Name

Click and Connect

Legal name

Click Consultants

Website

https://clickandconnect.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud backup
• Business VoIP
• IT consulting

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Managed IT Services: Fully managed IT services for businesses providing peace of mind, faster response times, and reliable systems. Revenue generated through monthly service packages tailored to business size and needs. Covers licensing maintenance, patch management, device lifecycle, and monitoring.
2. Cybersecurity Services: Full-spectrum cyber security including systems/infrastructure protection, threat response, cloud backup, and data protection. Revenue from security subscriptions and implementation services.
3. Business Phone Systems (VoIP): Cloud-based VoIP and unified communications solutions using 3CX technology. Revenue from system setup, migration support, training, and ongoing service plans with flexible scalable options.
4. Marketing Services: Digital marketing services including strategy, content creation, SEO, social media, campaigns, and analytics. Revenue from project-based and retainer engagements.
5. Risk, Compliance, and Governance Consulting: Compliance consulting for ISO 27001, NIST CSF, Essential Eight frameworks including policy development, gap assessments, training, and audit support. Revenue from consulting engagements and ongoing advisory retainers.
6. Hardware Sales (Metabox): Resale of Metabox high-performance custom laptops. Revenue generated through hardware markup, configuration, and setup services.
7. IT Consulting and Implementation: Strategic ICT consulting, project delivery, infrastructure upgrades, and vendor management. Revenue from consulting engagements and implementation project fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Click and Connect is a Sydney-based Australian managed IT services provider delivering end-to-end technology support to small, mid-sized, and growth-stage businesses. Core offerings include fully managed IT support, layered cybersecurity (systems/infrastructure, cloud backup, risk/compliance/governance), 3CX-powered VoIP business phone systems, digital marketing services, IT setup packages for startups, and resale of Metabox high-performance laptops.

Product overview

Click and Connect is an Australian managed IT services provider offering a portfolio of integrated services rather than a single unified product. The core offering is Core IT and Managed Services, which provides proactive IT support and helpdesk services for growing businesses. This is complemented by three interconnected Cyber Security Solutions modules: Systems Infrastructure and Threat Response (network/endpoint security), Cloud Backup and Data Protection (powered by Acronis), and Risk Compliance and Governance (ISO 27001/NIST/ Essential Eight advisory). The company also offers Business Phone Systems (3CX-powered VoIP), Marketing Services, IT for Startups and New Businesses (starter tech stack), and Metabox Laptop hardware through reseller partnerships. Services scale from small teams (1-10 staff) through to growth-stage companies (25-100 staff), with add-on modules available for cloud storage, cyber security, IT policies, and device procurement.

Differentiator

Problem solved

Functional benefit

Products and services

• Core IT and Managed Services Full-service managed IT support providing proactive monitoring, maintenance, licensing and asset management, patch management, device lifecycle and provisioning, and helpdesk support for small to mid-sized businesses.
• Cyber Security Solutions Full-spectrum cyber security offering three integrated service areas: Systems Infrastructure and Threat Response (powered by Trend Vision One), Cloud Backup and Data Protection (powered by Acronis), and Risk Compliance and Governance (ISO 27001/NIST CSF/Essential Eight advisory).
• Business Phone Systems (VoIP/3CX) Cloud-based VoIP and unified communications solution powered by 3CX, delivering crystal-clear calls, mobile integration, smart routing, Microsoft 365/CRM integration, number porting, and analytics for on-site and remote teams.
• Marketing Services Full-suite digital marketing services including strategy and planning, marketing automation, content creation, SEO, social media management, campaign management, and analytics with a modular approach matching business growth stages.
• IT for Startups and New Businesses Starter IT service providing essential tech stack setup for new businesses including branded email/domain setup, Microsoft 365 onboarding, collaboration tools, automated business signatures, with add-ons for cloud storage, cyber security, IT policies, and device procurement.
• Metabox Laptops High-performance, fully customisable Australian-made laptops offered through official reseller partnership with expert setup, configuration, network integration, and ongoing support alongside hardware procurement.
• ICT Consulting Strategic IT guidance covering IT strategy and planning, project delivery, cybersecurity maturity, infrastructure upgrades, vendor management, ISO/IEC 27001 certification readiness, and operations consulting for businesses without full-time IT departments.

