Costa Coffee Polska

What Costa Coffee Polska does

Costa Coffee Polska operates the Polish retail and B2B coffee business under licence from Costa Limited (UK), which was acquired by The Coca-Cola Company in 2019. Day-to-day operations in Poland are run by franchise partner Lagardere Travel Retail sp. z o.o., with 86 employees dedicated to the Polish market. The business combines a network of branded retail cafes with a B2B Costa Coffee Professional proposition, and reaches additional consumers through five delivery platforms: Uber Eats, Glovo, Wolt, Bolt, and Pyszne.pl.

The company's product portfolio centres on the proprietary Mocha Italia signature blend, roasted at the group's Basildon, Essex roastery (the first industrial site to receive a BREEAM Outstanding certification in 2014). Retail revenue is generated through in-cafe beverage and food transactions, while B2B revenue flows from coffee solutions deployed across hotels, offices, BaReCa, gas stations, healthcare, education, travel/transit, retail, and recreation/fitness channels. Costa Coffee Club, a loyalty app operated with Loyalty Point Sp. z o.o. since 26 September 2018, provides a recurring consumer engagement layer, and a gift voucher programme adds a prepaid transaction revenue stream. Distribution to Polish B2B accounts is supported by a partnership with Coca-Cola Hellenic.

The revenue model is multi-stream: retail transaction fees, franchise/royalty/licensing income from cafe operators, B2B subscription and equipment/service revenue from Costa Coffee Professional, gift voucher breakage and transaction economics, and delivery aggregator commissions. The parent-brand heritage (founded 1971 in London by Sergio and Bruno Costa; 3,000+ locations globally) and Coca-Cola ownership are the principal intangible and structural assets backing the Polish operation.

Name

Costa Coffee Polska

Legal name

Costa Limited

Website

https://costacoffee.pl

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

51–100 employees

Short description

Costa Coffee Polska operates retail coffee shops and B2B coffee solutions across Poland under franchise from Costa Limited, serving consumers, hotels, offices, and hospitality sectors through a network managed by Lagardere Travel Retail.

Ownership category

akta.pro rank

Product category

Specialty Coffee Retail (Coffeehouse Chain)

NAICS

Snack and Nonalcoholic Beverage Bars (722515), Restaurants and Other Eating Places (72251), Coffee and Tea Manufacturing (311920)

SIC

Retail-Eating & Drinking Places (5810), Retail-Eating Places (5812)

akta.pro primary industry

Coffee Chains & Franchise Cafes (THAFADAB)

akta.pro secondary industries

Cafe-Bakeries (Coffee + Pastry Focus) (THAFADAG), Coffee, Espresso & Tea Appliances Retail (CRACADAC), Beverage Service (Coffee/Tea/Juice) & Refreshment Stations (HSACAGAJ)

Keywords

• Specialty coffee retail
• Coffeehouse chain
• B2B coffee solutions
• Coffee franchise operations
• Loyalty coffee programs

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Retail Coffee Shop Sales: Revenue from direct sales of coffee beverages, cold drinks, food items (sandwiches, salads, yogurts, pastries) at Costa Coffee retail locations across Poland.
2. B2B Coffee Solutions (Costa Coffee Professional): Revenue from providing complete coffee solutions to businesses including hotels, offices, restaurants, gas stations, retail stores, healthcare facilities, and educational institutions. Includes coffee blends, professional espresso machines, accessories, marketing materials, staff training, and maintenance services.
3. Franchise Fees: Revenue from franchise partnerships where independent operators pay to use the Costa Coffee brand, operational model, training, and marketing support to open and operate Costa Coffee locations.
4. Gift Vouchers: Sale of gift vouchers available at all Costa Coffee locations, marketed both for individual gift-giving occasions and as corporate employee benefits.
5. Delivery Commission Revenue: Revenue from third-party food delivery platforms (Uber Eats, Glovo, Wolt, Bolt, Pyszne.pl) where Costa Coffee products are listed for home delivery.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels5 records

