Crossroads Pets- Shop & Adopt

Name

Crossroads Pets- Shop & Adopt

Legal name

Crossroads Campus

Website

https://crossroadscampus.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Nashville, Tennessee

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Retail Pet Supply Store: Sells high-quality pet food, treats, toys and supplies. Proceeds support Crossroads mission of job training and housing for young adults.
2. Professional Pet Grooming Services: Full-service grooming at two salon locations plus self-serve dog wash. Professional groomers and grooming school students provide services.
3. Pet Adoptions: Adoption fees for rescued dogs and cats range from $50-$200 depending on the animal.
4. Cat Café Food & Beverage: Specialty coffees, ice cream, pastries and light meals sold at the Crossroads Cat Café.
5. Pet Grooming School Tuition: 6-month program with tuition of $5,500 plus approximately $875 for books and tools. May be eligible for WIOA tuition assistance.
6. Donations and Charitable Giving: Individual donations (one-time or recurring), CHANGE-MAKER monthly giving program, memorial and tribute gifts, workplace giving through Kroger Community Rewards, stock gifts, estate planned giving, and Amazon Wish List donations.
7. Pet First Aid + CPR Classes: 2-hour in-person classes taught by experienced Pet First Aid Instructor for pet parents and pet care professionals.
8. Caring Connections Humane Education: Humane education classes for students and adults covering pet care, communication, patience, and empathy.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Crossroads Pets – Shop & Adopt operates as a nonprofit social enterprise combining a retail pet supply store, two professional pet grooming salons with a self-serve dog wash, a cat café, and a pet adoption program for rescued dogs and cats. All consumer-facing operations function as paid job training sites for young adults ages 18–25 facing barriers to employment, and all proceeds support the Crossroads Campus mission of workforce development, affordable housing, and intensive support services for these young adults.

Product overview

Crossroads Pets - Shop & Adopt is a nonprofit social enterprise operating as a multi-service pet-related ecosystem under Crossroads Campus. The core offering combines a retail pet supply store with professional grooming services (two salons plus self-wash), pet grooming school, and pet adoptions. This retail-social enterprise model is augmented by a cat cafe serving coffee and ice cream, dog treat bakery, and event spaces. All operations serve as job training vehicles for young adults, with proceeds supporting broader programs including affordable housing and humane education. The product portfolio functions as an integrated nonprofit model where retail services (pet supplies, grooming, cafe) generate revenue supporting mission activities (adoptions, housing, education, job training).

Differentiator

Problem solved

Functional benefit

Brands

• CHANGE-MAKER Program: Monthly donor program supporting young adults and unwanted pets at Crossroads Campus
• Caring Connections
• Pet First Aid + CPR Training
• Pet Grooming School

Products and services

• Crossroads Pets – Shop & Adopt (Retail Pet Supply Store) High-quality pet food, treats, toys, and supplies sold at a retail pet store in Nashville's Germantown neighborhood, with all proceeds supporting the nonprofit's job training and affordable housing mission. Open Monday–Saturday 10am–5pm.
• Professional Pet Grooming Services Full grooming, partial grooming, and bath/brush/nails services for dogs and cats at the Germantown Salon (707 Monroe St) and Buchanan Salon (1757 16th Ave. North, Suite 100). Appointment scheduling via Moego Pet.
• Self-Serve Dog Wash Self-service dog wash at 707 Monroe Street, Nashville. Includes shampoo, conditioner, flea shampoo, blow dryer, and towels. $15 per 10-minute session; no appointment required.
• Crossroads Cat Café Specialty coffees, ice cream, pastries, and light meals served at the cat café featuring adoptable cats through viewing windows. Online ordering via Toast Tab; Wednesday–Friday 7am–3pm, Saturday–Sunday 9am–4pm.
• Pet Adoptions Adoption program for rescued dogs and cats with fees ranging $50–$200, including adoption counseling, foster programs, Bow Wow Breakouts (day dates with dogs), and Rovernight sleepover visits. Applications processed via Shelterluv and Sparkie.
• Pet Grooming School Six-month accredited pet grooming certification program combining in-class coursework with real-world grooming experience. Tuition $5,500 plus approximately $875 for books and tools. Classes Monday–Wednesday, 8:00am–4:30pm in Nashville. WIOA tuition assistance may be available.
• Job Training Program Paid job training internships in pet retail, grooming salon, animal care/pet adoptions, cat café, and dog treat bakery, combined with competency-based skills tracking, workforce development workshops, and social work case management. Program participation typically 12–18 months.
• Affordable Housing Program Supportive housing for young adults on the brink of homelessness, offering a 4-bedroom unit in Germantown and 22 bedrooms (studio and three-bedroom units) in North Nashville, with weekly case management and connections to community service partners.
• Caring Connections Humane Education Humane education program teaching compassion, empathy, and respect for all living beings through courses on non-verbal communication with animals, dog and cat training, and positive reinforcement techniques, for students and adults.
• Pet First Aid + CPR Training 2-hour in-person pet first aid and CPR class taught by experienced instructor covering choking response, seizure recognition, hands-on CPR practice, hazards, and pet safety. Registration via Eventbrite; open to pet parents, sitters, and groomers.
• Event Space Rentals Private event spaces including a private café area (up to 16 people), entire café (up to 40 seated/75 standing), training room (up to 60), and board room (up to 30). Inquiries handled via Typeform form.
• CHANGE-MAKER Monthly Donor Program Monthly donor program with tiered impact levels ($5, $10, $25, $50 per month) funding adoption medical costs, job training, affordable housing, and life coaching for young adults. Donors receive social media features of their pets and newsletter recognition. Processing via DonorPerfect.

