ContactU

What ContactU does

ContactU, operated by Italian private limited company Telepsicologia S.r.l. (Partita IVA 16908201003), is an online psychotherapy and mental health platform serving Italian consumers and corporate clients. It was co-founded by Prof. Marco Pacifico and Dott.ssa Giada Fiume, practicing psychotherapists since 2001 who serve as Scientific Directors; therapeutic efficacy monitoring is led by Prof. Claudio Barbaranelli (Full Professor of Psychometrics, La Sapienza University). The platform delivers video-based individual therapy, couple therapy, parent training, and (as of 2026-07) online psychiatry via independent external clinicians, integrating five therapeutic models (Psychodynamic, Cognitive Behavioral, Humanistic-Existential, Systemic-Relational, Biofunctional-Corporeal) under a unified Scientific Committee methodology. A five-member supervisor team (each with at least 10 years of practice) oversees the therapist network.

The core technology is a self-serve web funnel (questionnaire-based intake at contactu.it) leading to algorithm-guided therapist matching, secure video consultation, and ongoing outcomes tracking. Customer acquisition is product-led: free 30-minute first consultation, organic SEO/content marketing, social channels (TikTok, YouTube, podcast), and Trustpilot-driven social proof (4.9/5 "Eccellente"). A separate B2B sales motion targets Italian enterprises through corporate welfare conventions for employee psychological support, coaching, and organizational monitoring.

The revenue model is per-session unit pricing with optional 5-session discounting: €49 individual, €70 couple, €60 parent training, €88 first psychiatric visit (€76 follow-up). Services are VAT-exempt and 19% tax-deductible as healthcare services. Funding is founder-owned with no disclosed external investment; the company operates a 36-employee single-country (Italy) structure.

Name

ContactU

Legal name

Telepsicologia S.r.l.

Website

https://contactu.it

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

ContactU (Telepsicologia S.r.l.) is an Italian online psychotherapy platform offering video-based individual, couple, parent training, and psychiatry services, plus B2B corporate wellness, under a Scientific Committee methodology and supervised therapist network.

Ownership category

akta.pro rank

Product category

Online Mental Health Services

NAICS

Other Individual and Family Services (62419)

SIC

Services-Health Services (8000)

akta.pro primary industry

Couples & Family Therapy Teletherapy Platforms (HLALAEAG)

Keywords

• Online psychotherapy
• Telepsychology services
• Mental health platform
• Couples therapy
• Corporate wellness programs

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Individual Therapy Sessions: Per-session payments for individual online psychotherapy. First consultation is free. Sessions are 49€ each or 235€ for a 5-session package (10% discount). Services are VAT-exempt and tax-deductible (19%) as healthcare services.
2. Couple Therapy Sessions: Per-session payments for couple's online therapy at 70€ per session. First consultation free.
3. Parent Training Sessions: Per-session payments for parental training at 60€ per session. First consultation free.
4. Psychiatry Consultations: Psychiatry online consultations at 88€ for first visit (40 minutes) and 76€ for subsequent visits. Service provided by independent external psychiatrist Dr. Matteo Caloro.
5. Corporate Wellness Services: B2B services for companies including psychological support, coaching, team building, and organizational monitoring. Offered through corporate welfare conventions with discounted rates.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

ContactU is an Italian telepsychology platform that delivers online psychotherapy services via secure video consultation. Customers complete a questionnaire, are matched with a therapist from the network, and receive individual therapy, couple therapy, parent training, online psychiatry, and corporate wellness services. The platform is guided by a Scientific Committee and integrates multiple psychotherapeutic approaches (Psychodynamic, CBT, Humanistic-Existential, Systemic-Relational, Biofunctional-Corporeal) with ongoing efficacy monitoring.

Product overview

ContactU is a telemedicine platform offering online psychotherapy and mental health services through a scientifically-guided model. The platform provides individual therapy (Terapia Individuale Online), couple therapy (Terapia di Coppia Online), parent training (Parent Training Online), and online psychiatry (Psichiatria Online), all delivered via video consultation. Corporate wellness services (Servizi per le Aziende) are also offered for employee support programs. The company operates under scientific direction from Prof. Marco Pacifico and Dott.ssa Giada Fiume, with therapeutic approaches including psychodynamic, cognitive behavioral, humanistic-existential, systemic-relational, and biofunctional-corporeal models. Pricing ranges from €49 per individual session to €70 per couple session, with a free first consultation available.

Differentiator

Problem solved

Functional benefit

Products and services

• Terapia Individuale Online (Online Individual Therapy) Online individual psychotherapy sessions delivered via secure video call with a matched therapist, covering anxiety, depression, stress, self-esteem, relationships, phobias, eating disorders, addictions, sexuality, personal growth, and career orientation. Priced at €49 per session, with a 5-session package available at €235 (10% discount). Free 30-minute first consultation.
• Terapia di Coppia Online (Online Couple Therapy)
• Parent Training Online
• Psichiatria Online (Online Psychiatry) Online psychiatric consultations including clinical evaluation, DSM-5 diagnosis, pharmacological prescription when indicated, and follow-up sessions, provided by an independent external psychiatrist (Dr. Matteo Caloro). Priced at €88 for the first 40-minute visit and €76 for subsequent visits. No free first consultation.
• Servizi per le Aziende (Corporate Wellness Services)

Quantifiable outcome

• 25% reduction in employee turnover for corporate clients
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Talkspace: US-listed teletherapy platform offering individual, couples and psychiatry sessions via video and messaging with B2B and B2C channels. Comparable on therapy-plus-psychiatry service mix and B2B payer model.
• BetterHelp: Global online therapy incumbent operating in multiple countries with matched-therapist video sessions and subscription pricing. Comparable on product mechanics and customer journey, though operating at vastly larger scale and across geographies.
• Cerebral: Telehealth platform combining therapy with psychiatric medication management for anxiety, depression and ADHD. Comparable on integrated therapy + psychiatry delivery model and direct-to-consumer marketing.
• Doctoralia (Docplanner): Online healthcare professional booking and telehealth platform active in Italy. Adjacent as a broader health-services marketplace where mental health providers also compete for patient attention and bookings.
• Doctolib: European healthcare booking and telehealth platform with significant operations in Italy. While not a therapy specialist, it represents the broader digital health ecosystem that bundles services and could surround a standalone therapy brand.
• Headspace Health: Digital mental health platform combining self-guided content, coaching and therapy with a strong B2B employer channel. Comparable on the digital mental health category, employer sales motion and therapy-plus-content positioning.

Direct peers

• Serenis: Italy-based online mental health platform providing therapy sessions with matched psychologists via video. Overlaps directly with ContactU on individual therapy, pricing model and Italian SMB/consumer target.
• Unobravo: Italian online psychotherapy platform matching patients to psychologists via questionnaire and offering video sessions across individual and couple therapy. Closest direct competitor in the same geography, same customer, and same delivery model.

Emerging players

• Spring Health: Global B2B mental health and wellbeing platform combining therapy, coaching and psychiatry with employer payer model. Closely comparable to ContactU's corporate wellness strategy and quantified employer outcomes narrative.
• Lyra Health: B2B-focused mental health platform providing therapy, coaching and psychiatry to enterprise employers. Comparable on the corporate wellness and employee assistance channel that ContactU targets with its Servizi per le Aziende offering.

Market position

Weaknesses1 record

Competitive moat4 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/contactu

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ContactU