ARK Support Coordinators

What ARK Support Coordinators does

ARK Support Coordinators Pty Ltd, operating under the brand ARK Planit, is an Australian NDIS-registered provider (Registration No. 4050107926, ABN 68 656 292 063) headquartered in Hobart, Tasmania. The company delivers Level 2 Support Coordination, Level 3 Specialist Support Coordination, Psychosocial Recovery Coaching, and Supported Independent Living (SIL) coordination to NDIS participants with disabilities across Tasmania, Victoria, New South Wales, South Australia, Northern Territory, and Western Australia. ARK operates as a collective of independent subcontracted Support Coordinators rather than a traditional employer-employee model, providing shared infrastructure including a CRM for caseload and billing management, Microsoft licensing, branding, Professional Indemnity and Public Liability insurance, DSC learning subscriptions, policies, procedures, templates, and peer practice support. Revenue flows through NDIS plan funding managed on behalf of participants, with coordinators building and maintaining their own caseloads through local networks under the ARK umbrella.

The company is led by Directors Rhonda McLaughlin (MBA, 30+ years in the community sector) and Anne McKinstray (extensive disability-sector operational experience), supported by a network of 15+ named coordinators with backgrounds spanning social work, disability services, NDIS practice, mental health, complex needs, and psychosocial support. The technology stack is deliberately lightweight — a CRM platform plus the Microsoft productivity suite — consistent with a people-delivered, regulated-services business model rather than a software product company. Distribution is primarily direct-to-participant through the NDIS system, supplemented by a subcontractor recruitment channel across all Australian states and territories to scale service delivery capacity without proportional fixed-headcost growth.

Name

ARK Support Coordinators

Legal name

ARK Support Coordinators Pty Ltd

Website

https://arkplanit.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

ARK Support Coordinators (ARK Planit) is an Australian NDIS-registered collective of independent subcontracted Support Coordinators delivering Level 2 and Level 3 Support Coordination, Psychosocial Recovery Coaching, and SIL coordination to NDIS participants across six Australian states and territories.

Ownership category

akta.pro rank

Headquarters

HQ city

Hobart

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Support Coordination Services: ARK functions as a collective for independent Support Coordinators who work within a strong practice framework. The company operates as a collective model where coordinators deliver NDIS support coordination services, with ARK providing infrastructure, branding, insurance, and practice support. Revenue flows through NDIS plan funding managed for participants.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

ARK Support Coordinators is an NDIS-registered provider that delivers person-centred support coordination services to NDIS participants across Australia via a national collective of independent subcontractor coordinators. Its core offerings include Level 2 Support Coordination, Level 3 Specialist Support Coordination, Psychosocial Recovery Coaching, and Supported Independent Living (SIL) Support, funded through participants' NDIS plans.

Product overview

ARK Support Coordinators provides a unified NDIS support coordination service platform operating across all Australian states and territories. The core offering consists of Level 2 Support Coordination (general NDIS plan implementation), Level 3 Specialist Support Coordination (for complex needs), and Psychosocial Recovery Coaching. The company functions as a collective of independent Support Coordinators working within a shared Practice Framework, delivering person-centred support nationwide through a network of coordinators based in Tasmania, Victoria, New South Wales, South Australia, Western Australia, Northern Territory, and other regions.

Differentiator

Problem solved

Functional benefit

Products and services

• Level 2 Support Coordination Assists NDIS participants to build their capacity to understand and use their NDIS plan, connect with mainstream, community and funded supports, and coordinate a range of service providers. Designed for participants with moderate coordination needs.
• Level 3 Specialist Support Coordination A higher-intensity coordination service for NDIS participants with complex needs and significant barriers, delivered by coordinators with specialist expertise to manage crisis, multiple stakeholders, and high-risk situations.
• Psychosocial Recovery Coaching Recovery coaching provided to NDIS participants with psychosocial disability, focused on building recovery-enabling relationships, supporting decision-making, and helping participants pursue personally meaningful goals while navigating the NDIS.
• Supported Independent Living (SIL) Support Coordination and support for NDIS participants exploring, setting up, and maintaining Supported Independent Living arrangements, including working with SIL providers, rosters, and plan reviews.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Northcott: Major NSW-based disability services non-profit delivering NDIS Support Coordination, accommodation, and therapy. Broad incumbent: overlaps on support coordination with deeper disability infrastructure across multiple states.
• Stride Mental Health: National mental health and psychosocial disability provider delivering NDIS Psychosocial Recovery Coaching alongside broader clinical mental health services. Broad incumbent: overlaps on psychosocial recovery coaching but at much larger scale and clinical depth.
• Just Better Care: National in-home support and disability services provider with NDIS-registered Support Coordination offerings. Broad incumbent: similar service surface but operates across personal care, domestic assistance, and coordination.
• Life Without Barriers: Large national disability and community services provider offering NDIS Support Coordination alongside a much broader portfolio (housing, out-of-home care, mental health). Broad incumbent: significant overlap on support coordination but offers a far wider service mix.
• Feros Care: Large national provider of aged care, disability, and NDIS Support Coordination services. Broad incumbent: comparable NDIS coordination offering but embedded in a much larger aged/disability care portfolio.

Direct peers

• Leora Healthcare: NDIS-registered provider delivering Support Coordination, SIL, and psychosocial supports across Australia. Direct peer: overlapping service portfolio (L2/L3 coordination, psychosocial recovery, SIL) and similar participant segments.
• Ability Action Australia: National NDIS-registered provider of Support Coordination and allied health services across Australia. Direct peer: competes for the same NDIS-funded Level 2 and Level 3 coordination work with a multi-state delivery model similar to ARK's.
• Care Connect: Not-for-profit provider of NDIS Support Coordination, plan management, and aged care services across Australia. Direct peer: competes for the same NDIS coordination funding pool and participant base, with similar geographic footprint ambitions.
• MyIntegra: Specialist NDIS plan management and support coordination provider. Direct peer: built around NDIS-funded coordination services with a tech-enabled caseload management approach — overlapping value proposition and target participants.
• Plan Connect: Specialist NDIS Support Coordination provider operating across multiple Australian states. Direct peer: focuses exclusively on plan management and support coordination under NDIS, mirroring ARK's core services and participant segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/ark-support-coordinators

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARK Support Coordinators