Quantifiable outcome

• Young adults typically in job training program for 12-18 months
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Monroe HardingcoreStrategic or Co-development PartnerReferring agency for the Affordable Housing Program. Monroe Harding refers young adults facing barriers to Crossroads housing and workforce development services.
• Oasis CentercoreStrategic or Co-development PartnerReferring agency for the Affordable Housing Program. Oasis Center connects young adults in need with Crossroads services.
• YouthCANcoreStrategic or Co-development PartnerReferring agency for the Affordable Housing Program. YouthCAN refers young adults to Crossroads housing and job training services.
• Martha O'Bryan CentercoreStrategic or Co-development PartnerReferring agency for the Affordable Housing Program. Partners with Crossroads to serve young adults facing barriers in Nashville.
• Park CenterminorStrategic or Co-development PartnerCommunity service provider. Crossroads case managers connect young adults to Park Center services as part of comprehensive care coordination.
• Metro Action CommissionminorStrategic or Co-development PartnerCommunity service provider. Crossroads connects young adults with Metro Action Commission resources for additional support services.
• KrogerminorGTM or Marketing PartnerKroger Community Rewards program allows shoppers to support Crossroads while purchasing groceries. Shoppers can enroll Crossroads as their designated charity.
• AmazonminorGTM or Marketing PartnerAmazon Wish List allows donors to provide much-needed supplies directly to Crossroads Campus.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• ASPCA: Large national animal welfare nonprofit with adoption, anti-cruelty, and humane education programs; comparable in mission but materially larger in scale and scope than Crossroads.
• Greater Good Charities: National nonprofit combining pet welfare with broader health, hunger, and education programs; operates adjacent ‘goods that do good’ cause-driven model similar to Crossroads' integrated mission.
• PetSmart Charities: National pet-focused 501(c)(3) supporting adoptions and pet welfare programs via PetSmart retail partnership; broader geographic and resource scale but overlaps on mission-aligned pet adoption/education work.
• Best Friends Animal Society: National no-kill animal welfare nonprofit operating adoption, sanctuary, and education programs across multiple states — significantly larger and broader scope than Crossroads but operates in the same animal welfare space.

Direct peers

• Meow Parlour: NYC cat café combining adoptable cat housing with café revenue and pet retail, mirroring Crossroads' Crossroads Cat Café hybrid model.
• Muddy Paws Rescue: NYC-based nonprofit combining pet adoption with retail storefront; operates adoption center and pet supply shop with similar mission-driven model combining commerce and animal welfare.
• Tony La Russa's Animal Rescue Foundation (ARF): Nonprofit animal rescue that pairs adoption services with youth and adult life-skill education programs, directly comparable to Crossroads' integration of pet services with workforce training.

Others

• Greyston Bakery: Nonprofit social enterprise famously using ‘open hiring’ to employ individuals facing barriers to employment; operates commercial bakery to fund workforce mission — directly comparable workforce-development-via-commercial-operations structure.
• Year Up: National workforce development nonprofit serving young adults facing barriers with paid training and employment pathways; operates similar ‘young adults + intensive support’ model to Crossroads' job training program.

Regional players

• SPCA of Tennessee (Nashville Pet Adoption Center): Nashville-area animal welfare organization operating pet adoption, pet care, and community education programs in the same local market as Crossroads Pets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/crossroadscatcafe
• LinkedInlinkedin.com/company/crossroads-pets--shop-&-adopt

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossroads Pets- Shop & Adopt