What Packeta Group does

Packeta Group is a Central European e-commerce logistics platform founded in 2010 as Zásilkovna in the Czech Republic. The company operates a network of more than 180,000 pick-up points across Europe (including 16,000+ company-owned points in Czechia, Slovakia, Hungary, and Romania) and 9,000+ Z-BOX solar-powered self-service parcel lockers across 4 countries, delivering to 33 countries worldwide. In 2024, Packeta processed 131 million parcels and reported turnover of 338 million EUR, with a customer base of 62,000+ online shop clients ranging from SMBs (Makeup.ro, Strefa Tenisa) to large enterprises (GymBeam, LPP, Alza.cz). The company also operates Packeta Home Delivery (a proprietary courier service in Czechia and Slovakia) and a consumer mobile app with 11 million+ downloads enabling C2C shipping via the Between Us service. Pick-up point delivery is the dominant product, preferred by 98% of customers, and the platform integrates with 60+ international carrier partners.

Packeta's technology stack centers on logistics automation and integration depth. The proprietary PackMan robotic sorting system — the first deployment in Europe — sorts up to 10,000 parcels per hour at 53 strategically located depots across Europe, twice the speed of human sorting. Solar-powered Z-BOX lockers enable 24/7 contactless pick-up via the mobile app using Bluetooth or keypad authentication. Online shops integrate through free official plugins for Shoptet, WooCommerce, Adobe Commerce (Magento), PrestaShop, OpenCart, and VirtueMart, or via a single API connection. The Packeta Widget, a JavaScript pick-up point search engine available in 24 languages with daily data updates, embeds into merchant checkout flows. The company has received awards including Microsoft Awards 2022 first place for Apps Modernization & DevOps, Deloitte Technology Fast 50 Central Europe 2020, and 1st place in KPMG Customer Experience Excellence (2021), reflecting both technical innovation and operational excellence.

Packeta's business model is transaction-based, earning fees per parcel delivered with pricing varying by destination region (Central Europe from 2.09 EUR, Eastern Europe from 1.50 EUR, up to 13.99 EUR for Middle East deliveries). Enterprise and mid-market clients receive personalized B2B contracts with multi-year terms and volume-tier pricing (1-100 to 50,000+ parcels per month), while SMBs onboard via self-serve plugins. Revenue is complemented by COD payment processing, customs declaration services for non-EU destinations, and value-added services like Claims Assistant and reverse logistics. Packeta operates country-specific subsidiaries (Zásilkovna, Packeta Slovakia, Packeta Hungary, Packeta Germany, Packeta Romania, Packeta Poland, Packeta Adriatic) and acquired brands FoxPost (2024, Hungarian locker network) and Zavezu.cz (2019, courier service). In 2023, the company was acquired by CVC Capital Partners (65% stake) and EMMA Capital, taking it under private equity ownership with new leadership entering in March 2024.

Name

Packeta Group

Legal name

Packeta Ltd.

Website

https://packeta.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Packeta Group is a Central European e-commerce logistics platform operating pick-up points, Z-BOX lockers, and home delivery across 33 countries. Founded 2010 as Zásilkovna in Czech Republic, it serves 62,000+ online shops and processed 131 million parcels in 2024.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Couriers and Messengers (492), Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

akta.pro secondary industries

SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB), Parcel Inject / Postal Workshare (Last-Mile Handoff) (TLAAACAJ)

Keywords

• Parcel delivery services
• E-commerce logistics
• Pick-up point delivery
• Parcel locker network
• Cross-border shipping

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Parcel Delivery Fees: Packeta charges online shops per parcel shipped through its platform. Pricing varies by destination region (Central Europe starting at 2.09 EUR, Eastern Europe at 1.50 EUR, etc.). Revenue is driven by volume — 131 million parcels transported in 2024.
2. Pick-up Point Network Access: Online shops pay for access to Packeta's network of 160,000+ pick-up points (partner and company-owned) as a delivery option. This is bundled into parcel shipping fees rather than charged separately.
3. Z-BOX Delivery: Self-service locker delivery option for customers. Packeta earns parcel fees when shipments are delivered through Z-BOX lockers. The locker network also attracts partner brands (LIDL, Tesco, KFC) to host Z-BOXes on their premises.
4. Packeta Home Delivery: Proprietary courier delivery directly to customer addresses in Czechia and Slovakia, launched in 2021. Revenue generated per parcel delivered through own delivery fleet. By 2022, 20,000 parcels were delivered daily via this service.
5. Cash on Delivery (COD) Payment Processing: Packeta facilitates COD collection on behalf of online shops. Cash collected from recipients is transferred to the e-shop, with Packeta earning a fee for the payment service. Supports cash, card, Apple Pay, and Google Pay.
6. API / Integration Services: Single API connection allows online shops to access 60+ carrier partners and 33 countries. While the API itself is provided as part of the service, it enables upselling of international shipping services to existing client base.
7. Customs Declaration Services: Packeta assists online shops with customs declarations for shipments to non-EU destinations (Ukraine, UK, Switzerland), saving clients time and resources. This is offered as a value-added service within the broader logistics offering.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels8 records

