Council on Aging of Central Oregon

What Council on Aging of Central Oregon does

The Council on Aging of Central Oregon is a 501(c)(3) nonprofit organization founded in 1975 and headquartered at 1036 NE 5th Street in Bend, Oregon, serving older adults aged 60 and above across Jefferson, Crook, Deschutes, and North Klamath counties. It operates an integrated portfolio of senior services anchored by a Help Desk functioning as the regional Aging and Disability Resource Connection (ADRC), Meals on Wheels home delivery (153,409 meals delivered in 2025), six community dining sites that served 45,465 lunches, Medicare counseling through the SHIBA program (1,073 counseling hours), and case management for roughly 1,100 clients. Supporting programs include Options Counseling, Oregon Project Independence-Medicaid (OPI-M) in-home services, Family Caregiver Support with paid respite grants, Caring Connections (volunteer phone/visit matching), the Pet Pals program (177 clients and 265 pets served in 2025), evidence-based Health Education Classes, the AARP Tax-Aide program, and the Directions 2024-2026 resource directory. All services are delivered free of charge to qualifying seniors.

The organization's underlying technology footprint is intentionally minimal and oriented around human-delivered service delivery rather than proprietary software. Core technology includes Stripe for donation processing, a content/WordPress website with newsletter and blog capabilities, Facebook/YouTube/Instagram channels, and a partnership with Mon Ami for telephone reassurance, friendly visiting, and chore program tooling used to combat senior isolation. There is no proprietary technology platform; the value is in the coordinated service ecosystem and the credentialed delivery infrastructure rather than software IP.

Revenue is generated through a diversified nonprofit funding stack: federal Older Americans Act and other government grants (including Meals on Wheels), Oregon state legislative appropriations, foundation grants (Oregon Community Foundation, Autzen Foundation, St. Charles Foundation, JTMF Foundation, Clabough Foundation, Meals on Wheels America), corporate sponsorships, individual donations (processed via Stripe), voluntary participant contributions, and substantial in-kind volunteer labor exceeding 20,000 hours annually. The organization employs 23 staff plus a network of trained volunteers, is governed by a Board of Directors and Advisory Council, and holds tax ID 93-0661229.

Name

Council on Aging of Central Oregon

Legal name

Council on Aging of Central Oregon

Website

https://councilonaging.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

Council on Aging of Central Oregon is a 501(c)(3) nonprofit founded in 1975 that provides free Meals on Wheels, Medicare counseling, caregiver support, community dining, and aging resource coordination for adults aged 60 and older across four Central Oregon counties.

Ownership category

akta.pro rank

Product category

Senior Services and Aging Support

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

Keywords

• Senior services
• Aging support programs
• Meals on Wheels
• Medicare counseling
• Caregiver respite

Headquarters

HQ city

Bend

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and Contributions: Individual donors contribute to support programs including meals, pet food, and general operations. The organization is a 501(c)(3) nonprofit with tax ID 93-0661229.
2. Government Grants and Funding: Funded in part by the federal government for Meals on Wheels and other senior services. Also receives support from Oregon State Legislature.
3. Foundation and Corporate Grants: Support from foundations including Autzen Foundation, Oregon Community Foundation, Meals on Wheels America, St. Charles Foundation, and others.
4. Volunteer Hours (In-Kind): Over 20,000 volunteer hours contributed annually across the tri-county area, representing significant in-kind support for programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

The Council on Aging of Central Oregon delivers free aging services to adults 60+ across Jefferson, Crook, Deschutes, and North Klamath counties, including home-delivered meals, community dining at six sites, Help Desk information and referral, free Medicare counseling, caregiver respite grants, Options Counseling, in-home support, social connection visits, pet support, health education classes, and free tax preparation. The organization also operates the local Aging and Disability Resource Connection (ADRC) as a single front door for aging and disability resources.

Product overview

Council on Aging of Central Oregon operates as a single unified service organization offering a portfolio of programs for older adults (60+) across Jefferson, Crook, Deschutes, and North Klamath counties. The core offerings include the Help Desk (information and referral hub), Food and Nutrition programs (Meals on Wheels and Community Dining at six sites), Medicare Counseling via the SHIBA program, Options Counseling through the ADRC, Oregon Project Independence-Medicaid for in-home care, Family Caregiver Support with respite grants, Caring Connections for social isolation, Pet Pals for pet owners, Health Education Classes, Tax-Aide Program, and the Directions Resource Guide. These programs function as an integrated service ecosystem designed to help seniors age in place safely and independently.

