Connect International, LLC

What Connect International, LLC does

Connect International, LLC is a privately held nearshore business process outsourcing (BPO) company founded in 2007 and co-led by Juan Carlos Montealegre (President) and Ken Rubin, CPA (Managing Partner). The company delivers agent-based staffing services for US-based enterprise and mid-market clients from operations centers in Managua, Nicaragua and Panama City, Panama, supported by a US headquarters address in Highland Park, Illinois. Its customer base spans financial services and debt collection (primary), healthcare, consumer lending, transportation leasing, and consumer sales.

The service portfolio covers Customer Service & Support, Billing & Collections, Quality Assurance, Human Resources, Lead Generation, and IT Help Desk, all delivered through a bilingual English/Spanish workforce. Underlying technology is primarily operational rather than software-based: fiber optic voice and data infrastructure connecting agents to client phone switches or dialers, call monitoring and quality evaluation systems, and a proprietary agent training methodology (classroom, role-play, case study, FDCPA/TCPA-specific instruction) developed over 10+ years. Documented compliance scope includes FDCPA, TCPA, HIPAA, and US privacy code controls, and the firm holds memberships in five US receivables management industry associations.

The business model is a recurring per-seat subscription: clients are charged a flat monthly rate per agent that includes agent costs and telecom connection from the nearshore site to the client's switch or dialer. Go-to-market is direct enterprise and inside sales, with no channel partners; sales cycles begin with project initiation calls, followed by solution development and implementation typically within 15-30 days. The company markets 40-60% cost savings versus US-based and traditional offshore alternatives, same-time-zone coverage, and the lowest agent turnover rate in the BPO industry as its core value proposition.

Name

Connect International, LLC

Legal name

Connect International, LLC

Website

https://connect-bpo.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Connect International is a nearshore BPO firm providing bilingual English/Spanish agent staffing from Nicaragua and Panama to US-based enterprises in financial services, debt collection, healthcare, and related verticals, billed on a flat per-agent monthly subscription.

Ownership category

akta.pro rank

Product category

Nearshore BPO Staffing Services

NAICS

Telephone Call Centers (56142), Temporary Help Services (56132)

SIC

Services-Help Supply Services (7363)

akta.pro industry

PRIMARYBPAAAAAA

General Customer Service & Contact Center Operations

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPAAABAA

General Customer Service (Order/Account/Inquiries)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

SECONDARYBPAAAAAF

Billing, Payments & Account Administration Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPAAAAAI

Technical Support & Helpdesk Contact Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

Keywords

• Nearshore BPO services
• Customer contact outsourcing
• Accounts receivable management
• Call center staffing
• Back office support

Headquarters

HQ city

Highland Park

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Agent-Based BPO Services: Monthly flat rate per agent includes agent costs and connection costs from Connect's office to client's phone switch or dialer. Primary revenue stream from nearshore staffing for customer service, billing, collections, quality assurance, HR, and lead generation services.
2. IT Help Desk Services: Technical support and help desk services provided at fraction of US-based support center costs.
3. Professional Services: HR services including resume searches, phone screening, reference checks and appointment setting for local hires.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Connect International provides nearshore BPO staffing solutions delivered by bilingual (English/Spanish) agents from operations centers in Managua, Nicaragua and Panama City, Panama. The company supplies dedicated agent teams to U.S. enterprise and mid-market clients across six service lines: Customer Service & Support, Billing & Collections, Quality Assurance, Human Resources, Lead Generation, and IT Help Desk. Programs are typically launched within 15–30 days and billed at a flat monthly rate per agent.

Product overview

Connect International is a BPO (Business Process Outsourcing) company offering nearshore staffing solutions through a single unified service platform. The company provides a portfolio of staffing services including Customer Service & Support, Billing & Collections, Quality Assurance, Human Resources, Lead Generation, and IT Help Desk. These services are delivered via qualified bilingual agents located in Managua, Nicaragua and Panama City, Panama, serving primarily U.S.-based businesses in the accounts receivable management, healthcare, consumer lending, and transportation leasing industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Service & Support

Quantifiable outcome

• 40-60% cost savings compared to traditional offshore markets
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered minor.

• Great Lakes Credit Collections AssociationminorOthersIndustry membership affiliation. Connect International is affiliated with GLCCA, a regional credit collections association serving the Great Lakes area.
• Southwest Collectors AssociationminorOthersIndustry membership affiliation with Southwest Collectors Association, serving debt collection professionals in the southwestern United States.
• ACA InternationalminorOthersIndustry membership with ACA International, a major association for collection professionals, demonstrating compliance commitment and industry standing.
• RMAi (RMA International)minorOthersIndustry membership with RMA International, a receivables management trade association.
• Florida Collectors AssociationminorOthersIndustry membership affiliation with Florida Collectors Association, serving collection professionals in Florida.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Concentrix: Concentrix is a Fortune 500 global CX solutions and BPO provider serving many of the same verticals as Connect, including financial services, healthcare, and consumer lending. It offers both near- and offshore delivery and competes for large US enterprise outsourcing deals at a much broader scale than Connect.
• Telus International: TELUS International is a large publicly listed digital CX and BPO provider with extensive nearshore capacity in Central America (Guatemala, El Salvador) and globally. It serves the same US enterprise verticals and competes for the same collection, healthcare, and CX outsourcing programs as Connect at much larger scale.
• Teleperformance: Teleperformance is the world's largest omnichannel contact center and BPO outsourcer, with broad language coverage across 90+ countries including extensive nearshore operations in Mexico and Central America. It competes with Connect for US enterprise contracts across financial services and customer service but at much larger scale and broader scope.
• Foundever (formerly Sitel): Foundever, formed from Sitel/Sykes, is one of the largest global CX and BPO providers with delivery hubs in the Americas (including Central America). It directly competes with Connect for US enterprise customer service and collections-adjacent voice contracts at a much larger scale.
• TTEC (TeleTech): TTEC is a large global BPO and customer experience technology company serving financial services, healthcare, and consumer industries. It offers near- and offshore delivery and competes for the same kind of US enterprise voice and CX outsourcing contracts that Connect targets.

Direct peers

• StarTek: StarTek is a publicly traded, mid-sized customer experience and BPO provider with significant nearshore delivery in Colombia and Central America. It serves many of the same US enterprise verticals as Connect (financial services, healthcare, communications) and is sized comparably as a direct peer.
• VXI Global Solutions: VXI is a privately held nearshore and offshore BPO provider with delivery centers in the Philippines, Central America, and the US. It targets US-based enterprise and mid-market clients with bilingual voice and CX services very similar to Connect's offering.
• Alorica: Alorica is a large privately held nearshore and offshore customer experience BPO with significant Latin American capacity. It serves many of the same US enterprise verticals (financial services, healthcare, collections-adjacent CX) with bilingual agent pools comparable to Connect's nearshore model.
• ResultsCX: ResultsCX is a privately held customer experience and BPO outsourcer with delivery centers across the Americas, including Nicaragua and other Central American locations. It directly competes with Connect for US-based financial services and collections-adjacent customer support contracts.
• IBEX Holdings: IBEX is a publicly traded nearshore BPO and contact center provider with delivery centers across Central America, the Philippines, and Africa. It competes head-to-head with Connect for US-based voice, customer experience, and collections outsourcing clients using a similar bilingual English/Spanish agent model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/connect-internation-llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect International, LLC