Crisp

What Crisp does

Crisp (legal entity Crisp IM SAS) is a French-headquartered software company that operates an AI-first customer messaging and support platform. Founded in 2015 and headquartered in Nantes, Crisp has been bootstrapped throughout its 10+ year history and serves what it describes as 600,000 companies globally with 250 million monthly customer interactions. The platform unifies chat, email, WhatsApp, Instagram, Messenger, SMS, Telegram, Line, Viber, Twitter/X, and voice into a shared inbox, augmented by an integrated CRM, knowledge base, campaigns module, ticketing system, status page, and analytics.

The product is built around AI capabilities branded together as Crisp AI and anchored by Hugo, an autonomous support agent trained on customer-specific content (websites, knowledge bases, PDFs, conversation history). Supporting AI features include MagicReply (generative responses with confidence-based hallucination controls), an AI Copilot for agents, multilingual translation across 50+ languages, AI-powered site search, voice transcription, and anomaly detection for spam. A no-code chatbot builder extends the same workflows to non-technical operators across all supported channels.

Crisp monetizes via SaaS subscriptions on a flat-rate per-workspace basis, with public tiers at $0 (Free), $45 (Mini), $95 (Essentials), and $295 (Plus) per month, plus a custom-priced enterprise tier. Go-to-market combines a product-led motion (14-day free trial, no credit card required, freemium tier) for SMBs and solopreneurs with a sales-assisted motion for enterprise accounts featuring dedicated onboarding and personalized SLAs. Distribution is anchored by 100+ native integrations (Shopify, HubSpot, Salesforce, Slack, WhatsApp Business, Zapier, Stripe, etc.), a public REST API, JavaScript SDK, and an MCP server for AI infrastructure.

Name

Crisp

Legal name

Crisp IM SAS

Website

https://crisp.chat

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Crisp is a French-founded, bootstrapped AI-first customer support platform that unifies chat, email, and messaging channels into a shared inbox for SMBs and enterprises. Its autonomous AI agent Hugo, multilingual translation, and 100+ integrations serve 600,000 companies globally.

Ownership category

akta.pro rank

Product category

Customer Support Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

VIP/White-Glove & Executive Support (BPAAABAL)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Customer Retention, Win-Back & Churn Reduction Programs (MPAAAIAH)

Keywords

• Customer support platform
• Live chat software
• AI chatbot builder
• Omnichannel messaging
• Help desk software

Headquarters

HQ city

Nantes

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Flat-rate subscription model per workspace with four tiers (Free, Mini, Essentials, Plus). Predictable pricing regardless of conversation volume. Additional seats available at $10/month per agent beyond included limits.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Crisp sells a cloud-based, AI-first customer support platform that unifies a shared omnichannel inbox, a no-code AI chatbot and autonomous AI agent (Hugo), built-in CRM, knowledge base, marketing campaigns, ticketing, and analytics. The product is delivered as a flat-rate per-workspace SaaS subscription targeting customer support, inbound sales, and marketing teams across SMBs through large enterprises.

Product overview

Crisp is an AI-first customer support platform offering a unified suite of products including Chat Widget, AI Chatbot, Support CRM, Shared Inbox, Crisp AI (with autonomous agent Hugo), Campaigns, Knowledge Base, Analytics, Ticketing System, and Status Page. The platform operates on a flat-rate pricing model ($0-$295/month) and serves customer support, inbound sales, and marketing teams with omnichannel capabilities across chat, email, messaging apps, and voice. Additional offerings include Chat SDK for developers, Mobile & Desktop Apps, MagicBrowse for co-browsing, MagicType for typing assistance, and LiveTranslate for real-time translation.

Differentiator

Problem solved

Functional benefit

Brands

• Hugo: AI-powered support agent - the brand new AI-powered support agent teammate for customer support teams.

Products and services

• Crisp Platform All-in-one AI-first customer support platform combining omnichannel inbox, AI agents, chatbot, CRM, knowledge base, campaigns, ticketing, and analytics for businesses of all sizes.
• Chat Widget Real-time live chat widget for websites, desktop, mobile, and web apps with proactive triggers and customization.
• AI Chatbot No-code AI-powered chatbot builder for automated customer conversations across WhatsApp, Instagram, Messenger, email, SMS, Telegram, web chat, and other channels.
• Shared Inbox Team shared inbox centralizing conversations from chat, email, WhatsApp, Messenger, Instagram, SMS, Telegram, Line, Viber, Twitter, and phone with routing and collaboration features.
• Support CRM Built-in CRM for organizing customer profiles, segments, custom attributes, lifecycle tracking, and integration with HubSpot, Salesforce, Pipedrive, and other CRMs.
• Crisp AI AI suite including autonomous AI agents, internal copilot, writing assistant, conversation summarization, auto-tagging, multilingual translation, and knowledge training from internal data.
• Hugo AI Agent Autonomous AI-powered support agent teammate that handles customer conversations end-to-end, trained on company websites, knowledge bases, PDFs, and conversation history.
• Campaigns Multi-channel marketing automation and customer engagement platform with a drag-and-drop journey builder, WYSIWYG email editor, WhatsApp Business campaigns, and dynamic personalization.
• Knowledge Base Self-service help center with articles, categories, multilingual support, customization, search, article feedback, custom domain, and SEO optimization.
• Analytics Support analytics dashboard measuring conversational activity, customer satisfaction, and operator performance with prebuilt dashboards and API access.
• Ticketing System Customer-facing portal for opening and tracking support tickets with status tracking and SLA management for Plus plan subscribers.
• Status Page Infrastructure monitoring with node monitoring, status page customization, incident notifications, and announcements for communicating service status to customers.
• Chat SDK JavaScript SDK for embedding the Crisp chat widget, with user data enrichment, session events, helpdesk integration, and multi-language support.
• Chatbot API API libraries for building custom AI chatbot workflows that connect external LLM tools such as Dialogflow, OpenAI, Llama, or Claude to the Crisp customer service platform.
• Mobile & Desktop Apps Native applications for Windows, macOS, iOS, and Android enabling customer support management from desktop and mobile devices.
• Crisp Unleash AI-powered website search widget that delivers site search functionality, a JavaScript SDK for embedding, and analytics on search queries.

