Call2All
Call2All, operated by Bulgaria's LOGIT LTD, provides outsourced multilingual customer support and back office services to e-commerce businesses across Bulgaria, Romania, Hungary, and Greece, delivered via phone, chat, email, Viber, WhatsApp, and social media with local language and trust infrastructure.
- Company typePrivate
- Founded-
- HeadquartersRuse, Bulgaria
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Call2All does
Call2All, operated by the Bulgarian limited liability company LOGIT LTD (UIC 204925447) and headquartered in Ruse, Bulgaria, is a micro-scale outsourced customer support and back office services provider targeting e-commerce businesses across four European markets: Bulgaria, Romania, Hungary, and Greece. The company employs 8 people and delivers native-language customer communication through phone, online chat, email, Viber, WhatsApp, and social media channels, with local phone numbers and return addresses in each market to build end-customer trust. Its service portfolio comprises four core offerings: Phone Support Services, Online Communication Services, Customer Trust Services, and Back Office Services (including product translation and marketplace data entry), supplemented by an online appointment booking system that connects prospects directly to team leaders.
The underlying technology is standard call center and CRM infrastructure rather than proprietary software; no APIs, SDKs, or patented systems are disclosed. Call2All operates a managed-service model with no publicly disclosed pricing, custom contracts negotiated through a consultative sales motion, and no recorded external funding. GTM is inside-sales-led, with website booking, direct messaging channels (WhatsApp, Viber), and a multilingual website (Bulgarian, English, Romanian) as the primary acquisition surfaces. The company is GDPR-compliant and maintains a small partnership ecosystem (Logit, EasySales, Huboxx, Innoship) oriented around e-commerce tooling and shipping integration.
The business model is professional-services-based, with revenue generated per service engagement and no disclosed contract minimums or recurring pricing tiers. The company appears to be independently owned with no parent, no subsidiaries, and no institutional investors identified in the source material.
Call2All firmographics
Firmographics- Name
- Call2All
- Legal name
- LOGIT LTD
- Website
- https://call2all.eu
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Call2All, operated by Bulgaria's LOGIT LTD, provides outsourced multilingual customer support and back office services to e-commerce businesses across Bulgaria, Romania, Hungary, and Greece, delivered via phone, chat, email, Viber, WhatsApp, and social media with local language and trust infrastructure.
- Ownership category
- akta.pro rank
Call2All industry classification
Industry- Product category
- Customer Support Outsourcing
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where Call2All is headquartered
LocationHeadquarters
- HQ city
- Ruse
- HQ country
- Bulgaria
- HQ region
- Europe
Offices2 records
Markets served
Call2All business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Customer Support Outsourcing Services: Provides outsourced customer support services including phone support, online communication (chat, email, social media), and customer trust services (local language communication with local phone numbers and return addresses). Revenue appears to be generated through service contracts with e-commerce businesses.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Call2All product offering
Product offeringCore offering
Call2All provides outsourced customer communication and back office services to e-commerce businesses operating in Bulgaria, Romania, Hungary, and Greece. Its offering covers phone support, online chat/email/social media communication, customer trust services (local phone numbers and return addresses), and back office tasks such as product description translation, marketplace data entry, and product editing on marketplace platforms. Services are delivered remotely by native-language agents under the LOGIT LTD legal entity headquartered in Ruse, Bulgaria.
Product overview
Call2All is a customer communication and support services company operating across Bulgaria, Romania, Hungary, and Greece. The company offers a unified suite of four core customer service products: Phone Support Services (providing local language telephone support), Online Communication Services (chat, email, and social media management), Customer Trust Services (local phone numbers and return address capabilities), and Back Office Services (product translation and marketplace management). An integrated appointment booking system enables online scheduling with team leaders. The offering is delivered as a managed service rather than a software platform, with local language support as a key differentiator.
