BeWell.help

What BeWell.help does

BeWell.help is a Swiss-based online booking platform operating a two-sided mental health marketplace founded in 2014 by Carmen Brunner. The platform connects individuals seeking psychological counseling, psychotherapy, mental coaching, couple therapy, peer counseling, and mindfulness services with verified professionals, enabling sessions via video call, phone, chat, email, or in-person. Clients self-register anonymously using self-chosen usernames, complete a guided selection process, filter supporters by specialty and therapeutic approach, and book appointments 24/7; suppliers self-onboard as Supporters. The platform lists over 200 service offerings and is positioned as a nationwide Swiss booking solution addressing long wait times, limited after-hours access, and the stigma associated with seeking mental health help. The stated differentiator is a ranking system ordered by fastest available appointments rather than by payment, alongside an anti-stigma mission aligned with the company's founding membership in Mad Pride Switzerland and its role in the Netzwerk Psychische Gesundheit Schweiz.

The platform is built on a self-service architecture integrating a data-protection-compliant online session tool, calendar synchronization with Google and Outlook, Stripe-based payment processing with prepaid bookings, a matching system with extensive filtering dimensions designed for mental health complexity, and an option for clients to remain anonymous to supporters. The platform is certified compliant with both the Swiss Federal Act on Data Protection (nDSG) and the EU General Data Protection Regulation (DSGVO/GDPR). No public developer API or SDK is documented. Product surface extends beyond 1:1 therapy into mental coaching, psychological counseling, psychotherapy, blog/vlog content, and "Auszeit" (time-out) wellness retreat listings.

Revenue is generated primarily through supplier-side subscriptions on two tiers: a Basic profile at 29.90 CHF per month (listing with link to external booking tool) and a Professional profile at 49.90 CHF per month, billed annually, which includes integrated booking, communication tools, calendar sync, and profile-as-website functionality. The Professional tier additionally generates transaction-based revenue via a 20% first-booking fee and a 10% payment processing fee on prepayments. Secondary streams include pay-per-post blog/vlog promotion at 9.90 CHF per post and Auszeit listing fees of 2,190 CHF per year for venues or 590 CHF for six-month single-trip placements. Administrator access for secretaries, practice owners, and marketing staff is free. BeWell.help is privately held with no disclosed institutional investors, no disclosed headcount, and no disclosed revenue or funding history, and it operates primarily in Switzerland with the Professional tier subscription available to providers across 31 countries.

Name

BeWell.help

Legal name

BeWell.help

Website

https://bewell.help

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

BeWell.help is a privately held Swiss online booking marketplace founded in 2014 that connects individuals seeking mental health support with psychologists, psychotherapists, counselors, and coaches across Switzerland via video, phone, chat, email, and in-person sessions, monetizing through provider subscriptions and transaction fees.

Ownership category

akta.pro rank

Product category

Mental Health Services Marketplace

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Health Services (8000)

akta.pro industry

PRIMARYHLALALAJ

Mental Health Therapist Marketplaces

Healthcare & Life Sciences/Telehealth Platforms/Telehealth Marketplace & Referral Platforms

Keywords

• Mental health marketplace
• Online therapy booking
• Psychological counseling platform
• Telemedicine sessions
• Wellness retreat listings

Headquarters

HQ city

Switzerland

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Marketing or Sales, Personnel, Operations, Infrastructure

Revenue model

1. Provider Subscription Fees: Service providers (Supporters) pay monthly subscription fees for Basic or Professional profile placement on the platform. Basic costs 29.90 CHF/month (monthly or annual payment) and includes listing with link to external booking tool. Professional costs 49.90 CHF/month (billed annually) and includes integrated booking and communication tools, offer creation, and direct booking capability.
2. Transaction Fees: 20% first-booking fee on the first booking of a client, plus 10% payment processing fee on prepayments. These fees apply to Professional profile holders using the platform's payment system.
3. Content Promotion Fees: Fees charged to providers for blog posts (9.90 CHF) and vlog posts (9.90 CHF) to increase visibility.
4. Auszeit Listing Fees: Premium placement fees for retreat locations, institutions, or health tourism operators. Annual listings cost 2,190 CHF; 6-month trip listings cost 590 CHF.
5. Administrator Services: Free registration for administrators (secretaries, practice owners, marketing staff) who manage supporter profiles on behalf of providers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

BeWell.help is a Swiss online booking platform that connects individuals seeking mental health support with verified professionals (psychologists, psychotherapists, coaches, counselors, alternative practitioners) via video call, phone, chat, email, or in-person sessions. The platform enables self-serve provider search with availability-based ranking, integrated appointment booking, calendar synchronization, and secure telemedicine tooling, and is supported by Swiss data-protection compliant infrastructure.

Product overview

BeWell.help is a Swiss online booking platform for mental health services operating as a unified platform connecting individuals seeking psychological support with verified professionals (Supporters). The core offering includes a marketplace for psychological counseling, psychotherapy, and mental coaching, with multiple communication modes (video call, phone, chat, email, in-person). Service providers can choose between BASIC (entry-level listing with external booking link) or PROFESSIONAL (full booking and communication tool with calendar sync) supporter profile tiers. Additional modules include an Administrator Dashboard for managing multiple accounts, a Blog/Vlog content platform, and Auszeit (Time-Out) wellness retreat listings. The platform emphasizes data privacy compliance (nDSG/DSGVO) and anonymity options for clients.