Quantifiable outcome

• 50% of inquiries automated with AI
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration52 records

AI capability13 records

Feature7 records

Partnerships

15 partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative Shopify integration allowing e-commerce merchants to sync orders and customer data with Crisp for dedicated support features. Enables faster shopper support and improved customer experience.
• HubSpotcoreTechnology or IntegrationBidirectional synchronization between Crisp and HubSpot CRM, allowing teams to leverage HubSpot data within Crisp's support workflow and vice versa.
• SalesforcecoreTechnology or IntegrationSalesforce CRM synchronization enabling contact data to flow between Crisp and Salesforce for unified customer view across sales and support.
• ZapiercoreTechnology or IntegrationIntegration with Zapier allowing connection to 2000+ applications without code. Enables automated workflows between Crisp and business tools.
• SlackcoreTechnology or IntegrationReply to incoming Crisp messages directly from Slack workspace, enabling support teams to work within their preferred communication tool.
• WhatsApp BusinesscoreTechnology or IntegrationNative WhatsApp Business Platform integration enabling shared inbox for WhatsApp messages within Crisp dashboard.
• StripecoreTechnology or IntegrationRevenue data synchronization from Stripe directly into Crisp inbox, enabling support teams to see subscription and payment information during conversations.
• Make (formerly Integromat)coreTechnology or IntegrationNo-code workflow automation connecting Crisp with hundreds of other apps through Make's visual workflow builder.
• WooCommercecoreTechnology or IntegrationWordPress/WooCommerce integration for e-commerce help desk functionality, syncing orders and customer data.
• PipedrivecoreTechnology or IntegrationLive chat and CRM integration for Pipedrive users, enabling support and sales alignment.
• Zoho CRMcoreTechnology or IntegrationAutomatic contact synchronization between Zoho CRM and Crisp for unified customer data.
• SegmentcoreTechnology or IntegrationConnect Crisp as a data source and collect customer data from 200 platforms through Segment's CDP.
• n8ncoreTechnology or IntegrationIntegration with n8n's no-code automation workflows, enabling users to connect Crisp to various applications.
• WordPresscoreTechnology or IntegrationOfficial WordPress plugin for easy live chat installation on WordPress websites.
• Adobe Commerce (Magento)coreTechnology or IntegrationMagento Help Desk and Chat Extension for Adobe Commerce merchants, integrating e-commerce data with support.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Freshdesk (Freshworks): Freshdesk is a direct competitor in the omnichannel helpdesk space, offering shared inbox, AI agents (Freddy AI), chatbots, and tiered SaaS pricing aimed squarely at the same SMB and mid-market segment Crisp serves.
• Intercom: Intercom is the closest direct competitor — an AI-first customer support platform with Fin AI agent, shared inbox, omnichannel messaging, and a comparable PLG motion. Crisp explicitly comparison-pages against Intercom, signaling head-to-head competition for the same mid-market and SMB customer base.
• Zendesk: Zendesk is a direct peer offering omnichannel customer support, ticketing, AI-powered bots, and a comparable suite of products. Crisp targets Zendesk's SMB/mid-market segment with simpler, flat-rate pricing against Zendesk's per-agent model.
• Tidio: Tidio is a direct competitor offering AI-powered live chat, chatbots, and helpdesk functionality for SMBs and e-commerce merchants — overlapping Crisp's SMB and Shopify/WooCommerce customer segments with a similar PLG motion.
• LiveChat (Text, Inc.): LiveChat is a direct peer offering live chat, helpdesk, and AI chatbot functionality for SMBs and mid-market — overlapping Crisp's chat widget, shared inbox, and chatbot product surface area.
• Help Scout: Help Scout is a direct peer focused on SMB customer support with email-centric shared inbox, knowledge base, and AI features — competing for the same low-touch, PLG customer that Crisp targets.

Broad incumbents

• Salesforce Service Cloud: Salesforce Service Cloud is a broad incumbent offering enterprise-grade customer service with Einstein AI, omnichannel routing, and deep CRM integration. Crisp already integrates with Salesforce but competes against it for larger enterprise deals.
• HubSpot Service Hub: HubSpot Service Hub is a broader incumbent CRM-and-service suite that includes omnichannel support, ticketing, knowledge base, and AI features. It bundles service with marketing/sales CRM, presenting an upsell threat to Crisp's CRM-light positioning.

Regional players

• Olark: Olark is a US-based live chat and chatbot platform for SMBs. It overlaps Crisp's chat widget and basic chatbot functionality but with less omnichannel breadth and a primarily North American customer base.

Emerging players

• Kustomer: Kustomer is an emerging CRM-first customer support platform with omnichannel capabilities and AI features, focused on mid-market. It overlaps Crisp's CRM and shared inbox positioning with a stronger CRM-centric narrative.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/crisp_im
• GitHubgithub.com/crisp
• YouTubeyoutube.com/channel/UCJ4tKAhMWryV4lWsItwL6tA
• Facebookfacebook.com/crispchat
• LinkedInlinkedin.com/company/crisp-im
• Instagraminstagram.com/crisp_im

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crisp