Customtech Tecnologia

What Customtech Tecnologia does

Customtech Tecnologia is a Brazilian SaaS company founded in 2011 and headquartered in Bauru, São Paulo, that builds the Flexnote platform — a modular ERP (Flexnote ERP) and a mobile point-of-sale system (Flexnote ONE) — targeting small and medium businesses across food service, retail, and services. Flexnote ERP is sold on a per-module, per-fiscal-regime subscription (MEI at R$39.90/module/month, Simples Nacional at R$59.90/module/month, Regime Normal at R$109.90/module/month) and includes modules for NFS-e electronic invoice emission, financial management, recurring billing, vehicle/fleet management, CRM, reporting, and a free bundled mobile app. Flexnote ONE is a mobile-first POS launched in 2025 with a free tier (Cardápio Digital, 200 orders) and three paid tiers (Digital R$49.90, Essencial R$79.90, Profissional R$109.90/month), plus optional add-ons for delivery-platform integration (iFood, AnotaAi, 99Food), WhatsApp automation with optional AI integration, financial management, and priority support. The technology stack is cloud-hosted on AWS, supports offline operation with automatic synchronization on Flexnote ONE, integrates directly with Brazilian municipal NFS-e systems and banking institutions, and is LGPD-compliant under the direction of a named Data Protection Officer.

The company operates a hybrid go-to-market combining direct self-serve sign-up for Flexnote ONE, a consultative inside-sales motion for Flexnote ERP demos, and a two-tier channel partner program (resellers earning up to 40% margin across five tiers, and referrers earning up to 15% recurring commission). Distribution is exclusively domestic — serving customers throughout Brazil — via the customtech.com.br website, WhatsApp Business as the primary contact channel, Google reviews (5.0 rating), and partner referrals. As of 2026 the company reports 90+ active clients and 300+ users across Brazil, supported by a team of approximately five employees led by founder and CEO Naur Souto, who also serves as Data Protection Officer. The business is bootstrapped with no disclosed venture or private equity investment, no parent company, and no subsidiaries; revenue is generated entirely through recurring monthly SaaS subscriptions.

Name

Customtech Tecnologia

Legal name

Customtech Tecnologia LTDA

Website

https://customtech.com.br

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Customtech Tecnologia is a bootstrapped Brazilian SaaS provider, founded in 2011 and based in Bauru, SP, that offers modular ERP (Flexnote ERP) and mobile point-of-sale (Flexnote ONE) software on subscription to small and medium businesses across Brazil.

Ownership category

akta.pro rank

Product category

Cloud Business Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

Keywords

• Modular ERP software
• Mobile point-of-sale
• NFS-e invoice emission
• Recurring billing SaaS
• Brazilian SMB software

Headquarters

HQ city

Bauru

HQ country

Brazil

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Flexnote ERP Subscriptions: Modular SaaS ERP with per-module monthly subscriptions differentiated by fiscal regime: MEI (R$39.90/module), Simples Nacional (R$59.90/module), Regime Normal (R$109.90/module). Customers activate only needed modules.
2. Flexnote ONE Subscriptions: Multi-tier SaaS POS subscription with three plans: Digital (R$49.90), Essencial (R$79.90), Profissional (R$109.90/month). Includes optional add-on modules for Connectivity (R$30), Financeiro (R$40), Automação (R$50), and Exclusive Support (R$50). Free tier with 200 orders available.
3. Partner/Reseller Licenses: Channel partners purchase licenses at 20-40% discount based on tier (Associado to Parceiro) and resell to end customers at list price, capturing margin difference. Billing can be per-actual-licenses or minimum commitment model.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Customtech Tecnologia develops and sells modular cloud-based SaaS business management software for small and medium Brazilian businesses. The portfolio centers on Flexnote ERP (a modular ERP system for NFS-e invoice emission, financial management, recurring billing, CRM, and fleet management) and Flexnote ONE (a mobile point-of-sale application that turns any smartphone, tablet, or PC into a complete POS with offline mode and delivery platform integration). Both products are sold on monthly subscription plans with no loyalty contracts.