Differentiator

Problem solved

Functional benefit

Products and services

• Help Desk Information and referral hub connecting seniors and caregivers to local resources, programs, and services through phone support and in-person assistance at the Senior Services Center.
• Meals on Wheels Home-delivered meal program providing nutritious meals to adults 60+ who are homebound due to illness, disability, or lack of support, including personal contact and safety checks.
• Community Dining In-person meal program offering hot, nutritious lunches at six dining sites across the tri-county area (Madras, Prineville, Bend, La Pine, Sisters, and Redmond) for adults 60+ at no cost.
• Family Caregiver Support Programs providing information, support groups, referrals, and annual respite grants ($500-$1,000) to help unpaid family caregivers navigate caregiving challenges.
• Medicare Counseling (SHIBA) Free, unbiased Medicare counseling through trained SHIBA (Senior Health Insurance Benefits Assistance) volunteer counselors to help Medicare-eligible adults understand benefits, compare plans, and avoid overpaying.
• Options Counseling Free long-term services and supports counseling through the Aging and Disability Resource Connection (ADRC) to help individuals plan for current and future aging needs.
• Oregon Project Independence-Medicaid (OPI-M) Medicaid-funded program providing in-home services for seniors and adults with physical disabilities who need assistance with daily living activities to remain in their homes.
• Caring Connections Program matching volunteers with older adults for weekly phone calls or in-person visits to reduce isolation and provide friendly social connections.
• Pet Pals Program providing free pet food, supplies, and veterinary care to Meals on Wheels participants to ensure their animal companions remain healthy and cared for at home.
• Health Education Classes Evidence-based health and wellness classes including Living Well with Chronic Conditions, Tai Chi, Better Bones and Balance, nutrition education, and fitness programs for seniors.
• Tax-Aide Program Free tax preparation assistance through AARP Foundation Tax-Aide volunteers serving low-income and older adult taxpayers at multiple locations across Central Oregon.
• Directions Resource Guide Comprehensive 2024-2026 resource directory for older adults in Central Oregon, providing listings of supportive services, emergency contacts, financial and legal services, and recreational opportunities.

Quantifiable outcome

• 153,409 meals delivered
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

21 partnerships are on record, tiered core and minor.

