Chagrin Valley Dispatch

What Chagrin Valley Dispatch does

Chagrin Valley Dispatch operates as a regional public safety answering point (PSAP) and communications center serving 36 municipalities across 186 square miles in the greater Cleveland area of Northeast Ohio. The organization delivers 24/7 emergency dispatch for police, fire, and EMS to a population of approximately 318,000 residents, with a minimum of 21 certified dispatchers on duty at all times and a total operational staff of 160+ including 114 core dispatchers, 26 shift supervisors, 11 IT personnel, and 9 administrative staff. Dispatchers maintain EMD, CPR, and NIMS certifications and provide pre-arrival medical instructions covering CPR, childbirth, and bleeding control.

The technology stack centers on Computer Aided Dispatch (CAD), an IP-based Fire Station Alert (FSA) system that replaced legacy 420 Mhz radio paging, Mobile Data Terminals (57 units) and portable radios (40 units) deployed to fire departments and rescue squads, and integration with the Law Enforcement Automated Data System (LEADS). Supporting capabilities include Automated License Plate Recognition, deployable Mobile Camera Trailers for the Cuyahoga County Sheriff, and the Chagrin Valley Safe consumer mobile app on iOS and Android. CVD was the first U.S. dispatch center to roll out Motorola's nationwide school safety program, with Chagrin Falls School District as the inaugural adopter.

The business model is a member-funded municipal cooperative with no private equity or venture backing. Revenue is sourced from per-municipality member dues shared across 36 communities and from federal grant funding, most notably a $784,050 DHS/FEMA Assistance to Firefighters Grant used for the IP FSA upgrade with a 10% member-community match. The organization recently consolidated dispatch services into a regional center at University Hospitals Bedford Medical Center, with an additional approximately 75,000 square foot unified facility in Valley View scheduled for ground-breaking in May 2026, indicating capacity expansion alongside ongoing consolidation talks with additional member municipalities.

Name

Chagrin Valley Dispatch

Legal name

Chagrin Valley Dispatch

Website

https://chagrinvalleydispatch.com

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Chagrin Valley Dispatch is a regional 24/7 emergency communications center providing 911 police, fire, and EMS dispatch to 36 municipalities and 318,000 residents across 186 square miles in the greater Cleveland area, funded by member dues and federal grants.

Ownership category

akta.pro rank

Product category

Emergency Dispatch and Public Safety Communications

NAICS

Fire Protection (92216)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industries

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency dispatch services
• 911 call handling
• Public safety communications
• Fire station alerting
• Police fire EMS coordination

Headquarters

HQ city

Valley View

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Member Dues: 36 municipalities contribute shared funding for dispatch services. The 10% match requirement for federal grants is assumed by member communities. Regional dispatch center at University Hospitals Bedford Medical Center serves as the operational hub.
2. Federal Grant Funding: Department of Homeland Security and FEMA grants through Assistance to Firefighters Grant Program (AFG). $784,050 awarded for fire station alert system upgrade, requiring 10% member community match.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Chagrin Valley Dispatch operates a 24/7 regional emergency communication center providing 911 call handling, police, fire, and EMS dispatch coordination, and pre-arrival Emergency Medical Dispatch (EMD) instructions for 36 municipalities and approximately 318,000 residents across 186 square miles in the greater Cleveland area. The center is staffed with a minimum of 21 certified dispatchers on duty at all times, supported by Computer-Aided Dispatch (CAD), IP-based Fire Station Alerting, Mobile Data Terminals, and Law Enforcement Automated Data System integrations. Its offerings also include the consumer-facing Chagrin Valley Safe mobile application, License Plate Reader systems, Mobile Camera Trailers, and Motorola school safety program integration.

Product overview

Chagrin Valley Dispatch operates as a regional 24/7 emergency communication center serving 36 municipalities in the greater Cleveland area. The core offering is emergency dispatch for police, fire, and EMS services to 318,000 residents. Supporting products include the Chagrin Valley Safe mobile app (a consumer-facing safety application), an IP-based Fire Station Alert System for fire department connectivity, License Plate Reader systems, Mobile Camera Trailers, and Computer Aided Dispatch equipment including Mobile Data Terminals. The center also provides technical support services to member agencies and participates in county-wide technology projects.

Differentiator

Problem solved

Functional benefit

Brands

• Chagrin Valley Safe: Official safety app of Chagrin Valley Dispatch - integrates with dispatch safety and security systems, provides safety alerts and community safety resources.

