MyIntegra
MyIntegra is an Australian NDIS-registered provider offering Plan Management and Support Coordination services to NDIS participants nationwide. It operates a Salesforce-based portal with OCR invoice processing across all eight states and territories, serving tens of thousands of participants as a subsidiary of APM Human Services.
- Company typePrivate
- Founded2012
- HeadquartersNedlands, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What MyIntegra does
MyIntegra is an Australian NDIS-registered provider specializing in two government-funded intermediary service lines: NDIS Plan Management and NDIS Support Coordination. The company operates as a subsidiary of APM Human Services Pty Ltd (legal entities: Integrated Care Pty Ltd and Integra Choice and Control Pty Ltd), founded in 2012 and headquartered in Nedlands, Western Australia. Its primary customers are NDIS participants and nominees who need administrative support managing their NDIS funding and connecting with service providers, with secondary B2B relationships serving Support Coordinators, NDIS Service Providers, and NDIS ecosystem partners (Local Area Coordinators, Early Childhood Early Intervention Coordinators, and NDIA Planners).
The core product surface comprises two services and a supporting technology platform. NDIS Plan Management handles invoice processing, provider payments, budget tracking, and NDIA claims reconciliation. NDIS Support Coordination is offered at three levels — Support Connection (Level 1), Coordination of Supports (Level 2), and Specialist Support Coordination (Level 3) for participants with complex needs. The digital layer is the MyIntegra Portal, a Salesforce-based cloud platform providing 24/7 access to budgets, invoices, fund reservations, and monthly statements, supported by Optical Character Recognition for automated invoice data capture and an NDIS Budget Calculator for cost estimation. The platform is ISO 27001 and ISO 9001:2015 certified and operates across all eight Australian states and territories through seven distributed Support Coordination teams.
MyIntegra's business model is entirely NDIS-funded, with services billed directly to the National Disability Insurance Agency at no direct cost to participants when the relevant support category is included in their NDIS plan. The go-to-market is sales-led and channel-partner driven: dedicated phone lines, a self-serve online sign-up flow, and referrals from NDIS partners (LACs, ECEIs, Planners, and Support Coordinators). The company is recognized as a finalist for Most Outstanding Plan Manager at the Australian Disability Service Awards in both 2023 and 2024, holds a 4.6-star average rating across Google and Clickability, and operates with a 51-100 person headcount serving tens of thousands of NDIS participants nationwide.
MyIntegra firmographics
Firmographics- Name
- MyIntegra
- Legal name
- Integrated Care Pty Ltd
- Website
- https://myintegra.com.au
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- MyIntegra is an Australian NDIS-registered provider offering Plan Management and Support Coordination services to NDIS participants nationwide. It operates a Salesforce-based portal with OCR invoice processing across all eight states and territories, serving tens of thousands of participants as a subsidiary of APM Human Services.
- Ownership category
- akta.pro rank
Where MyIntegra is headquartered
LocationHeadquarters
- HQ city
- Nedlands
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
MyIntegra business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- NDIS Funded Services: MyIntegra's Plan Management and Support Coordination services are funded separately within NDIS participant plans at no cost to participants. The services are billed directly to the NDIA (National Disability Insurance Agency) through NDIS funding mechanisms. When Plan Management or 'Improved Life Choices' is included in an NDIS plan, participants access services at no charge as the funding comes from the NDIS budget.
- NDIS Plan Management: Financial and administrative management of NDIS participant funds including invoice processing, provider payments, budget tracking, and claiming in line with NDIS price guide. Funded under Capacity Building or Core budgets as designated in participant plans.
- NDIS Support Coordination: Support Coordination services funded under the Capacity Building Budget of NDIS plans. Includes Level 1 Support Connection, Level 2 Coordination of Supports, and Level 3 Specialist Support Coordination for participants with complex needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | NDIS Plan Management - No Cost to Participants |
| Subscription | Annual | NDIS Support Coordination - No Cost to Participants |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
MyIntegra product offering
Product offeringCore offering
MyIntegra provides NDIS Plan Management and NDIS Support Coordination to participants across Australia. Plan Management handles the financial and administrative burden of NDIS plans — processing invoices, paying providers, tracking budgets, and ensuring NDIS pricing compliance — while Support Coordination connects participants with local providers and helps implement their plans across three levels (Support Connection, Coordination of Supports, and Specialist Support Coordination). Both services are funded directly through participants' NDIS plans at no cost to participants, delivered through a 24/7 cloud portal and Australian-based support teams.
Product overview
MyIntegra is an NDIS registered provider offering two primary service lines — NDIS Plan Management and NDIS Support Coordination — alongside an online customer portal (MyIntegra Portal) as the digital access layer. Plan Management handles the financial and administrative burden of NDIS plans: processing invoices, paying service providers, tracking budgets, and ensuring compliance with NDIS pricing. Support Coordination helps participants implement their NDIS plans by connecting them with providers, with three tiers including Level 3 Specialist Support Coordination for complex cases. The MyIntegra Portal serves as the unified digital hub through which participants, support coordinators, and providers manage budgets, approve invoices, reserve funds, and submit claims. A Budget Calculator tool is also available for estimating support costs. All services are funded within participants' NDIS plans at no direct cost to users.
