Yellow.ai India
Yellow.ai is an enterprise Agentic AI platform that automates customer experience and employee experience for 1,300+ global brands across BFSI, healthcare, utilities, retail, telecom, logistics, and travel using multi-LLM AI agents deployed across voice, chat, email, and mobile channels.
- Company typePrivate
- Founded2015
- HeadquartersBengaluru, India
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Yellow.ai India does
Yellow.ai (legal entity Bitonic Technology Labs Inc, US-incorporated with operating presence in Bengaluru, India) is an enterprise Agentic AI platform that automates customer experience (CX) and employee experience (EX) for large organizations. The company serves 1,300+ global brands across BFSI, healthcare, utilities, retail, telecommunications, logistics, travel, and BPO. Its core platform is a multi-LLM architecture that leverages 15+ language models — including a proprietary Yellow G model alongside GPT, Azure OpenAI, and Anthropic — to power autonomous AI agents that operate across voice, chat, email, WhatsApp, web, and mobile channels in 500+ languages.
The product suite is built around a single voice/chat system architecture with sub-400ms response latency, voice cloning in 10 seconds, and proprietary components including SmoothTalk AI, Sentiment AI, Acknowledgement AI, and Agentic RAG for enterprise knowledge retrieval. Flagship products include Nexus Vox (enterprise Voice AI built as one system), VoiceX 2.0, AI Agent Builder 2.0, Conversational Knowledge Base, AI Copilot, Automated Testing, Analytics, Agent Assist, Email Automation, and Yellow.ai Search. The platform is supported by 150+ pre-built enterprise integrations (Salesforce, Zendesk, Genesys, NICE, Freshdesk, HubSpot) and Mobile SDKs (iOS, Android, React Native, Cordova, Flutter) for embedded distribution. Security and compliance posture includes HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, and PCI-DSS V 4.0.1 certifications.
The business model is enterprise B2B SaaS with custom quote-based subscription pricing on annual contracts, executed primarily through direct field enterprise sales with a "Book a demo" primary CTA. Distribution is supplemented by channel partners (Americom for telecom), system integrators/implementation partners, a self-serve platform (nexus.yellow.ai), and embedded/white-label OEM distribution through mobile SDKs. The founding team consists of co-founders Jaya Kishore Reddy Gollareddy (CTO) and Anik Das. The customer base is anchored by named enterprise references including InteleTravel (Travel), VIPdesk (BPO), Lion Parcel (Logistics), Waste Connections (Utilities), Hyundai Motor India (Automotive), Sony India (Consumer Electronics), and Ferrellgas (Utilities/Energy), with reported outcome metrics ranging from 40% to 90% automation depending on use case.
Yellow.ai India firmographics
Firmographics- Name
- Yellow.ai India
- Legal name
- Bitonic Technology Labs Inc
- Website
- https://yellow.ai
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Yellow.ai is an enterprise Agentic AI platform that automates customer experience and employee experience for 1,300+ global brands across BFSI, healthcare, utilities, retail, telecom, logistics, and travel using multi-LLM AI agents deployed across voice, chat, email, and mobile channels.
- Ownership category
- akta.pro rank
Yellow.ai India industry classification
Industry- Product category
- Conversational AI / Agentic AI Platform
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), Voice Assistants & Voice UI (VUI) (HDAAAFAD)
Keywords
Where Yellow.ai India is headquartered
LocationHeadquarters
- HQ city
- Bengaluru
- HQ country
- India
- HQ region
- Asia
Offices2 records
Markets served
Yellow.ai India business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Enterprise AI Agentic Platform Subscription: SaaS platform subscription model for enterprise customers. Pricing based on usage, features, and scale. Includes access to AI Agent Builder, Conversational Knowledge Base, AI Copilot, Analytics, and channel integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform with custom pricing |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels10 records
Yellow.ai India product offering
Product offeringCore offering
Yellow.ai sells an enterprise-grade Agentic AI platform that deploys autonomous AI agents across voice, chat, email, WhatsApp, web, and mobile channels to automate customer experience (CX) and employee experience (EX) interactions. The platform combines a multi-LLM architecture (15+ LLMs), an Agentic RAG-powered conversational knowledge base, an AI Agent Builder, automated testing, analytics, agent-assist handoff, and pre-built integrations with enterprise systems (Salesforce, Zendesk, Genesys, NICE). Dedicated voice AI offerings (Nexus Vox and VoiceX) provide sub-400ms latency, 10-second voice cloning, and support across 500+ languages for contact-center automation.
Product overview
Yellow.ai offers an enterprise-grade Agentic AI Platform as a unified system with multiple integrated modules. The core platform powers AI agents using 15+ LLMs for autonomous customer experience (CX) and employee experience (EX) automation. Key products include: Nexus Vox (enterprise voice AI with voice cloning), VoiceX 2.0 (human-like voice AI), AI Agent Builder 2.0 (agent creation), Conversational Knowledge Base (Agentic RAG), AI Copilot (debugging/help center), Automated Testing, Analytics, Agent Assist (human+AI handoff), Enterprise-grade Security, Email Automation, Yellow.ai Search, and mobile SDKs for ChatBot and Inbox on Android/iOS. The platform supports omnichannel deployment across voice, chat, email, WhatsApp, and web with 150+ pre-built integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Nexus Vox: Enterprise Voice AI platform - first enterprise voice AI built as one system enabling voice cloning in 10 seconds and deployment in 500+ languages
- VoiceX
- Yellow.ai Copilot
- Yellow.ai Academy
Products and services
- Yellow.ai Agentic AI Platform
Quantifiable outcome
- 70%+ automation of customer interactions
- +5 more outcomes
Companies that use Yellow.ai India
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles2 records
Yellow.ai India technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability11 records
Feature12 records
Yellow.ai India partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and standard.
