Custom Home Care, LLC

What Custom Home Care, LLC does

Custom Home Care, LLC is a privately held, family-owned in-home senior care agency headquartered at 2716 W Peterson Ave, Chicago, Illinois. Founded in 1994 by registered nurse Tamara Jackson, the company has operated continuously for more than 31 years, employing 300+ caregivers across Chicago and the surrounding Chicagoland suburbs (including Lincolnwood, Skokie, Wilmette, Evanston, Des Plaines, Six Corners, Oak Park, and neighborhoods such as Gold Coast, Lincoln Park, and River North). The company is licensed by the Illinois Department of Public Health as a Home Services and Home Nursing Agency, and positions itself as a nurse-managed, "locally owned and operated" alternative to national home care franchises.

The service portfolio is built around Activities of Daily Living (ADL) support and is delivered through two primary care models: hourly care (30-minute visits up to 24-hour shifts) and live-in care (round-the-clock caregiver presence in the client's home). Specific offerings include companionship, personal hygiene and dressing, grooming, fall prevention, medication reminders, incontinence care, dementia and Alzheimer's care, meal preparation, laundry, light housekeeping, grocery shopping, transfer assistance, respite care, and escort services. A specialized "Catered Living™" line delivers fee-for-service wellness checks, bath visits, medication reminders, and escorts inside partnered senior living communities (The Clare, The Mather, Mather Place, Discovery Village Des Plaines, The Merion, The Clarendale, The Carrington, Lincolnwood Place). All care is supervised by on-staff nurses, with caregiver matching conducted during a free in-home nursing consultation that precedes care start, which the company says can begin within one day.

The business model is a direct-to-consumer services model with no proprietary technology platform. Revenue is generated on hourly or live-in billing, with no long-term contracts required; the customer journey runs from content/SEO marketing and Google reviews (4.9/5 across 240+ reviews) through a free nursing consultation to a customized care plan. The customer base is overwhelmingly individual seniors and their adult-children/family caregivers, with the facility channel serving as a secondary mid-market B2B line. The company is tightly held by the Jackson family (Tamara Jackson, RN as President/Owner; Robert Jackson, RN as Vice President; Anthony Jackson as Co-Owner), with no external investors, no funding rounds, and no M&A activity disclosed.

Name

Custom Home Care, LLC

Legal name

Custom Home Care, LLC

Website

https://customhomecare.net

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

Custom Home Care, LLC is a family-owned Chicago home care agency, founded in 1994, providing in-home senior care services including personal care, dementia care, companionship, and live-in care across Chicago and Chicagoland, delivered by 300+ caregivers under nurse supervision.

Ownership category

akta.pro rank

Product category

Home Health Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB)

akta.pro secondary industry

Dementia Personal Care (ADLs) Support (HSABAEAB)

Keywords

• In-home senior care
• Home care services
• Dementia care
• Live-in care
• Personal care assistance

Headquarters

HQ city

Chicago, IL

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. In-Home Senior Care Services: Custom Home Care generates revenue through providing in-home senior care services billed on an hourly or live-in basis. Service tiers range from 30-minute visits (at select locations) to 4-hour minimum shifts up to 24-hour care and live-in arrangements. Services are customized to individual client needs and billed accordingly. The company also offers Catered Living™ specialized services (wellness checks, bath visits, medication reminders, escorts) on a fee-for-service basis in partnered senior communities. No long-term contracts are required, providing flexibility but also implying recurring/retainer-style ongoing engagements as needs evolve.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Custom Home Care, LLC is a Chicago-based home care agency that delivers non-medical in-home care services to seniors, including personal care, companionship, dementia care, medication reminders, meal preparation, fall prevention, and household assistance. Care is provided by 300+ caregivers under nurse supervision, ranging from 30-minute visits to 24-hour live-in arrangements, and the company also offers Catered Living™ specialized services in partnered senior living communities.

Product overview

Custom Home Care, LLC is a home care agency providing senior care services in Chicago and Chicagoland. The company offers a comprehensive portfolio of in-home care services organized around personal care assistance, companionship, and specialized care for conditions like dementia. The core service portfolio includes Companionship Services, Personal Care and Hygiene Services, Dressing Assistance, Grooming Services, Fall Prevention Services, Dementia and Alzheimer's Care, Medication Reminder Services, Incontinence Care, Meal Preparation Services, Laundry Services, Light Housekeeping Services, Grocery Shopping Services, Transfer Assistance Services, Nail Care Services, and Respite Care Services. These services are delivered through flexible care delivery models including Live-In Care Services (continuous around-the-clock presence) and Hourly Care Services (ranging from 30-minute visits to 24-hour care). Additionally, the company offers Catered Living Services for seniors in partnered senior communities, providing wellness checks, bath visits, pet care, medication reminders, and escorts on a fee-for-service basis. All care is provided under nurse supervision with a focus on enabling seniors to remain independent in their homes.

