What Good Samaritan Inn - Melbourne does

Good Samaritan Inn is a Melbourne-based not-for-profit company limited by guarantee, registered as a Public Benevolent Institution with Deductible Gift Recipient (DGR Type 1) status, and registered with the Australian Charities and Not-for-Profit Commission. Founded in 1996 by Sister Helen Mills and Sister Anne Dixon under the Benedictine tradition of the Sisters of the Good Samaritan, the organization has provided refuge for women, gender diverse people, children and young people experiencing family violence for over 24 years. Its core service is a tiered accommodation model: The Inn (24/7 crisis accommodation), Transitional House (6 to 12-month medium-term stays), and The Haven (10 self-contained apartments opened November 2025, offering up to 12-month stays). Adjacent services include case management, risk assessment and safety planning, family violence counselling, trauma-informed programs for children (art therapy, garden therapy, pet therapy), advocacy, financial assistance, and the Women in Work employment and coaching program, which uses the EMpath-informed coaching model and is supported by 34 partner organisations.

The organization has no proprietary technology product; it is a service delivery organization. Its value proposition rests on a trauma-informed, client-centered model rooted in the Benedictine tradition of hospitality, with clients referred to as "guests." Technology use is limited to standard office productivity, a customer-facing website (goodsamaritaninn.org.au), email newsletter, and Instagram presence. The business model is funded through four revenue streams: ongoing Victorian Government funding (originating from the 2017 Royal Commission into Family Violence), Commonwealth funding from the Department of Social Services (confirmed August 2024), tax-deductible donations from individuals and corporations, bequests/legacy giving, and corporate partnerships (sponsorships, payroll giving, matched giving, in-kind donations). Services are provided free of charge to clients. Operating geographies are restricted to Victoria, Australia, with all facilities based in Melbourne's northern metropolitan region.

Name

Good Samaritan Inn - Melbourne

Legal name

Good Samaritan Inn

Website

https://goodsamaritaninn.org.au

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Good Samaritan Inn is a Melbourne-based not-for-profit providing crisis, medium-term, and transitional accommodation and support services for women, gender diverse people, and children experiencing family violence. Founded in 1996, it operates The Inn, The Haven, and Women in Work programs.

Ownership category

akta.pro rank

Product category

Family Violence Support Services

NAICS

Individual and Family Services (6241), Child and Youth Services (624110), Community Housing Services (62422), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Protection Services (GBV, Child Protection, Legal Aid) (BPADADAH), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Family violence support
• Crisis accommodation
• Transitional housing
• Therapeutic counselling
• Employment coaching

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding and Grants: Good Samaritan Inn receives ongoing funding from the Victorian Government following the 2017 Royal Commission into Family Violence, as well as Commonwealth funding from the Australian Government Department of Social Services. The organization also received specific funding for the Banyule Project from the Victorian Government.
2. Donations and Fundraising: As a Public Benevolent Institution with Deductible Gift Recipient status, the organization receives tax-deductible donations from individuals, corporations, and community groups. Donations of $2 and over are tax deductible.
3. Bequests and Legacy Giving: Individuals can leave bequests in their Will to support the organization's ongoing work with women and children experiencing family violence.
4. Corporate Partnerships: Companies can partner through fundraising events, sponsorships, payroll giving, matched giving, pro bono services, and in-kind donations.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Good Samaritan Inn is a specialist family violence service providing crisis, short-term, and transitional accommodation along with case management, counselling, and therapeutic programs for women, gender diverse people, children and young people experiencing family violence in Melbourne. The organization also delivers the Women in Work employment coaching program and is supported by government grants, tax-deductible donations, and corporate partnerships.

Product overview

Good Samaritan Inn is a not-for-profit social services organization providing a coordinated suite of accommodation and support services for women, gender diverse people, children and young people experiencing family violence. The core service offerings include crisis accommodation (The Inn), transitional accommodation (The Haven with 10 self-contained apartments, opening late 2025), and medium-term housing. The Women in Work employment and coaching program provides personalized career support. Additional services include case management, risk assessment and safety planning, family violence counselling, therapeutic programs for children (including pet therapy and art therapy), advocacy, financial assistance, and family violence prevention awareness programs. The organization also has the Banyule Project in development as a future facility.

