Glenhaven

What Glenhaven does

Glenhaven Family Care is a Tasmanian not-for-profit community service organization founded in 1964, operating across the North and North West of the state from three physical locations: a North West Office at Camp Clayton in Ulverstone, a Northern Office on Broadland Drive in Launceston, and Kentish House on Station Street in Sheffield. The organization delivers four core service lines — Foster Care (Out of Home Care), Disability Support Services, the Integrated Family Support Service (IFSS), and the Kentish House community center — supplemented by branded programs including MAC (My Active Choice) for disability activities and TemCare Ted for children's outreach. Service delivery is in-person and relationship-based, anchored by dedicated case managers and field staff, with training delivered through proprietary programs such as the nationally recognised Shared Lives Training Package and the Step by Step Assessment Process.

The business model is government-contracted community services, with the Government of Tasmania described as the primary partner and revenue source. A secondary revenue stream comes from a monthly community donation program offering $5, $10, $50, and $100 tiers, plus service fees associated with support delivery. Marketing and outreach rely on a content-driven blog, a Facebook presence (Glenhaven Family Care page), email newsletters, and community events hosted at Kentish House. Glenhaven also operates Kentish House as a multi-tenant community hub hosting at least 11 visiting partner organizations spanning health, legal, housing, and advocacy services.

Underlying technology is operational rather than digital-platform in nature: a person-centered service delivery model supported by evidence-based training curricula, a CMS-based website, and a children's email outreach channel. There is no evidence of proprietary software products, AI/ML systems, or technology licensing revenue; the organization's "technology" is its service methodology, training library, and embedded community relationships built over six decades.

Name

Glenhaven

Legal name

Glenhaven Family Care

Website

https://glenhaven.org.au

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

11–50 employees

Short description

Glenhaven Family Care is a Tasmanian not-for-profit founded in 1964 that delivers foster care, disability support, integrated family services, and community programs from offices in Ulverstone, Launceston, and Sheffield, primarily under contract with the Tasmanian government.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Foster care services
• Disability support
• Family support services
• Out of home care
• Community service organization

Headquarters

HQ city

Ulverstone

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Funding: Primary revenue stream through partnerships with Government to deliver community services including foster care and disability support
2. Donations and Contributions: Monthly donation program inviting community members to support through $5, $10, $50, $100 monthly contributions
3. Service Fees: Fees associated with support services provided to families and individuals

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Glenhaven Family Care is a not-for-profit community service organisation that delivers foster care (Out of Home Care), disability support services, an Integrated Family Support Service (IFSS), and a community centre (Kentish House) to vulnerable children, families, foster carers, and people with disabilities in North and North West Tasmania. Services are delivered in person at three physical offices and supported by evidence-based training programs, structured carer assessment, and community-based programs such as the MAC program and TemCare Ted.

Product overview

Glenhaven Family Care is a not-for-profit community service organization that operates as a single, unified service offering rather than a platform-plus-modules architecture. The organization provides four core service lines: Foster Care (Out of Home Care), Disability Support Services (including the MAC program), Integrated Family Support Service (IFSS), and Kentish House community center. These services work together to support children, individuals, and families in Tasmania's North and North West regions. Additionally, the organization offers supplementary programs such as TemCare Ted (a children's communication initiative) and various community engagement activities through Kentish House including playgroup, youth space, and visiting health services.

Differentiator

Problem solved

Functional benefit

Brands

• Kentish House: Community hub in Sheffield providing services to meet the needs of the Kentish community, including playgroup, visiting services, youth space, and community events
• MAC Program (My Active Choice)
• TemCare Ted

Products and services

• Foster Care (Out of Home Care) Out of Home Care providing care for the community's most vulnerable children through foster care services, including short-term and long-term placements, respite care, and ongoing support for foster carers.
• Disability Support Services Disability support services offering activities and accommodation options for participants with disabilities, including the MAC (My Active Choice) program designed to foster independence and community engagement.
• Integrated Family Support Service (IFSS) Integrated Family Support Service providing support and resources to build family strength, resilience and capacity for families in need of intervention and ongoing support.
• Kentish House Community Centre Community centre in Sheffield delivering services to meet the needs of the Kentish community, including playgroup, youth space, visiting health and advocacy services, donated food programs, and community events.

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Government of TasmaniacoreStrategic or Co-development PartnerPrimary government partner for delivery of community services including foster care, disability support, and family services. Works in partnership with Government to deliver diverse range of support services to Tasmanian communities.
• Rural Health TasmaniaminorStrategic or Co-development PartnerCollaborates with Rural Health Tasmania to provide visiting health services at Kentish House, supporting community health outcomes.
• Kentish Regional ClinicminorStrategic or Co-development PartnerPartners with Kentish Regional Clinic for health events and community programs at Kentish House location.
• Kentish CouncilminorStrategic or Co-development PartnerCollaborates with Kentish Council during Mental Health Week and community events, providing services to meet Kentish community needs.
• ELPE HealthminorStrategic or Co-development PartnerRegular visiting service provider at Kentish House offering health services to community members.
• Salvation ArmyminorStrategic or Co-development PartnerRegular visiting service at Kentish House providing community support services.
• SafeChoicesminorStrategic or Co-development PartnerRegular visiting service at Kentish House providing advocacy and support services.
• Advocacy TasmaniaminorStrategic or Co-development PartnerRegular visiting service at Kentish House providing advocacy services to community members.
• Terese Sheffield Community GardenminorStrategic or Co-development PartnerFacilitates gardening activities with children at Kentish House, promoting community engagement and skill development.
• Tech Steps Dance StudiominorStrategic or Co-development PartnerConducts Funky Movement workshop for children during school holiday activities at Kentish House.
• Legal Aid TasmaniaminorStrategic or Co-development PartnerProvides community information sessions at Kentish House with plans for additional visits in the new year.
• Tenancy Union of TasmaniaminorStrategic or Co-development PartnerProvides community information sessions at Kentish House supporting tenant rights and housing stability.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Mission Australia: Large national nonprofit delivering housing, family, employment and community services. Broader portfolio than Glenhaven, but overlaps on family support and community programs.
• Aruma: National disability services nonprofit (formerly House with No Steps). Competes with Glenhaven in disability support and accommodation, with substantially greater geographic scale.

Direct peers

• Yooralla: Victoria-based nonprofit specialist in disability support services and accommodation. Comparable to Glenhaven's disability support and MAC program offering.
• OzChild: Australian nonprofit delivering foster care, kinship care and family services. Comparable in scale, mission and service mix to Glenhaven's foster care and IFSS offerings.
• Berry Street: Victorian-based nonprofit providing foster care, family services and early childhood programs. Closely comparable service mix to Glenhaven, including training and assessment of carers.
• Life Without Barriers: Large Australian nonprofit delivering foster care, out-of-home care, disability support and family services nationally. Closest comparable model to Glenhaven, operating at much greater scale across overlapping service lines.
• MacKillop Family Services: Catholic nonprofit delivering out-of-home care, foster care and family support across Australia. Directly comparable service portfolio and trauma-informed care approach.
• Barnardos Australia: National nonprofit focused on children in care, foster care and family preservation programs. Overlaps directly with Glenhaven's foster care and family support core services.

Regional players

• CatholicCare Tasmania: Tasmanian nonprofit providing family, relationship and community services statewide. Operates in the same regional market with overlapping client segments.
• Anglicare Tasmania: Tasmania-focused arm of the Anglicare network, delivering community services, family support and aged/disability care within the same regional catchment as Glenhaven.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Glenhaven-Family-Care-509871682374599
• LinkedInlinkedin.com/company/glenhaven

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glenhaven