Core offering

Costa Coffee Polska operates a chain of owned and franchised retail coffee shops across Poland serving espresso-based drinks, cold coffees, frappés, and food items (sandwiches, salads, yogurts, pastries). The offering is reinforced by the Costa Coffee Club digital loyalty program, home delivery through third-party platforms, physical and digital gift vouchers, and a separate B2B division (Costa Coffee Professional) that supplies coffee blends, professional espresso machines, accessories, training, and maintenance to hotels, offices, restaurants, gas stations, healthcare, and education.

Product overview

Costa Coffee Polska is a coffeehouse chain operated by franchise partner Lagardere Travel Retail. The offering consists of retail coffee shops serving beverages and food, supplemented by a digital ecosystem (Costa Coffee Club loyalty app), delivery services via third-party platforms (Uber Eats, Glovo, Wolt, Bolt, Pyszne.pl), and B2B professional coffee solutions (Costa Coffee Professional). The consumer-facing products include the loyalty program with mobile app, gift vouchers, and in-café menu. The B2B division provides coffee blends, espresso machines, accessories, and support services to businesses including hotels, offices, gas stations, and restaurants.

Differentiator

Problem solved

Functional benefit

Products and services

• Menu Costa Coffee (In-Café Menu) Full in-café menu of espresso-based drinks, cold coffees, frappés, seasonal specialties, plus food items such as sandwiches, salads, yogurts, and pastries, sold to walk-in customers at Costa Coffee retail locations across Poland.
• Costa Coffee Club (Loyalty Program) Digital loyalty program accessed via mobile app, allowing customers to collect virtual beans for qualifying purchases and redeem them for free beverages, with additional benefits for students, reusable-cup users, and birthdays.
• Costa Coffee Club Mobile App Mobile application available on iOS (App Store), Android (Google Play), and Huawei AppGallery enabling loyalty program participation, QR code generation, and promotional offers for Costa Coffee Polska customers.
• Costa Delivery Home and office delivery service for coffee and snacks, fulfilled via third-party delivery platforms Uber Eats, Glovo, Wolt, Bolt, and Pyszne.pl in select Polish cities.
• Vouchery Podarunkowe (Gift Vouchers) Physical and digital gift vouchers redeemable in Costa Coffee cafés, available for individual gift-giving occasions and as corporate employee benefits or marketing campaign rewards (B2B vouchers).
• Costa Coffee Professional (B2B Coffee Solution) Comprehensive B2B coffee solution offering coffee blends, professional espresso machines, accessories, marketing materials, staff training, and maintenance services to hotels, offices, restaurants, bakeries, gas stations, healthcare facilities, retail stores, and educational institutions.
• Mieszanki Kaw (Coffee Blends for B2B) Range of Arabica and Robusta coffee bean blends supplied to B2B customers, including the signature Mocha Italia blend, sold through the Costa Coffee Professional channel.
• Ekspresy (Professional Espresso Machines) Wide range of professional coffee machines for commercial use, including capsule, automatic, and freestanding espresso machines, supplied as part of Costa Coffee Professional B2B solutions.
• Franczyza (Costa Coffee Franchise Program) Franchise opportunity allowing independent operators to open Costa Coffee cafés using the established brand, operational model, training, and marketing support, with enquiries handled locally by Lagardere Travel Retail.

