What gemeente Oldenzaal does

Gemeente Oldenzaal is the municipal government of Oldenzaal, a city of approximately 32,000 residents in the Twente region of Overijssel, Netherlands. It is a public governmental body — not a commercial enterprise — administering statutory local services including civil registration (BRP), passports, ID cards and driver's licenses, building and environmental permitting, social welfare and youth care, waste management oversight, parking, urban planning, cultural heritage, and sustainability programming. The municipality is governed by a 23-seat municipal council and a college van burgemeester en wethouders led by Mayor Patrick Welman, with a 2026–2030 coalition of Solidair Oldenzaal, CDA Hart voor Oldenzaal, and De Oldenzaalse VVD; total headcount is approximately 349 staff.

The municipality operates a digital service-delivery platform built around the MijnOldenzaal citizen portal, supplemented by an external online appointment booking system, a digital civil-registry e-services module (edienstenburgerzaken.oldenzaal.nl), an online subsidy and reporting platform (formulier.oldenzaal.nl), a digital parking service, and a social-services intake hub (Sociaal Plein Oldenzaal). The website and associated platforms are WCAG 2.1 AA accessibility compliant, integrate DeepL for machine translation, ReadSpeaker for text-to-speech, and GovMetric for citizen feedback, and use DigiD for identity verification on subsidy applications. Distribution is hybrid: 24/7 digital self-service plus appointment-based in-person service at the Stadhuis, with auxiliary touchpoints at Bibliotheek Oldenzaal (Informatiepunt Digitale Overheid) and the relocated Sociaal Plein hub.

Revenue is not publicly disclosed, as is standard for Dutch municipalities, and is generated through a mix of municipal taxes (notably OZB property tax), service fees (waste collection via Twente Milieu under a Diftar pay-as-you-throw system, plus passport/ID/driver's license fees), central government allocations (gemeentefonds/Rijk), and targeted subsidies such as the €400,000 Energyke Buurt scheme and Duurzaam Oldenzaal sustainability loans. The customer base is non-discretionary: residents, local businesses, visitors, and cultural institutions within the Oldenzaal municipal boundary, with no external geographic expansion planned.

Name

gemeente Oldenzaal

Legal name

Gemeente Oldenzaal

Website

https://oldenzaal.nl

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Oldenzaal is the municipal government of Oldenzaal, Netherlands, serving approximately 32,000 residents with statutory local services including civil registration, permitting, social welfare, waste management, and sustainability programs via a digital citizen portal and appointment-based town hall services.

Ownership category

akta.pro rank

Product category

Local Government Public Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512)

SIC

Services-Management Services (8741), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Local Transportation, Parking & Mobility Administration (BPAIACAM), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Civil affairs administration
• Building permits regulation
• Social services delivery
• Local public administration

Headquarters

HQ city

Oldenzaal

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Municipal Taxes (OZB): Onroerendezaakbelasting (property tax) levied on real estate owners
2. Waste Collection Fee (Afvalstoffenheffing): Waste collection fee charged to households for waste management services provided by Twente Milieu
3. Government Funding: Central government funding and supplementary financial resources from the national government (Rijk)

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

Gemeente Oldenzaal is a municipal government entity delivering public administration services to approximately 32,000 residents and local businesses. Core offerings include civil registration (births, marriages, deaths), passport/ID/driver's license issuance, building and environmental permits, waste management coordination via Twente Milieu, social welfare services, municipal tax collection (OZB), and digital services via the MijnOldenzaal citizen portal. The municipality also administers subsidy schemes for sustainability, culture, sports, and education, and operates urban planning and housing development programs.

Product overview

Gemeente Oldenzaal operates a comprehensive digital municipal services platform consisting of multiple integrated online service modules. The core offering includes a citizen portal (MijnOldenzaal) providing personalized access to services, alongside specialized modules for appointment scheduling, civil registry services, digital reporting, subsidy applications, parking management, and social services. The platform also incorporates third-party integrations for accessibility (ReadSpeaker, DeepL translation) and citizen feedback (GovMetric). External portals extend the ecosystem to tourism/events (UitinOldenzaal.nl) and genealogical research (genealogie.oldenzaal.nl). The platform serves approximately 32,000 residents and functions as the primary digital interface between the municipality and its citizens for administrative transactions, information dissemination, and civic participation.