Differentiator

Problem solved

Functional benefit

Products and services

• Companionship Services Provides emotional support, socialization, and companionship to seniors, including conversation, games, and shared activities to combat loneliness and isolation.
• Personal Care and Hygiene Services Assistance with activities of daily living (ADLs) including bathing, dressing, toileting, walking, continence care, and personal hygiene maintenance for seniors.
• Grooming Services In-home grooming assistance including hair care, shaving, bathing assistance, and specialized nail care and skin care routines.
• Fall Prevention Services Comprehensive fall prevention program including home safety assessments, balance exercises, safety equipment installation, and personalized fall prevention plans.
• Dementia and Alzheimer's Care Specialized in-home dementia care services providing cognitive support, safety monitoring, and compassionate care for individuals with dementia or Alzheimer's disease.
• Medication Reminder Services Pill medication reminders and medication management including prescription reminder box filling, refill coordination, and medication compliance support.
• Incontinence Care Compassionate incontinence care services helping seniors manage bladder and bowel control issues while maintaining dignity and independence.
• Meal Preparation Services Home-cooked meal preparation and meal planning for seniors, accommodating dietary restrictions and ensuring proper nutrition.
• Laundry Services Professional in-home laundry services including washing, sorting, folding, and ironing to reduce the burden on seniors.
• Light Housekeeping Services Assistance with household tasks including dishes, vacuuming, dusting, and general cleaning to maintain a safe and comfortable home environment.
• Grocery Shopping Services Complete grocery shopping assistance including list creation, transportation, store navigation, and putting items away at home.
• Transfer Assistance Services Wheelchair-to-bed transfer assistance and mobility support using proper techniques and assistive devices to ensure safe transfers.
• Live-In Care Services Around-the-clock caregiver presence in the client's home providing continuous support and care for seniors requiring constant supervision.
• Hourly Care Services Flexible hourly-based care ranging from 30-minute visits to 24-hour care, allowing seniors to match services to their specific needs and lifestyle.
• Catered Living Services Specialized services for seniors in partnered senior living communities including wellness checks, bath visits, pet care, medication reminders, and escorts on a fee-for-service basis.
• Respite Care Services Temporary relief care for family caregivers, allowing them to take breaks while ensuring their loved ones receive professional care.

Quantifiable outcome

• 240+ Google reviews with an average rating of 4.9/5 stars
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor.

• The Clare (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services including wellness checks, bath visits, pet care, medication reminders, and escorts at The Clare senior living community on a fee-for-service basis.
• The Mather (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at The Mather senior living community on a fee-for-service basis.
• Mather Place (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at Mather Place senior living community on a fee-for-service basis.
• Discovery Village Des Plaines (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at Discovery Village Des Plaines on a fee-for-service basis.
• The Merion (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at The Merion senior living community on a fee-for-service basis.
• The Clarendale (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at The Clarendale senior living community on a fee-for-service basis.
• The Carrington (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at The Carrington senior living community on a fee-for-service basis.
• Lincolnwood Place (senior living community)minorStrategic or Co-development PartnerCustom Home Care provides Catered Living™ specialized services at Lincolnwood Place senior living community on a fee-for-service basis.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Help at Home: Large multi-state personal care services provider focused on Medicaid and private-duty in-home care for seniors and persons with disabilities. Competitor at scale with broader geographic reach.
• BAYADA Home Health Care: Large, established home health care provider with personal care, pediatric, and adult home health services across multiple states. Provides overlap with Custom Home Care's personal care and home nursing offerings, though broader and more clinically focused.

Direct peers

• Home Instead: One of the largest senior home care franchises globally, offering personal care, companionship, and dementia care. Operates multiple Chicago-area franchises that compete directly with Custom Home Care for the same private-pay families.
• BrightStar Care: National franchise home care agency providing companion care, personal care, and skilled nursing in clients' homes. Direct competitor to Custom Home Care's hourly and live-in senior care model across Illinois and Chicagoland suburbs.
• Right at Home: Franchise home care agency providing in-home assistance with ADLs, dementia care, and companionship for seniors. Competes directly with Custom Home Care across the Chicago metro.
• Amada Senior Care: Senior care franchise offering in-home personal care, hospice support, and assisted living placement services. Has Chicago-area locations serving the same senior care demographic.
• Senior Helpers: National franchise specializing in in-home senior care, including Alzheimer's and dementia care, personal care, and companionship. Operates in the Chicago area and targets the same client demographic.
• Comfort Keepers: Franchise home care provider offering personal care, companionship, and Interactive Caregiving to seniors. Active in Illinois with overlapping services to Custom Home Care's core offerings.
• Visiting Angels: Franchise home care brand providing companion care, personal care, and respite services to seniors at home. Has multiple Chicagoland locations and competes for the same clients and referral sources.

Emerging players

• Honor Technology: Tech-enabled home care platform pairing caregivers with seniors through proprietary matching software and an app-based experience for families. Represents the technology-enabled model that could disrupt traditional agencies like Custom Home Care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/custom-home-care-inc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Custom Home Care, LLC