CareConnect

What CareConnect does

CareConnect, operating as Care Connect, LLC (a New York limited liability company), provides an AI-powered Workforce Operating System purpose-built for post-acute care organizations across home care, home health, hospice, and long-term care. The platform unifies three operational layers — AI Hiring (RPO, ATS, CareCommunity.Health national caregiver network, AI Compliance), AI Scheduling (AI Care Coordination, CareConnect Engage, AI-Powered EVV), and AI eLearning & Compliance (CareConsortium network) — into a single product suite running on AWS infrastructure.

The technology foundation is ShiftMatch.AI, a proprietary matching engine trained on approximately 3 billion historical caregiver-assignment data points and 10+ years of real-world scheduling experience. The platform deploys six specialized AI agents (Inbound, Outbound, Off-Hours, AI Compliance, AI eLearning Compliance, AI EVV) that operate autonomously, alongside NLP for resume screening and document verification, generative AI for job-description drafting and PDF-to-module training conversion, and predictive analytics for referral fill probability and engagement health scoring. CareCommunity.Health anchors a 1.6-million-caregiver national talent network across all 50 states, and the platform integrates natively with major post-acute EMRs (HHAX, Homecare Homebase, AlayaCare, Sandata) plus ADP Workforce Now.

The business model is a combination of subscription-based SaaS (ATS, AI Care Coordination, Engage, EVV, CareConsortium) and professional services (RPO with placement fees and dedicated senior recruiters). Pricing is quote-based and not publicly disclosed, with multi-year enterprise contracts on the core platform, a freemium tier on the ATS, and consortium network pricing on eLearning. Go-to-market combines direct enterprise field sales, a value/ROI calculator as a sales qualification tool, white-label OEM deployment by partner agencies, and a marketplace listing on ADP. The company is privately held and bootstrapped or founder-owned (CEO Matt McGinty), with no disclosed institutional funding or revenue figures. Reported customer outcomes include 50% faster time to hire, 40% higher engagement, 30% lower caregiver turnover, 40% reduction in unfilled shifts, 80% less coordinator phone time, and 100% inbound call answer rate, across a customer base of 18+ named home care, senior care, and community service organizations.

Name

CareConnect

Legal name

Care Connect, LLC

Website

https://careconnectmobile.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

CareConnect provides an AI-powered Workforce Operating System that unifies hiring, scheduling, and compliance for post-acute care organizations across home care, home health, hospice, and long-term care, anchored by its ShiftMatch.AI engine and 1.6-million-caregiver national network.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Management Software

akta.pro primary industry

Licensed CNA/HHA Staffing & Credentialed Placement (HSABAMAH)

akta.pro secondary industries

Live-In Caregiver Placement & Matching (HSABAMAD), Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

Keywords

• Workforce management software
• Caregiver recruiting platform
• Post-acute care staffing
• Electronic visit verification
• Home care compliance training

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Platform Subscription (Workforce Operating System): CareConnect generates primary revenue through subscription fees for its AI Workforce Operating System. Organizations pay for access to the full or partial suite of products including ATS, AI Care Coordination, EVV, Engage, and eLearning. The platform is sold as a product suite with tiered plans; the ATS includes both free and paid tiers (advanced hiring analytics, SMS messaging, e-signature, custom onboarding workflows, and occupational health payments are paid-tier features). Pricing is quote-based and not publicly disclosed.
2. Recruitment Process Outsourcing (RPO): CareConnect's RPO service handles full-funnel recruiting (sourcing, screening, scheduling, compliance, onboarding, orientation) for post-acute care organizations. RPO candidates must be processed through CareConnect CareCommunity and ATS exclusively. The company assesses placement fees for candidates hired within 12 months of delivery. Fully outsourced and partially outsourced engagement models are offered. Additional fees may be assessed for candidates rejected without substantive reason or for late customer responses (outside 2-business-day Response Period).
3. CareConnect Engage (Workforce Engagement): Powered by Jolly, CareConnect Engage provides continuous recognition, rewards redemption (gift cards, PTO, charitable donations), and engagement health analytics. Part of the broader platform subscription; rewards catalog includes Visa, Amazon, Target, regional grocery gift cards, and partner-specific rewards configured per organization.
4. CareConsortium eLearning Network: Training network delivering state-aligned content (HHA, CNA, clinical) at network scale. Utilizes a consortium/pricing model where organizations benefit from shared pricing versus per-seat LMS contracts. Includes custom content development and AI-powered PDF-to-module conversion services. Customers gain a payback check when other member agencies access training records they funded.
5. ADP Marketplace ATS Integration: CareConnect's ATS integrates with the ADP Workforce Now platform (launching Summer 2025), with ATS features available through the ADP Marketplace. The integration is specifically designed for home care, home health, and post-acute care providers. Some ATS features (job board ad purchases, advanced analytics, SMS, e-signature, custom onboarding workflows, occupational health payments) are paid add-ons within the platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

