What AB PLUS does

AB PLUS is a privately-held French telecommunications operator (SARL) founded in 1996 and headquartered in Neuilly-sur-Seine, France. The company specializes in advanced telephone solutions for French enterprises and public administrations, with a product portfolio organized around two sub-brands — PLANITEL for on-call duty management and Alertel for multi-channel crisis alerting — alongside an Interactive Voice Server (SVI/IVR) service and a suite of professional phone numbers (0800 toll-free, geographic 01–05, surcharge 08xx, and 09 VoIP IP numbers). Core technology is cloud-hosted telephony infrastructure with customizable automated call routing, cascade and simultaneous calling, escalation scenarios, and a Télépointage phone-based check-in/out system for mobile teams.

The business model is primarily subscription-recurring across phone number provisioning, IVR hosting, on-call management, and Télépointage, with usage-based revenue on alert/notification services. Pricing is quote-based and not publicly disclosed; the go-to-market is direct sales via phone (01.47.45.60.50) and email ([email protected]) supplemented by a content-blog-driven website and a client portal (oauth.planitel.com) for self-service. AB PLUS self-positions as a 100% French operator, a regulatory and data-sovereignty angle that addresses cross-border voice traffic concerns for compliance-sensitive clients.

The customer base spans large French enterprises and public bodies — including Air France KLM, LVMH, L'Oréal, Vinci, Eiffage, Safran, RATP, Keolis, Urssaf, CAF, Dalkia, Printemps, and Jardiland — with emphasis on verticals such as healthcare, renewable energy, construction/industry, agri-food, and public administration. The company holds no external investors, has no disclosed funding rounds, and operates exclusively within France.

Name

AB PLUS

Legal name

AB PLUS

Website

https://ab-plus.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

AB PLUS is a 100% French telecom operator, founded in 1996, providing on-call duty management (PLANITEL), multi-channel crisis alerting (Alertel), IVR/SVI services, and professional phone numbers to French enterprises and public administrations.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), All Other Support Services (561990)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

akta.pro secondary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Business telecommunications
• On-call management
• Telephony services
• Interactive voice server
• Crisis alert systems

Headquarters

HQ city

Neuilly-sur-Seine, Île-de-France

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Special Telephone Numbers: Provision and management of professional phone numbers including 0800 (toll-free), geographic numbers (01-05), surcharge numbers (08), and 09 IP numbers. Revenue generated from setup fees and recurring subscription charges.
2. Interactive Voice Server (SVI) Services: Custom IVR server hosting and configuration services with unlimited call reception capacity, security, and maintenance included.
3. On-Call Management Services: PLANITEL platform subscription for managing on-call schedules, automatic call transfers, escalation scenarios, and multi-channel alerts.
4. Automated Alert Services: Crisis alert services including automated phone calls, SMS alerts, and email notifications for emergency situations.
5. Phone Pointage Services: Telepointage system for employee attendance verification via phone or smartphone application.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

AB PLUS is a French telecom operator (SARL) that has been providing business telephony services since 1996. It delivers proprietary on-call management, crisis alerting, interactive voice server (SVI), and specialized phone number services to enterprise and public-sector customers. The company operates proprietary platforms including PLANITEL for on-call management and Alertel for crisis alerts, supported by an in-house web-services/API infrastructure.

Product overview

AB PLUS is a 100% French telecom operator specializing in advanced telephone solutions since 1996. The company's product portfolio is organized around two main sub-brands: PLANITEL (duty management platform) and Alertel (alert platform), both supporting a suite of Interactive Voice Response (IVR/SVI) services and professional phone number solutions. PLANITEL serves as the core platform for on-call duty management, providing online scheduling, automatic call routing, escalation scenarios, and multi-channel alerts. This platform integrates with various telecom services including automated calls, phone alerts, SMS duty notifications, call center solutions, and simultaneous/cascade calling features. The IVR (Serveur Vocal Interactif) system operates as a central product enabling call automation, menu-based routing, and integration capabilities. AB PLUS also provides a comprehensive range of professional phone number types (0800 toll-free, geographic 01–05, 09 VoIP, premium rate 08xx, and standard numbers) that can be combined with the duty management and IVR services. Additional offerings include phone-based employee check-in (Télépointage), call center and remote work solutions, and custom API/web service development for system integrations. The products work together as an integrated crisis management and telecom solution, with PLANITEL and Alertel managing the duty/on-call workflows and the SVI and number services handling the communication infrastructure layer.

Differentiator

Problem solved

Functional benefit

Brands

• PLANITEL: On-call number management product and platform for planning call distribution
• Alertel

Products and services

• PLANITEL
• Alertel
• Serveur Vocal Interactif (SVI)

Quantifiable outcome

• 78% first-call resolution rate for incident management in renewable energy sector using PLANITEL
• +2 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• OVHcloudcoreTechnology or IntegrationWebsite hosting provided by OVH.com, located at 2 rue Kellermann, 59100 Roubaix, France. OVHcloud serves as the web hosting infrastructure provider for ab-plus.com and associated platforms.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• OVHcloud: French cloud infrastructure provider currently hosting AB Plus's web platform. Relevant as the underlying infrastructure partner rather than a direct competitor — illustrates the local French technology ecosystem supporting AB Plus.

Broad incumbents

• Genesys: Global cloud contact-center and CX platform with IVR, routing, and workforce engagement capabilities. Competes with AB Plus for enterprise on-call and crisis-management voice workflows but at much larger scale.
• Orange Business: B2B arm of Orange, the incumbent French telecom operator. Competes with AB Plus in French enterprise voice, IVR, and on-call communications as part of a much broader managed-services and connectivity portfolio.
• SFR Business: B2B arm of Altice France providing fixed voice, mobile, and hosted communications to French enterprises. Competes for the same French business telephony and IVR customers within a much broader portfolio.
• Bouygues Telecom Entreprises: B2B division of Bouygues Telecom offering fixed voice, mobile, and UCaaS to French enterprises. Overlaps with AB Plus on business telephony and number services within a larger telecom portfolio.

Direct peers

• Aircall: Paris-based cloud telephony/UCaaS provider offering IVR, call routing, and integrations for SMB and mid-market customers. Directly comparable as a French-headquartered cloud voice competitor serving similar enterprise use cases.
• Ringover: French cloud telephony SaaS providing IVR, call routing, and contact-center features. Comparable in target market (French and European enterprises) and core capability (hosted voice/IVR with subscription model).
• Diabolocom: French cloud contact center and telephony provider serving mid-market and enterprise customers across Europe. Comparable in offering hosted IVR, call routing, and CRM-integrated voice — competing for the same French enterprise buyers.

Emerging players

• PagerDuty: Incident response and on-call management platform that overlaps with PLANITEL's on-call scheduling and alerting functionality, though delivered as a SaaS incident platform rather than telecom infrastructure.
• Talkdesk: Cloud contact center platform with IVR, routing, and integrations. Emerging as a challenger to incumbents in enterprise voice workflows, partial overlap with AB Plus's routing/IVR capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ab-plus

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AB PLUS