Decom

What Decom does

Decom Business Center BV is a privately held Dutch ICT and telecom service provider headquartered in Didam, Gelderland, founded in 1991/1992 by Kuul Gorseling. The company serves small and medium-sized businesses (MKB) in the Netherlands, delivering a unified portfolio of hosted and mobile telephony, internet connectivity, Microsoft 365 management, mobile device management (Intune/MobileIron), WiFi and DECT network design, cybersecurity, and consulting services. Decom is a KPN Excellence Partner reselling KPN mobile, fixed-line, and hosted telephony services, supplementing these with proprietary and partner solutions such as the Bubble telephony-CRM integration tool (linking AFAS Profit), the BCN Tracer fleet management subsidiary, and Extra Veilig Internet secure gateway.

The core technology stack combines KPN network infrastructure, Microsoft 365 and Intune, Yealink IP telephony endpoints, and Bubble as a proprietary middleware layer. Revenue is generated primarily through recurring managed services and SLA contracts, supplemented by hardware resale, professional services, and subscription-based connectivity. The company operates a physical retail storefront in Didam alongside its headquarters, and markets through a regional field sales motion targeting SMB customers with personalized, single-point-of-contact account management. The company is family-operated, with the Gorseling family holding key leadership roles, and has no external equity or debt funding.

Name

Decom

Legal name

Decom Business Center BV

Website

https://decom.nl

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Decom Business Center BV is a Dutch ICT and telecom service provider serving SMB/MKB customers in the Gelderland region with hosted telephony, mobile, connectivity, managed workplace, and proprietary CRM-telephony integration.

Ownership category

akta.pro rank

Headquarters

HQ city

Didam

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Managed ICT Services: Ongoing management and support of ICT workplaces, including Microsoft 365 licensing, device management, security, and maintenance. Revenue generated through monthly service agreements and SLA contracts.
2. Telecom Services: Mobile and fixed-line telephony services, hosted VoIP telephony, and unified communications. Includes KPN-based connectivity and various network options.
3. Hardware and Equipment Sales: Sale of smartphones, tablets, IP phones, networking equipment, and accessories. Custom SIM cards with company branding available.
4. Professional Services and Consulting: Advisory services, site surveys, network assessments, security audits, and implementation services for ICT infrastructure projects.
5. BCN Tracer (Track & Trace): Vehicle tracking and fleet management solutions offered through the subsidiary company BCN Tracer.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Decom is a Dutch ICT and telecom service provider that delivers managed workplace, fixed and mobile telephony, internet connectivity, WiFi/DECT infrastructure, and security services to SMB (MKB) customers under a single-point-of-contact model. The company integrates and resells products from KPN, Microsoft, Yealink, and other leading vendors while adding proprietary capabilities such as the Bubble telephony-CRM integration tool. It also offers BCN Tracer vehicle tracking through a subsidiary and operates a small retail store in Didam serving private customers.

Product overview

Decom is an ICT and telecom service provider for the Dutch SMB market, offering a unified portfolio spanning fixed, mobile, and hosted telephony, internet connectivity, wireless and DECT infrastructure, managed ICT workplaces, and device management. The core offering is built around Hosted Telefonie (cloud PBX) and Mobiele Telefonie, supported by Internet Access and managed infrastructure services. Value-added modules include Toestelbeheer (MDM via Intune/MobileIron), De Moderne Werkplek (Microsoft 365 management), Compleet Beheerde ICT Werkplek, and proprietary tools such as Bubble (telephony-CRM integration with AFAS Profit). Additional services cover WiFi network design and site surveys, with BCN Tracer providing vehicle tracking as a partner offering. The portfolio is delivered as managed services under SLA with Decom as a single point of contact.

Differentiator

Problem solved

Functional benefit

Brands

• BCN Tracer: Track & Trace system for vehicle fleet management
• Bubble
• Extra Veilig Internet

Products and services

• Hosted Telefonie Cloud-based virtual PBX telephony delivered over the internet with no on-premise hardware required. Features include CRM integration, fixed-mobile convergence, fax-to-email, call center queuing, and flexible auto-attendant menus, managed centrally by Decom for SMB customers.
• Mobiele Telefonie
• Internet Access
• Toestelbeheer (MDM/EMM)
• De Moderne Werkplek (Microsoft 365)
• WiFi Netwerk (aanleg en beheer)
• DECT Netwerk
• Site Survey (Telecom & ICT)
• ICT Werkplek Inventarisatie
• Compleet Beheerde ICT Werkplek
• BCN Tracer (Track & Trace)
• Bubble Proprietary telephony-CRM integration tool that links telephone calls with AFAS Profit CRM, displaying real-time customer pop-ups, enabling click-to-call, automatic call logging, call notes, and 90-day call history. Supports SSO via Microsoft, Google, or Apple accounts.
• M2M (Machine-to-Machine)
• Infrastructuur & Connectiviteit
• Vast-Mobiel Integratie (VAMO)
• Extra Veilig Internet

Quantifiable outcome

• Long-term customer retention: 13-15+ year relationships with key accounts like Slingeland Ziekenhuis and Omroep Gelderland
• +1 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature2 records

Partnerships

Eight partnerships are on record, tiered strategic, core, supporting and minor.

