Zenn Ability

What Zenn Ability does

Zenn Ability is a registered NDIS (National Disability Insurance Scheme) service provider headquartered at Suite 2/36 Woodriff Street, Penrith, NSW, Australia, with a secondary office in Lithgow, NSW. Founded in 2020 and operating with a headcount of 101–250, the company delivers person-centred disability and mental health support services to NDIS participants across Western Sydney and the Blue Mountains corridor, including both adults and children.

Its service portfolio spans Supported Independent Living (SIL) homes in Penrith, the purpose-built Zenn Sanctuary day centre hosting bingo, art therapy and social gatherings, a structured daily activities and community-outings program, and an extensive in-home disability support offering covering transport, personal care, domestic assistance, meal preparation, garden maintenance, respite care, overnight support, psychological support, and life administration. The operating model is human-delivered rather than technology-mediated: there is no proprietary digital platform, no APIs or SDKs, and no AI tools — service delivery runs on physical infrastructure (the day centre and newly built SIL houses) and on-the-ground support workers, coordinators, and operational staff.

Zenn Ability's revenue model is built on government reimbursement through individual NDIS participant plans, not direct consumer billing; pricing is quote-based and determined by each participant's funded plan. The go-to-market is sales-led, with acquisition driven by support coordinator referrals, direct participant and family inquiries via the company website and phone lines, and community marketing including a high-visibility sponsorship of the Penrith Panthers rugby league club. The organisation is led by founder-CEO Laurie Slade, surrounded by an operational team covering operations management, business development, scheduling, talent acquisition, and participant experience.

Name

Zenn Ability

Legal name

Zenn Ability

Website

https://zennability.com.au

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

Zenn Ability is a registered NDIS service provider in New South Wales, Australia, delivering person-centred disability and mental health support — including Supported Independent Living, day programs, respite, and in-home care — to participants across the Penrith and Lithgow regions.

Ownership category

akta.pro rank

Product category

Disability Support Services (NDIS)

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (62399)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082)

akta.pro primary industry

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)

akta.pro secondary industries

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Behavioral Health Skilled Home Health (Psychiatric Nursing) (HSABACAM)

Keywords

• NDIS disability support
• Supported independent living
• Respite care services
• Community access support
• Personal care assistance

Headquarters

HQ city

Penrith

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. NDIS Funded Support Services: As a registered NDIS provider, Zenn Ability generates revenue through government-funded support services under the National Disability Insurance Scheme. Services include daily activities, transport, cleaning, gardening, shopping, personal care, cooking, community access, and SIL housing support.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Zenn Ability is a registered NDIS service provider delivering person-centred disability and mental health support to participants across NSW, Australia. Its offering combines residential Supported Independent Living (SIL) homes, the Zenn Sanctuary day centre, a Daily Activities Program, and a broad suite of in-home and community disability support services including personal care, respite care, cleaning, gardening, meal preparation, wheelchair transport, psychological support, life admin assistance, overnight support, and community access.

Product overview

Zenn Ability is a registered NDIS service provider offering a unified suite of disability and mental health support services. The core portfolio consists of Supported Independent Living (SIL) Homes providing residential accommodation, the Zenn Sanctuary Day Centre offering bingo, art therapy, and social activities, a Daily Activities Program for community outings, and comprehensive Disability Support Services including domestic help, cleaning, personal care, meal preparation, garden maintenance, wheelchair transport, psychological support, life admin assistance, overnight support, and respite care. These services are designed to work together to provide participants with 24/7 flexible, person-centred care tailored to individual needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Independent Living (SIL) Homes Newly built residential homes in Penrith designed to support NDIS participants with disabilities in building independence while receiving personalised care, including overnight support and assistance with daily living activities.
• Zenn Sanctuary (Day Centre) Purpose-built day centre in Penrith offering bingo, art therapy, social gatherings, movies and sport on a big screen, and regular weekly or monthly community activities for NDIS participants.
• Disability Support Services Comprehensive in-home and community support package including domestic help, cleaning, meal preparation, garden maintenance, personal care, respite care, and wheelchair transport for NDIS participants of all ages.
• Daily Activities Program Organised program of activities and community outings supporting NDIS participants with capacity building, social engagement, and community participation.
• Respite Care Short-term accommodation, care, food and activities provided when primary carers need a break.
• Psychological Support Emotional, mental and social support delivered by experienced staff, including advocacy and companionship for participants who are lonely or need to talk.
• Community Access and Wheelchair Transport Accessible transport to and from community appointments and activities using wheelchair-accessible vans, supporting social inclusion and community participation.
• Overnight Support Sleep-over carers available where needed for night-time help such as toileting, personal care or medication.
• Life Admin Assistance Support completing forms such as housing applications, Centrelink, NDIS, TAFE enrolments, and finances.

Named customers3 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Penrith PantherscoreGTM or Marketing PartnerZenn Ability is a proud sponsor of the Penrith Panthers rugby league club. This partnership provides exclusive benefits including rugby tickets, Academy Tour sessions, and meet-and-greet opportunities with players throughout the year. The partnership enhances community engagement and provides unique experiences for Zenn Ability participants.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Emerging players

• Mable: Australian online platform connecting NDIS participants with independent support workers. Comparable to Zenn Ability in addressing NDIS demand but operates a marketplace model versus Zenn Ability's employed-carer service model, representing a technology-enabled competitive threat.
• Hireup: Australian NDIS-support matching platform connecting participants with support workers for disability and aged care. Competes with Zenn Ability for the same support coordinator referral pathway but uses a tech-enabled independent worker model rather than employed staff.
• My Care Australia: NDIS-registered provider offering in-home personal care, community access, and SIL across multiple Australian states. Comparable to Zenn Ability in service portfolio and target participants, but operating across more regions with a more distributed model.

Direct peers

• Northcott: NSW-based registered NDIS provider offering disability accommodation, daily living support, therapy, and recreation services. Strong regional overlap with Zenn Ability in Western Sydney and similar integrated service portfolio targeting NDIS participants.
• Sunnyfield: NSW-focused disability service provider offering accommodation, day programs, community participation, and respite care. Directly comparable to Zenn Ability in service mix, participant profile, and geographic focus.
• Achieve Australia: Sydney-based NDIS provider delivering supported independent living, day programs, and community access services. Comparable to Zenn Ability in target population (people with intellectual and developmental disabilities) and integrated service delivery model.
• Home Care Assistance: Australian in-home care provider offering personal care, domestic assistance, and community access under NDIS and aged care funding. Comparable to Zenn Ability's in-home support service line and 24/7 flexibility promise.

Broad incumbents

• Life Without Barriers: Major Australian NDIS and aged care provider delivering disability, mental health, and child protection services. Comparable to Zenn Ability through its disability accommodation, respite, and community support offerings across NSW and nationally.
• Aruma: One of Australia's largest NDIS-registered disability service providers, formerly House with No Steps, operating across accommodation, daily living, and community participation nationally. Directly comparable to Zenn Ability's integrated service model but at much greater scale and geographic reach.
• Endeavour Foundation: Large Queensland-based disability services provider operating accommodation, learning, and lifestyle supports nationally. Comparable to Zenn Ability's accommodation and community participation services at greater scale, representing a potential expansion benchmark or competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ZennAbility
• LinkedInlinkedin.com/company/zenn-ability
• Instagraminstagram.com/zennability

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zenn Ability