- AmericomcoreStrategic partnership between Yellow.ai and Americom combining cutting-edge AI automation with robust telecommunications solutions. Enables enterprises to streamline operations and enhance customer interactions with integrated AI and telecom offerings. Americom serves as a channel partner for telecom sector deployments, particularly for customer service transformation in telecom.
- SalesforcecorePre-built enterprise integration with Salesforce CRM. Yellow.ai AI agents can integrate with Salesforce for customer data access, lead management, and service automation.
- ZendeskcorePre-built integration with Zendesk for customer service ticketing, agent management, and support workflow automation.
- GenesyscorePre-built integration with Genesys contact center platform for enterprise telephony and customer service automation.
- NICEcorePre-built integration with NICE contact center solutions for enterprise customer service and analytics.
- FreshdeskstandardIntegration with Freshdesk (Freshworks) for customer service ticketing and support automation.
- HubSpotstandardIntegration with HubSpot CRM for marketing automation, sales, and customer service integration.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Yellow.ai India competitors and assessment
Company assessmentDirect peers
- Kore.ai: Direct competitor offering an enterprise conversational and agentic AI platform spanning voice, chat, and contact-center automation. Closely comparable in product surface (CX/EX agents, multi-LLM orchestration) and target buyer (large enterprises across BFSI, healthcare, and telecom).
- Haptik: India-origin conversational AI platform (now part of Reliance Jio) offering enterprise CX automation across chat, voice, and WhatsApp. Comparable in product focus and customer base, with similar strength in multilingual and emerging-market deployments.
- Cognigy: Enterprise conversational and agentic AI platform focused on contact-center automation with voice and chat bots. Direct overlap on target buyers (large enterprises, BPOs) and on AI agent orchestration capabilities.
- LivePerson: Public enterprise conversational AI platform for customer service and digital messaging. Comparable in CX automation use cases, omnichannel orchestration, and large-enterprise customer base, though LivePerson has been slower to adopt agentic AI.
- Aisera: Enterprise AI agent platform combining conversational AI, agentic workflows, and knowledge retrieval for CX and EX use cases. Direct overlap in product scope and in targeting IT service management and customer support buyers.
- SoundHound for Service (formerly Amelia): Enterprise conversational AI agent platform (originally Amelia) focused on voice-first CX automation. Direct overlap in enterprise voice AI agents and contact-center use cases.
Broad incumbents
- Genesys: Large incumbent contact-center platform with native and partner AI capabilities for voice and chat automation. Overlaps with Yellow.ai on Genesys-integrated deployments but Genesys is a broader CX platform, not an agentic AI specialist.
- NICE: Incumbent contact-center and CX analytics platform (NICE CXone) with growing AI agent capabilities. Comparable as a deployment partner and indirect competitor through bundled AI features.
- Salesforce (Agentforce / Einstein): Hyperscale CRM incumbent offering Einstein and Agentforce agentic AI inside its Service Cloud. Already a Yellow.ai integration partner, but also a strategic threat given bundling economics.
- Microsoft (Copilot Studio / Dynamics 365 Customer Service): Hyperscale incumbent offering Copilot Studio and Dynamics 365 Customer Service with agentic AI capabilities. Competes for the same enterprise CX/EX budget with bundling advantages across Microsoft 365 and Azure.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Yellow.ai India social profiles
Digital presenceYellow.ai India compliance and trust
Trust signalCompliance5 records
Yellow.ai India financial estimates
Financial estimateRevenue estimate
Valuation estimate
Yellow.ai India leadership team
Management profileNumber of profiles
Profiles2 records
Yellow.ai India funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Yellow.ai India M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Yellow.ai India
What does Yellow.ai India do?
Yellow.ai sells an enterprise-grade Agentic AI platform that deploys autonomous AI agents across voice, chat, email, WhatsApp, web, and mobile channels to automate customer experience (CX) and employee experience (EX) interactions. The platform combines a multi-LLM architecture (15+ LLMs), an Agentic RAG-powered conversational knowledge base, an AI Agent Builder, automated testing, analytics, agent-assist handoff, and pre-built integrations with enterprise systems (Salesforce, Zendesk, Genesys, NICE). Dedicated voice AI offerings (Nexus Vox and VoiceX) provide sub-400ms latency, 10-second voice cloning, and support across 500+ languages for contact-center automation.
Is Yellow.ai India a public or private company?
Yellow.ai India is a private company. It is classified as venture growth investor backed and is currently operating.
When was Yellow.ai India founded?
Yellow.ai India was founded in 2015. It employs 1,001 to 5,000 people.
Where is Yellow.ai India based?
Yellow.ai India is headquartered in Bengaluru, India, in the Asia region.
How does Yellow.ai India make money?
One revenue line is on record: enterprise AI Agentic Platform Subscription.
Who are Yellow.ai India's main competitors?
Direct peers on record are Kore.ai, Haptik, Cognigy, LivePerson, Aisera and SoundHound for Service (formerly Amelia). Broad incumbents are Genesys, NICE, Salesforce (Agentforce / Einstein) and Microsoft (Copilot Studio / Dynamics 365 Customer Service).
Does Yellow.ai India have an API?
Yes. Yellow.ai provides a public API for developers to build and integrate with the platform. The API supports authentication, webhooks, events, and OpenAPI specification. Developers can access endpoints for creating bots, managing conversations, sending events to bots, and retrieving analytics. API keys can be generated from the platform with appropriate roles. Developer documentation is at docs.yellow.ai/api.
What industry is Yellow.ai India in?
Yellow.ai India's product category is Conversational AI / Agentic AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5132 and its SIC code is 7372.