What Gemeente Losser does

Gemeente Losser is a Dutch municipal government entity serving approximately 23,500 residents across five villages (Losser, Overdinkel, De Lutte, Beuningen, and Glane) in the Twente region of eastern Netherlands, near the German border. As a statutory public administrative body governed by an elected municipal council and mayor, it provides comprehensive local government services including civil affairs (passports, ID cards, driver's licenses), social services (work, income, youth, and care through the WIJZ team), waste management, building permits, local taxation (property tax, waste levy, sewerage levy, tourist tax), and community development. The municipality operates a digital services portal (losser.nl) with integrated citizen-facing applications including iBurgerzaken, Signalen, Afsprakenmodule, and iBabs, alongside accessibility features such as ReadSpeaker text-to-speech and Teletolk sign language interpretation. Its main administrative facility, 't Lossers Hoes, functions as an integrated community center co-locating the municipal service desk, library, GGD Twente health clinic, police contact point, and social organizations. The municipality extends service capacity through an inter-municipal partnership with Gemeente Enschede, allowing residents to access civil document services at the Enschede stadskantoor. Revenue derives from local taxes and levies, regulated service fees, and central government funding through the Dutch gemeentefonds. The current administration is a coalition of Burgerforum, CDA and VVD formed June 23, 2026, with Jan Eshuis serving as interim municipal secretary from August 10, 2026.

Name

Gemeente Losser

Legal name

Gemeente Losser

Website

https://losser.nl

Company type

Private

Founded year

1811

Operating status

Operating

Headcount range

101–250 employees

Short description

Gemeente Losser is a Dutch municipality serving approximately 23,500 residents across five villages in the Twente region, providing statutory local government services including civil affairs, social services, waste management, permits, and local taxation through digital and in-person channels.

Ownership category

akta.pro rank

Headquarters

HQ city

Losser, Overijssel

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Local Taxes and Levies: Municipality collects various local taxes including property tax (onroerendezaakbelasting), WOZ valuation-based taxes, waste levy (afvalstoffenheffing), sewerage levy (rioolheffing), and tourist tax (toeristenbelasting).
2. Service Fees: Fees for services such as passports, ID cards, driver's licenses, permits, and waste disposal. Costs include €7.50 per 240 liters for bulky household waste.
3. Government Funding: Central government funding and subsidies for municipal services and social welfare programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Gemeente Losser is the municipal government of Losser in the Dutch province of Overijssel, delivering statutory public services to approximately 23,500 residents across the villages of Losser, Overdinkel, De Lutte, Beuningen, and Glane. Its core offering encompasses civil affairs administration (passports, ID cards, driver's licenses, registrations, extracts), permits and enforcement, social welfare programs through the WIJZ team (work, income, youth and care), waste management, public-space maintenance reporting, and community development. Services are delivered via the 't Lossers Hoes community center, the losser.nl digital portal, phone support, and a service partnership with Enschede stadskantoor.

Product overview

Gemeente Losser operates a digital municipal services portal providing citizen-facing administrative services. The core offering consists of an online portal at losser.nl with integrated digital services for passports, ID cards, driver's licenses, relocation notifications, waste management, permits, and social services. Key service components include: the appointment scheduling system for in-person services at 't Lossers Hoes community center, the Melding Doen hazard reporting system, iBurgerzaken for citizen administrative tasks, and e-invoicing for suppliers. The municipality also provides accessibility features including ReadSpeaker text-to-speech and Teletolk interpretation services.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Digital Services Portal (losser.nl) Online portal providing access to all municipal services for residents and entrepreneurs of Losser, including passport/ID/driver's license applications, relocation notifications, permit requests, waste management, and social services.
• Melding Doen (Hazard and Issue Reporting) Online service allowing residents to report unsafe situations in public spaces such as road damage, fallen trees, loose branches, or drainage issues.
• Appointment Scheduling for Municipal Services Digital system for scheduling appointments at the municipal service desk for passport, ID card, driver's license, and other in-person services.
• Afvalbrengpunt (Waste Drop-off Point) Municipal waste collection facility at Ravenhorsterweg 10 in Losser where residents can dispose of various waste types including hazardous materials, construction debris, and recyclables; requires environmental pass (milieupas).
• 't Lossers Hoes Community Center Community center at Raadhuisplein 1, Losser housing multiple municipal and social services including municipal counter, library, healthcare consultations (GGD Twente), and social support organizations (Aveleijn, Fundament).
• iBurgerzaken Online Citizen Affairs Digital citizen affairs system for online administrative tasks including registration, deregistration, and document requests such as proof of deregistration abroad via the RNI (Non-Residents Records) system.
• E-invoicing Service for Suppliers Digital invoicing system allowing suppliers to submit e-invoices or PDF invoices to the municipality via the Tie Kinetix integration.
• WIJZ Team Social Support (Work, Income, Youth, Care) Toegangsteam WIJZ providing integrated support to residents on work, income, youth and care matters; accessible by phone (053-537 74 00) and email ([email protected]).
• Ondernemersloket (Entrepreneur Support Desk) Dedicated service point for local entrepreneurs with email support ([email protected]) and account managers covering recreation/tourism, business parks, retail associations, and workforce.

