What TCG Telecom does

TCG Telecom (UAB 'TCG TELECOM') is a Vilnius-headquartered, privately held B2B telecommunications operator founded in 2008 and operating as part of the CSC Telecom UAB group since 2016. The company delivers individualized telecommunications solutions to enterprise clients in Lithuania and across European countries, with a product portfolio spanning an omnichannel customer support platform (combining phone, email, SMS, Viber, live chat, social media, IVR, and API integrations), voice call termination with recording, SMS and Viber messaging, an automatic dialer, mobile payments, and comprehensive phone number services (mobile, landline, short codes, 700/800/900 lines, foreign and virtual numbering). It also resells and rents IP phone and headset hardware from Poly, Yealink, Gigaset, Axtel, and Jabra as complementary add-ons.

The business generates revenue through a diversified mix: usage-based billing on SMS and Viber traffic, recurring subscriptions on voice and customer support platform services, transaction fees on short dial code services and mobile payments, and hardware sales/leasing. Pricing is quote-based and tailored to client requirements, with no public price list. Customer segments include business organizations (primary, across automotive, financial services, insurance, logistics, fitness, real estate, and fintech), charitable organizations (secondary, monetized via short code donation infrastructure that facilitated €7.8M in donations in 2024 across ~50 social projects), and organizations requiring premium-rate services. Disclosed enterprise customers include CityBee, Girteka, Paysera, PZU, Compensa, Citadele Leasing, Omniva, Autoplius, and Pizza Express, with a sales-led, consultative go-to-market delivered through direct enterprise sales.

In 2018 TCG acquired Mediafon Mobi UAB, Lithuania's largest short dial code services provider, making TCG the domestic market leader in premium-rate short numbers. The company operates with 11-50 employees, processes approximately 10 million SMS per month and 7.5 million voice minutes per month, holds ISO 27001 certification for information security management, and is privately held with no disclosed venture or private equity backing. The subsidiary structure under CSC Telecom UAB and the absence of public funding rounds indicate a bootstrapped, operationally focused growth model centered on its Lithuanian and European telecom niche rather than capital-intensive expansion.

Name

TCG Telecom

Legal name

UAB "TCG TELECOM"

Website

https://tcg.lt

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

TCG Telecom is a Lithuanian B2B telecommunications operator, founded in 2008, that provides omnichannel customer support, short dial code services, voice termination, SMS/Viber messaging, and mobile payments to enterprise and NGO clients across Lithuania and Europe.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), All Other Telecommunications (517810)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385), Telegraph & Other Message Communications (4822)

akta.pro primary industry

Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)

akta.pro secondary industries

SMS & Mobile Direct Marketing Services (BPAFAKAI), Carrier Billing & Telco Mobile Money (FSAMAEAD)

Keywords

• Telecommunications services
• Voice call termination
• SMS messaging
• Mobile payments
• Contact center solutions

Headquarters

HQ city

Vilnius

HQ country

Lithuania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. SMS and Viber Messaging Services: Bulk SMS and Viber messaging services for customer communication, marketing, and notifications. Revenue generated per message sent.
2. Voice Call Services: Voice call termination and management services including incoming and outgoing call handling, call recording for legal compliance, and international call routing
3. Short Dial Code Services: Premium rate short numbers for donations, payments, and customer engagement. Revenue from increased-rate fees and incoming call/message charges
4. Mobile Payments: Payment collection services via SMS and mobile applications for goods and services
5. Equipment Sales, Rental, and Leasing: IP phones, headsets, and related equipment from Poly, Yealink, Gigaset, Axtel, Jabra available for purchase, rent, or lease
6. Customer Support Solutions: Contact center and customer service platform solutions with multi-channel integration

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Core offering

TCG Telecom is a licensed Lithuanian telecommunications operator that provides individualized, integrated telecom solutions to business clients, including voice call termination, SMS/Viber messaging, short dial code and premium-rate services, automatic outbound dialing, mobile payment processing via SMS/mobile apps, omnichannel customer support (contact center) platforms, and a range of phone numbers (mobile, landline, 700/800/900, and short numbers). Services are sold to companies for customer communication, marketing, payment collection, and donation management across Lithuania and other European countries.