Differentiator

Problem solved

Functional benefit

Products and services

• BeWell.help Online Booking Platform
• Supporter Profile Subscription (BASIC and PROFESSIONAL)
• Administrator Dashboard
• Mental Coaching Sessions
• Psychological Counseling and Psychotherapy Sessions
• Online Therapy Sessions (Secure Online Session Tool)
• Auszeit Retreat and Time-Out Listings

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

16 partnerships are on record, tiered core and minor.

• SBAP (Schweizerischer Berufsverband für angewandte Psychologie)coreStrategic or Co-development PartnerProfessional association of applied psychology in Switzerland. Partner logo displayed on BeWell.help website, indicating endorsement or collaborative relationship.
• ASP (Association Suisse des Psychothérapeutes)coreStrategic or Co-development PartnerSwiss Association of Psychotherapists. Partner logo displayed indicating collaborative relationship.
• B SO (Berufsverband für Coaching, Supervision und Organisationsberatung)coreStrategic or Co-development PartnerProfessional association for coaching, supervision, and organizational consulting in Switzerland. Partner logo displayed.
• Netzwerk Psychische Gesundheit Schweiz (NPG)coreStrategic or Co-development PartnerNetwork for Mental Health Switzerland. BeWell.help is a member of this network, which includes multiple Swiss mental health organizations working together on mental health promotion.
• SGfB (Schweizerische Gesellschaft für Beratung)coreStrategic or Co-development PartnerSwiss Society for Counseling. Member of the Netzwerk Psychische Gesundheit Schweiz.
• SSPSYS (Schweizerische Gesellschaft für Gesundheitspsychologie)coreStrategic or Co-development PartnerSwiss Society for Health Psychology. Prof. Dr. Urte Scholz has provided endorsement of BeWell.help as a valuable platform for mental health access.
• Tel143 (Die Dargebotene Hand)coreStrategic or Co-development PartnerSwiss crisis hotline organization. Dr. Sabine Basler, CEO of Tel143, has provided endorsement of BeWell.help as a solution for finding mental health support.
• Pro Mente SanaminorStrategic or Co-development PartnerOrganization focused on strengthening mental health. Partner logo displayed on the website.
• ElternnotrufminorStrategic or Co-development PartnerSwiss parent emergency helpline. Member of Netzwerk Psychische Gesundheit Schweiz.
• Mad Pride SchweizcoreStrategic or Co-development PartnerBeWell.help is a founding member of Mad Pride Switzerland, actively working against the stigmatization of mentally burdened people as part of its mission.
• FAOS (Fachverband für Angewandte Psychologie)minorStrategic or Co-development PartnerProfessional association for applied psychology. Partner logo displayed.
• SCA (Swiss Coaching Association)minorStrategic or Co-development PartnerSwiss Coaching Association. Member of Netzwerk Psychische Gesundheit Schweiz.
• AES (Arbeitsgemeinschaft Ehev und Familienfragen, Sexualpädagogik)minorStrategic or Co-development PartnerSwiss association for marriage and family questions, sexual education. Member of Netzwerk Psychische Gesundheit Schweiz.
• Zeta MovementminorStrategic or Co-development PartnerMental health-related organization. Partner logo displayed.
• MeWellminorStrategic or Co-development PartnerMental wellness community organization. Partner logo displayed.
• Psychologiestudierende.chminorStrategic or Co-development PartnerSwiss psychology students organization. Partner logo displayed.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Talkspace: Online therapy marketplace offering video, audio, and text-based sessions with licensed therapists. Closely comparable to BeWell.help's multi-modal session delivery and two-sided provider/client model, including B2B partnerships.
• Calmerry: Subscription-based online therapy marketplace matching clients with licensed therapists for messaging and live sessions. Directly comparable to BeWell.help on model, pricing structure, and self-serve booking flow.
• Open Path Psychotherapy Collective: Non-profit therapist network offering reduced-fee sessions to clients in the US. Comparable to BeWell.help as a curated marketplace focused on improving access to mental health care rather than maximizing per-session fees.
• BetterHelp: Global online therapy marketplace connecting users to licensed therapists via subscription plans. Directly comparable to BeWell.help in offering a two-sided mental health booking experience, but operates at vastly larger scale and across geographies.
• 7 Cups: Online emotional support platform combining free peer-to-peer listener chat with paid therapy services. Comparable to BeWell.help for combining community-style support with professional therapy booking in a single marketplace.

Broad incumbents

• Modern Health: Global mental health platform combining self-service, coaching, therapy, and crisis support for employees. Adjacent to BeWell.help's marketplace model but with broader integrated care and significant venture backing.
• Spring Health: Global mental health benefits provider combining assessments, therapy, coaching, and psychiatry for employer clients. Overlaps with BeWell.help's therapy marketplace concept but at enterprise scale with deeper clinical capabilities.
• Lyra Health: Mental health benefits platform providing therapy, coaching, and EAP services through employer contracts. Comparable to BeWell.help in mental health delivery, but operates at much larger scale and primarily through B2B channels.

Regional players

• DoktorABC: European telemedicine and online pharmacy marketplace operating in the DACH region and UK. Comparable to BeWell.help as a European online healthcare booking platform, though focused on general medicine rather than mental health specifically.
• OneDoc: Swiss online appointment booking platform connecting patients with healthcare providers across specialties. Directly comparable as a Swiss-headquartered health booking marketplace, with broader medical scope than BeWell.help's mental health focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BeWell.help
• LinkedInlinkedin.com/company/bewell-help
• Instagraminstagram.com/bewell.help

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BeWell.help