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Gemeente EnschedecoreStrategic or Co-development PartnerPartnership with municipality Enschede allowing Losser residents to access civil services (passports, ID cards, driver's licenses, health declarations) at the Enschede stadskantoor. This extends service availability beyond Losser's own office hours.
• AveleijnminorOthersDay care for people with intellectual disabilities located in 't Lossers Hoes community center.
• Bibliotheek LosserminorOthersPublic library located in 't Lossers Hoes community center.
• GGD TwenteminorOthersMunicipal health service with consultatiebureau (child health clinic) located in 't Lossers Hoes.
• Stichting Fundament LossercoreStrategic or Co-development PartnerCollaboration on initiatives like 'Veilig Vooruit' (safe aging) program and elderly support services. Fundament provides elderly advisory services.
• Twente MilieuminorOthersWaste management company providing environmental passes and waste collection information for residents.
• FietsersbondminorOthersCyclists' Association present at 'Veilig Vooruit' events to provide information about tricycles and cycling safety.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Gemeente Almelo: Mid-large Twente municipality operating the full Dutch municipal service catalog. Comparable as a regional incumbent against which Losser's smaller-scale service delivery and shared-services strategy can be benchmarked.
• Gemeente Hengelo: Larger Twente city that, like Enschede, sits within the same regional service ecosystem as Losser. Comparable as a Dutch municipality offering a full range of public services but at significantly larger scale.
• Gemeente Enschede: Largest municipality in the Twente region and formal shared-services partner of Gemeente Losser for civil affairs. Directly comparable as a Dutch municipality delivering the same core services (passports, IDs, social services, waste) but at materially larger scale.

Direct peers

• Gemeente Rijssen-Holten: Twente municipality of comparable population and rural-mix character, sharing many regional dynamics with Losser. Direct comparable for service-delivery benchmarks and shared-services potential.
• Gemeente Borne: Small Twente municipality operating adjacent to Hengelo. Comparable as a small Dutch municipality executing the full municipal service catalog including the Wmo/jeugd social domain.
• Gemeente Hof van Twente: Mid-sized Twente municipality formed from a merger of several villages, structurally similar to Losser's five-village geography. Comparable in delivering decentralized village-level services under one municipal administration.
• Gemeente Hellendoorn: Overijssel/Twente-region municipality of similar mid-small scale, delivering the standard Dutch municipal service portfolio. Useful comparable on digital service infrastructure and citizen-engagement approach.
• Gemeente Oldenzaal: Neighboring Twente municipality of comparable scale and demographic profile. Operates the same Dutch municipal service catalog (civil affairs, social domain, waste, vergunningen) for a similar-sized population.
• Gemeente Dinkelland: Small rural Twente municipality bordering Losser, with comparable population size and a similar mix of small villages. Closely analogous in scale, service breadth, and rural-economy focus.
• Gemeente Tubbergen: Small rural municipality in the Twente region with comparable population (~33k) and service scope. Comparable as a small Overijssel municipality executing the standard Dutch municipal service catalog.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/gemeentelosser
• LinkedInlinkedin.com/company/losser-gemeente
• Instagraminstagram.com/gemeentelosser

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Losser