Case Manager Services Inc.

What Case Manager Services Inc. does

Case Manager Services Inc. is a privately held, founder-operated managed services firm that provides outsourced virtual case management to independent mediators in the U.S. alternative dispute resolution market. The company handles the full administrative lifecycle of a mediation practice on behalf of its clients — responding to attorney and law firm inquiries, converting inquiries into bookings, sending daily reports, tracking follow-ups, processing credit card and ACH payments, and monitoring timely submission of mediation briefs and signed agreements. Service is delivered entirely remotely, with a Los Angeles area-code phone number and direct email as the primary contact points.

The business is built around founder Nikki Safavi, who brings more than ten years of law office management experience and personally runs client relationships. The offering is positioned as a lower-overhead alternative to traditional dispute resolution firms that bill mediators for physical conference rooms and office space they underutilize. Product components include Premium Customer Service, a virtual office, daily booking updates, rapid response, inquiry tracking, receivables management (credit card and ACH), mediation document monitoring, and Speediations — back-to-back mediations convened for a single settlement day.

The revenue model is managed services (fee-based, quote-priced, not publicly disclosed), targeting independent mediators and mediation practices as the primary segment, with attorneys and law firms as the secondary downstream users who interact with the service when booking mediations. The company employs approximately 10 people, has no external institutional funding, no M&A activity, no patents or trademarks, and operates with a referral-driven, networking-based go-to-market motion anchored on the founder's professional reputation.

Name

Case Manager Services Inc.

Legal name

Case Manager Services Inc.

Website

https://casemanagerservicesinc.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Case Manager Services Inc. is a founder-operated virtual case management firm that provides outsourced administrative services — inquiry handling, booking, invoicing, and payment collection — to independent U.S. mediators and their attorney clients, eliminating the overhead of a traditional dispute resolution office.

Ownership category

akta.pro rank

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Mediator Virtual Office Services: Provides virtual administrative services to mediators including customer service, inquiry handling, booking management, invoicing, and payment collection. The company acts as an outsourced practice management solution for independent mediators.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Case Manager Services Inc. provides outsourced virtual office and practice management services for independent mediators. The company handles mediator inquiries, books mediations, sends daily reports, processes invoice payments via credit card and ACH, monitors mediation briefs and signed agreements, and coordinates back-to-back Speediations settlement days. The service is delivered remotely and is designed to let mediators focus on reading briefs and attending mediations while all administrative work is handled on their behalf.

Product overview

Case Manager Services Inc. offers a unified virtual case management service for mediators, providing a comprehensive suite of administrative and customer service modules. The service operates as a single integrated offering where mediators receive premium customer service, virtual office support, daily booking updates, rapid response communications, inquiry tracking, receivables management (including credit card and ACH processing), mediation document monitoring, and Speediations coordination. Rather than separate products or modules, these represent the integrated components of Nikki Safavi's case management service that handles the full lifecycle of mediation bookings from initial inquiry through payment collection.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Case Management Service (Virtual Office) Unified virtual office and practice management service for independent mediators in the alternative dispute resolution industry. The company handles inquiries from attorneys and law firms, turns them into booked mediations, provides daily reports, manages invoicing and payment collection, and monitors mediation briefs and signed agreements, allowing mediators to focus on reading briefs and attending mediations.
• Speediations Coordination of back-to-back mediations for a single settlement day, allowing mediators to efficiently resolve multiple matters in one focused session. Targeted at independent mediators seeking to maximize productivity on high-demand settlement days.

Quantifiable outcome

• Handles approximately 500 inquiries per year per mediator client
• +3 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Filevine: Legal case management platform with intake, document, and workflow automation for law firms. Broad incumbent alternative that legal professionals could adopt to replace outsourced case management services.
• MyCase: Legal practice management software for solo and small law firms covering intake, calendaring, invoicing, and payments. Overlaps with several of the administrative functions Case Manager Services performs manually.
• LawPay: Legal-specific online payment processing and trust accounting solution used by attorneys and mediators. Adjacent to Case Manager Services' receivables management capability and a potential insourcing substitute.
• Clio: Leading legal practice management SaaS platform offering intake, scheduling, billing, and document management for law firms. An indirect substitute where mediators may insource workflows currently handled by Case Manager Services.
• PracticePanther: Cloud-based legal practice management platform providing case management, billing, and document automation for law firms. Represents the technology alternative to Case Manager Services' human-delivered workflow.

Direct peers

• LEX Reception: Outsourced virtual receptionist and intake service specifically built for law firms and legal professionals. Directly comparable to Case Manager Services in its model of providing remote administrative and intake support to legal practitioners.
• Ruby (formerly Ruby Receptionist): Live virtual receptionist and customer service provider serving professional services firms including legal practices. Comparable outsourced front-office model targeting small professional offices.
• Smith.ai: Virtual receptionist and client intake service for professional services firms including attorneys, mediators, and consultants. Closely comparable in delivering phone, email, scheduling, and inquiry-handling as a managed service.
• Alert Communications: Specialized answering service and virtual intake support for law firms and attorneys. Comparable in handling inquiry capture, message routing, and intake workflows for legal professionals.
• Answering Legal: Legal-specific live answering and intake service for attorneys and law firms. Overlaps directly with Case Manager Services' virtual intake and inquiry-handling value proposition.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/case-manager-services-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Case Manager Services Inc.