Differentiator

Problem solved

Functional benefit

Brands

• The Haven: A transformative new facility opened November 2025 providing 10 self-contained apartments and community spaces for women, trans and gender diverse people, and children impacted by family violence.
• The Inn
• Women in Work

Products and services

• The Inn Crisis accommodation service providing 24/7 supported accommodation to women, children and young people experiencing family violence, including immediate safety and case management support.
• The Haven Medium-term accommodation facility with 10 self-contained apartments and community spaces for women, trans and gender diverse people, and children impacted by family violence, offering stays of up to 12 months.
• Women in Work Employment and coaching program supporting victim-survivors of family violence to regain independence, build resilience and secure sustainable employment through personalised EMpath-informed coaching and connections to 34 partner organisations.
• Crisis Accommodation Immediate safe housing for women, gender diverse people, children and young people experiencing family violence.
• Medium-term Accommodation Transitional housing allowing guests to stay for extended periods of 6 to 12 months while working towards independent living.
• Case Management Support Ongoing case management including journey planning documents, goal setting, and connecting clients to specialist services.
• Risk Assessment and Safety Planning Professional assessment of risk levels and development of personalised safety plans for guests.
• Family Violence Counselling Counselling services for victim-survivors of family violence to support recovery from trauma.
• Therapeutic Programs for Children and Young People Child and young person-focused, trauma-informed support including pet therapy with Jinkee the poodle and Banjo, art therapy groups run by Berry Street art therapists, and garden therapy.
• Family Violence Prevention Awareness Programs Programs aimed at raising community awareness and preventing family violence.
• Advocacy Services Advocacy support including representing client views, providing information and guidance, preparing legal submissions, accompanying clients to meetings and appointments, and negotiating on behalf of guests.
• Financial Assistance Assistance with applications for Family Tax Benefit and other Centrelink payments, retrieval of belongings, and connections to financial support services.
• Banyule Project New facility under development to create 10 short-term homes for women and children, prioritising women and families without Australian permanent residency including from migrant and refugee backgrounds and Aboriginal and Torres Strait Islander communities, part-funded by the Victorian Government.

Quantifiable outcome

• 34 adults and 25 children/young people supported last financial year with 2,062 bed nights
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• Safe and EqualcoreStrategic or Co-development PartnerSafe and Equal is the peak body for specialist family violence services in Victoria. Good Samaritan Inn works with Safe and Equal towards a world where everyone is safe, respected and thriving, living free from family and gender-based violence.
• Safe Steps Family Violence Response CentrecoreStrategic or Co-development PartnerSafe Steps is Victoria's 24/7 specialist support service for anyone experiencing or afraid of family violence. Good Samaritan Inn works in partnership with Safe Steps to provide coordinated response to victim-survivors.
• Northern Integrated Family Violence Services (NIFVS)coreStrategic or Co-development PartnerNIFVS is a partnership providing family violence system leadership across Melbourne's northern metropolitan region. Good Samaritan Inn collaborates with NIFVS for integrated service delivery.
• Architects Without FrontiersminorImplementation/ SI/ Consulting PartnerCompleted pro-bono essential upgrades to the Inn including bathroom refurbishment and room renovations during COVID-19 restrictions.
• Danihers Facility ManagementminorStrategic or Co-development PartnerEmployment Program partnership providing employment and mentoring opportunities for women experiencing family violence and homelessness.
• RMIT UniversityminorImplementation/ SI/ Consulting PartnerFour RMIT social work student placements supported at Good Samaritan Inn.
• Victorian Council of Social Services (VCOSS)minorImplementation/ SI/ Consulting PartnerSupported a young trainee to complete a Community Services Traineeship at Good Samaritan Inn.
• Economic Mobility PathwayscoreTechnology or IntegrationEvidence-based coaching approach used in the Women in Work program to support survivors on their journey of healing and empowerment.
• Asylum Seeker Resource Centre (ASRC)minorStrategic or Co-development PartnerProvided ongoing case management support for Mariyam after referral from Good Samaritan Inn.
• Haven Home SafeminorChannel Partner/ Reseller/ DistributorHomelessness service that referred Fayza to Good Samaritan Inn's crisis accommodation.
• Neami NationalminorStrategic or Co-development PartnerCommunity-based mental health services organisation that partnered with Women in Work to provide employment opportunity for Fayza.
• Muslim Women's CentreminorStrategic or Co-development PartnerProvided social and cultural support for Mariyam, connected by Good Samaritan Inn.
• Women in Work Partner OrganisationscoreChannel Partner/ Reseller/ Distributor34 partner organisations providing employment opportunities and workplace support for Women in Work program participants.

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/goodsamaritaninn
• LinkedInlinkedin.com/company/good-samaritan-inn-melbourne

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Good Samaritan Inn - Melbourne