Laivly
Laivly provides the Sidd agentic AI platform for enterprise contact centers, offering conversational AI, real-time agent assist, and autonomous AI agents that integrate without APIs across existing CCaaS and CRM stacks, serving retail, BFSI, healthcare, and other regulated service organizations globally.
- Company typePrivate
- Founded2021
- HeadquartersWinnipeg, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Laivly does
Laivly Inc. is a privately held, Winnipeg-based software company that builds Sidd, an agentic AI platform purpose-built for enterprise contact centers. The platform is structured as a four-product ecosystem: Sidd Intercept (a conversational AI frontline that greets customers, authenticates, and routes with context), Sidd Duo (a real-time agent assistant providing transcription across 21 languages, automated case notes, policy enforcement, and on-brand response drafting), Sidd Solo (a fully autonomous AI agent that performs order look-ups, cross-system research, and end-to-end workflows with smart human escalation), and Sidd Studio (a no-code orchestration environment for configuring and managing Sidd agents without developer or IT involvement). The differentiating architectural choice is an API-free integration model: Sidd runs as a desktop application with a browser extension that executes front-end tasks at the UI level like a human agent, allowing deployment on top of existing CCaaS, CRM, analytics, and social stacks (Genesys, Avaya, Talkdesk, Amazon Connect, LivePerson, Salesforce, Zendesk, Freshdesk, Oracle, Gladly, Medallia, Guru) without replatforming, middleware, or traditional API integration.
The product suite is supported by the proprietary Laivly Language Layer, a set of filters and guardrails designed to keep AI-generated output aligned with brand voice and to protect PII, and the company maintains an enterprise-grade compliance posture (SOC 2 Type 2, PCI DSS 4.0, HIPAA, GDPR, CCPA, PIPEDA). AI capabilities documented across the platform span natural language processing, autonomous agent orchestration, knowledge retrieval, anomaly/fraud detection, and speech/audio transcription across voice, chat, email, and SMS modalities.
Laivly monetizes through enterprise SaaS subscriptions with quote-based pricing, sold via a multi-motion GTM: direct enterprise field sales anchored on Book a Demo conversions, a four-tier channel program (Ambassador referrals, CX Consultant partners, BPO/Call Center partners positioned as core, and Vendor Marketplaces), and an active event and content engine spanning CCW, Dreamforce, Web Summit, and proprietary research such as the annual AI Deployment Index. Customer concentration is anchored in ecommerce/retail and banking/financial services/insurance, with additional presence in insurance, technology, food service, and healthcare. The company serves customers globally across North America and Asia-Pacific and was recognized on G2's 2026 Best Software Awards list in the Best Agentic AI Software Products category.
Laivly firmographics
Firmographics- Name
- Laivly
- Legal name
- Laivly Inc.
- Website
- https://laivly.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Laivly provides the Sidd agentic AI platform for enterprise contact centers, offering conversational AI, real-time agent assist, and autonomous AI agents that integrate without APIs across existing CCaaS and CRM stacks, serving retail, BFSI, healthcare, and other regulated service organizations globally.
- Ownership category
- akta.pro rank
Laivly industry classification
Industry- Product category
- Contact Center AI Software
- NAICS
- Software Publishers (5132), Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ), Developer Experience Platforms for Enterprise (IDEs, CI/CD, Dev Portals) (HDAEAKAI), Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where Laivly is headquartered
LocationHeadquarters
- HQ city
- Winnipeg
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Laivly business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Platform Licensing: Enterprise SaaS subscription model for AI agent platform access. Pricing likely based on seat count or usage volume. No public pricing disclosed; requires demo/sales consultation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform subscription - pricing not publicly disclosed |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Laivly product offering
Product offeringCore offering
Laivly sells the Sidd CX Ecosystem, an agentic AI platform for enterprise contact centers that combines real-time agent assist, autonomous AI agents, conversational AI front-line, and a no-code orchestration control center. The platform operates through a desktop application and browser extension that works at the UI level like a human agent, integrating with existing CRMs, contact center platforms, and back-office systems without requiring APIs or replatforming. It is sold to enterprise CX, retail, BFSI, healthcare, technology, food service, and BPO customers on an annual subscription basis.
Product overview
Laivly offers the Sidd CX Ecosystem, a unified AI platform for modern contact centers. The ecosystem comprises four interconnected products: Sidd Intercept (conversational AI front line for customer greeting, intent detection, and routing), Sidd Duo (real-time agent assist with transcription, case notes, and guidance), Sidd Solo (fully autonomous AI agents handling end-to-end workflows), and Sidd Studio (no-code control center for building and managing AI agents). Sidd operates at the UI level without APIs, connecting to existing tech stacks through desktop-level access. The platform supports voice, chat, email, and SMS channels.
Differentiator
Problem solved
Functional benefit
Brands
- Sidd: Laivly's AI agent platform for contact centers, featuring products including Sidd Duo (agent assistant), Sidd Solo (autonomous AI agent), Sidd Intercept (conversational AI front line), and Sidd Studio (no-code control center).
