Dilaxia

What Dilaxia does

Dilaxia S.p.A. is an Italian IT services and digital transformation company founded in 2008 and headquartered in Castel Maggiore (Bologna). It operates as the parent of Dilaxia Group, a pool of seven operating entities (Dilaxia, Commit, Hubenture, Dilaxia Nova, Diligo, InTouch, 3hops) collectively employing 250+ people and serving manufacturing, public administration, and tertiary-sector clients across Italy, with an international office in Tirana, Albania. The group holds ISO 9001 and ISO 27001/27017/27018 certifications and structures its offering around four pillars: IT Services, Artificial Intelligence, Cybersecurity, and Software Factory.

The company's revenue model combines professional services — IT consulting, custom software development, infrastructure management, NOC/SOC services, and managed support — with a SaaS portfolio developed primarily through subsidiary Hubenture (Forwork for occupational health and safety, Utopia for GDPR compliance, and Whistleblower Software distributed under exclusive Italian partnership). Generative and hybrid AI products are an emerging line: the Clinical Coding Assistant (ICD Finder) uses a hybrid symbolic AI (Expert.ai) + generative AI (Claude) architecture validated with IRCCS Istituto Ortopedico Rizzoli at 75% accuracy; Product Tagger, Invoice Tagger, Order Tagger, and FashionTagger apply NLU and computer vision to e-commerce and finance automation. The Babel open-source document management platform, originally developed for AUSL Bologna and now available via the Developers Italia catalog, is deployed in nine Italian public administrations.

Distribution is sales-led with regional teams (Bologna, Firenze, Roma, Siena) supported by the Dilaxia Xplora content and event platform for demand generation. The customer base is diversified across 50,000+ companies and 2 million workers served via Hubenture's SaaS platforms, with named public-sector engagements including IRCCS Istituto Ortopedico Rizzoli (15+ years) and AUSL Bologna. Technology dependencies center on the Microsoft ecosystem (365, Power Platform, Power BI, Azure), supplemented by Anthropic, Expert.ai, Reevo, Dell, Veeam, and VMware partnerships. Revenue is not publicly disclosed; the company appears to be founder-owned with no external funding rounds.

Name

Dilaxia

Legal name

Dilaxia S.p.A.

Website

https://dilaxia.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

Dilaxia is an Italian IT services and digital transformation group (250+ employees) serving manufacturing, public administration, and tertiary-sector clients through IT consulting, managed services, and SaaS products including Forwork, Utopia, and Whistleblower Software, with proprietary AI/automation tools.

Ownership category

akta.pro rank

Product category

IT Services & Digital Transformation

NAICS

Custom Computer Programming Services (541511), Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG)

akta.pro secondary industries

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Enterprise Application Reporting, BI & Analytics Enablement (BPAEAGAK)

Keywords

• IT services consulting
• Digital transformation solutions
• Cybersecurity services
• Custom software development
• Enterprise cloud infrastructure

Headquarters

HQ city

Castel Maggiore

HQ country

Italy

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Professional IT Services: IT consulting, custom software development, cybersecurity services, IT infrastructure management, support desk, NOC/SOC services. Provided to enterprises and public administration on project or retainer basis.
2. SaaS Subscriptions: Cloud-based software products including Forwork (occupational health/safety), Utopia (GDPR compliance), and Whistleblower Software. Sold on subscription basis to businesses and public entities. Hubenture subsidiary manages these products serving over 50,000 companies and 2 million workers.
3. Software Licensing & Implementation: Babel document management platform available for reuse by Italian public administrations. Implementation, customization, and maintenance services provided by Dilaxia.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Dilaxia provides professional IT services and proprietary digital transformation solutions to enterprises and public administration in Italy, organized around four pillars: IT Services, Artificial Intelligence, Cybersecurity, and Software Factory. The company develops and sells SaaS products through subsidiary Hubenture (Forwork for occupational health/safety, Utopia for GDPR compliance, Whistleblower Software for EU Directive 2019/1937 reporting) and creates AI-powered automation tools (Product Tagger, Invoice Tagger, Order Tagger, FashionTagger, Clinical Coding Assistant) alongside the open-source Babel document management platform for Italian Public Administration.