CareConnect sells an AI-powered Workforce Operating System that unifies hiring, scheduling, and compliance for post-acute care organizations. The suite spans AI-powered RPO and ATS, the CareCommunity.Health national caregiver network (1.6 million professionals), AI Care Coordination powered by the ShiftMatch.AI matching engine, electronic visit verification, the CareConnect Engage workforce engagement tool, and a 50-state eLearning and compliance network called CareConsortium. Products are sold as a subscription suite to home care, home health, hospice, and long-term care operators.

Product overview

CareConnect is an AI-powered Workforce Operating System for post-acute care organizations. The platform is a unified operating system built on eight core products organized into three operational layers: (1) AI Hiring - including AI-Powered RPO, AI-Powered ATS, CareCommunity.Health (national caregiver network), and AI-Powered Hiring Compliance; (2) AI Scheduling - including AI Care Coordination (powered by ShiftMatch.AI engine), CareConnect Engage (workforce engagement), and AI-Powered EVV; and (3) AI eLearning & Compliance - delivering mobile-first training through the CareConsortium network. The system serves homecare, home health, hospice, and long-term care settings. Key differentiators include autonomous AI agents for coordination (Inbound, Outbound, Off-Hours), the ShiftMatch.AI matching engine processing ~3 billion historical data points, Caregiver Choice for self-directed scheduling, and white-label app deployment. The platform integrates with major EMR systems (HHAX, Homecare Homebase) and partners like ADP Marketplace, Jolly, AlayaCare, and Sandata.

Differentiator

Problem solved

Functional benefit

Brands

• CareConsortium: Training network for home care providing state-approved curricula for HHAs, CNAs, and clinical roles at network scale.
• ShiftMatch.AI
• Caregiver Choice
• CareCommunity.Health

Products and services

• AI-Powered RPO (Recruitment Process Outsourcing) End-to-end outsourced recruiting service for post-acute care organizations that handles sourcing, screening, scheduling, compliance, onboarding, and orientation, with candidates delivered exclusively through CareConnect CareCommunity and ATS and placement fees applied for hires within 12 months of delivery.
• AI-Powered ATS (Applicant Tracking System) Applicant tracking system purpose-built for high-volume caregiver hiring, organizing applicants from every source into a ranked pipeline with AI-assisted resume screening, AI job-description generation, AI pay-rate recommendations, and job distribution to 16 boards, offered with a free tier and paid add-ons for advanced analytics, SMS, e-signature, and occupational health payments.
• CareCommunity.Health Nationwide hiring community of 1.6 million pre-vetted post-acute care professionals (HHAs, CNAs, LPNs, RNs, therapists, clinical staff) across all 50 U.S. states, where caregivers build profiles, browse jobs, and get matched to opportunities that partner agencies fill through CareConnect.
• AI-Powered Hiring Compliance AI-driven compliance monitoring for new hires covering background checks, license verifications, TB tests, I-9 employment eligibility, and credential tracking, using AI document verification that cross-references state licensing databases, flags expired or incomplete credentials, and chases down missing documents before they become liabilities.
• AI Care Coordination AI-powered shift matching and coordination engine powered by ShiftMatch.AI that ranks caregivers against shift requirements (certifications, license status, geography, availability, client preferences, past performance) and runs three autonomous agents (Inbound answering every call 24/7, Outbound running batched phone and SMS outreach, Off-Hours managing overnight and weekend call-outs) plus a Caregiver Choice self-scheduling feature for caregivers to browse and claim shifts.
• CareConnect Engage Continuous workforce engagement and retention platform powered by Jolly that captures peer shoutouts, manager kudos, milestone unlocks, and certification completions in a real-time feed, surfaces at-risk caregivers via engagement health scores, and redeems points for gift cards (Visa, Amazon, Target, regional groceries), extra PTO, charitable donations, and custom partner rewards.
• AI-Powered EVV (Electronic Visit Verification) GPS-verified electronic visit verification capturing time in, time out, location, and caregiver identity, with real-time EMR sync, automatic follow-up via the AI EVV Agent on missed or incomplete clock-ins, and audit trails to satisfy state Medicaid EVV mandates.
• AI eLearning & Compliance Mobile-first training and compliance platform delivering onboarding, in-services, and continuing education for HHAs, CNAs, and clinical roles, with an AI eLearning Compliance Agent that auto-assigns courses by role and state, sends personalized reminders, and escalates non-completions, plus AI content conversion that transforms PDFs, decks, and Word docs into mobile modules.
• CareConsortium eLearning Network 50-state eLearning consortium providing state-aligned curricula for HHAs, CNAs, and clinical roles at network scale, with shared consortium pricing that delivers 50%+ savings versus per-seat LMS contracts, custom content development, AI PDF-to-module conversion, and a payback check when other member agencies access training records funded by the customer.
• Value Calculator (ROI Calculator) Interactive ROI calculator that models how ShiftMatch.AI creates value across hiring, scheduling, and compliance by accepting inputs on missed shift hours, refused referral hours, hiring targets, acquisition costs, reimbursement rates, and coordinator salary, used as a lead qualification tool.

