What Mi9 Retail does

Mi9 Retail is an enterprise software provider serving tier 1 retailers, wholesalers, and brand customers globally. Founded in 2001 and headquartered in Fort Lauderdale/Miami, Florida, the company delivers a unified commerce platform spanning merchandise management, point of sale (POS), order management, e-commerce (D2C and B2B), retail analytics, customer relationship management (CRM), and clienteling. The platform is targeted at large enterprise retailers across verticals including hardlines/hardware, specialty retail, apparel and fashion, sporting goods, gift shops, and ski resorts, with named customers such as Ace Retail Holdings, Rocky's ACE Hardware, Lori's Gifts, Alterra Mountain Company, GO Sport, Eileen Fisher, Cole Haan, and ABC Fine Wine & Spirits. Mi9 operates from offices in Fort Lauderdale (HQ), Miami, Pleasanton, Montreal, and Ruse, Bulgaria, and serves customers across North America, Europe, and Asia.

The Mi9 Unified Commerce Platform runs on Google Cloud Platform and is positioned as the first retail technology provider to embed Google Cloud's AI and machine learning technologies. Core platform components include Mi9 Merchandise Management (with integrated business intelligence, allocation, replenishment, and trade promotion engines), Mi9 Mosaic Point of Sale (cloud-native, mobile-ready), Mi9 Unified Order Management (multi-channel order routing with marketplace integration for Amazon and eBay), Mi9 Commerce (D2C and B2B with 1000+ features out of the box), and Mi9 Intelligence (retail analytics with machine learning recommendation engine, predictive analytics, and anomaly detection). The platform uses a 'no-branching code architecture' where new features benefit the entire installed base, and a 'configured, not customized' approach to minimize implementation cost and shorten time-to-value.

Mi9 Retail generates revenue through enterprise SaaS subscriptions and on-premises perpetual licenses, supplemented by Mi9 Cloud managed services and professional services for implementation, development, and support. Pricing is quote-based with annual billing cadence and is not publicly disclosed. Distribution is primarily direct enterprise sales supplemented by implementation alliances with Deloitte, McKinsey & Company, and Tata Consultancy Services, as well as a partner ecosystem across payments (Adyen, Verifone, Worldpay, Shift4, Global Payments, Blackhawk), hardware (HP, Zebra), tax compliance (Avalara), and marketplace integrations. The company was previously backed by Summit Partners (2015) and General Atlantic (2017), pursued inorganic growth via acquisitions of MyWebGrocer, JustEnough, Upshot Commerce, ASC, Raymark, and Infinithread, and was acquired by Elevate Software in January 2024.

Name

Mi9 Retail

Legal name

Mi9 Retail, Inc.

Website

https://mi9retail.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Mi9 Retail is an enterprise software provider delivering a unified commerce platform (merchandising, POS, order management, e-commerce, analytics, CRM) on Google Cloud for tier 1 retailers across hardlines, apparel, specialty, and sporting goods verticals globally.

Ownership category

akta.pro rank

Product category

Retail Enterprise Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Product Information Management (PIM), Digital Shelf & Content Syndication Services (CRAOAOAH)

akta.pro secondary industry

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)

Keywords

• Retail merchandising software
• Point of sale systems
• Order management software
• Retail analytics platform
• Unified commerce solutions

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise Software Licensing: Mi9 Retail provides enterprise software solutions including merchandise management, POS, order management, e-commerce, analytics, and CRM. Solutions are offered as cloud-based SaaS subscriptions or on-premises perpetual licenses. Professional services including implementation, development, and support are bundled or sold separately.
2. Cloud Services: Mi9 Cloud provides fully managed services including server infrastructure, security, vulnerability assessments, and ongoing issue management. Turnkey solution with predictable cost structure converting capital expenses to operating expenses.
3. Professional Services: Implementation services including project management, business analysis, solution architecture, system configuration, training, and change management. Development services for customizations and integrations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Mi9 Retail provides enterprise retail software solutions including merchandise management, point of sale, order management, e-commerce (D2C and B2B), retail analytics, CRM, and clienteling, delivered as cloud-based SaaS subscriptions or on-premises perpetual licenses on Google Cloud Platform. The platform unifies in-store, online, and mobile commerce operations for hundreds of enterprise retailers, with bundled or standalone professional services for implementation, customization, and managed cloud hosting.