Product overview

Dilaxia is an IT services and digital transformation company operating as the parent of a group of companies (Dilaxia Group). Its offering spans both proprietary SaaS products and professional services. The SaaS product portfolio — developed primarily through its subsidiary Hubenture — includes Forwork (occupational health and safety management suite), Utopia (GDPR compliance platform), and Whistleblower Software (EU Directive 2019/1937 compliant reporting platform). The group also developed Babel, an open-source document management platform for Italian public administrations available for free reuse via the Developers Italia catalog. AI-powered offerings include Product Tagger, Invoice Tagger, Order Tagger, FashionTagger, and the Clinical Coding Assistant (ICD Finder) for healthcare. On the services side, Dilaxia provides IT Support (Smart/Enterprise Service Desk, NOC/SOC, 24/7 Assistance), IT Infrastructure (Design & Deployment, Cloud), Cybersecurity, IT Consulting, Custom Software Development, Quality Assurance, Business Intelligence (Power BI-based), Distributed Digital Workplace (Microsoft 365/Power Platform), and AI services including machine learning and virtual assistant adoption. The overall portfolio is organized around four pillars: IT Services, Artificial Intelligence, Cybersecurity, and Software Factory.

Differentiator

Problem solved

Functional benefit

Brands

• Forwork: A cloud software suite that helps optimize occupational health and safety, training, and corporate compliance processes.
• Utopia
• Whistleblower Software
• Babel
• Product Tagger
• Invoice Tagger
• Order Tagger
• Clinical Coding Assistant
• ICD Finder
• FashionTagger
• Xplora
• BI Cash Flow
• BI Controllo di gestione

Products and services

• Forwork Cloud-based software suite that helps optimize occupational health, safety, and training management processes for enterprises and HR/compliance teams.
• Utopia Comprehensive cloud-based GDPR compliance software that adapts company privacy management systems to GDPR requirements.
• Whistleblower Software Cloud-based platform for secure and anonymous reporting of legal, ethical, and regulatory violations, compliant with EU Directive 2019/1937 and Italian D.lgs. n. 24/2023.
• Babel Open-source document management platform for Italian Public Administrations enabling protocol management, determinations, resolutions, and PEC through a unified virtual desktop, developed for AUSL Bologna.
• Clinical Coding Assistant (ICD Finder) AI application using a hybrid symbolic-AI plus generative-LLM architecture to automatically assign ICD diagnostic and procedural codes to unstructured clinical documents for healthcare research and occupational medicine.
• Product Tagger AI-powered solution that automates the creation, management, and optimization of e-commerce product descriptions by analyzing product images and text.
• Invoice Tagger AI-based automated invoice management solution that extracts data from unstructured invoices, attributes expenses to cost centers, and automates the full process from acquisition to archiving.
• Order Tagger AI solution that automates order management and processing regardless of input format or channel (email, PDF, etc.), recognizing and interpreting orders from multiple sources.
• FashionTagger Artificial visual intelligence system that automatically categorizes e-commerce products by generating descriptive tags from product images, recognizing attributes such as category, color, pattern, and details for fashion and other retail sectors.
• IT Support and Managed Services IT support service offerings including Smart Service Desk, Enterprise Service Desk, NOC/SOC systems administration, and round-the-clock 24/7 technical assistance for enterprise and public administration IT environments.
• Cybersecurity Services Cybersecurity consulting and managed security solutions to reduce IT risks and improve digital resilience of organizations through methodical and continuous monitoring (incorporates Reevo security technology).
• Cloud Infrastructure Services Design, deployment, migration, and management of cloud-based infrastructure environments for enterprise and public sector clients, leveraging Azure and AWS.
• Custom Software Development Custom software development services building tailored web, mobile, and enterprise applications aligned with specific business requirements, supported by QA and post-development maintenance.
• Distributed Digital Workplace (DDW) Digital workplace transformation service based on Microsoft 365 and Power Platform, enabling distributed workforce collaboration, remote work optimization, and organizational agility.
• Business Intelligence Solutions (BI Cash Flow & BI Controllo di Gestione) Business Intelligence solutions built on Microsoft Power BI providing financial cash flow monitoring and forecasting (BI Cash Flow) and management control dashboards for economic and equity KPIs by cost and revenue centers (BI Controllo di Gestione).