Quantifiable outcome

• 50% faster time to hire (versus traditional recruiting)
• +11 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability9 records

Feature8 records

Partnerships

14 partnerships are on record, tiered core and general.

• Cinematic Health Education, Inc.coreStrategic or Co-development Partner · 11 June 2026Formalized partnership announced June 11, 2026 (PRNewswire). Cinematic Health's full suite of programs (ReadyCNA, ReadyHHA, soft-skills training) immediately available to all current and prospective CareConnect customers through the CareConnect eLearning platform and CareConsortium. Cinematic Health brings pre-configured, multi-state, pre-built caregiver curriculum that simplifies regulatory approval and speeds implementation. Each client is paired with a dedicated Client Success Manager. Key metrics: 85 NPS, 83% of clients citing lower turnover among Cinematic Health-trained caregivers, 92% saying those caregivers outperform peers in first 3 months.
• Homecare Homebase (HCHB)coreTechnology or Integration · 1 June 2025CareConnect integrates with Homecare Homebase, a leading provider of cloud-based software for home health and hospice organizations. The integration streamlines operations, enhances clinical documentation, and improves caregiver workflows across the continuum of care. Visit verification data syncs from CareConnect to HCHB in real time.
• ADP Marketplace / ADP Workforce NowcoreChannel Partner/ Reseller/ Distributor · 1 June 2025CareConnect's ATS is included in the ADP Marketplace (launching Summer 2025), with the solution specifically designed for home care, home health, and post-acute care providers to address daily hiring and retention challenges. ATS distributes job postings and syncs candidate data with ADP Workforce Now.
• HHAeXchangecoreTechnology or IntegrationCareConnect integrates with HHAeXchange, which provides purpose-built technology for providers, MCOs, and State Medicaid Programs. The integration helps providers meet compliance requirements, work smarter, improve outcomes, grow operations, and attract and retain caregivers.
• JollycoreTechnology or IntegrationJolly is the workforce engagement partner that powers CareConnect Engage, providing continuous recognition, configurable rewards, and a real-time engagement signal inside the caregiver app. Jolly's catalog ships with 30+ recognition templates and supports Visa, Amazon, Target, and custom partner rewards.
• AlayaCarecoreTechnology or IntegrationAlayaCare provides an end-to-end software solution covering clinical documentation, back-office functions, and mobile capabilities for care organizations. CareConnect partners with AlayaCare to enhance provider outcomes and empower caregivers with technology and data insights for excellent home care delivery.
• SandatacoreTechnology or IntegrationSandata is a leader in data-powered homecare solutions. CareConnect partners with Sandata to empower homecare providers, payers, and states by improving communications, reducing inefficiencies, facilitating workflows, and delivering comprehensive insights across the homecare continuum.
• Cinematic Health Education, Inc.coreTechnology or IntegrationCareConnect welcomes Cinematic Health to its eLearning platform and CareConsortium (announced June 11, 2026). Cinematic Health delivers immersive, story-driven video training for CNAs, HHAs, and caregivers. The partnership adds Cinematic Health's pre-configured, multi-state curriculum, 85 NPS, and engagement metrics (83% lower turnover, 92% outperform peers) to CareConnect's training network. Cinematic Health serves 250+ partners nationwide.
• HCM (Home Care Manager)generalTechnology or IntegrationHCM provides home care management software covering scheduling, billing, payroll, and compliance. CareConnect integrates with HCM so organizations can pair CareConnect's caregiver recruitment, engagement, and retention tools with HCM's operational workflows for an end-to-end experience.
• In My TeamgeneralTechnology or IntegrationIn My Team delivers home health care management software built to make day-to-day operations easier for providers, schedulers, and caregivers. CareConnect integrates with In My Team to pair CareConnect's caregiver recruitment, engagement, and retention tools with In My Team's scheduling and care management workflows.