• Meals on Wheels AmericacoreStrategic or Co-development PartnerNational organization that has been guiding Meals on Wheels programs since 1954. Council on Aging is a member and receives support, resources, and network connections through this partnership.
• SHIBA (Senior Health Insurance Benefits Assistance)coreStrategic or Co-development PartnerStatewide network of trained volunteers who educate and advocate for people with Medicare. The Council on Aging is the sponsoring agency in Central Oregon for this Oregon Department of Consumer and Business Services program.
• ADRC (Aging and Disability Resource Connection)coreStrategic or Co-development PartnerStatewide database providing access to local information and services for seniors and people with disabilities. The Council on Aging serves as the local ADRC office.
• United Way of Deschutes CountycoreStrategic or Co-development PartnerLocal nonprofit organization building stronger individuals, families, and communities for 65 years by investing in most needed programs and services.
• Deschutes CountycoreStrategic or Co-development PartnerLocal government partner providing support and funding for senior services in Deschutes County.
• Jefferson Senior CentercoreChannel Partner/ Reseller/ DistributorContracts with Jefferson Senior Center to provide Meals on Wheels and community dining services throughout Jefferson County.
• La Pine Activity CentercoreChannel Partner/ Reseller/ DistributorContracts with La Pine Activity Center to provide community dining services in the La Pine area.
• Redmond Senior CentercoreChannel Partner/ Reseller/ DistributorContracts with Redmond Senior Center to provide Meals on Wheels and community dining services for Redmond and Crooked River Ranch areas.
• Prineville Senior Center Charitable TrustcoreChannel Partner/ Reseller/ DistributorContracts with Prineville Senior Center to provide Meals on Wheels and community dining services to Prineville area.
• Oregon Association of Area Agencies on Aging and Disabilities (O4AD)coreStrategic or Co-development PartnerStatewide organization committed to promoting independence, dignity, choice, quality and safety of Oregon's seniors and people with disabilities.
• AARPminorStrategic or Co-development PartnerNation's largest nonprofit, nonpartisan organization dedicated to empowering people to choose how they live as they age. Partnership for programs and resources.
• USAgingcoreStrategic or Co-development PartnerNational organization whose primary mission is to build the capacity of members to help older adults and people with disabilities live with dignity and choices in their homes and communities.
• St. Charles FoundationcoreStrategic or Co-development PartnerFoundation supporting St. Charles Health System in delivery of world-class healthcare in Central Oregon. Partners with Council on Aging for senior services.
• 1017 ProjectminorStrategic or Co-development PartnerBarrier-free program that gets protein into the hands of food-insecure people, regardless of whether they qualify for other assistance.
• Latino Community AssociationcoreStrategic or Co-development PartnerEssential connecting point for immigrant community providing interpretation, translation, and advocacy services. Partnership for serving Spanish-speaking seniors.
• NeighborImpactcoreStrategic or Co-development PartnerPrivate nonprofit serving Crook, Deschutes, Jefferson counties and Confederated Tribes of Warm Springs with services including food and shelter, education, and skills development.
• Bend Chamber of CommerceminorGTM or Marketing PartnerOrganization serving to create and support a strong local economy. Partnership for community engagement.
• Alzheimer's Foundation of AmericaminorStrategic or Co-development PartnerNational organization providing support, services and education to individuals, families and caregivers affected by Alzheimer's disease and related dementias.
• Humane Society of Central OregonminorStrategic or Co-development PartnerPartner for Pet Pals program providing free veterinary care for senior pet owners.
• FIXbendminorStrategic or Co-development PartnerPartner for Pet Pals program providing free veterinary care for senior pet owners.
• Wickiup Animal HospitalminorStrategic or Co-development PartnerPartner for Pet Pals program providing free veterinary care for senior pet owners.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Meals on Wheels America: National umbrella organization for community-based Meals on Wheels programs; the Council on Aging is a member program delivering home-delivered meals in Central Oregon, directly comparable in core nutrition service line.
• USAging: National membership association for Area Agencies on Aging and similar community-based senior service providers; the Council on Aging is a member, making USAging the closest trade/peer organization at the national level.
• Oregon Association of Area Agencies on Aging and Disabilities (O4AD): Statewide association representing Oregon's Area Agencies on Aging and community-based senior service organizations, of which the Council on Aging is a member; closest peer at the state/regional coordination level.

Regional players

• Lane Council of Governments (Senior Services): Oregon Area Agency on Aging covering Lane County with similar programs — Meals on Wheels, caregiver support, Medicare counseling, ADRC functions; directly comparable in mission and service mix but different geographic footprint.
• Senior & Disability Services (Multnomah County Aging, Disability & Veterans Services): Another Oregon Area Agency on Aging providing case management, in-home services, and community-based nutrition; comparable service mix and funding structure, but serving the Portland metro area rather than Central Oregon.

Broad incumbents

• AARP Foundation: National nonprofit affiliated with AARP that funds and operates senior programs including Tax-Aide, meal services, and caregiver support; comparable mission scope but operates nationally rather than as a local delivery organization.
• National Council on Aging (NCOA): National nonprofit advocacy and service organization focused on older adults; comparable in mission around aging-in-place, Medicare navigation, and senior nutrition/fitness programs, though operating at a national policy and resource level rather than direct service delivery.

Emerging players

• Providence ElderPlace (PACE Oregon): PACE (Program of All-Inclusive Care for the Elderly) provider in Oregon offering medical and social day services to nursing-home-eligible seniors; overlapping in geriatric care management and adult day services but operates a more clinical, capitated model.
• Mon Ami: Technology partner that builds software tools for senior service providers (telephone reassurance, friendly visiting, chore programs) and counts the Council on Aging as a partner; comparable as an emerging tech-enabled service model addressing senior isolation, the same need as Caring Connections.

Others

• Eldercare Locator / ADRC national network: Federal resource hub connecting older adults to local ADRCs and Area Agencies on Aging including the Council on Aging; comparable as an enabling/ecosystem channel rather than a direct service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• YouTubeyoutube.com/channel/UCObeSyZRqw1TS6d23YlFHzA
• Facebookfacebook.com/CouncilonAgingofCentralOregon
• LinkedInlinkedin.com/company/council-on-aging-of-central-oregon

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Council on Aging of Central Oregon