Products and services
- Sidd CX Ecosystem
Quantifiable outcome
- Agent adoption rates of 70-90%+ within weeks of launching Sidd
- +9 more outcomes
Companies that use Laivly
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles4 records
Laivly technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature7 records
Laivly partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered minor and core.
- Ambassador PartnersminorReferral-based channel program for individuals who champion Laivly technology by making introductions to potential customers. Partners earn commission upon successful client signings. Low-involvement model for network advocates.
- Consultant PartnersminorCX consultants and industry advisors who recommend Laivly's AI solutions to optimize customer service and automation for their clients. Includes deal registration, MNDA, and partner agreement requirements.
- BPO and Call Center PartnerscoreBPOs and call centers leverage Laivly AI to enhance efficiency, reduce costs, and improve agent performance for their client CX programs. Strategic partners who integrate Laivly into their service offerings.
- Vendor Marketplace PartnersminorCX vendor marketplaces integrate Laivly AI as value-added reseller offerings with implementation or support services.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Laivly competitors and assessment
Company assessmentDirect peers
- Cresta: Cresta offers an agentic AI platform for contact centers with real-time agent coaching, AI agents, and conversation intelligence. It is the most direct competitor to Laivly's Sidd platform, targeting the same enterprise contact center buyer with similar agent-assist and autonomous-agent capabilities.
- Kore.ai: Kore.ai offers an enterprise conversational AI and agent platform for customer service and employee experience. It overlaps with Laivly's agentic AI and agent-assist capabilities, with comparable enterprise customer segments and use cases.
- Sierra: Sierra builds agentic AI agents for enterprise customer service, focused on autonomous resolution of customer issues across chat and voice channels. Like Laivly, Sierra targets large enterprise CX operations and competes for the same agentic AI for CX budget.
- Cognigy: Cognigy is an enterprise conversational AI platform for automating customer service across voice and chat channels. It competes with Laivly's Sidd Intercept and Sidd Solo, particularly in European enterprise markets where both vendors have presence.
- Yellow.ai: Yellow.ai is an enterprise agentic AI platform for customer service automation across chat, voice, and email. It competes with Laivly in the same agentic AI for CX market with comparable enterprise deployments across retail, BFSI, and BPO segments.
- Forethought: Forethought provides AI agents for customer support, including triage, agent assist, and autonomous resolution. It is a direct competitor to Laivly in the agentic AI for support category, with comparable use cases around deflection, automated case notes, and workflow automation.
- PolyAI: PolyAI builds voice-first AI agents for enterprise customer service, focusing on automating inbound phone calls end-to-end. It directly overlaps with Laivly's Sidd Solo autonomous voice agent capability and competes for enterprise voice automation budgets.
- Decagon: Decagon provides an enterprise AI agent platform for customer support, with a focus on highly autonomous agents that resolve complex customer issues. It competes with Laivly in the same agentic AI for CX category, targeting similar enterprise buyers.
Broad incumbents
- Genesys: Genesys is one of the largest CCaaS platform vendors, now embedding agentic AI capabilities into its core platform. It competes with Laivly both directly (for AI agent budget) and indirectly (as the underlying platform Laivly integrates with via UI-level access).
- Salesforce (Service Cloud / Agentforce): Salesforce offers Service Cloud with Agentforce, an embedded agentic AI layer for customer service. As the dominant CRM platform many of Laivly's customers run, Salesforce is both a partner and competitor, with strong incentives to native-ize the AI layer Laivly currently provides at the UI level.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Laivly social profiles
Digital presenceLaivly compliance and trust
Trust signalCompliance6 records
Laivly financial estimates
Financial estimateRevenue estimate
Valuation estimate
Laivly leadership team
Management profileNumber of profiles
Profiles1 record
Laivly funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Laivly M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Laivly
What does Laivly do?
Laivly sells the Sidd CX Ecosystem, an agentic AI platform for enterprise contact centers that combines real-time agent assist, autonomous AI agents, conversational AI front-line, and a no-code orchestration control center. The platform operates through a desktop application and browser extension that works at the UI level like a human agent, integrating with existing CRMs, contact center platforms, and back-office systems without requiring APIs or replatforming. It is sold to enterprise CX, retail, BFSI, healthcare, technology, food service, and BPO customers on an annual subscription basis.
Is Laivly a public or private company?
Laivly is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Laivly founded?
Laivly was founded in 2021. It employs 101 to 250 people.
Where is Laivly based?
Laivly is headquartered in Winnipeg, Canada, in the North America region.
How does Laivly make money?
One revenue line is on record: saaS Subscription - Platform Licensing.
Who are Laivly's main competitors?
Direct peers on record are Cresta, Kore.ai, Sierra, Cognigy, Yellow.ai, Forethought, PolyAI and Decagon. Broad incumbents are Genesys and Salesforce (Service Cloud / Agentforce).
Does Laivly have an API?
No public API is recorded for Laivly.
What industry is Laivly in?
Laivly's product category is Contact Center AI Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 5132 and its SIC code is 7372.