Product overview

Mi9 Retail offers a unified commerce platform architecture consisting of integrated core products: Mi9 Merchandise Management (with fully-integrated business intelligence), Mi9 Mosaic Point of Sale, Mi9 Unified Order Management, Mi9 Commerce (for D2C and B2B), and Mi9 Intelligence (retail analytics). These are supplemented by customer engagement modules including Mi9 CRM and Mi9 Mosaic Clienteling, all delivered via Mi9 Cloud on Google Cloud Platform. The platform is designed to be highly configurable, supporting multiple retail verticals (Hardlines, Specialty, Apparel, Sporting Goods) with optional consulting, implementation, development, and support services.

Differentiator

Problem solved

Functional benefit

Brands

• Mi9 Cloud: Cloud hosting and managed services platform running on Google Cloud Platform.
• JustEnough
• Mi9 CRM
• Mi9 Mosaic Clienteling
• Mi9 Mosaic Point of Sale

Products and services

• Mi9 Merchandise Management Enterprise merchandising system with allocation engine, replenishment, trade promotions, inventory daybook, integrated sales audit, pricing and promotions, warehouse management, master data management, and purchasing and sourcing, built for retailers managing large assortments across multiple attributes.
• Mi9 Mosaic Point of Sale Complete retail point of sale and store operations solution including POS, clienteling, order management, inventory, and workforce management, providing centralized real-time accuracy across all channels with mobile-ready cloud deployment.
• Mi9 Unified Order Management Omnichannel order management system with an intelligent fulfillment engine routing orders to optimal shipping locations, integrated returns management, rules-based available-to-promise inventory, and omni-channel integration with B2B, D2C, brick-and-mortar, and marketplaces including eBay and Amazon.
• Mi9 Commerce Complete commerce platform for direct-to-consumer and business-to-business including OMS, CMS, and CRM, available as standalone or integrated with the full retail management suite, with over 1,000 features out of the box and a highly configurable design.
• Mi9 Commerce D2C Direct-to-consumer commerce solution for high-growth and established retailers, with integrated CRM, marketing, social selling, gift registries, loyalty programs, and mobile commerce with responsive design.
• Mi9 Commerce B2B Business-to-business commerce platform with all D2C features plus self-service functionality, account-specific pricing, and one-click reordering for retailers selling directly to business customers.
• Mi9 Intelligence (Retail Analytics) 100% retail analytics platform delivering actionable insights with machine learning recommendation engines, role-specific dashboards for executives, merchandising, store operations, marketing, loss prevention, IT, and e-commerce, plus an enterprise data warehouse, fraud prevention, shrink analytics, end-to-end pricing, and AI-enabled recommendation engine.
• Mi9 CRM Integrated customer experience and relationship management solution with built-in loyalty program module supporting multiple tiers, card types, rewards, and redemption events, designed to capture and retain best customers and increase basket size and shopping frequency.
• Mi9 Mosaic Clienteling Relationship selling system designed for omni-channel customer engagement, equipping associates with customer information, wish lists, preferences, virtual stylist, and task management tools for cross-selling and up-selling, deployable on fixed workstations, traditional tills, or mobile tablets.
• Mi9 Cloud Cloud-based retail platform running on Google Cloud Platform, delivering merchandise management, digital commerce, and point-of-sale with fully managed services including server infrastructure, security, vulnerability assessments, and ongoing issue management.
• JustEnough Demand Management Demand planning and forecasting solution with automated replenishment, sophisticated grading rules, statistical forecasting techniques, and direct vendor ordering that reduces warehousing costs.
• Mi9 Consulting Services End-to-end consulting offering covering cloud services, implementation, development, and support delivered by Mi9 Retail's in-house teams for enterprise retail customers.
• Mi9 Implementation Services Comprehensive implementation services covering project management, business analysis, solution architecture, system configuration, training, and change management support for Mi9 Retail deployments.
• Mi9 Development Services Customization and integration services for extending the Mi9 platform, with Web APIs facilitating integration with third-party systems and hardware devices including scanners, printers, POS terminals, mobile devices, and EMV and contactless payment devices.
• Mi9 Support Services Post-cutover support services including a 24/7 online issues management portal, account management, and system audits to help retailers maximize their investment in Mi9 software.

Quantifiable outcome

• Decreased inventory costs through direct vendor ordering capability
• +4 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature8 records

Partnerships

17 partnerships are on record, tiered major, standard and core.

