Feedback Solutions
- Company typePrivate
- Founded2012
- HeadquartersSecunderabad, India
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Feedback Solutions does
Feedback Solutions is an India-based, privately held software and services company founded in 2012, headquartered in Secunderabad (Hyderabad), Telangana, that provides a patient feedback platform purpose-built for hospitals. The company's product is a cloud-based, multi-channel feedback system that captures patient experience data across the full care journey — including OPD, on-bed (IPD), emergency ward, discharge, revisit, and the niche LAMA/DAMA (Leave/Discharge Against Medical Advice) segments — via SMS, email, QR codes, kiosks, bedside terminals, and telephone interviews. The platform includes customizable survey templates by department, a real-time dashboard with staff task assignment, automated scheduled reporting, sentiment analysis on open-text responses (including native-language support), and integration with existing hospital management systems. Implementation is described as taking as little as three hours, positioning the product for low-friction enterprise deployment in mid-size and large hospital chains.
The business operates on a sales-led, direct-to-hospital go-to-market model, selling quote-based annual subscriptions to hospital administration and quality departments, with a complementary professional services revenue stream (Feedback Calling) in which an internal quality team conducts structured telephone interviews and delivers recorded, consolidated monthly reports. Pricing is not publicly disclosed and is tailored to hospital size and requirements. The company is a small operation — approximately 10 employees — bootstrapped, with no external funding rounds, M&A activity, partnerships, patents, certifications, or named customer references disclosed in the available data. Marketing is concentrated on the company website (feedbacksolutions.in), which serves as the primary information and lead-capture channel and displays multiple hospital client logos. All current operations are restricted to India.
Feedback Solutions firmographics
Firmographics- Name
- Feedback Solutions
- Legal name
- Feedback Solutions
- Website
- https://feedbacksolutions.in
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Feedback Solutions industry classification
Industry- Product category
- Healthcare Patient Feedback Software
- NAICS
- Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Feedback, Surveys, Reputation & Experience Measurement (VoC) (HLACAEAH)
Keywords
Where Feedback Solutions is headquartered
LocationHeadquarters
- HQ city
- Secunderabad
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
Feedback Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Platform Subscription: The company provides a feedback platform as a service to hospitals with implementation and ongoing support. The platform includes real-time feedback collection, analytics dashboard, reporting tools, and integration services.
- Feedback Calling Services: Quality analysis team calls patients to gather feedback on medical facilities, doctor behavior, hygiene, and other hospital aspects. Calls are recorded for audit purposes with consolidated reports delivered monthly.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based pricing - Custom enterprise agreements for hospitals |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Feedback Solutions product offering
Product offeringCore offering
Feedback Solutions provides a cloud-based patient feedback platform for hospitals that captures real-time patient insights across multiple touchpoints (OPD, IPD, Emergency, discharged patients, LAMA/DAMA cases). The platform enables multi-channel feedback collection via SMS, email, QR codes, and kiosks, with customizable surveys, sentiment analysis, staff performance analytics, and integration with existing hospital management systems. Implementation can be completed in as little as three hours.
Product overview
Feedback Solutions offers a unified patient feedback platform for hospitals consisting of multiple integrated modules. The core platform provides real-time feedback collection, customizable surveys, advanced analytics with actionable insights, and integrates with existing hospital management systems. The product portfolio includes specialized modules for On Bed Patients Feedback, Discharged Patients Feedback, LAMA/DAMA Patients Feedback, OPD Feedback, Emergency Ward Feedback, Digital Feedbacks, and Revisit Patients Feedback. Additional services include Courtesy Calling for patient follow-ups and Feedback Calling for structured phone-based quality analysis. The platform also supports hospital maintenance operations through a dedicated feedback module.
Differentiator
Problem solved
Functional benefit
Products and services
- On Bed Patients Feedback
Quantifiable outcome
- Implementation can be completed in as little as three hours
- +3 more outcomes
Companies that use Feedback Solutions
Customer profileNamed customers1 record
Segments6 records
Ideal customer profiles1 record
Feedback Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature9 records
Feedback Solutions partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights5 records
Feedback Solutions competitors and assessment
Company assessmentBroad incumbents
- Qualtrics: Qualtrics is a broad enterprise experience management platform with a dedicated healthcare patient experience solution. It competes with Feedback Solutions in hospital VoC but serves a much wider range of industries and use cases.