Core offering

Packeta Group operates a digital e-commerce logistics platform that provides parcel delivery services to 33 world countries. Online shops integrate Packeta via plugin or single API to deliver parcels through a network of more than 184,000 pick-up points, over 9,000 Z-BOX self-service solar-powered lockers, and proprietary Packeta Home Delivery couriers in Czechia and Slovakia. The company handles parcel submission, label printing, tracking, cash-on-delivery processing, and reverse logistics, with integrated 60+ carrier partnerships enabling cross-border e-commerce shipping.

Product overview

Packeta Group operates a global logistics platform for e-commerce that offers parcel delivery across 33 world countries. The portfolio consists of three core products: Pick-up Point Delivery (204,194+ partner points and 16,316 company-owned points across Europe), Z-BOX self-service solar-powered parcel lockers (9,479+ units in 4 countries), and Packeta Home Delivery (next-day door-to-door courier service in Czechia and Slovakia). These core offerings are supported by the Packeta Mobile App (11+ million users) which enables C2C shipping via Between Us, Z-BOX access, and parcel tracking. Additional modules include the Pick-up Point Search Widget (available in 24 languages), Direct Label Printing, Packeta API Integration, PackMan robotic sorting systems, Claims Assistant, Customs Declaration services, Card Payment/COD processing, Reverse Logistics, Green Logistics initiatives, and Packeta Widget for e-commerce integration. The company operates double-brand strategy with Zásilkovna (Czech market brand) and Packeta (global brand), and acquired FoxPost in 2024 to expand its Hungarian locker network.

Differentiator

Problem solved

Functional benefit

Brands

• Z-BOX: Solar-powered, contactless self-service parcel pickup and drop-off lockers available 24/7.
• PackMan
• BetweenUs
• Packeta Home Delivery

Products and services

• Pick-up Point Delivery Delivery of parcels to a network of more than 184,000 pick-up points across Europe, including 204,194 partner pick-up points and 16,316 company-owned points in Czech Republic, Slovakia, Hungary, and Romania. Preferred by 98% of Packeta customers. Supports parcels up to 15 kg with cash and card payment options.
• Z-BOX Solar-powered self-service parcel locker boxes available 24/7 for contactless pick-up and drop-off via Packeta mobile app using Bluetooth or keypad. Over 9,479 Z-BOXes deployed across 4 countries. Displayless design for durability in hot weather.
• Packeta Home Delivery Door-to-door courier delivery service using company's own fleet in Czech Republic and Slovakia. Next-day delivery (D+1) available with 98% on-time rate, including COD payment collection and parcel tracking with 90-minute delivery window notifications.
• Packeta Mobile App Mobile application for iOS and Android enabling parcel shipping, receiving, and returns. Supports C2C delivery via Between Us service, Z-BOX opening, pick-up point locator, parcel tracking, and payments via Apple Pay/Google Pay. 11+ million downloads with 4.8+ App Store rating.
• Between Us (C2C Shipping) Consumer-to-consumer parcel shipping service launched October 2019. Allows private individuals to send parcels without business registration via Packeta mobile app. Available in Czech Republic, Slovakia, Romania, and Hungary.
• Reverse Logistics Comprehensive returns management enabling customers to return parcels to online shops via Packeta pick-up points. Includes Return Parcel service and Complaints Assistant for streamlined reverse logistics.
• Customs Declaration Services Assistance with customs procedures for international shipments. Provides support for Ukraine, UK, and Switzerland customs. Helps online shops obtain EORI numbers and handles customs declarations to avoid customer obligations.

