HealthCare Institute

What HealthCare Institute does

HEALTHCARE INSTITUTE o.p.s. is a Czech non-profit organization (obecně prospěšná společnost, public benefit corporation) founded in 2003 and headquartered in Ostrava, Czech Republic. The organization operates as a healthcare benchmarking and evaluation platform for the Czech healthcare sector, running an annual portfolio of survey-based projects including 'Nejlepší nemocnice roku' (Best Hospital of the Year), 'Zdravotní pojišťovna roku' (Health Insurance Company of the Year), the 'Efektivní nemocnice' professional conference, and a suite of 'Barometr' surveys targeting hospital directors, medical students, nursing students, patient organizations, and employers. All projects use the Balanced Scorecard methodology developed by Prof. Norton and Prof. Kaplan at Harvard University for comprehensive performance measurement.

The organization's core technology is a survey and benchmarking platform with online questionnaire portals hosted at hcisurveys.azurewebsites.net, collecting data from outpatient patients, hospitalized patients, hospital employees, and healthcare stakeholders across approximately 144-148 Czech acute hospitals and 7 national health insurance companies annually. The flagship 'Efektivní nemocnice' conference attracted over 1,200 attendees in 2025 and is scheduled for its 21st edition in November 2026 at the Clarion Congress Hotel Prague. Some barometer surveys have been extended to Slovakia (Barometr medici in 2017, Barometr sestry in 2020), representing limited international expansion.

Revenue is generated through professional services including conference registration fees (subsidized rates of 7,990-8,990 CZK for hospital and health insurance management; standard 24,990 CZK for supplier companies), bundled hospital evaluation reports, and partnership sponsorships from major healthcare and technology partners (LINET, Intersystems, VZP, ČSOB, Agel, Charles University, AMI Digital/Communications, B. Braun Medical). The go-to-market is sales-led, leveraging direct professional outreach, the annual conference as a primary demand generation event, national survey campaigns via direct outreach to patients and employees, and partnership networks with regional healthcare administrators and over 40 patient organizations. The organization is founder-led by Daniel Vavřina with Lenka Lunkmoss (Černíková) serving as Executive Director.

Name

HealthCare Institute

Legal name

HEALTHCARE INSTITUTE o.p.s.

Website

https://hc-institute.org

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

HEALTHCARE INSTITUTE o.p.s. is a Czech non-profit organization founded in 2003 that runs annual survey-based benchmarking and ranking projects for Czech hospitals and health insurance companies, plus the 'Efektivní nemocnice' professional conference, using the Balanced Scorecard methodology.

Ownership category

akta.pro rank

Product category

Healthcare Quality Benchmarking

NAICS

Offices of All Other Miscellaneous Health Practitioners (621399)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Public Health Quality Measurement & Performance Benchmarking (HLAJAJAL)

akta.pro secondary industries

Health Systems Performance & Quality Measurement (Public Sector) (HLAJANAK), Quality Measurement, Reporting & Benchmarking (HEDIS/Stars/CQM) (HLACAHAC), Public Health Reporting, Dashboards & KPI Performance Management (HLAJANAO)

Keywords

• Healthcare benchmarking surveys
• Hospital evaluation services
• Patient satisfaction research
• Medical conferences
• Healthcare quality assessment

Headquarters

HQ city

Ostrava

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Conference Fees: Revenue generated from professional conference attendance fees. Subsidized rates for hospital management (8,490-8,990 CZK) and standard rates for other companies (24,990 CZK).
2. Hospital Evaluation Reports: Detailed evaluation reports provided to hospitals that order them, offering ultra-subsidized conference entry (7,990 CZK) as bundled offering.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

HealthCare Institute operates annual nationwide benchmarking surveys and evaluation projects for Czech hospitals and health insurance companies, using the Balanced Scorecard methodology to assess financial health, safety, and satisfaction of patients and employees. Its flagship offering is the "Nejlepší nemocnice roku" (Best Hospital of the Year) project, complemented by the "Zdravotní pojišťovna roku" survey and the annual "Efektivní nemocnice" professional conference in Prague. The organization also issues detailed evaluation reports to participating hospitals as a paid service.

Product overview

HEALTHCARE INSTITUTE is a non-profit organization (o.p.s.) that operates a portfolio of survey-based healthcare evaluation projects in the Czech Republic. The core offerings consist of annual ranking programs for hospitals (Nejlepší nemocnice roku) and health insurance companies (Zdravotní pojišťovna roku), supplemented by multiple Barometer surveys targeting different healthcare stakeholders (hospital directors, medical students, nursing students, patient organizations, and employers). The flagship conference 'Efektivní nemocnice' serves as the annual platform for presenting results and facilitating discussion among healthcare professionals. All offerings are based on the Balanced Scorecard methodology and rely on questionnaire-based data collection rather than a traditional SaaS product platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Efektivní nemocnice (Effective Hospital Conference) Annual professional conference serving as a discussion platform for hospital representatives, health insurance companies, ministries, outpatient doctors, and patients, focused on increasing safety, productivity, quality, and performance of hospitals. Attracts over 1,200 attendees annually.
• Nejlepší nemocnice roku (Best Hospital of the Year) Comprehensive annual evaluation project focused on financial health, safety, and satisfaction of outpatient patients, hospitalized patients, and employees of Czech hospitals. Uses Balanced Scorecard methodology and covers 144-148 hospitals per edition.
• Zdravotní pojišťovna roku (Health Insurance Company of the Year) National annual survey evaluating Czech health insurance companies from perspectives of financial condition, insured persons, hospital directors, outpatient doctors, and preventive programs. Covers the seven national health insurance payers.
• Barometr ředitelé (Hospital Directors Barometer) International survey among hospital directors evaluating the current situation in healthcare in Czech Republic and Slovakia.
• Barometr medici (Medical Students Barometer) International survey among medical faculty students tracking changes in future doctors' attitudes toward domestic healthcare in Czech Republic and Slovakia.
• Barometr sestry (Nurses Barometer) International survey among students of health sciences tracking future nurses' attitudes toward domestic healthcare in Czech Republic and Slovakia.
• Barometr pacientské organizace (Patient Organizations Barometer) National survey among representatives and members of patient organizations aimed at improving healthcare quality and patient satisfaction for patients with specific needs.
• Barometr zaměstnavatelé (Employers Barometer) National survey focusing on employee health and relationships between employers and health insurance companies in the Czech Republic.
• Detailed Evaluation Reports for Hospitals Detailed evaluation reports purchased by individual hospitals as a paid service, bundling ultra-subsidized conference entry (7,990 CZK without VAT) for hospitals that ordered detailed evaluation reports in 2026.

