Rzetelna Grupa

What Rzetelna Grupa does

Rzetelna Grupa Sp. z o.o. is a Warsaw-based legal advisory firm founded in 2007 that specializes exclusively in regulatory compliance for Polish e-commerce businesses. Its core service is the preparation and ongoing maintenance of legally compliant terms of service, privacy policies, RODO/GDPR documentation, contest and loyalty program rules, and BDO waste management registrations for online stores and digital platforms. The company's signature offering, the Certyfikat Rzetelny Regulamin, is an in-house certification that verifies an e-commerce store's regulations comply with current Polish consumer law, contain no prohibited clauses, and respect consumer rights, and the certificate is displayed on certified stores as a trust badge.

Rzetelna Grupa operates a web-based service platform at rzetelnyregulamin.pl through which customers self-serve standardized packages, access a customer panel for document management, and integrate certified documents directly into their websites via dedicated HTML code that automatically updates 14 days before regulatory changes take effect. The technology stack is conventional: payment processing via Przelewy24 and PayU, live chat via Tawk.to, web analytics via Google Analytics, and multimedia via Vimeo. There is no API or mobile application.

Revenue is generated through a mix of one-time document creation fees (e.g., 349 PLN for store terms, 280 PLN for Allegro seller terms) and recurring subscription packages (Złoty, Platynowy at 599 PLN, Diamentowy at 649 PLN annually; BDO Basic at 299 PLN to Enterprise at 799 PLN monthly), supplemented by e-learning training (699 PLN) and the optional Rzetelna Opinia review collection module. The company sells direct to SMB and mid-market e-commerce operators, to larger enterprises through consultation-based sales, and via a partner program that enables interactive agencies to resell its services to their web development clients. Rzetelna Grupa is a co-founder of the Izba Gospodarki Elektronicznej (e-Commerce Chamber) and has no disclosed external funding, subsidiaries, or international expansion beyond Poland.

Name

Rzetelna Grupa

Legal name

Rzetelna Grupa Sp. z o.o.

Website

https://rzetelnyregulamin.pl

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Rzetelna Grupa is a Warsaw-based legal advisory firm that prepares and certifies e-commerce terms of service, privacy policies, and GDPR documentation for Polish online stores, selling subscription packages and one-off legal documents through its rzetelnyregulamin.pl platform.

Ownership category

akta.pro rank

Product category

E-commerce Legal Compliance Services

SIC

Services-Management Services (8741)

akta.pro primary industry

Records Management, Information Governance & Retention (BPAEAPAO)

akta.pro secondary industry

Compliance, Safety & Regulatory eLearning Content (EDAGAEAF)

Keywords

• E-commerce legal compliance
• Online store regulations
• GDPR documentation services
• Consumer law advisory
• Waste management compliance

Headquarters

HQ city

Warszawa

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Dokument opracowanie (Document Creation): One-time fee for preparing dedicated legal documents for e-commerce, including terms of service, privacy policies, and RODO documentation. Documents include 12 months of updates.
2. Utrzymanie Dokumentu (Document Maintenance): Ongoing subscription service (abonamentowy) for document updates when laws change. Includes certificate maintenance, legal support for complaints and returns for 1 year.
3. Obsługa BDO (BDO Management): Monthly subscription service for handling BDO (waste management) compliance for online stores. Includes registration, record-keeping, annual reports, and correspondence with Marshal's Office.
4. Szkolenia (Training): E-learning training services for e-commerce sellers covering consumer rights, complaints, and returns. Includes certification upon completion.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Rzetelna Grupa Sp. z o.o. creates customized legal documentation and certification services for Polish e-commerce businesses, including tailored terms of service, privacy policies, RODO/GDPR compliance documents, BDO waste management registrations, and marketplace regulations for Allegro and Amazon sellers. Its flagship Certyfikat Rzetelny Regulamin verifies that an online store's regulations comply with current Polish and EU consumer law and are free from prohibited clauses. The company operates a web-based subscription platform that automatically updates certified documents on customer websites when laws change.

Product overview

Rzetelna Grupa operates as a legal compliance platform offering a comprehensive suite of document certification and legal services for e-commerce businesses. The core product is the Certyfikat Rzetelny Regulamin (Rzetelny Regulamin Certificate), which provides certification that e-commerce regulations comply with Polish law and consumer protection standards. The platform offers multiple interconnected document products including Regulamin sklepu internetowego (e-commerce store terms), Regulamin serwisu (website terms), Polityka prywatności (privacy policy), Dokumentacja RODO (GDPR documentation), and specialized marketplace regulations for Allegro and Amazon sellers. Additional services include store audits, BDO waste management handling, seller training programs, contest/promotion regulations, and the Rzetelna Opinia review collection system. Services are provided in subscription tiers (Złoty, Platynowy, Diamentowy) with automated legal updates and customer review management.

Differentiator

Problem solved

Functional benefit

Brands

• Certyfikat Rzetelny Regulamin: Certification service for e-commerce terms and conditions confirming legal compliance.
• Rzetelna Opinia

