Gemeente Haaksbergen

What Gemeente Haaksbergen does

Gemeente Haaksbergen is a Dutch municipality (gemeente) located in the province of Overijssel, in the Twente region of the Netherlands. It serves approximately 24,000+ residents across the main settlement of Haaksbergen and the smaller village communities of Buurse and St. Isidorushoeve. The municipality is governed by a 19-seat municipal council, a college of mayor and aldermen, and a mayor (Gerard van den Hengel), operating under the Dutch Gemeentewet (Municipalities Act). It delivers statutory public services including civil registration, identity documents (passports, ID cards, driver's licenses), building permits, tax collection, waste management, social welfare, youth care, public safety, and infrastructure maintenance.

Service delivery operates through a multi-channel model: in-person at the publieksbalie (public counter) at Blankenburgerstraat 28, via the Mijn Haaksbergen online portal and iBurgerzaken civil affairs system, through telephone support, and via written correspondence. The underlying technology stack consists of commodity Dutch municipal government platforms — iBurgerzaken for citizen services, Mercell for procurement, Seneca-based CMS for the website, SmartCJM for appointment scheduling, and ReadSpeaker for accessibility — with no proprietary technology development.

The municipality's revenue model combines national government transfers (gemeentefonds), locally collected taxes executed by GBTwente (property tax, waste tax, sewerage fees, tourist tax, dog tax, commuter tax), and civil service fees (identity documents, marriage ceremonies, civil registry extracts, VOG certificates, parking permits). Service delivery is largely outsourced to regional partners: Twente Milieu handles waste collection, Noaberpoort delivers social services, Omgevingsdienst Twente manages environmental compliance, and Stichting Vizier provides anti-discrimination reporting. The entity is a public-sector monopoly with no commercial competitors within its jurisdiction.

Name

Gemeente Haaksbergen

Legal name

Gemeente Haaksbergen

Website

https://haaksbergen.nl

Company type

Public

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Haaksbergen is a Dutch municipality in Overijssel province serving approximately 24,000+ residents. It delivers statutory public services including civil registration, identity documents, permits, waste collection, social welfare, and local administration through digital portals and physical service counters.

Ownership category

akta.pro rank

Product category

Public Administration Services

NAICS

Executive and Legislative Offices, Combined (921140)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Civil registration services
• Public administration
• Waste management services
• Building permit services

Headquarters

HQ city

Haaksbergen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Municipal Taxes: GBTwente executes tax collection on behalf of the municipality including waste tax, property tax (OZB), sewerage fees, tourist tax, dog tax, and commuter tax.
2. Civil Service Fees: Fees collected for identity documents (passports, ID cards, driver's licenses), marriage ceremonies, extracts from civil registry, legalizations, VOG certificates, and other civil services.
3. Government Funding: General government funding from national government for municipal services and infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Gemeente Haaksbergen is a Dutch municipality providing statutory public administration services to approximately 24,000+ residents and local businesses in the Twente region. Its core offerings include civil registration and identity documents (passports, ID cards, driver's licenses), marriage ceremonies, building and environmental permits, municipal tax collection (OZB, waste tax, sewerage fees), waste collection coordination, and referral to social welfare services (youth care, elderly care, debt assistance) delivered through partner organizations such as Noaberpoort and Twente Milieu.