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

13 partnerships are on record, tiered core, major and supporting.

• AMI DigitalcoreGTM or Marketing PartnerDigital agency serving as guarantor for the 'Online Communication' category in both 'Nejlepší nemocnice roku' and 'Zdravotní pojišťovna roku' projects, evaluating how hospitals and health insurance companies communicate with patients online.
• AMI CommunicationscoreGTM or Marketing PartnerLargest Czech PR agency partnering with HealthCare Institute for the 'Online Communication' category evaluation in national healthcare benchmarking projects.
• IntersystemsmajorTechnology or IntegrationMain partner for the 2026 conference providing healthcare data integration technology solutions.
• Všeobecná zdravotní pojišťovna (VZP)majorStrategic or Co-development PartnerMajor Czech public health insurance company participating in benchmarking projects as main partner.
• LINETmajorTechnology or IntegrationMain prize sponsor for the conference, providing hospital bed and medical equipment solutions.
• AgelmajorStrategic or Co-development PartnerMajor healthcare provider network participating as main partner in healthcare benchmarking initiatives.
• Univerzita Karlova (Charles University)coreStrategic or Co-development PartnerLeading academic partner, with rector serving as patron for conference activities.
• B. Braun MedicalsupportingOthersPartner for 'Healthcare Worker Safety' category, providing medical devices and safety solutions.
• Clarion Congress Hotel PraguecoreImplementation/ SI/ Consulting PartnerMain implementation partner and venue provider for the annual 'Efektivní nemocnice' conference in Prague.
• RespectmajorTechnology or IntegrationHealthcare technology partner for the 2026 conference and projects.
• SatummajorTechnology or IntegrationHealthcare solutions partner for the 2026 conference and projects.
• MediapharmasupportingGTM or Marketing PartnerMedia partner for outpatient patient coverage and general media relations.
• processpointsupportingTechnology or IntegrationProcess optimization technology partner for project implementation.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• NRC Health (National Research Corporation): Healthcare consumer and patient insights company providing hospital and health system benchmarking through large-scale survey programs. Comparable as a commercial entity monetizing standardized healthcare experience and quality surveys across multiple stakeholder groups.
• The Leapfrog Group: US nonprofit that publishes hospital safety and quality rankings using voluntary hospital survey data. Closely mirrors HCI's combination of survey-driven rankings, public recognition of top performers, and nonprofit operating model — though focused on US hospitals.
• IQTIG (Institut für Qualitätssicherung und Transparenz im Gesundheitswesen): Germany's national institute for healthcare quality assurance and transparency. Operates the closest structural analog — a dedicated national body running systematic quality measurement programs across German hospitals and publishing comparative performance data.
• Picker Institute (now part of RAND Europe): European-origin organization pioneering patient experience surveys and healthcare quality measurement. Directly comparable methodology pedigree — survey instruments measuring patient and staff experience to drive healthcare improvement rankings.
• Press Ganey (Press Ganey/Forsta): Global leader in patient experience benchmarking and healthcare surveys for hospitals. Operates the most direct comparable business model — collecting standardized survey data from patients, employees, and physicians, then producing benchmarked rankings and improvement insights that hospitals purchase.

Broad incumbents

• Joint Commission International (JCI): Global hospital accreditation and quality standards body with broader scope than HCI but overlapping mission — defining and benchmarking hospital quality, including in Central and Eastern Europe. Hospitals seeking international credentials may prioritize JCI over national benchmarks like HCI.
• Agency for Healthcare Research and Quality (AHRQ): US federal agency leading healthcare quality research, producing hospital quality measures and patient safety benchmarks. A much larger institutional peer but pursues a similar mission of producing standardized quality measurements that hospitals use for improvement.
• The Health Foundation: UK independent charity focused on healthcare quality improvement through research, analysis, and improvement programs. Comparable nonprofit structure with multi-decade track record, though broader scope than HCI's pure benchmarking focus.

Regional players

• Care Quality Commission (CQC): UK's independent regulator of health and social care quality, publishing hospital performance ratings. Comparable benchmarking output (public ratings) but operates as a government regulator rather than an independent nonprofit; serves as a model for what national healthcare quality oversight looks like in mature systems.

Others

• International Hospital Federation (IHF): Global membership organization for hospitals and hospital associations, producing comparative performance frameworks and organizing international healthcare leadership events. Comparable ecosystem role connecting hospitals, but focused on global advocacy and networking rather than domestic benchmarking.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HC_Institute
• Facebookfacebook.com/healthcare.institute
• LinkedInlinkedin.com/company/healthcare-institute-czech-republic

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HealthCare Institute