Direct peers
- CipherHealth: CipherHealth provides patient engagement, rounding, and post-discharge outreach solutions for hospitals, including feedback collection and analytics. It competes with Feedback Solutions in the post-discharge and inpatient feedback workflows.
- SurveyVitals: SurveyVitals is a healthcare patient satisfaction survey and feedback analytics platform serving medical practices and hospitals. It directly mirrors Feedback Solutions' core offering of patient feedback capture and reporting for healthcare providers.
- Loyal Health: Loyal Health is a patient engagement platform that combines feedback, surveys, and outreach for hospitals and health systems. It is comparable to Feedback Solutions as a hospital-focused patient engagement and feedback vendor.
- Reputation.com: Reputation.com offers a reputation management and patient feedback platform with a healthcare vertical. It overlaps with Feedback Solutions on patient review capture, sentiment analysis, and hospital CX reporting.
- Press Ganey: Press Ganey is the dominant US-based healthcare patient experience measurement platform. It directly competes with Feedback Solutions on hospital patient feedback, surveys, and analytics, but operates at far greater scale and serves primarily US health systems.
- Binary Fountain: Binary Fountain (now part of Press Ganey) provides healthcare-specific patient feedback, online reputation management, and experience analytics for hospitals. It is a direct competitor in the healthcare VoC niche that Feedback Solutions addresses.
- NRC Health: NRC Health is a healthcare-specific patient experience and consumer insights platform serving hospitals and health systems. It is directly comparable to Feedback Solutions in its exclusive focus on healthcare VoC and patient feedback measurement.
- PatientTrak: PatientTrak provides patient satisfaction surveys, feedback kiosks, and experience management for hospitals and clinics. It is a direct small-to-mid-market competitor to Feedback Solutions in hospital patient feedback collection.
Emerging players
- GetWellNetwork: GetWellNetwork is a patient engagement platform that includes feedback and patient experience modules for hospitals. It is partially comparable to Feedback Solutions, with broader engagement workflows beyond feedback collection.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Feedback Solutions social profiles
Digital presenceFeedback Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Feedback Solutions leadership team
Management profileNumber of profiles
Feedback Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Feedback Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Feedback Solutions
What does Feedback Solutions do?
Feedback Solutions provides a cloud-based patient feedback platform for hospitals that captures real-time patient insights across multiple touchpoints (OPD, IPD, Emergency, discharged patients, LAMA/DAMA cases). The platform enables multi-channel feedback collection via SMS, email, QR codes, and kiosks, with customizable surveys, sentiment analysis, staff performance analytics, and integration with existing hospital management systems. Implementation can be completed in as little as three hours.
Is Feedback Solutions a public or private company?
Feedback Solutions is a private company. It is classified as unknown and is currently operating.
When was Feedback Solutions founded?
Feedback Solutions was founded in 2012. It employs 1 to 10 people.
Where is Feedback Solutions based?
Feedback Solutions is headquartered in Secunderabad, India, in the Asia region.
How does Feedback Solutions make money?
Two revenue lines are on record. Platform Subscription is the primary driver. The others are feedback Calling Services.
Who are Feedback Solutions's main competitors?
Qualtrics is listed as a broad incumbent. Direct peers are CipherHealth, SurveyVitals, Loyal Health, Reputation.com, Press Ganey, Binary Fountain, NRC Health and PatientTrak. GetWellNetwork is listed as an emerging player.
Does Feedback Solutions have an API?
No public API is recorded for Feedback Solutions.
What industry is Feedback Solutions in?
Feedback Solutions's product category is Healthcare Patient Feedback Software. Its primary akta.pro industry code is HLACAEAH, Patient Feedback, Surveys, Reputation & Experience Measurement (VoC). Its NAICS code is 541512 and its SIC code is 7372.