CXAi Inc.
CXAi Inc. is a Canadian-headquartered customer experience outsourcing firm operating across 11 countries with 2,268+ multilingual professionals, delivering omnichannel live-agent support, AI-enabled digital solutions, consulting, and shared CX services to enterprise clients in banking, healthcare, government, retail, automotive, and other regulated verticals.
- Company typePrivate
- Founded-
- HeadquartersMississauga, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What CXAi Inc. does
CXAi Inc. is a privately held, founder-controlled customer experience (CX) outsourcing company headquartered in Mississauga, Ontario. Founded approximately in 2007, the company delivers omnichannel customer engagement through a hybrid model that combines a 2,268-strong live-agent workforce with AI-enabled digital tools, operating 3,165 seats across 11 countries and 18 facilities and handling approximately 4.6 million customer interactions per month in 87+ languages. Its service architecture is organized into four pillars — Live Agent Support (customer care, technical support, acquisition and retention, sales, lead generation, loyalty programs), Digital Solutions (Automation & AI, Analytics, IVR & Telephony, Digital Agents & Bots), Consulting (operational strategy, technology roadmaps, quality assurance), and Shared Services (Quality-as-a-Service, Training-as-a-Service, Analytics-as-a-Service, Workforce-Management-as-a-Service).
The company targets eight primary verticals — Banking & Financial Services, Healthcare, Government, Automotive, Retail & E-Commerce, Communications/Media/Technology, Energy & Utilities, and Startups — and maintains a broad compliance posture covering ISO 9001, ISO 27001, SOC 1 Type II, SOC 2 Type II, PCI DSS, GDPR, HIPAA, FINTRAC/AML/KYC, and PHIPA. This certification stack, combined with documented customer outcomes such as a 38% customer-satisfaction lift in an unnamed Financial Services engagement using sentiment analysis, positions CXAi for regulated enterprise and public-sector contracts. No customer logos are publicly disclosed.
CXAi generates revenue through custom multi-year managed-services contracts that bundle live-agent delivery with digital, consulting, and shared-service modules on a per-client basis; pricing is not publicly disclosed. The company employs a direct go-to-market combining enterprise field sales for large accounts and inside sales for inbound mid-market inquiries, with the executive team — CEO & Founder Asif Mirza, COO Manny Rodrigue, CRO Michael Morrison, VP HR Susan Bowman, and VP Operations Roland Fernandes — owning client engagement nationally. The ownership structure is founder-controlled with no disclosed institutional investors, parent entity, or funding rounds, and seat utilization of approximately 72% indicates meaningful headroom for organic volume growth within existing infrastructure.
CXAi Inc. firmographics
Firmographics- Name
- CXAi Inc.
- Legal name
- CXAi Inc.
- Website
- https://cxai.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CXAi Inc. is a Canadian-headquartered customer experience outsourcing firm operating across 11 countries with 2,268+ multilingual professionals, delivering omnichannel live-agent support, AI-enabled digital solutions, consulting, and shared CX services to enterprise clients in banking, healthcare, government, retail, automotive, and other regulated verticals.
- Ownership category
- akta.pro rank
CXAi Inc. industry classification
Industry- Product category
- Customer Experience Outsourcing (BPO)
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) & Service Excellence (EDABACAB)
Keywords
Where CXAi Inc. is headquartered
LocationHeadquarters
- HQ city
- Mississauga
- HQ country
- Canada
- HQ region
- North America
Offices13 records
Markets served
CXAi Inc. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Live Agent Support: CXAi provides live agent support services including customer care (24/7 phone, email, chat), acquisition & retention, technical support, inbound and outbound sales, lead generation, and loyalty program support. Revenue is generated through professional services delivered by a large workforce of trained agents.
- Digital Solutions: Digital solutions including Automation & AI, Analytics, IVR & Telephony, and Digital Agents & Bots. Delivered as part of integrated managed services or standalone digital tool offerings.
- Consulting: CX transformation consulting including Operational Consulting, Technology Roadmap/Deployment, and Quality Assurance. Billed as professional services, including for clients that do not outsource core CX delivery.
- Shared Services: Shared services offered on a managed service basis to captive/in-house operations including Quality as a Service, Training as a Service, Analytics as a Service, and Workforce Management as a Service. Allows clients to acquire specific services on an a-la-carte basis.
- Workforce Management as a Service (WFMaaS): WFMaaS including Demand Forecasting, Scheduling and Shift Management, Performance Monitoring, Workforce Analytics, and Compliance and Regulation management. Offered as a standalone or bundled shared service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise CX outsourcing contracts |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
CXAi Inc. product offering
Product offeringCore offering
CXAi is a customer experience (CX) outsourcing company that delivers 24/7 live agent support (customer care, technical support, acquisition/retention, inbound/outbound sales, lead generation, loyalty) augmented by AI-powered Digital Solutions (automation, analytics, IVR/telephony, digital agents/bots). It supplements delivery with CX transformation Consulting (operational, technology roadmap, QA) and Shared Services (Quality, Training, Analytics, WFM as a Service) for clients that prefer not to fully outsource. Services are sold as custom managed-service contracts across 11 countries with multilingual support in 87+ languages.