• ICT-PartnersstrategicStrategic or Co-development Partner · 7 November 2019Strategic partnership where both companies offer each other's services to their respective customers. ICT-Partners brings over 100 ICT experts specializing in workplace and datacenter infrastructure. Decom provides telecom expertise. Both companies serve clients in the same geographic region (Gelderland) and are located in neighboring towns.
• KPNcoreTechnology or IntegrationKPN Excellence Partner relationship where Decom resells KPN mobile, fixed-line, and hosted telephony services. KPN is described as one of the greenest telecom providers in the Netherlands, delivering 100% green energy for all networks. This partnership forms a core part of Decom's service delivery.
• ByndlesupportingTechnology or IntegrationPartner for sustainable hardware lifecycle management. Byndle ensures old hardware (smartphones, tablets, laptops, servers, storage) is securely and sustainably decommissioned, promoting reuse and recycling.
• NEXXTsupportingChannel Partner/ Reseller/ DistributorPartnership for providing 1st line IT support for smaller SMB customers. Decom maintains control while NEXXT handles initial support inquiries.
• Dutch Cloud CommunitysupportingStrategic or Co-development PartnerIndustry association membership providing access to knowledge sharing, legal working groups, and industry events on cybersecurity, data sovereignty, and NIS2 compliance. Decom participates in knowledge lunch events and educational sessions.
• SoverinsupportingTechnology or IntegrationDutch email service provider offering fully Dutch-operated email services that do not share customer data with third parties. Decom recommends Soverin as an alternative for organizations seeking digital sovereignty.
• NextcloudsupportingTechnology or IntegrationCollaboration with Nextcloud on SoSuite platform development, offering an alternative to Microsoft Office with full Dutch data sovereignty.
• CliniClownsminorOthersSustainability partnership where used batteries and printer cartridges are donated to CliniClowns, supporting children in healthcare settings while promoting recycling.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Detron: Dutch managed services provider offering ICT, cloud, and workplace solutions primarily to SMBs in the Netherlands. Closely comparable to Decom in customer segment, service portfolio (managed workplace, telephony, connectivity), and regional Dutch market focus.
• RoutIT: Dutch managed services and connectivity provider combining internet, telephony, and cloud services for the Dutch SMB market. Comparable to Decom's Hosted Telefonie, internet access, and managed workplace offerings, with similar scale and regional customer base.
• ALTA-ICT: Dutch managed ICT services provider focused on small and medium businesses with workplace, connectivity, and telecom services. Direct comparison to Decom in target customer (Dutch MKB), service mix, and partner-led delivery model.
• ICT-Partners: Dutch managed ICT and workplace services firm based in neighboring Gelderland towns to Decom. Decom has a mutual strategic partnership with ICT-Partners (100+ ICT experts), making it both a peer and a partner; both serve the same regional SMB market with overlapping telecom, workplace, and datacenter offerings.
• Simac: Benelux-headquartered ICT services company offering managed workplace, cloud, and connectivity services to mid-market and enterprise. Directly comparable to Decom in providing unified ICT and telecom services with a similar target customer profile, though operating at significantly larger scale across multiple countries.
• Conclusion Xperience: Dutch IT consulting and managed services provider within the Conclusion ecosystem, serving Dutch organizations with workplace, cloud, and application services. Comparable to Decom in target market (Dutch SMB/mid-market) and service breadth (managed IT plus business applications).

Broad incumbents

• Solvinity: Dutch managed cloud and infrastructure services provider (part of KPN's corporate market) serving mid-market and enterprise with datacenter, workplace, and security services. Comparable to Decom's higher-end managed offerings (Goud tier) but operates at a broader, more enterprise-focused scale.
• KPN: Largest Dutch telecommunications carrier and Decom's core technology partner. While not a direct SMB-services competitor in the same niche, KPN provides the underlying network and hosted telephony infrastructure that Decom resells and manages, and could move downstream to compete directly with Decom's value-added services.
• VodafoneZiggo: Major Dutch fixed and mobile telecommunications provider combining Vodafone mobile and Ziggo cable networks. Comparable as a wholesale connectivity provider that Decom's customers could alternatively purchase directly, representing competitive channel pressure on Decom's mobile and fixed-line resale streams.
• T-Mobile Netherlands: Major Dutch mobile network operator providing business mobile subscriptions, IoT, and fixed-mobile convergence. Decom resells T-Mobile (roze) network connections alongside KPN and Vodafone, making T-Mobile both an infrastructure supplier and a potential direct competitor for SMB mobile accounts.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/decom-telecom-ict-security
• Facebookfacebook.com/decomdidam

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Decom