Products and services

• Certyfikat Rzetelny Regulamin (Certified Terms of Service) Flagship certification service that audits and certifies that an e-commerce store or online service's regulations comply with current Polish and EU law, contain no prohibited clauses, and respect consumer rights. Includes ongoing maintenance and the right to display the certificate as a trust badge on the certified site.
• Regulamin sklepu internetowego (Online Store Terms of Service) Customized terms of service drafted for a specific e-commerce store, tailored to its industry and product range, meeting formal-legal requirements for online sales contracts. Includes 12 months of free legal updates, legal support for complaints and returns, certificate, and return/review templates.
• Obsługa prawna sklepu internetowego (Online Store Legal Support packages) Tiered legal support subscription packages (Pakiet Złoty, Platynowy, Diamentowy) covering privacy policies, GDPR documentation, cookie scripts, RODO forms, security policies, processing registers, and breach reports for e-commerce businesses.
• Audyt sklepu internetowego (Online Store Legal Audit) Legal audit of an online store's compliance with consumer rights law, electronic services law, data protection law, GDPR, entrepreneur law, civil code, telecommunications law, commercial companies code, and the Omnibus Directive.
• Obsługa BDO sklepu internetowego (BDO Waste Management Service) Monthly subscription tiers (Basic, Medium, Enterprise) for handling BDO (Polish waste management database) compliance for online stores, including registration, record-keeping, product fee calculation, KPO issuance, annual reports, and correspondence with the Marshal's Office.
• Polityka prywatności (Privacy Policy) Custom-drafted privacy policy document for websites collecting personal data or using cookies, fulfilling information obligations under GDPR (RODO) and Polish telecommunications law.
• Dokumentacja RODO dla e-biznesu (GDPR Documentation for E-business) Complete GDPR/RODO compliance documentation for e-commerce businesses, including security policy, data processing registers, breach reporting procedures, and personal data protection instructions.
• Regulamin serwisu internetowego (Website Terms of Service) Terms of service for online service providers and digital platforms, meeting Polish e-services law requirements; includes 12 months of free regulatory updates.
• Regulamin aplikacji mobilnej (Mobile App Terms of Service) Custom terms of service for mobile applications, including legal-business analysis, order process verification, privacy policy, and data protection support.
• Regulamin dla sprzedawcy na Allegro (Allegro Seller Regulations) Specialized terms drafted for sellers operating on the Allegro.pl marketplace, fulfilling consumer rights information obligations and Allegro-specific requirements, bundled with a template letter and guide.
• Regulamin dla sprzedawcy na Amazon (Amazon Seller Regulations) Specialized terms drafted for sellers operating on the Amazon.pl marketplace, fulfilling consumer rights information obligations and Amazon-specific platform requirements.
• Szkolenia dla sprzedawców (E-commerce Seller Training) E-learning training program for e-commerce sellers covering consumer rights, complaint handling, and return procedures, valid for up to 10 employees with certification upon completion.
• Rzetelna Opinia (Verified Reviews Module) Independent verified-purchase customer review collection system integrated with certified stores, displaying ratings and reviews on customer websites through widgets.
• Nowe prawo konsumenckie (New Consumer Law Implementation) Legal advisory service for implementing the new Polish consumer rights regulations (effective January 1, 2021), covering sales channel audits, website compliance reviews, and employee training.
• Przygotowanie do kontroli WIIH (Trade Inspection Audit Preparation) Preparation service for Polish Trade Inspection (WIIH) audits, including consultation with legal counsel, website compliance verification, and procedural guidance.
• Formularz odstąpienia od umowy (Contract Cancellation Form) Free online form generator enabling consumers to create and send a contract cancellation notice to an online seller, with PDF generation and delivery confirmation.

Quantifiable outcome

• Protection against UOKiK fines of up to 10% of annual revenue for prohibited clauses
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

One partnership is on record.

• Izba Gospodarki Elektronicznej (e-Izba)coreStrategic or Co-development PartnerRzetelna Grupa is a co-founder of the e-Commerce Chamber (Izba Gospodarki Elektronicznej), one of approximately 100 founding companies. The chamber's mission is to develop Poland's domestic e-commerce market. Rzetelna Grupa actively participates in two expert groups: e-legislation and e-education.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Others

• ProvenExpert: B2B customer review collection and certification platform for service businesses and e-commerce, with explicit reputation profiles. Adjacent peer to Rzetelna Opinia for verified review collection.
• eKomi: European review and customer feedback platform tailored to e-commerce, with trust seals. Direct European review-aggregation comparable to Rzetelna Opinia.
• Trustpilot: Global consumer review platform with widgets and trust seals. Comparable to Rzetelna's Rzetelna Opinia review collection module and serves as the dominant alternative for review-based trust signaling.
• Skeepers (Verified Reviews): Verified reviews collection platform serving e-commerce and retail across Europe. Comparable as a review-collection peer adjacent to Rzetelna Opinia.

Direct peers

• TermsFeed: Online terms of service, privacy policy and cookie policy generator used globally by SMB and enterprise customers. Direct competitor in the same compliance documentation category.
• Trusted Shops: European trust seal and certification provider for e-commerce stores, offering trust badges, review collection and certification services. Directly comparable to Rzetelna Grupa's Certyfikat Rzetelny Regulamin offering across Polish and EU markets.
• iubenda: Italy-founded legal-tech company providing privacy policy generators, cookie consent and terms of service tools for websites and apps. Directly competes with Rzetelna's privacy policy, RODO documentation and regulamin services for SMB e-commerce.

Emerging players

• Cookiebot: Cookie consent management platform focused on GDPR/ePrivacy compliance with cookie scanning and consent collection. Adjacent subset of Rzetelna's privacy/RODO offering.
• Usercentrics: Consent management platform specializing in GDPR/RODO cookie consent and CMP solutions. Provides an overlapping but more specialized cookie compliance offering competing with Rzetelna's privacy/cookie products.

Broad incumbents

• Wolters Kluwer: Global information services company offering legal, regulatory and compliance content and software including Polish-language compliance solutions. Broad incumbent in legal/regulatory serving companies well beyond niche e-commerce compliance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/rzetelnagrupa
• Facebookfacebook.com/rzetelnagrupa
• LinkedInlinkedin.com/company/rzetelna-grupa

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rzetelna Grupa