Quantifiable outcome

• $82K–$256K/hour potential cost of downtime for businesses
• +2 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• AcroniscoreTechnology or IntegrationAcronis is the primary backup platform partner powering Click and Connect's cloud backup and data protection services. Features include ransomware detection, cloud failover, and unified management dashboards implementing the 3-2-1 backup rule.
• 3CXcoreTechnology or Integration3CX is the unified communications platform partner powering Click and Connect's business phone systems. Provides VoIP, cloud PBX, smart call routing, mobile/desktop integration, and Microsoft 365/CRM integration with end-to-end encryption.
• Trend Vision OnecoreTechnology or IntegrationTrend Vision One is the primary security platform partner providing unified detection, response, and visibility. Enables enterprise-grade endpoint protection, EDR, automated patch management, and SIEM/incident response capabilities.
• SymphonicflagshipStrategic or Co-development PartnerSymphonic is a strategic partnership with one of Australia's most trusted cyber governance firms. Provides enterprise-grade governance insight and structured delivery models for compliance services including ISO 27001, NIST CSF, and Essential Eight frameworks.
• MetaboxcoreChannel Partner/ Reseller/ DistributorMetabox is Australia's leading high-performance laptop manufacturer. Click and Connect is an Official Reseller providing access to fully customizable laptops with expert local setup, smoother configuration, and flexible value options.
• Microsoft 365coreTechnology or IntegrationMicrosoft 365 is a core platform partner integrated across multiple services including startup IT setup, business phone systems (CRM integration), and collaboration tools. Provides Outlook, OneDrive, SharePoint, Teams, and enterprise productivity capabilities.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Brennan IT: One of Australia's largest independent managed IT services providers serving SMB and mid-market clients with managed IT, cybersecurity, and cloud services. Directly comparable to Click and Connect on customer segment, geography, and integrated service model.
• CyberCX: Australia's largest dedicated cybersecurity services firm, offering managed security, compliance, and advisory services. Comparable to Click and Connect's cyber and compliance practices, particularly the ISO 27001/Essential Eight advisory work done with Symphonic.
• ASI Solutions: Australian IT services provider offering managed IT, cloud, cybersecurity, and unified communications. Directly comparable on managed services, VoIP/PBX, and SMB target segment.
• Interactive (Interactive Pty Ltd): Australian managed IT and cloud services provider offering managed services, cybersecurity, and modern workplace solutions to mid-market and enterprise customers. Closely comparable service portfolio and SMB/mid-market focus.
• IPsense: Australian IT managed services and consulting firm focused on SMB clients across Sydney and broader NSW. Closely comparable on customer segment and managed IT/cyber service mix.
• Cloud365: Australian managed cloud and IT services provider specializing in Microsoft 365, Azure, and modern workplace solutions. Comparable on M365 integration, SMB/mid-market positioning, and managed-services model.
• ASE Technology (Australian Solutions Experts): Australian managed IT services and cybersecurity provider focused on SMB and mid-market businesses. Comparable on customer segment, managed services model, and cybersecurity delivery.

Broad incumbents

• Optus Business: Major Australian carrier offering managed connectivity, cloud, and security services to business customers. Overlaps with Click and Connect on VoIP/connectivity and managed IT, but as a much larger portfolio player.
• Telstra Enterprise (Telstra Business Technology Solutions): Australia's largest telecom and a broad incumbent offering managed IT, cybersecurity, and unified communications to businesses of all sizes. Competes with Click and Connect on VoIP/connectivity and managed services but operates at vastly greater scale and across the full enterprise spectrum.

Regional players

• Macquarie Technology Group (Macquarie Cloud Services / Macquarie Telecom): Australian-owned telecom and cloud/hosting provider offering managed cloud, cyber, and communications to mid-market and government. Comparable on cloud/backup, cyber, and VoIP offerings within the same Australian market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/click-and-connect

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Click and Connect