Quantifiable outcome

• Costa Coffee operates in over 3,000 locations globally
• +2 more outcomes

Named customers3 records

Segments11 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Lagardere Travel Retail sp. z o.o.coreChannel Partner/ Reseller/ DistributorLagardere Travel Retail is the franchise partner responsible for operating all Costa Coffee locations in Poland. As franchisee and independent entity, Lagardere manages coffee shops in accordance with applicable law and is the data controller for personal data collected in connection with café visits, experiences, and promotions.
• Coca-Cola Hellenic (CCH)coreStrategic or Co-development PartnerCoca-Cola Hellenic is a partner of Costa Ltd managing content on the Costa Coffee Poland website for B2B coffee products (Kawa Do Domu) and business client contact. CCH is responsible for personal data collected from business customers and related promotions. Costa Coffee is supported by The Coca-Cola Company.
• Loyalty Point Sp. z o.o.coreImplementation/ SI/ Consulting PartnerLoyalty Point Sp. z o.o. is the coordinator handling Costa Coffee Club loyalty program operations and data processing in Poland, commissioned by Costa Limited under GDPR Article 28. Located at ul. Franciszka Klimczaka 1, Warsaw.
• Uber EatsminorChannel Partner/ Reseller/ DistributorThird-party food delivery platform for Costa Coffee delivery orders.
• GlovominorChannel Partner/ Reseller/ DistributorThird-party food delivery platform for Costa Coffee delivery orders.
• WoltminorChannel Partner/ Reseller/ DistributorThird-party food delivery platform for Costa Coffee delivery orders.
• Bolt FoodminorChannel Partner/ Reseller/ DistributorThird-party food delivery platform for Costa Coffee delivery orders.
• Pyszne.plminorChannel Partner/ Reseller/ DistributorThird-party food delivery platform for Costa Coffee delivery orders in Poland.
• The Coca-Cola CompanycoreStrategic or Co-development PartnerCosta Coffee is owned and supported by The Coca-Cola Company, providing global brand backing and resources for Costa Coffee Professional B2B solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Starbucks Poland: Direct competitor operating licensed coffeehouses across Poland's major cities. Comparable on coffee chain format, loyalty program (Stars), and mall/high-street real estate strategy targeting similar Polish consumers.
• Gloria Jean's Coffees: Global franchised coffeehouse chain with presence across European markets. Comparable on franchise-based café expansion model, signature blended beverages, and mall/airport location strategy.
• Coffee Lab: Leading Polish specialty coffee chain operating café-bakeries in major Polish cities. Comparable in café format and urban target audience, though positioned more toward specialty/third-wave coffee than Costa's mainstream blend offering.
• Green Caffè Nero Poland: Polish-Italian coffee chain with directly comparable sit-in café formats and espresso-based menus. Targets the same premium mainstream coffee consumer as Costa Coffee Polska, often in the same malls and city centers.
• Segafredo Zanetti Poland: Italian-origin coffeehouse chain operating franchised cafés in Poland. Comparable on espresso bar format, Italian coffee heritage positioning, and franchise-based expansion across Polish cities.
• So! Coffee: Polish coffee chain operating espresso bars in shopping malls and city centers. Direct competitor on café format, mall location strategy, and Polish consumer target segment.

Regional players

• Costa Express: Costa Limited's self-serve barista-in-a-box concept deployed in UK/European grocery and forecourt sites. Operates under the same Mocha Italia blend and brand as Costa Coffee Polska but in a non-Polish, automated format — useful benchmark for adjacent Costa Limited portfolio expansion.

Broad incumbents

• Tchibo: German coffee brand with both retail coffee bars and home coffee/bean subscription business in Poland. Comparable on coffee retail and recurring coffee supply, though Tchibo leans more toward grocery/store-within-a-store than dedicated café.
• McCafé: Coffee-focused concept embedded inside McDonald's Poland restaurants. Offers comparable espresso beverages at price-competitive points; competes for daily coffee occasions though lacks a dedicated café environment and loyalty program.
• Lavazza (Italian coffee chain): Italian coffee brand with both retail espresso bar concepts and a B2B professional division mirroring Costa Coffee Professional. Comparable on heritage Italian-style espresso positioning, B2B office/hotel solutions, and machine/blend bundling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CostaCoffeePolska
• LinkedInlinkedin.com/company/costacoffeepolska

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Costa Coffee Polska