• DeloittemajorImplementation/ SI/ Consulting Partner · 1 October 2024Global consulting firm providing implementation and consulting services for Mi9 Retail solutions.
• McKinsey & CompanymajorImplementation/ SI/ Consulting Partner · 1 October 2024Global management consulting firm collaborating on strategic retail technology implementations.
• Tata Consultancy ServicesmajorImplementation/ SI/ Consulting Partner · 1 October 2024Global IT services and consulting firm providing implementation services for Mi9 Retail solutions.
• AdyenstandardTechnology or Integration · 1 October 2024Payment processing partner for seamless payment integration with Mi9 POS solutions.
• VerifonestandardTechnology or Integration · 1 October 2024POS hardware partner providing payment terminals and point-of-sale hardware integration.
• Worldpay USstandardTechnology or Integration · 1 October 2024Payment processing partner for payment integration services.
• HPstandardTechnology or Integration · 1 October 2024Hardware partner for POS terminals and retail hardware solutions.
• Zebra TechnologiesstandardTechnology or Integration · 1 October 2024Mobile computing, barcode scanning, and RFID technology partner for retail operations.
• MicrosoftstandardTechnology or Integration · 1 October 2024Technology partnership for cloud infrastructure and enterprise software integration.
• GartnerstandardStrategic or Co-development Partner · 1 October 2024Analyst firm partnership for industry research and market positioning.
• AvalarastandardTechnology or Integration · 1 October 2024Tax compliance partner for automated tax calculation and reporting integration.
• Global PaymentsstandardTechnology or Integration · 1 October 2024Payment processing partner for payment transaction services.
• Shift4 PaymentsstandardTechnology or Integration · 1 October 2024Payment processing partner for secure payment transactions.
• Blackhawk NetworkstandardTechnology or Integration · 1 October 2024Gift card and prepaid card partner for loyalty and payment solutions.
• Google Cloud PlatformcoreTechnology or Integration · 1 February 2020Strategic partnership with Google Cloud for cloud infrastructure and AI/ML capabilities. Mi9 Retail is the first retail technology provider to embed Google Cloud's leading-edge AI and machine learning technologies into their solutions. The partnership enables retailers to modernize rapidly and realize high ROI through incremental deployment of best-of-breed solution capabilities.
• Fit for CommercecoreTechnology or Integration · 1 July 2017FitforCommerce Verified certification for Mi9 Commerce platform. FitforCommerce Verified is a recognized industry-wide independent standard for evaluation, verification and certification of digital commerce and retail technology solutions.
• ToolsGroupcoreTechnology or Integration · 1 January 2014JustEnough demand management solutions powered by ToolsGroup technology. Provides sophisticated demand forecasting, grading rules, and statistical techniques for determining safety stock levels. ABC Fine Wine & Spirits has used JustEnough for 8 years.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NCR Voyix: Retail POS, commerce and store technology provider serving large retailers, overlapping Mi9's POS and unified commerce offerings with broader hardware presence.
• Manhattan Associates: Large supply chain, order management and commerce software vendor whose OMS and store solutions overlap Mi9's, but with far broader scale and portfolio.
• Blue Yonder: Leading demand planning, forecasting and merchandising software provider, overlapping Mi9's JustEnough demand-management capabilities at larger scale.
• Aptos-adjacent Epicor Retail: Provides retail and hardlines/hardware ERP and POS software, overlapping Mi9's hardlines vertical and merchandising suite.
• Oracle Retail: Enterprise merchandising, planning and POS suite for large retailers; a broad incumbent competing for the same tier-1 accounts Mi9 targets.

Direct peers

• GK Software: Enterprise retail POS and store operations software for large retailers, overlapping Mi9's tier-1 POS and unified commerce positioning.
• Teamwork Commerce: Cloud POS, OMS, and inventory platform for specialty and luxury retailers, competing directly with Mi9 Mosaic POS and unified commerce offering.
• Cegid: Global retail management software vendor providing POS, OMS and merchandising for specialty/apparel retailers, a direct competitor especially in omni-channel.
• Aptos Retail: Provides unified commerce, merchandising, POS and order management software for specialty and enterprise retailers, directly overlapping Mi9's core suite and target market.
• Jesta I.S. Offers an end-to-end retail suite spanning merchandising, POS, and omni-channel for apparel and specialty retailers, closely matching Mi9's product footprint and verticals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Mi9Retail
• YouTubeyoutube.com/user/Mi9Retail
• Facebookfacebook.com/mi9retail
• LinkedInlinkedin.com/company/290484
• Instagraminstagram.com/mi9retailsoftware

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mi9 Retail