Product overview
CXAi delivers customer experience (CX) solutions as a platform-plus-modules architecture. The core offering centers on Live Agent Support (skilled human agents empowered by AI), supplemented by Digital Solutions (Automation & AI, Analytics, IVR & Telephony, Digital Agents & Bots), Consulting, and Shared Services. Digital Solutions and Shared Services operate as modules that integrate with Live Agent Support, while Consulting provides strategic advisory. The architecture combines human expertise with intelligent automation tools to deliver personalized, omnichannel customer experiences across industries including Startups, Automotive, Retail & E-Commerce, Healthcare, Banking & Financial Services, Government, Communications/Media/Tech, and Energy & Utilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Live Agent Support
Quantifiable outcome
- Financial Services client achieved 38% boost in customer satisfaction with advanced sentiment analysis
- +2 more outcomes
Companies that use CXAi Inc.
Customer profileNamed customers3 records
Segments8 records
Ideal customer profiles4 records
CXAi Inc. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature9 records
CXAi Inc. partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights5 records
CXAi Inc. competitors and assessment
Company assessmentDirect peers
- TaskUs: Mid-sized publicly listed CX and digital outsourcing peer serving digital natives, BFSI, healthcare, and tech. Closest scale and operating-model peer to CXAi, with comparable hybrid tech-plus-agent delivery and similar mid-market to enterprise positioning.
- Alorica: Privately held global CX outsourcing provider with multi-site delivery across the Americas, Asia, and Africa. Comparable in scale, operating model, and reliance on a distributed agent workforce; competes directly for omnichannel outsourcing deals.
- StarTek: Global CX BPO with operations across multiple geographies delivering voice, digital, and back-office support. Closely comparable size, vertical mix, and offshore-heavy delivery model to CXAi.
- TELUS Digital Experience (TELUS International): Canadian-headquartered CX and digital customer experience provider. Most direct geographic peer to CXAi — same home market, similar vertical mix, and competing for many of the same Canadian enterprise, BFSI, and government outsourcing contracts.
Broad incumbents
- Foundever: Major CX outsourcing provider (formerly Sitel/Sykes) with global delivery and strong digital CX capabilities. Direct competitor for enterprise contact center RFPs and similar vertical mix to CXAi.
- Concentrix: Large global CX and customer engagement BPO offering multilingual omnichannel support, technology, and analytics. Comparable across virtually every vertical CXAi serves; represents the kind of scaled incumbent CXAi must displace or partner with for enterprise deals.
- Teleperformance: Global BPO and CX outsourcing leader with hundreds of thousands of agents across 90+ countries. Most relevant incumbent peer — CXAi competes for the same enterprise and mid-market CX outsourcing contracts, particularly in BFSI, healthcare, and government verticals, though at vastly smaller scale.
- Sutherland Global Services: Large digital transformation and CX BPO with strong analytics and AI integration. Competes for similar enterprise contracts with a hybrid model analogous to CXAi, though at much greater scale.
- TTEC Holdings: Customer experience technology and services company combining human agents with digital and AI tools. Closely mirrors CXAi's hybrid tech-plus-human delivery model and serves the same enterprise BFSI, healthcare, and retail/e-commerce segments.
Emerging players
- Cresta: AI-native contact center platform augmenting human agents with real-time AI coaching, sentiment analysis, and automation. Comparable AI capability stack to CXAi's digital solutions, but operating as a pure technology vendor rather than a BPO — relevant for understanding how AI is reshaping CXAi competitive landscape.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks6 records
Key highlights7 records
Customer concentration
CXAi Inc. social profiles
Digital presenceCXAi Inc. compliance and trust
Trust signalCompliance10 records
CXAi Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
CXAi Inc. leadership team
Management profileNumber of profiles
Profiles5 records
CXAi Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CXAi Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CXAi Inc.
What does CXAi Inc. do?
CXAi is a customer experience (CX) outsourcing company that delivers 24/7 live agent support (customer care, technical support, acquisition/retention, inbound/outbound sales, lead generation, loyalty) augmented by AI-powered Digital Solutions (automation, analytics, IVR/telephony, digital agents/bots). It supplements delivery with CX transformation Consulting (operational, technology roadmap, QA) and Shared Services (Quality, Training, Analytics, WFM as a Service) for clients that prefer not to fully outsource. Services are sold as custom managed-service contracts across 11 countries with multilingual support in 87+ languages.
Is CXAi Inc. a public or private company?
CXAi Inc. is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was CXAi Inc. founded?
CXAi Inc. was founded in -1. It employs 11 to 50 people.
Where is CXAi Inc. based?
CXAi Inc. is headquartered in Mississauga, Canada, in the North America region.
How does CXAi Inc. make money?
Five revenue lines are on record. Live Agent Support is the primary driver. The others are digital Solutions, consulting, shared Services and workforce Management as a Service (WFMaaS).
Who are CXAi Inc.'s main competitors?
Direct peers on record are TaskUs, Alorica, StarTek and TELUS Digital Experience (TELUS International). Broad incumbents are Foundever, Concentrix, Teleperformance, Sutherland Global Services and TTEC Holdings. Cresta is listed as an emerging player.
Does CXAi Inc. have an API?
No public API is recorded for CXAi Inc..
What industry is CXAi Inc. in?
CXAi Inc.'s product category is Customer Experience Outsourcing (BPO). Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAAAAJ, Customer Experience (CX) Quality, Training & Workforce Management (WFM). Its NAICS code is 56142 and its SIC code is 8741.