Products and services

• 24/7 Regional Emergency Dispatch Services Round-the-clock regional emergency communication center dispatching police, fire, and EMS services for 36 municipalities in the greater Cleveland area, staffed 24/7 with certified Emergency Medical Dispatch (EMD), CPR, and NIMS dispatchers and supported by Computer-Aided Dispatch (CAD) systems.
• Chagrin Valley Safe Mobile Application Official consumer-facing safety app of Chagrin Valley Dispatch that integrates with the dispatch center's safety and security systems, delivering important safety alerts and instant access to community safety resources for residents of member municipalities.
• IP Fire Station Alert (FSA) System Advanced IP-based notification system inter-connecting fire stations across the region over a secure network, allowing dispatchers to activate multiple departments immediately and relay emergency information, replacing older 420 MHz radio tone paging infrastructure.
• Motorola School Safety Program Deployment Dispatch-integrated school safety program delivered in partnership with Motorola Solutions, providing enhanced emergency response coordination between schools and the regional dispatch center (first-of-its-kind deployment with Chagrin Falls School District).
• License Plate Reader (LPR) Systems Automated License Plate Recognition (LPR) systems provided as a service and supported by the IT department for member agencies and Cuyahoga County law enforcement projects under the FLPR System Policy.
• Mobile Camera Trailer Surveillance Services Deployable mobile surveillance camera units maintained and supported for law enforcement agencies, including the Cuyahoga County Sheriff's Department, as part of county technology projects.
• Member Agency Technical Support Services Technical support services provided by Chagrin Valley Dispatch's Information Technology Department to member agencies and government projects, including dispatch system support and Cuyahoga County Data Warehouse Project collaboration, delivered through an online support portal, phone, and email.

Named customers11 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Six partnerships are on record, tiered core and secondary.

• Orange Village Fire DepartmentcoreImplementation/ SI/ Consulting PartnerAdministered the FEMA grant award on behalf of Chagrin Valley Dispatch Center. The grant will require a 10% share for all purchases, assumed by all member communities.
• University Hospitals Bedford Medical CentercoreStrategic or Co-development PartnerHouses the regional dispatch center location. Recently formed Chagrin Valley Dispatch Center currently serves communities through this facility.
• Heights-Hillcrest Communication CentersecondaryStrategic or Co-development PartnerIT technical support provided by Chagrin Valley Dispatch's Information Technology Department, along with support for government agencies including Cuyahoga County projects.
• Cuyahoga CountysecondaryStrategic or Co-development PartnerChagrin Valley Dispatch provides technical support for county projects including Data Warehouse Project, Mobile Camera Trailers, and License Plate Reader Systems. Cuyahoga County Sheriff's Department is a member agency.
• Motorola SolutionscoreTechnology or IntegrationMotorola will release Chagrin Valley Dispatch's school safety program nationwide. CVD is the first dispatch center to offer this service. Program integrates with dispatch operations for enhanced school safety response.
• Chagrin Falls School DistrictsecondaryImplementation/ SI/ Consulting PartnerFirst school to take advantage of the Motorola school safety program developed by Chagrin Valley Dispatch.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• Carbyne: Cloud-native 911 and emergency-communications platform providing video, chat, and location data into PSAP workflows. Comparable as a software-first competitor to traditional dispatch-center operations and a potential disruptor to regional PSAP models like CVD.
• Mark43: Cloud-native public-safety software platform used by police, fire, and EMS agencies. Comparable as a modern software vendor selling into the same municipal public-safety buyer that CVD serves through its member agencies.
• RapidSOS: Tech-enabled platform that delivers enhanced data (location, sensor, health) directly into 911 dispatch workflows. Comparable as a modern software layer trying to improve the same emergency-response workflow CVD operates for member municipalities.
• Prepared (Prepared 911): AI-assisted 911 software platform that provides transcription, translation, and analytics for PSAPs. Comparable as an emerging software layer targeting the same emergency-dispatch workflow CVD runs, with potential to enhance or compete with CVD's dispatcher operations.

Broad incumbents

• Motorola Solutions: Dominant vendor of public-safety communications, CAD, and command-center software. Comparable because CVD already partners with Motorola (school safety program) and operates Motorola-compatible radio and dispatch infrastructure.
• Intrado (West Safety Services): Long-standing provider of 911 infrastructure, call-routing, and PSAP technology to municipalities across the U.S. Comparable because Intrado and CVD serve overlapping customers (municipalities/PSAPs) with overlapping 911 call-handling and location services.
• Hexagon Safety, Infrastructure & Geospatial: Provider of computer-aided dispatch (CAD) and public-safety software used by PSAPs nationwide. Comparable to CVD as an incumbent vendor whose products compete with or complement CVD's CAD and dispatch technology stack.
• CentralSquare Technologies: Provider of public-sector software including CAD, records, and dispatch solutions for public safety agencies. Comparable as an incumbent vendor whose CAD and dispatch products overlap with CVD's technology stack.

Direct peers

• North Central Texas Council of Governments 9-1-1 Program: Regional 9-1-1 program supporting multiple municipalities across North Texas. Comparable as a regional PSAP / cooperative-style dispatch organization serving many member agencies — directly analogous to CVD's regional consolidation model.
• Greater Harris County 9-1-1 Emergency Network: Regional PSAP / 911 network serving municipalities across the Houston region — the closest functional analog to CVD's regional-consolidation model serving 36 Cleveland-area municipalities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CVDispatch
• Facebookfacebook.com/ChagrinValleyDispatch
• LinkedInlinkedin.com/company/chagrin-valley-dispatch

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chagrin Valley Dispatch