Disability Support Agency

What Disability Support Agency does

Disability Support Agency is a privately held, family-owned Australian provider of in-home disability support services, registered under the National Disability Insurance Scheme (NDIS) and headquartered in Melbourne, Victoria (ABN 36 662 920 149). Founded in 2022 and operating with approximately 10 employees, the company delivers a single integrated service line covering personal care, daily living assistance, household tasks, meal preparation, transportation, companionship, medication assistance, 24-hour care, community participation, and recreational activities, all tailored to individual NDIS plans under a person-centred care model led by Director Caitlin Honeychurch.

The business operates a managed-services revenue model, billing against NDIS-funded care plans on behalf of participants. Pricing is not publicly disclosed but is governed by NDIS price-guide structures and quote-based arrangements. Go-to-market is hybrid: a community-led, referral-based acquisition motion through NDIS networks, healthcare providers, and community organisations, layered with a direct-to-consumer channel comprising a Wix-hosted website with an online referral form plus Director-managed phone and email intake. Marketing investment is minimal — website and organic referrals are the only documented channels, with no paid media, social presence, or partnership ecosystem disclosed.

Technology exposure is shallow: the company has no mobile app, no public API, no proprietary platform, and no disclosed AI tooling. Operational delivery relies on human care workers; scheduling, care planning, and administrative workflows are not documented as digitised. There are no recorded funding rounds, external investors, partnerships, M&A activity, awards, patents, or regulatory actions on file, and the ownership remains tightly family-controlled.

Name

Disability Support Agency

Legal name

Disability Support Agency

Website

https://disabilitysupportagency.com.au

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Disability Support Agency is a family-owned, NDIS-registered in-home disability support provider based in Melbourne, Australia, serving NDIS participants with personal care, daily living, transport, household, companionship, and community participation services since 2022.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• In-home care
• NDIS provider
• Personal care services
• Community participation support

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS-Funded Care Services: The company provides services funded through the National Disability Insurance Scheme (NDIS), Australia's federal disability support program. Services include in-home care, personal care, daily living assistance, transport, household tasks, meal preparation, companionship, medication assistance, and community participation support.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels2 records

Core offering

Disability Support Agency provides NDIS-funded in-home disability support services to participants across Australia. Its core offering includes personal care, daily living assistance, 24-hour care, household tasks and meal preparation, transport arrangements, companionship and emotional support, medication assistance, and community participation support, all delivered under tailored NDIS care plans.

Product overview

Disability Support Agency provides a comprehensive suite of in-home disability support services as a single integrated care offering. The core service encompasses personal care, daily living assistance, household tasks, meal preparation, companionship, medication management, transportation assistance, 24-hour care, and community participation support. The company tailors care to individual NDIS (National Disability Insurance Scheme) plans to help clients remain living independently in their homes, with a person-centred approach ensuring respect, loyalty, compassion, and dignity.

Differentiator

Problem solved

Functional benefit

Products and services

• Home and Community Care In-home disability support services enabling NDIS participants to live independently in their homes and engage with their communities.
• 24 Hour Care Round-the-clock continuous in-home care and support for NDIS participants requiring constant assistance.
• Personal Care Assistance with personal hygiene, dressing, and other daily personal needs for NDIS participants.
• Assistance with Daily Life Tasks Support with everyday activities to help NDIS participants maintain independence at home.
• Assistance with Transport & Travel Arrangements Transport support enabling NDIS participants to attend appointments and access the community.
• Household Task Assistance & Meal Preparation Help with domestic chores, cleaning, and nutritious meal preparation for NDIS participants.
• Companionship & Emotional Support Social and emotional support services to combat isolation and promote wellbeing among NDIS participants.
• Medication Assistance Support with medication management and adherence to prescribed routines for NDIS participants.
• Participation in the Community Facilitation of community engagement and social inclusion activities for NDIS participants.
• Recreational Activities Organised recreational and leisure activities for client engagement and enjoyment.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights1 record

Broad incumbents

• Life Without Barriers: Major Australian NDIS and community services provider offering personal care, supported independent living, and community participation. Comparable as a large-scale registered NDIS provider serving participants in their homes.
• Aruma: One of Australia's largest disability service providers, delivering in-home and community-based NDIS supports across multiple states. Directly comparable as an NDIS-registered provider of daily living, personal care, and community participation services.
• Bolton Clarke: Major Australian home care, disability, and community nursing provider operating across QLD, NSW, and VIC. Comparable as a scaled incumbent delivering in-home personal care and daily living support under similar funding programs.
• Australian Unity: Large mutual offering home care, NDIS support, and independent living services across Australia. Comparable as a broad incumbent in government-funded in-home disability and aged care.

Direct peers

• Northcott: NDIS-registered provider of in-home personal care, daily living assistance, and community participation across NSW, QLD, and ACT. Comparable as a non-profit disability service organisation delivering the same types of funded supports.
• EACH: Victorian-based community health and disability support organisation offering NDIS-funded in-home and community support services. Comparable regional peer given overlap in geography and NDIS service delivery model.
• Scope Australia: Australian disability support provider delivering in-home support, personal care, and capacity-building services under NDIS plans. Closely comparable mission and service mix to Disability Support Agency's community-based offering.

Emerging players

• Hireup: NDIS-registered platform matching participants with disability support workers for in-home and community care across Australia. Competes for the same participant pool with a tech-led, peer-to-peer model.
• Better Caring: Australian online marketplace for NDIS and aged-care support workers, enabling participants and families to arrange in-home care directly. Overlaps with Disability Support Agency's in-home personal-care positioning.
• Mable: Australia-based online platform connecting NDIS participants directly with independent support workers for personal care and daily living. Comparable as a provider of in-home NDIS supports but via a marketplace/tech-enabled model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/disability-support-agency

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Disability Support Agency