Differentiator
Problem solved
Functional benefit
Products and services
- Phone Support Services
- Online Communication Services
- Customer Trust Services
- Back Office Services
Companies that use Call2All
Customer profileSegments1 record
Ideal customer profiles1 record
Call2All technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Call2All partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights4 records
Call2All competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: World's largest outsourced customer experience management company, providing multilingual voice and digital support globally. Operates in the same broad category as Call2All but at a fundamentally different scale and geographic footprint.
- Concentrix: Global CX and BPO leader (combined with Majorel) offering multilingual customer support across dozens of countries. Overlaps with Call2All in customer-care outsourcing but operates at vastly greater scale and with broader geographic and vertical coverage.
- Foundever: Large global CX and BPO provider (formerly Sitel/Startek) serving enterprise clients across voice, chat, and digital channels. Comparable in service category but significantly larger and broader, representing the scale-tier above Call2All.
Direct peers
- SupportNinja: BPO offering customer support, sales, and back-office services targeting SaaS, e-commerce, and tech companies. Comparable outsourced customer-care model with multilingual delivery and a focus on digital-economy clients.
- Simply Contact: European-headquartered BPO providing multilingual customer support, sales, and back-office services. Comparable to Call2All in service mix (inbound/outbound voice, chat, email) and European client base, with overlap in mid-market e-commerce and digital clients.
- SupportYourApp: Outsourced customer support BPO with strong specialization in e-commerce and SaaS, offering multilingual 24/7 support. Highly comparable to Call2All in vertical focus and outsourced model, though significantly larger and broader in geographic reach.
- Go4customer: Outbound and inbound call center services for sales, lead generation, and customer support. Comparable in voice-led BPO offering and multilingual delivery, serving clients across multiple verticals including e-commerce.
- Helpware: Outsourced customer support, content moderation, and back-office provider with operations across Eastern Europe and the Americas. Comparable in service portfolio and offshore delivery model, serving similar digital-first and e-commerce clients.
Emerging players
- Flatworld Solutions: Outsourcing provider offering customer support, back-office, and data services with multilingual delivery. Comparable in the bundled CX + back-office service mix aimed at small and mid-sized e-commerce and digital clients.
- Activus Connect: Work-at-home outsourced customer support provider focused on e-commerce, retail, and financial services. Comparable in the outsourced customer-care model targeting digital-first clients, though with a different delivery model (remote-first).
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks6 records
Key highlights6 records
Customer concentration
Call2All social profiles
Digital presenceCall2All compliance and trust
Trust signalCompliance2 records
Call2All financial estimates
Financial estimateRevenue estimate
Valuation estimate
Call2All leadership team
Management profileNumber of profiles
Profiles2 records
Call2All funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Call2All M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Call2All
What does Call2All do?
Call2All provides outsourced customer communication and back office services to e-commerce businesses operating in Bulgaria, Romania, Hungary, and Greece. Its offering covers phone support, online chat/email/social media communication, customer trust services (local phone numbers and return addresses), and back office tasks such as product description translation, marketplace data entry, and product editing on marketplace platforms. Services are delivered remotely by native-language agents under the LOGIT LTD legal entity headquartered in Ruse, Bulgaria.
Is Call2All a public or private company?
Call2All is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Call2All founded?
Call2All was founded in -1. It employs 1 to 10 people.
Where is Call2All based?
Call2All is headquartered in Ruse, Bulgaria, in the Europe region.
How does Call2All make money?
One revenue line is on record: customer Support Outsourcing Services.
Who are Call2All's main competitors?
Broad incumbents on record are Teleperformance, Concentrix and Foundever. Direct peers are SupportNinja, Simply Contact, SupportYourApp, Go4customer and Helpware. Emerging players are Flatworld Solutions and Activus Connect.
Does Call2All have an API?
No public API is recorded for Call2All.
What industry is Call2All in?
Call2All's product category is Customer Support Outsourcing. Its primary akta.pro industry code is BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 56142 and its SIC code is 7363.