Quantifiable outcome

• 75% accuracy achieved in clinical coding validation with Istituto Ortopedico Rizzoli on 100 representative cases
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability11 records

Feature12 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• HubenturecoreStrategic or Co-development PartnerHubenture is a SaaS company that originated from Dilaxia's software factory. It specializes in developing scalable and innovative SaaS solutions. The company manages products including Forwork (occupational health/safety), Utopia (GDPR compliance), and manages over 50,000 client companies and 2 million workers. Hubenture operates as a subsidiary with shared values within the Dilaxia Group structure.
• Commit SoftwarecoreStrategic or Co-development PartnerPart of Dilaxia Group, Commit Software specializes in custom software development and digital consulting. The company provides web, mobile, and consulting services, operating from Florence/Prato area with freelance developer network.
• Dilaxia NovacoreStrategic or Co-development PartnerDilaxia Nova extends the group's capabilities internationally with offices in Albania (Tirana). The entity enables Dilaxia to serve clients beyond national borders and supports international expansion.
• DiligominorStrategic or Co-development PartnerDiligo provides digital communication services within the Dilaxia Group ecosystem. Located in Bologna, it complements the group's offerings with communication and digital marketing expertise.
• InTouchminorStrategic or Co-development PartnerInTouch is part of the Dilaxia Group, providing specialized technology services that complement the group's comprehensive IT solutions portfolio.
• 3hopsminorStrategic or Co-development Partner3hops is part of the Dilaxia Group structure, contributing specialized capabilities to the pool of companies within the group ecosystem.
• Whistleblower SoftwarecoreChannel Partner/ Reseller/ DistributorDilaxia is the exclusive distributor and partner for Whistleblower Software in Italy. The partnership includes complete solution delivery with technical assistance and legal consulting for whistleblowing compliance with EU Directive 2019/1937 and Italian D.lgs. n. 24/2023.
• LexJus SinactaminorImplementation/ SI/ Consulting PartnerPartnership with LexJus Sinacta law firm for additional whistleblowing services including organizational analysis, union communication drafting, board resolution drafting, and MOG (Model of Organization and Management) integration per D.lgs. 231/2001.
• MicrosoftcoreTechnology or IntegrationTechnology partner for Microsoft 365, Microsoft Power Platform, Microsoft Power BI, and Azure cloud infrastructure. Dilaxia implements and optimizes Microsoft-based solutions for digital workplace transformation, business intelligence, and cloud infrastructure.
• BI-REX Competence CenterminorStrategic or Co-development PartnerCollaboration on the Codifica Clinica Automatizzata AI project, co-developed with Hubenture. BI-REX hosted the project presentation event on May 13, 2025, featuring validation by IRCCS Istituto Ortopedico Rizzoli.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Exprivia: Italian IT services company with healthcare, public sector, and banking focus. Particularly comparable in Healthcare IT (Clinical Coding Assistant competitor consideration) and PA digital services portfolio.
• Lutech: Italian mid-market IT services group offering cloud, cybersecurity, ERP, and digital workplace solutions with multiple specialized entities. Closely comparable in group structure, vertical focus, and Microsoft-centric delivery model.
• BIP (Business Integration Partners): European management consulting and tech services firm with strong Italian operations and digital transformation practice. Comparable in consulting-led approach, AI/data services, and cross-industry client base.
• Data Reply: Reply group's data and AI specialist, providing AI/ML, data engineering, and analytics services. Directly comparable to Dilaxia's AI/data practice including custom AI solutions and BI enablement.

Broad incumbents

• Engineering Group: One of the largest Italian IT services groups with strong Public Administration practice and proprietary software products. Comparable in serving PA, manufacturing, and financial services with both custom development and packaged solutions.
• Tinexta: Italian digital trust, cybersecurity, and business information group. Comparable through its cybersecurity and digital transformation portfolio, with overlapping Italian mid-market and PA customer base.
• Almaviva: Italian IT services and digital transformation incumbent with significant Public Administration and healthcare exposure. Overlap with Dilaxia in PA document management, IT consulting, and managed services for central/local government.
• Reply: Italian-listed IT consulting and digital transformation group with comparable focus on enterprise services, cloud, and emerging tech. Direct overlap in Microsoft-based digital workplace, AI/ML services, and manufacturing/financial services verticals.

Regional players

• Insiel (Regione FVG): Italian IT services company owned by Friuli-Venezia Giulia region, providing digital services and document management for public administration. Comparable in PA document management focus, though geographically limited to FVG region.

Emerging players

• Datawedge: Italian AI process automation specialist providing document processing, invoice automation, and AI-driven operational tools. Direct overlap with Dilaxia's Tagger product suite (Invoice Tagger, Order Tagger, Product Tagger).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/dilaxia
• Instagraminstagram.com/dilaxia_

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dilaxia