Differentiator
Problem solved
Functional benefit
Products and services
- NDIS Plan Management Financial and administrative management of NDIS participant plans, including invoice processing, provider payments, budget tracking, and ensuring claims align with NDIS pricing guidelines. Offered at no cost to participants when included in their NDIS plan.
- NDIS Support Coordination
Quantifiable outcome
- 70 minutes invoice processing
- +4 more outcomes
Companies that use MyIntegra
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
MyIntegra technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
MyIntegra partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- Worldwide Industry ExpertsminorMyIntegra partners with worldwide industry experts to offer world-class tools and technologies for disability budget management, helping tens of thousands of people securely manage their disability budgets.
- Disability Intermediaries AustraliaminorIndustry group for providers of NDIS funded intermediary services (plan management and support coordination) who share common interest in promoting the interests of people with disability to achieve choice and control goals.
- NDIA (National Disability Insurance Agency)coreMyIntegra has strong, established relationships with the NDIA nationally, working as an NDIS registered provider to deliver plan management and support coordination services. Submits claims to NDIA for reimbursement and follows NDIS guidelines and price arrangements.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
MyIntegra competitors and assessment
Company assessmentDirect peers
- Honan: Honan provides NDIS plan management services in Australia, supporting participants with invoice processing, budget oversight, and provider payments. Overlaps directly with MyIntegra's plan management offering and participant segment.
- Plan Partners: Plan Partners is one of Australia's largest NDIS plan management providers, offering financial administration of NDIS plans, invoice processing, and provider payments. Directly competes with MyIntegra in the same product category serving the same NDIS participant base.
- Leap in!: Leap in! is an Australian NDIS plan manager with a strong app-based digital experience and growing national footprint. Competes head-to-head with MyIntegra on plan management services, with a more tech-forward brand positioning.
- BlueMount Finance: BlueMount Finance provides NDIS plan management services including invoice processing, budget tracking, and provider payments. A smaller but functionally identical competitor to MyIntegra serving NDIS participants across Australia.
- My Plan Manager: My Plan Manager is an established Australian NDIS plan management provider serving participants nationally. Offers comparable invoice processing, budget tracking, and provider payment services, competing directly with MyIntegra for the same participant pool.
Broad incumbents
- McArthur: McArthur is an Australian workforce and disability services provider offering NDIS support coordination and employment services. Overlaps with MyIntegra on support coordination but operates a broader employment-focused portfolio rather than specializing in plan management.
- Life Without Barriers: Life Without Barriers is a large Australian disability and out-of-home care provider offering support coordination, accommodation, and community services. Overlaps with MyIntegra in support coordination but operates across a far broader portfolio of human services.
- Aruma: Aruma (formerly House with No Steps and Scope) is one of Australia's largest disability service providers, offering accommodation, support coordination, and therapy. Provides overlapping support coordination services with MyIntegra as part of a much wider disability services portfolio.
- Achieve Australia: Achieve Australia provides disability services including supported employment, accommodation, and support coordination across NSW. Overlaps with MyIntegra in support coordination but operates a much broader disability services portfolio with bricks-and-mortar service delivery.
- Northcott: Northcott is a large NSW-based disability services provider offering therapy, accommodation, and support coordination alongside plan management. Competes with MyIntegra in support coordination and plan management but as part of a much broader disability services portfolio.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
MyIntegra social profiles
Digital presenceMyIntegra compliance and trust
Trust signalCompliance3 records
MyIntegra financial estimates
Financial estimateRevenue estimate
Valuation estimate
MyIntegra leadership team
Management profileNumber of profiles
Profiles4 records
MyIntegra subsidiaries and ownership
Company hierarchySubsidiaries1 record
MyIntegra funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MyIntegra M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MyIntegra
What does MyIntegra do?
MyIntegra provides NDIS Plan Management and NDIS Support Coordination to participants across Australia. Plan Management handles the financial and administrative burden of NDIS plans — processing invoices, paying providers, tracking budgets, and ensuring NDIS pricing compliance — while Support Coordination connects participants with local providers and helps implement their plans across three levels (Support Connection, Coordination of Supports, and Specialist Support Coordination). Both services are funded directly through participants' NDIS plans at no cost to participants, delivered through a 24/7 cloud portal and Australian-based support teams.
Is MyIntegra a public or private company?
MyIntegra is a private company. It is classified as corporate owned and is currently operating.
When was MyIntegra founded?
MyIntegra was founded in 2012. It employs 51 to 100 people.
Where is MyIntegra based?
MyIntegra is headquartered in Nedlands, Australia, in the Oceania region.
How does MyIntegra make money?
Three revenue lines are on record. NDIS Funded Services are the primary driver. The others are NDIS Plan Management and NDIS Support Coordination.
Who are MyIntegra's main competitors?
Direct peers on record are Honan, Plan Partners, Leap in!, BlueMount Finance and My Plan Manager. Broad incumbents are McArthur, Life Without Barriers, Aruma, Achieve Australia and Northcott.
Does MyIntegra have an API?
No public API is recorded for MyIntegra.