Quantifiable outcome

• 131 million parcels transported in 2024; 106 million in 2023; 90 million in 2022 — demonstrating rapid scale growth
• +9 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• FoxPostcoreStrategic or Co-development Partner · 1 January 2024In 2024, Packeta acquired FoxPost and extended services to FoxPost's locker box network. This acquisition expanded Packeta's Z-BOX locker infrastructure and customer base, strengthening its position in the parcel locker market.
• BMW Group (Going Green project)minorStrategic or Co-development Partner · 1 January 2021Packeta joined BMW Group's Going Green project in July 2021, which promotes electric and plug-in hybrid car usage in companies with large car fleets. Packeta employees can rent BMW i3s for business use, and the partnership supports acquiring electric vehicles for Packeta's micro depots.
• AllegrocoreStrategic or Co-development PartnerPacketa joined Allegro's logistic partner network in the Czech Republic and Poland, enabling Allegro marketplace sellers to use Packeta delivery services. This partnership gives Packeta access to Allegro's large base of marketplace sellers and reinforces its position as a key logistics provider in Central Europe.
• ShoptetcoreTechnology or IntegrationShoptet is the dominant e-commerce platform in Czechia and Slovakia. Packeta's Zásilkovna+ plugin enables Shoptet merchants to submit parcels, print labels, and access all Packeta services directly from their shop administration. This is a flagship distribution partnership.
• WooCommercecoreTechnology or IntegrationPacketa offers a free official WooCommerce (WordPress) plugin enabling online shops to integrate Packeta's delivery services. The plugin supports multi-language, multi-currency setups (via WPML) and HPOS since version 1.6.0.
• LIDLcoreChannel Partner/ Reseller/ DistributorLIDL hosts Packeta Z-BOX lockers at its store locations across countries where Packeta operates. Z-BOXes attract additional foot traffic to LIDL stores, and LIDL provides prime real estate for Packeta's locker network.
• TescocoreChannel Partner/ Reseller/ DistributorTesco hosts Z-BOX parcel lockers at its store locations, providing 24/7 pick-up convenience for Tesco shoppers and increasing foot traffic for Packeta's Z-BOX network.
• KFCminorChannel Partner/ Reseller/ DistributorKFC hosts Z-BOX lockers at its restaurant locations, providing an additional touchpoint for the Packeta locker network.

Scale indicators12 records

Recent moves15 records

Expansion highlights5 records

Broad incumbents

• PostNL: Dutch postal and parcel operator with strong e-commerce focus and Benelux parcel locker network; one of Packeta's carrier partners and a comparable end-to-end B2C CEP operator in adjacent markets.
• PostNord: Nordic postal and logistics operator with e-commerce parcel services across Scandinavia; integrated as a Packeta carrier partner and competes for cross-border CEE e-commerce flows.
• DPD Group: Major European parcel delivery network and one of Packeta's 60+ carrier partners; overlaps with Packeta on B2C e-commerce parcel delivery and last-mile services across CEE and Western Europe.
• GLS (General Logistics Systems): Europe-wide parcel and logistics services provider owned by Royal Mail/International Distributions Services; competes with Packeta for e-commerce B2C parcel volumes and depot-based delivery across Central Europe.
• Royal Mail: UK national postal operator with parcel and tracked delivery services for e-commerce; integrated with Packeta as a carrier partner for UK-bound shipments and competes in cross-border B2C delivery.

Direct peers

• Colissimo: French postal parcel service with a national pick-up point and home delivery network for e-commerce; directly comparable to Packeta's combination of pick-up point, locker, and home delivery offerings.
• InPost: Europe's leading parcel locker network operator (formerly Integer.pl) with a directly overlapping automated locker and pick-up point model, serving e-commerce shippers across multiple European countries — Packeta's most direct locker competitor in Poland and Hungary.
• Mondial Relay: Pick-up point and locker-based parcel delivery network in France and Benelux; operates a comparable out-of-home delivery model targeting e-commerce merchants, parallel to Packeta's pick-up point and Z-BOX strategy.

Emerging players

• Packlink: European shipping aggregator/platform that connects SMB e-commerce merchants to multiple carriers through a single API/interface — closely mirrors Packeta's platform play of routing parcels across 60+ carriers, though without Packeta's owned lockers and depots.

Regional players

• Sameday (Easybox): Romanian parcel delivery and locker (Easybox) network; overlaps with Packeta's Romania operations in the same pick-up point and automated locker category within the local market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/packeta
• Instagraminstagram.com/packeta_official
• LinkedInlinkedin.com/company/packeta-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Packeta Group