• Mobile HealthcoreStrategic or Co-development PartnerCareConnect and Mobile Health announced a strategic partnership to revolutionize workforce compliance in home care. Mobile Health likely provides occupational health services (drug screenings, physicals, TB tests) that integrate with CareConnect's AI Compliance Agent for streamlined pre-hire compliance workflows.
• CareAcademygeneralStrategic or Co-development PartnerCareConnect and CareAcademy partnered with a focus on the home care workforce in New York. CareAcademy is a training provider for home care professionals; the partnership likely involves co-marketing and integration of CareAcademy's training content into the CareConnect platform or referral of CareAcademy graduates into CareCommunity.Health.
• myCNAjobsgeneralGTM or Marketing PartnerCareConnect announced inclusion of its ATS in the ADP Marketplace alongside a new partnership with myCNAjobs, a job board and community specifically for CNAs (Certified Nursing Assistants). The partnership expands distribution for CareConnect's ATS and drives CNA candidate referrals into the CareCommunity.Health network.
• CoachUp CarecoreTechnology or IntegrationCareConnect Engage is powered by CoachUp Care, which provides the underlying engagement and recognition technology. CoachUp Care enables CareConnect to deliver peer-to-peer recognition, manager kudos, milestone unlocks, and configurable rewards inside the caregiver app without building this capability in-house.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sandata: Data-powered homecare solutions provider serving providers, payers, and state Medicaid agencies. CareConnect integrates with Sandata and overlaps in EVV, scheduling, and compliance for homecare providers.
• HHAeXchange: Market-leading home care and home health platform serving providers, MCOs, and State Medicaid Programs. CareConnect integrates with HHAeXchange and overlaps in EVV, scheduling, and caregiver management for the same post-acute care provider customers.
• AlayaCare: End-to-end home care software platform covering clinical documentation, back-office, and mobile capabilities. CareConnect integrates with AlayaCare and competes in caregiver scheduling, engagement, and compliance for home care agencies.
• Honor Technology: Home care platform operating a national caregiver network with technology-enabled care delivery. Competes with CareConnect in caregiver recruitment, scheduling, and engagement for the home care vertical.
• AxisCare: Home care scheduling, billing, and EVV platform serving non-medical home care agencies. Directly comparable to CareConnect's home care vertical with similar scheduling, caregiver matching, and EVV capabilities.
• Homecare Homebase: Cloud-based EMR and operational platform for home health and hospice agencies. CareConnect's integration with HCHB signals direct overlap in caregiver scheduling, EVV, and clinical documentation workflows for the same customer base.

Broad incumbents

• WellSky: Large, well-capitalized healthcare technology platform serving home health, hospice, and personal care through ClearCare/WellSky Personal Care. Operates across the full post-acute continuum with broader portfolio capabilities than CareConnect's workforce focus.

Emerging players

• CareAcademy: Online training and certification platform for home care professionals. CareConnect partners with CareAcademy and overlaps in mobile caregiver training, CEU compliance, and the home care workforce segment.
• Cinematic Health: Immersive story-driven caregiver training provider integrated into CareConnect's CareConsortium. Overlaps in video-based training delivery, caregiver retention outcomes, and competency assessment for post-acute care workforces.

Others

• myCNAjobs: Job board and community specifically for Certified Nursing Assistants. CareConnect partners with myCNAjobs to feed candidates into CareCommunity.Health, making it a complementary supply-side channel rather than a direct platform competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/careconnect
• Xx.com/CareConnectCare

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareConnect