Coffee Quest Ltd
Coffee Quest Ltd is a UK-based, family-led commercial coffee equipment distributor and servicer founded in 2012, supplying premium bean-to-cup and espresso machines, own-profiled coffee blends, and maintenance services to cafés, offices, pubs, and hospitality businesses across East Anglia and the UK.
- Company typePrivate
- Founded2012
- HeadquartersLenwade, Norwich, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Coffee Quest Ltd does
Coffee Quest Ltd is a UK-based, family-led commercial coffee solutions provider headquartered in Lenwade, Norfolk, founded in 2012 by Peter Fears. The company distributes and services commercial coffee equipment for UK businesses, operating as an authorised stockist and service partner for multiple premium brands including Jura (bean-to-cup, W/X/GIGA series), Rancilio and Crem (traditional espresso), EGRO (bean-to-cup), plus Biepi grinders, Marco water boilers, and Brita water filtration. It complements this third-party hardware with proprietary slow-roasted coffee blends (Volterra, Millesimo, Amazonas, Cremona) packaged in nitrogen-flushed bags using Italian Brambati roasters.
The business operates four revenue streams: one-time equipment sales, recurring coffee/ingredient subscriptions (minimum 6kg monthly), in-house servicing and emergency repairs (24-hour response target), and equipment leasing (e.g., £175/month for 36 months on Jura GIGA X3c). Go-to-market combines direct sales via a Lenwade showroom, field sales with site surveys, phone-based inside sales, and a Shopify-powered e-commerce site. Primary customer segments are cafés, offices, and pubs/restaurants, with secondary segments in golf clubs, mobile catering, and showrooms. Customers include BBC Eastenders, Barnham Broom Hotel, Robinsons Audi Norwich, and YMCA.
The company employs five coffee specialists (including founder Peter Fears, an in-house engineer, admin team, and delivery drivers) and operates as a bootstrapped, founder-owned private limited company with no external funding. In 2024, it soft-launched Off Grid Coffee, a sister company developing self-service kiosks with contactless payment (Nayax), remote management, and 32+ programmable drinks, with commercial orders anticipated in 2026.
Coffee Quest Ltd firmographics
Firmographics- Name
- Coffee Quest Ltd
- Legal name
- Coffee Quest Ltd
- Website
- https://coffeequest.co.uk
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Coffee Quest Ltd is a UK-based, family-led commercial coffee equipment distributor and servicer founded in 2012, supplying premium bean-to-cup and espresso machines, own-profiled coffee blends, and maintenance services to cafés, offices, pubs, and hospitality businesses across East Anglia and the UK.
- Ownership category
- akta.pro rank
Coffee Quest Ltd industry classification
Industry- Product category
- Commercial Coffee Equipment Distribution
- NAICS
- Coffee and Tea Manufacturing (311920)
- SIC
- Beverages (2080)
- akta.pro primary industry
- Coffee, Espresso & Tea Appliances Retail (CRACADAC)
Keywords
Where Coffee Quest Ltd is headquartered
LocationHeadquarters
- HQ city
- Lenwade, Norwich
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Coffee Quest Ltd business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Coffee Machine Sales: Sale of commercial coffee equipment including bean-to-cup machines, traditional espresso machines, grinders, and accessories. Products available to purchase outright or via lease agreement.
- Coffee and Ingredients: Sale of wholesale coffee beans, tea, hot chocolate, and related ingredients. Coffee subscription service available with monthly deliveries (minimum 6kg).
- Servicing and Repairs: In-house technical support including scheduled servicing and emergency repairs for commercial coffee machines. 24-hour response target for breakdowns.
- Equipment Leasing: Flexible payment options allowing customers to lease equipment over time (e.g., Jura GIGA X3c at £175/month + VAT for 36 months).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Jura GIGA X3c Professional Coffee Machine & 2.5L Cool Control Package |
| One time/ perpetual license | Pay-as-you-go | Crem EX3 2 Group Espresso Machine Package |
| Unit Pricing | Pay-as-you-go | Coffee Quest Tasting Collection - Four Signature Blends |
| Unit Pricing | Pay-as-you-go | Bean to Cup Essential Maintenance Bundle |
| Unit Pricing | Pay-as-you-go | Jura Cool Control Milk Chiller |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Coffee Quest Ltd product offering
Product offeringCore offering
Coffee Quest Ltd distributes commercial coffee equipment—including traditional espresso machines (Rancilio, Crem), bean-to-cup machines (Jura, EGRO), grinders, water boilers, and accessories—to UK businesses such as cafés, offices, pubs, restaurants, and golf clubs. The company supplies its own profiled wholesale coffee blends (Volterra, Millesimo, Amazonas, Cremona) and provides complementary services including scheduled machine servicing, emergency repairs with 24-hour response, and barista training. Equipment can be purchased outright or leased via FCA-authorised third-party financing.
Product overview
Coffee Quest Ltd operates as a commercial coffee solutions provider offering a comprehensive portfolio of equipment, consumables, and services. The core offering consists of Traditional Espresso Machines (Rancilio Classe 5, 7, 20; Crem EX3) and Bean-to-Cup Machines (Jura W/X/GIGA series; EGRO QUBE/Touch/Next/ONE), complemented by grinders, water boilers, and accessories. The company packages these into bundled solutions like the Crem EX3 Package (machine, grinder, boiler, mixer, barista kit) and Jura GIGA X3c Package (machine, milk chiller, water filter, starter pack), alongside maintenance bundles. Consumables include proprietary slow-roasted coffee blends (Volterra, Millesimo, Amazonas, Cremona), teas, hot chocolate, and cleaning products. Services encompass equipment servicing/repairs, barista training, and a forthcoming self-service kiosk division (Off Grid Coffee). Water filtration systems using Brita technology are offered as both standalone products and installation services. The company operates on a buildable, mix-and-match model allowing customers to purchase, lease, or rent equipment.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Response to machine breakdowns within 24 hours
- +2 more outcomes
Companies that use Coffee Quest Ltd
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles5 records
Coffee Quest Ltd technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature1 record
Coffee Quest Ltd partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, major and minor.
- RanciliocoreAuthorised UK stockist and service partner for Rancilio traditional espresso machines including Classe 5, Classe 7, and Classe 20 models. Provides installation, training, and warranty support.
- JuracoreApproved Jura UK stockists and authorised service providers for Norfolk. Supply full range of Jura bean-to-cup coffee machines including W, X, and GIGA series. Offer installation, servicing, repairs, and training.
- EGROcoreAuthorised supplier of Egro bean-to-cup coffee machines (sister company of Rancilio). Range includes QUBE, TOUCH, NEXT, and ONE TOUCH models for various daily output requirements.
- BritacorePreferred water filter supplier for 12-monthly filter replacements and new equipment installs. Brita filters reduce limescale build-up and remove impurities to extend machine lifespan.
- CremmajorAuthorised supplier of Crem EX3 espresso machines. Multi award-winning 2-group coffee machine with PID temperature-controlled group heads and Cool Touch steam wands.
- BiepimajorSupplier of Biepi commercial coffee grinders included in package deals, such as the Biepi RD64 PRO On Demand Digital Grinder.
- MarcomajorSupplier of Marco water boilers included in equipment packages, such as the Marco Countertop 10 Litre Ecoboiler.
- Norfolk Chamber of CommerceminorProud members supporting local businesses and championing the shop local ethos.
- FCA (Financial Conduct Authority)minorAuthorised by FCA to introduce customers to trusted third-party broker for lease financing, ensuring transparency and fairness in financial matters.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
Coffee Quest Ltd competitors and assessment
Company assessmentDirect peers
- Bewley's: UK and Ireland tea and coffee specialist operating across wholesale roasted coffee, out-of-home equipment supply, and on-site coffee service — directly comparable B2B coffee solutions customer base.
