Fraserlake

What Fraserlake does

Fraser Lake is a privately-held, independent residential property services firm operating from a single office at 35 Coatsworth Road, Gateshead, in North East England. Founded in 2004 and registered as Fraser Lake Limited (company number 5385971), the firm offers a unified suite of residential property services — sales, lettings, full property management (including HMO portfolio management), and block management — primarily to private individual landlords, residential tenants, vendors/purchasers and a smaller set of block management companies. Its go-to-market is sales-led and local: customers are acquired via office visits, phone and email enquiries, website contact forms, and walk-in traffic to the Gateshead office, supported by a WordPress-based site with the Property Hive listings plugin and a presence on Facebook, LinkedIn, Twitter/X, property portals and a Mailchimp newsletter.

Revenue is generated through four streams: recurring landlord management fees, transactional tenant application and residential sales commissions, quote-based landlord letting fees disclosed in a Fee Structure PDF, and block management services handled personally by a director. Pricing is not publicly displayed for most services; residential sales fees and landlord fees are published on dedicated pages, and tenant application forms are available, but specific rates require direct enquiry. Operational tools include Fixflo for online maintenance reporting (with tenant portal and photo uploads), Google Analytics for site measurement, and online calculators (mortgage, yield, stamp duty) as light lead-generation utilities.

The firm runs with a very small team — two directors (Andrew Lake and Sheila Lake), a Branch Manager (Claire Robson) and a Branch Coordinator (Claire Dawson) — supported by an office mascot. Multiple staff hold NFOPP Level 3 awards and Property Mark qualifications, the firm is regulated by The Property Redress Scheme, holds Client Money Protection, is a member of The Guild of Lettings and Management, and is GDPR compliant. There is no disclosed institutional funding, no parent company, and no subsidiaries; ownership is director-led.

Name

Fraserlake

Legal name

Fraser Lake Limited

Website

https://fraserlake.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Fraser Lake is a Gateshead-based independent property services firm providing residential sales, lettings, property management, HMO and block management services to private landlords, tenants, vendors and block management clients across North East England.

Ownership category

akta.pro rank

Product category

Residential Property Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131), Nonresidential Property Managers (531312)

SIC

Real Estate Agents & Managers (For Others) (6531), Real Estate (6500), Operators Of Apartment Buildings (6513)

akta.pro primary industry

Property Management Advisory & Leasing Administration (FSAEAJAN)

Keywords

• Residential property management
• Lettings agency services
• Residential sales
• HMO licensing management
• Block management

Headquarters

HQ city

Gateshead

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Lettings Fees: Fees charged to landlords and tenants for property letting services. Landlord fees published in Fee Structure document. Tenant application fees also applicable.
2. Property Sales Commissions: Residential property sales services with commissions charged to vendors. Residential sales fees published separately.
3. Property Management Fees: Ongoing management fees for landlords covering property administration, tenant management, maintenance coordination, and compliance.
4. Block Management Services: Specialized management services for block management companies and small business parks, personally handled by Director Andrew Lake.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Fraser Lake is a local, independent property services firm based in Gateshead, North East England, that provides residential sales, lettings, full property management (including HMO licensing), and block management services for multi-unit residential buildings and small business parks. Its offering is delivered by a small team of NFOPP and PropertyMark qualified staff under a personal, one-to-one service model. Recurring landlord management fees and sales commissions are the primary revenue drivers, supported by an online tenant maintenance reporting tool (Fixflo) and property listing distribution via Property Hive.

Product overview

Fraserlake is a local, independent property management company offering a unified suite of residential property services. The core offering combines Sales (residential property sales), Lettings (property-to-rent services), and Property Management (full landlord services including block management). These services are delivered through a personal, one-to-one approach with dedicated professional staff, supported by digital tools including an online tenant portal for repair reporting and various rental property calculators.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Sales Property sales service for individual vendors and purchasers in North East England, providing a personal one-to-one relationship from initial valuation through to sale completion at competitive fees.
• Lettings Residential lettings service that matches tenants with rental properties on behalf of landlords, including tenant vetting, application processing and ongoing tenancy setup.
• Property Management Full property management service for landlords covering tenant relations, maintenance coordination via Fixflo, regulatory compliance including HMO licensing with North East councils, rent collection and arrears management.
• Block Management Specialised management services for multi-unit residential blocks and small business parks, personally handled by Director Andrew Lake, covering communal area maintenance, leaseholder coordination and contractor management.

Quantifiable outcome

• Low level of rental arrears through close management and proactive approach to problems

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

One partnership is on record.

• FixflocoreTechnology or IntegrationFixflo is an online repair reporting system for tenants integrated into Fraser Lake's property management services. Tenants can login to a portal, upload pictures and report maintenance issues, enabling more efficient service delivery and quicker repairs.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Others

• FirstPort (formerly Peverel): Large UK residential property management and block management specialist. Comparable in the block management part of Fraser Lake's business but operates at national scale with thousands of developments.
• Fixflo: Online maintenance reporting platform used by Fraser Lake for tenant repair reporting. Comparable as a technology partner and indicative of the digital tooling ecosystem serving small letting and management agents.
• Let Alliance: UK tenant referencing and lettings technology provider used by many small letting agents. Comparable ecosystem position as a service supplier to independent letting agents like Fraser Lake.

Emerging players

• Purplebricks: Online-first UK estate agency offering sales and lettings at a flat fee model. Represents a disruptive, technology-led alternative that competes with traditional local agents like Fraser Lake on price and convenience.

Broad incumbents

• Hunters Property Group: National UK estate and letting agency franchise network offering sales, lettings, and property management. Comparable services with broader geographic coverage and brand recognition than Fraser Lake.
• Leaders Romans Group: Large UK residential property group offering sales, lettings, block management, and financial services. Overlaps with Fraser Lake's full-service offering, particularly block management, while operating at significantly larger scale.
• Your Move: Large national UK estate and letting agency chain owned by a major property group. Offers overlapping residential sales, lettings, and property management but operates at much greater scale and geographic breadth than Fraser Lake.

Direct peers

• Martin & Co: UK lettings and property management franchise focused on residential landlords with a similar mix of lettings, management, and sales services. Directly comparable in service offering and target customer (private landlords).
• Belvoir Lettings: National UK lettings and property management franchise network offering residential sales, lettings, and managed services to landlords. Highly comparable business model to Fraser Lake's sales, lettings, and management offering.

Regional players

• Romans Estate Agents: Regional estate and letting agency serving the South and South East of England with a comparable mix of sales, lettings, and property management. Comparable in operating model but serves a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/fraserlakes
• Facebookfacebook.com/FraserLakeProperty
• LinkedInlinkedin.com/company/fraserlake

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fraserlake