Product overview

Customtech Tecnologia offers a platform-plus-modules product portfolio centered on Flexnote, comprising two main products: Flexnote ERP (modular business management system) and Flexnote ONE (mobile POS application). Flexnote ERP operates on a per-module pricing model (R$39.90-R$109.90/month depending on tax regime) where businesses activate only needed modules including NFS-e emission, financial management, recurring billing, vehicle/fleet management, CRM, and reporting—all with free mobile app access. Flexnote ONE is a mobile-first POS available in free, Digital (R$49.90), Essential (R$79.90), and Professional (R$109.90) tiers, with optional add-ons for delivery platform integration (R$30), financial management (R$40), WhatsApp automation (R$50), and priority support (R$50). Both products share a no-contract, no-commitment philosophy with free cancellation.

Differentiator

Problem solved

Functional benefit

Brands

• Flexnote ERP: Sistema de gestão modular para pequenas e médias empresas - modular ERP system for small and medium businesses with NFS-e emission, financial management, recurring billing, and fleet/vehicle management modules
• Flexnote ONE

Products and services

• Flexnote ERP Modular cloud-based ERP system for small and medium Brazilian enterprises. Customers activate only the modules they need at R$39.90-R$109.90 per module/month depending on tax regime (MEI, Simples Nacional, Regime Normal). Includes NFS-e emission, financial management, recurring billing, vehicle/fleet management, CRM, reports, mobile app, and banking integrations.
• Flexnote ONE Mobile point-of-sale (PDV) application that transforms smartphones, tablets, or PCs into complete POS terminals. Features offline mode with automatic sync, digital menu, WhatsApp order integration, NFC-e emission, and connectivity with iFood, AnotaAi, and 99Food delivery platforms. Offers free plan (Cardápio Digital with 200 orders), Digital (R$49.90/month), Essencial (R$79.90/month), and Profissional (R$109.90/month) tiers with optional add-on modules.

Quantifiable outcome

• No loyalty contract required - cancel anytime without penalty
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature5 records

Partnerships

One partnership is on record.

• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider for Flexnote application and data backup. Both the main website/product and backup data are hosted on AWS, described as 'the largest and most reliable datacenter in the world'.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tiny ERP: Olist-owned Brazilian cloud ERP for small businesses, covering fiscal invoicing, inventory, and online sales — directly comparable product surface and SMB target as Flexnote ERP.
• Conta Azul: Brazilian SaaS financial and business management platform serving SMBs and accountants with invoicing, banking reconciliation, and ERP workflows — overlapping heavily with Flexnote ERP's financial management and bank integration modules.
• Omie: Brazilian cloud-native ERP/management platform focused on small and medium businesses, offering financial management, invoicing, sales, and CRM modules — directly comparable to Flexnote ERP's modular SMB orientation and target customer.
• Saipos: Brazilian restaurant-focused POS and management platform offering order management, delivery integration, and fiscal emission — narrowly comparable to Flexnote ONE in vertical focus and SMB food-service target market.
• Bling: Brazilian SMB ERP and e-commerce/inventory management platform offering NF-e emission, financial control, and marketplace integrations — competing in the same horizontal SMB ERP space as Flexnote with similar tax-compliance features.

Others

• iFood: Brazil's dominant food-delivery platform and integrated POS partner for restaurants — adjacent ecosystem player that Customtech Flexnote ONE integrates with via the Conectividade module and shares a common SMB food-service customer base.

Emerging players

• NFe.io: Brazilian fiscal automation API platform for NF-e/NFS-e/NFC-e emission, sat alongside broader ERP systems — comparable to Flexnote's NFS-e/NFC-e fiscal modules as a focused alternative or complementary solution for SMB invoicing.

Broad incumbents

• Linx (Stone Co.): Brazilian retail and food-service POS/ERP provider owned by Stone, offering checkout, fiscal automation, and back-office solutions — directly comparable POS/invoicing functionality to Flexnote ONE, but at significantly greater scale and capital backing.
• TOTVS: Largest Brazilian enterprise software vendor with broad ERP, management, and vertical SaaS portfolio including SMB-focused products — competes with Flexnote in the broader SMB ERP segment but serves a much wider customer base across segments.
• Stone (POS/payments): Brazilian payments and SMB software provider offering POS terminals and management software — overlaps with Flexnote ONE in Brazilian SMB food-service/retail POS, though positioned as a payments-first incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/customtechbr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customtech Tecnologia