- Wogan Coffee: UK coffee importer and wholesale distributor serving cafés, restaurants, and hospitality with beans, equipment, and barista training — closely comparable commercial coffee supply profile.
- Pumphreys Coffee: Historic Newcastle-based UK coffee merchant supplying wholesale roasted coffee, tea, and barista equipment to hospitality and foodservice — comparable B2B coffee-and-equipment distribution model.
- Caffe Society: UK-based commercial coffee equipment retailer and small-batch roaster serving offices, cafés, and hospitality with a comparable mix of multi-brand machine distribution and proprietary coffee offering.
Regional players
- Caravan Coffee Roasters: London-focused specialty coffee roaster and equipment supplier serving hospitality and offices in the South East — comparable vertical mix but with different regional focus than Coffee Quest's East Anglia base.
Broad incumbents
- Franke Coffee Systems: Global manufacturer of commercial coffee systems and super-automatic machines serving offices, hospitality, and retail — competing manufacturer whose equipment competes for the same end-customer budgets.
- Marco Beverage Systems: Established UK and Ireland manufacturer of commercial water boilers and coffee equipment accessories — overlapping commercial coffee equipment ecosystem with broader manufacturing scale.
- Nestlé Professional: Global out-of-home beverage solutions provider covering commercial coffee (Nescafé/Starbucks licensing), vending, and broader foodservice — competing for the same institutional coffee programmes.
- EGRO Coffee Systems: Swiss-Italian super-automatic coffee machine manufacturer (sister company to Rancilio) producing bean-to-cup machines that Coffee Quest distributes — comparable equipment ecosystem category.
Others
- Bunzl UK: Large UK foodservice and retail distribution group supplying non-food consumables and equipment to hospitality and catering — adjacent channel competitor in commercial foodservice supply including coffee consumables.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Coffee Quest Ltd social profiles
Digital presenceCoffee Quest Ltd financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coffee Quest Ltd leadership team
Management profileNumber of profiles
Profiles1 record
Coffee Quest Ltd subsidiaries and ownership
Company hierarchySubsidiaries1 record
Coffee Quest Ltd funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coffee Quest Ltd M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coffee Quest Ltd
What does Coffee Quest Ltd do?
Coffee Quest Ltd distributes commercial coffee equipment—including traditional espresso machines (Rancilio, Crem), bean-to-cup machines (Jura, EGRO), grinders, water boilers, and accessories—to UK businesses such as cafés, offices, pubs, restaurants, and golf clubs. The company supplies its own profiled wholesale coffee blends (Volterra, Millesimo, Amazonas, Cremona) and provides complementary services including scheduled machine servicing, emergency repairs with 24-hour response, and barista training. Equipment can be purchased outright or leased via FCA-authorised third-party financing.
Is Coffee Quest Ltd a public or private company?
Coffee Quest Ltd is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Coffee Quest Ltd founded?
Coffee Quest Ltd was founded in 2012. It employs 1 to 10 people.
Where is Coffee Quest Ltd based?
Coffee Quest Ltd is headquartered in Lenwade, Norwich, United Kingdom, in the Europe region.
How does Coffee Quest Ltd make money?
Four revenue lines are on record. Coffee Machine Sales are the primary driver. The others are coffee and Ingredients, servicing and Repairs and equipment Leasing.
Who are Coffee Quest Ltd's main competitors?
Direct peers on record are Bewley's, Wogan Coffee, Pumphreys Coffee and Caffe Society. Caravan Coffee Roasters is listed as a regional player. Broad incumbents are Franke Coffee Systems, Marco Beverage Systems, Nestlé Professional and EGRO Coffee Systems. Bunzl UK is listed as an others.
Does Coffee Quest Ltd have an API?
No public API is recorded for Coffee Quest Ltd.
What industry is Coffee Quest Ltd in?
Coffee Quest Ltd's product category is Commercial Coffee Equipment Distribution. Its primary akta.pro industry code is CRACADAC, Coffee, Espresso & Tea Appliances Retail. Its NAICS code is 311920 and its SIC code is 2080.