Product overview

Gemeente Haaksbergen operates a digital citizen service platform consisting primarily of the Mijn Haaksbergen online portal, iBurgerzaken civil affairs system, and SmartCJM appointment scheduling. These interconnected systems enable residents to access administrative services including passport/ID applications, driver's licenses, residence notifications, marriage registration, building permits, and public reporting. The municipality also maintains a comprehensive content management system (Seneca-based) serving its main website with accessibility features including ReadSpeaker text-to-speech.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Digital accessibility compliance verified by Siteimprove automated testing and Stichting Accessibility manual assessment in 2024
• +2 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Twente MilieucoreChannel Partner/ Reseller/ DistributorThe municipality outsources household waste collection and recycling services to Twente Milieu. This includes collection of household waste, paper, glass, packaging materials, and operation of the environmental station (milieustraat). Twente Milieu also provides waste calendars and customer service for Haaksbergen residents.
• GBTwentecoreChannel Partner/ Reseller/ DistributorGBTwente (Gemeentelijk Belastingkantoor Twente) executes all municipal tax collection on behalf of the municipality including waste tax (afvalstoffenheffing), property tax (OZB), sewerage fees (rioolheffing), tourist tax, dog tax, and commuter tax.
• NoaberpoortcoreChannel Partner/ Reseller/ DistributorNoaberpoort is the primary provider of social welfare services in Haaksbergen, handling youth care, elderly care, disability support, and general social assistance. They operate the social domain reporting point and coordinate care services for residents in need.
• ROZ OndernemerspuntminorChannel Partner/ Reseller/ DistributorROZ (Regionale Ontwikkelingsmaatschappij) Ondernemerspunt provides business support services including financial counseling, debt management assistance, and impact entrepreneurship support for entrepreneurs facing financial difficulties.
• Twentse KrachtminorGTM or Marketing PartnerJoint recruitment platform with 14 Twentse municipalities, Waterschap Vechtstromen, and other regional government entities for shared job postings and workforce recruitment.
• Veiligheidsregio Twente (VRTW)minorStrategic or Co-development PartnerRegional safety and emergency services partnership for coordinated emergency response, event safety guidelines, and public safety initiatives.
• Stichting VizierminorChannel Partner/ Reseller/ DistributorAnti-discrimination bureau serving Twente region, handling discrimination complaints as required by the Wet gemeentelijke antidiscriminatievoorzieningen.
• Stichting Ondernemersfonds 't Varck-BrammelominorGTM or Marketing PartnerBusiness park foundation collaborating to address network congestion (netcongestie) issues and develop smart solutions for local entrepreneurs on industrial estates.
• Nieuwe Energie OverijsselminorChannel Partner/ Reseller/ DistributorProvincial support program providing energy advisory services and support programs for SMEs to reduce energy consumption and transition to green energy.
• Omgevingsdienst TwenteminorChannel Partner/ Reseller/ DistributorRegional environmental service agency providing energy advice and environmental compliance guidance for local businesses in Twente.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Others

• Vereniging van Nederlandse Gemeenten (VNG): Dutch national municipal association representing all 342 Dutch municipalities. Not a peer operator but a key ecosystem actor for Haaksbergen — provides policy advocacy, shared services (KING/Gemnet), and the collective bargaining/knowledge layer that small municipalities like Haaksbergen depend on for operational scale.

Direct peers

• Gemeente Winterswijk: Municipality of ~29,000 residents in the adjacent Achterhoek region with a comparable rural/economic profile (industry, agriculture, tourism). Useful peer for benchmarking how small Dutch municipalities outside the Randstad deliver services and structure regional partnerships.
• Gemeente Almelo: Twente-region municipality of ~73,000 residents sharing the same regional service-delivery infrastructure. Comparable statutory service portfolio but at materially larger scale, providing a useful comparison point on cost-to-serve and service-throughput efficiency.
• Gemeente Losser: Adjacent small Twente municipality with ~22,000 residents and a similar rural character. Delivers an identical portfolio of municipal services and shares the same regional partnerships (Twente Milieu, GBTwente, Veiligheidsregio Twente), making operational comparison highly direct.
• Gemeente Hengelo: Larger neighboring Twente municipality (~81,000 residents) that shares the same regional partnership ecosystem. Provides a useful 'scaled-up' benchmark for the same service portfolio and offers insight into what Haaksbergen's trajectory might look like at higher scale.
• Gemeente Borne: Neighboring Twente-region municipality with ~23,000 residents — almost identical scale to Haaksbergen — providing the same statutory municipal services (civil registration, permits, waste, social domain) to its citizens. Most directly comparable peer by both population size and geographic proximity.
• Gemeente Oldenzaal: Twente-region municipality with ~32,000 residents. Operates the same statutory municipal services and is embedded in the same GBTwente/Twente Milieu/VRTW partnership network, making it a close operational peer despite a slightly larger urban core.
• Gemeente Hof van Twente: Nearby Twente municipality with ~35,000 residents formed by merger of several smaller communities. Shares the same regional service-delivery ecosystem (Twente Milieu, GBTwente) and offers a useful comparison point for multi-kernen service delivery.
• Gemeente Dinkelland: Neighboring Overijssel/Twente municipality with ~26,000 residents and a comparable rural/small-village profile (multiple small kernen similar to Buurse and St. Isidorushoeve). Provides the same statutory service mix and faces the same fiscal scale constraints.

Broad incumbents

• Gemeente Enschede: Largest Twente municipality (~158,000 residents) and regional center. While Haaksbergen is a distinct administrative unit, Enschede's broader municipal operation is the dominant regional incumbent — setting service standards, hosting the regional safety partnership (VRTW), and providing the scale benchmark that contextualizes Haaksbergen's position in the regional service ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/gemhaaksbergen
• YouTubeyoutube.com/user/GemHaaksbergen/videos
• Facebookfacebook.com/gemeentehaaksbergen
• LinkedInlinkedin.com/company/gemeente-haaksbergen
• Instagraminstagram.com/gemhaaksbergen

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Haaksbergen