Differentiator

Problem solved

Functional benefit

Products and services

• MijnOldenzaal Citizen Portal Personal citizen portal providing registered residents with 24/7 digital access to municipal services, information, and personalized notifications including address changes, driver's license applications, and civil registry extracts.
• Online Appointment Scheduling System Digital appointment booking system enabling residents to schedule visits to the city hall for passports, ID cards, driver's licenses, and building-related matters.
• Digital Civil Registry Services (eDiensten Burgerzaken) Online services for civil registry matters including address change notifications, BRP extracts, birth notifications, marriage declarations, and death registrations.
• Online Subsidy Application System Digital platform accessible via DigiD for applying to municipal subsidy programmes including energy efficiency, neighborhood initiatives, cultural programmes, and business support grants.
• Digital Reporting / Melding System Online platform for residents to report municipal issues such as broken streetlights, loose pavement tiles, street waste, environmental concerns, and found/lost items.
• UitinOldenzaal.nl Tourism and Events Portal External portal providing information on events, accommodations, shopping, dining, and local attractions for visitors to Oldenzaal.
• Parking Services (Parkeren Oldenzaal) Digital parking management platform offering pay-by-phone (belparkeren), parking permit applications, and parking machine locations with tariffs for the city center.
• Digital Project Information Portal Online portal providing information about current and planned municipal projects, including infrastructure, urban development, and building initiatives in Oldenzaal.
• Energy Advice Services (Energieloket) Digital and in-person platform offering free home energy assessments, sustainable living guidance, and access to municipal energy advisors and coaches for residents.
• Social Services Portal (Sociaal Plein Oldenzaal) Central digital and physical intake point for accessing social welfare benefits, employment support, debt counseling, and care services for residents.

Quantifiable outcome

• Digital service availability 24/7 via citizen portal
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core, major and minor.

• Twente MilieucoreOthersWaste collection and processing contracted to Twente Milieu. Handles household waste collection, milieupas (environmental pass), minicontainers, underground containers, and waste education. Part of Diftar pay-as-you-throw system.
• CoteqcoreTechnology or IntegrationElectricity grid operator responsible for strengthening and upgrading the medium-voltage network in Oldenzaal. Currently executing major infrastructure work on electricity network around city center.
• Dura Vermeer Bouw en Vastgoed HengelocoreStrategic or Co-development PartnerSelected as contractor for stadhuis renovation through European tender process. Regional construction company with strong local presence. Known for Vijfhoek renovation and Driehoek construction projects.
• BPD | Bouwfonds GebiedsontwikkelingmajorStrategic or Co-development PartnerDevelopment partner for Stakenbeek residential area Phase 2. Partnership with Trebbe for construction of approximately 90 homes including row houses, corner houses, semi-detached homes, and apartments.
• TrebbemajorStrategic or Co-development PartnerConstruction partner with BPD for Stakenbeek Phase 2 development. Building approximately 90 homes in green residential area.
• VitenscoreOthersRegional drinking water company. Sent letters to residents about potential water shortages during summer due to increased demand and limited supply in the region.
• MenzisminorOthersCollective health insurance offering for low-income residents of Oldenzaal. Municipality facilitates access to group health insurance scheme.
• Herstructureringsmaatschappij Overijssel (HMO)majorStrategic or Co-development PartnerRegional development company partnering with municipality on Langestraat area revitalization project alongside WBO Wonen.
• WBO WonenmajorStrategic or Co-development PartnerSocial housing corporation partner in Langestraat area development and Molkenboerstraat project (12 lifetime-adaptable rental homes).
• Gemeenten Dinkelland en LosserminorStrategic or Co-development PartnerJoint Rekenkamercommissie (Audit Commission) shared with neighboring municipalities Dinkelland and Losser for independent municipal auditing.
• Laagland ArcheologieminorOthersArcheological research firm that conducted excavations at Deurningerpoort site, documenting Oldenzaal's Hanseatic history.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Gemeente Almelo: Regional Twente municipality of significant size (~73k residents) offering comparison benchmark for municipal service delivery, economic development programs, and infrastructure governance.
• Gemeente Enschede: Largest Twente municipality (~160k residents) and university city providing the regional reference point for municipal service scale, urban development, and infrastructure investment.

Regional players

• Gemeente Tubbergen: Smaller rural Overijssel municipality in Twente with comparable municipal service portfolio, including statutory social services and infrastructure investment programs.
• Gemeente Borne: Neighboring Overijssel municipality in the Twente region. Comparable scale (~23k residents) and similar mix of residential development, sustainability programs, and digital municipal services.
• Gemeente Haaksbergen: Overijssel municipality in eastern Twente of comparable population size (~24k residents) with overlapping rural-urban service mix and regional cooperation patterns.
• Gemeente Hengelo: Larger Twente municipality (~81k residents) where Dura Vermeer Bouw en Vastgoed Hengelo (Oldenzaal's renovation contractor) is headquartered. Provides regional peer benchmark for service delivery scale.

Direct peers

• Gemeente Losser: Direct neighbor to Oldenzaal in Twente, sharing the joint audit commission with Dinkelland. Similar small-municipality profile, Overijssel province, with overlapping service portfolio for ~22-23k residents.
• Gemeente Hof van Twente: Overijssel municipality formed from a merger of smaller towns, similar in population scale (~35k residents) to Oldenzaal, with overlapping Twente-region governance structure and digital service offerings.
• Gemeente Rijssen-Holten: Overijssel municipality of comparable size (~38k residents) with active residential development programs and similar municipal service portfolio in the Twente region.
• Gemeente Dinkelland: Neighboring Overijssel municipality sharing a joint Rekenkamercommissie (audit commission) with Oldenzaal and Losser. Comparable rural-urban Twente governance profile, smaller population base, and similar statutory municipal service mandate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/stadoldenzaal
• Facebookfacebook.com/stadoldenzaal
• LinkedInlinkedin.com/company/gemeente-oldenzaal
• Instagraminstagram.com/stad_oldenzaal

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about gemeente Oldenzaal