Product overview

TCG Telecom is a telecommunications operator specializing in individually tailored solutions for business clients in Lithuania and abroad since 2008. The product portfolio operates as a unified telecommunications platform comprising customer support solutions (omnichannel contact center), short number services (acquired Mediafon Mobi), voice call termination, SMS/Viber messaging, mobile payments, automatic dialer, and phone number services (mobile, landline, and special lines 700/800/900). Equipment add-ons (IP phones, headsets) are available as complementary offerings. The company became part of CSC Telecom group in 2016 and expanded through the 2018 acquisition of Mediafon Mobi UAB.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Support Solutions Omnichannel customer service platform that integrates email, phone calls, SMS, Viber, live chat, and social media into a single unified system with real-time statistics, IVR, and conversation script management, designed for organizations running contact center operations.
• Short Numbers (Trumpieji numeriai) Short dial code services (13xx, 14xx, 15xx, 16xx, 18xx, 19xxx) that enable organizations to provide easy information recall numbers, organize projects, collect payments using standard or increased tariffs, and gather donations for social projects.
• Automatic Dialer (Automatinis skambinimas) Automated outbound calling service that enables organizations to reach large customer bases quickly, automate business processes related to sales, marketing, and administration, and efficiently collect information through pre-programmed call campaigns.
• Phone Numbers (Telefono numeriai) Comprehensive numbering services including mobile, landline/geographic, 700-, 800-, and 900-lines, foreign numbering, short numbers (13xx-19xxx), and virtual numbers for customized business communication with various tariff options.
• Voice Call Termination (Pokalbių srautų terminavimas) Voice traffic management service enabling control of outgoing and incoming calls domestically and internationally, with call recording capabilities, customizable caller ID, and guaranteed data security with call rerouting during outages.
• SMS and Viber Text messaging service enabling quick and effective customer communication via SMS or Viber, used as a cost-effective marketing tool for business process optimization and customer relationship maintenance.
• Mobile Payments (Mobilūs mokėjimai) Mobile payment solution allowing customers to pay for goods and services via SMS or mobile applications using increased-rate tariffing, with real-time transaction management and expanded contact database capabilities.

Quantifiable outcome

• 10 million SMS messages processed per month
• +4 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Mediafon Mobi UABcoreStrategic or Co-development Partner · 1 January 2018Acquired in 2018, Mediafon Mobi is Lithuania's largest short dial code services provider. This acquisition significantly expanded TCG Telecom's service offerings in premium rate numbers and donation collection solutions, making TCG the market leader in this segment in Lithuania.
• CSC Telecom UABcoreStrategic or Co-development Partner · 1 January 2016In 2016, TCG Telecom became part of CSC Telecom UAB company group, enabling broader corporate resources and synergies while maintaining TCG's specialized telecommunications focus.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tele2 Lithuania: Tele2 Lithuania is a major mobile and fixed-line operator serving Lithuanian consumers and businesses; competes with TCG on enterprise voice, SMS, and value-added communications services in the same market.
• Bite Lithuania: Bite Lithuania is a mobile network operator and part of the Bite Group, offering mobile, fixed, and business communications in Lithuania — directly comparable to TCG's wireless and enterprise telecom stack.
• Telia Lithuania: Telia Lithuania (formerly Omnitel) is the largest telecom operator in Lithuania, offering mobile, fixed-line, and enterprise communications — directly comparable to TCG's voice, SMS, and contact center products for the same Lithuanian enterprise customers.

Broad incumbents

• Tele2 Group: Tele2 Group is a major pan-European mobile operator with overlapping capabilities in voice and messaging; comparable as a much larger incumbent that competes for the same kind of enterprise telecom spend but operates across many countries and consumer segments.
• Infobip: Infobip is a leading global CPaaS provider headquartered in Croatia with a strong European enterprise customer base; comparable as a much larger incumbent offering programmable SMS, voice, and omnichannel messaging at greater scale than TCG.
• Telia Company: Telia Company is a large Nordic-Baltic telecom group whose Lithuanian unit competes directly with TCG; comparable as a much larger incumbent with enterprise communications as one offering among many, including carrier-grade wholesale.

Others

• CSC Telecom: CSC Telecom UAB is TCG's parent company group since 2016, providing broader corporate resources and synergies; comparable as the strategic holding entity rather than a market competitor.

Regional players

• Elisa Eesti: Elisa Eesti is Estonia's incumbent mobile and fixed operator serving enterprise customers with voice, messaging, and IoT — a comparable regional Baltic telco with overlapping enterprise communications products but a different geography.
• LMT (Latvian Mobile Telephone): LMT is Latvia's leading mobile operator with fixed and enterprise communications offerings — comparable as a neighboring Baltic telecom with similar product mix and SMB/enterprise focus, but operating in a different national market.

Emerging players

• Messente: Messente is an Estonian CPaaS provider focused on programmable SMS, Viber, and WhatsApp business messaging; comparable as a similarly-sized Baltic communications provider targeting enterprise customers with overlapping messaging products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/tcgtelecom
• LinkedInlinkedin.com/company/tcg-telecom-uab

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TCG Telecom