Hamilton County 9-1-1 Emergency Communications District
The Hamilton County 9-1-1 Emergency Communications District is a government special purpose district that operates the primary 9-1-1 answering point and county-wide CAD/GIS/AVL dispatch system for Hamilton County, Tennessee, serving residents, visitors, and 28 public safety agencies.
- Company typePrivate
- Founded2001
- HeadquartersChattanooga, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Hamilton County 9-1-1 Emergency Communications District does
The Hamilton County 9-1-1 Emergency Communications District is a government-owned special purpose district headquartered in Chattanooga, Tennessee, designated by the Tennessee Emergency Communications Board as the primary 9-1-1 answering point for Hamilton County (excluding Lookout Mountain). The district operates a 25,000-square-foot communications center at 3404 Amnicola Highway, staffed by more than 130 telecommunicators who handle an average of 2,000 to 2,500 calls for service each day and provide dispatch coordination for 28 public safety agencies across law enforcement, fire, and EMS. Its core technology stack centers on a county-wide Computer Aided Dispatch (CAD) system that integrates GIS mapping and Automatic Vehicle Location (AVL), supplemented by the CueHit text communications program for non-life-threatening contacts.
The district's revenue model is non-commercial: it is funded primarily by Tennessee-regulated telephone user fees administered through the TECB, supplemented by contracted dispatch service fees from seven municipal police departments (Sheriff's Office, Chattanooga PD, Collegedale PD, East Ridge PD, Red Bank PD, Signal Mountain PD, and Soddy-Daisy PD). The organization is governed by an 11-member Board of Directors with ex-officio seats for the Hamilton County Sheriff, the County Mayor, the Chattanooga Mayor, and the Chattanooga Police and Fire Chiefs, plus appointed members serving staggered four-year terms. It holds CALEA Public Safety Communication Accreditation and APCO P33 Training Program Certification, and earned the Tennessee Emergency Numbers Association Dispatch Event of the Year award in 2022.
Customer concentration is structurally High because every dollar of revenue is sourced from a single county jurisdiction, with Chattanooga representing the dominant municipal partner. Recent strategic activity is oriented around municipal consolidation (Soddy-Daisy, September 2025), leadership stabilization (Carney confirmed as Executive Director in April 2023; Loveless confirmed as Director of Operations in July 2023), and service-surface expansion via CueHit. The district has no AI/ML capabilities disclosed and no private capital structure, operating entirely as a public-sector emergency services provider.
Hamilton County 9-1-1 Emergency Communications District firmographics
Firmographics- Name
- Hamilton County 9-1-1 Emergency Communications District
- Legal name
- Hamilton County 9-1-1 Emergency Communications District
- Website
- https://hc911.org
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- The Hamilton County 9-1-1 Emergency Communications District is a government special purpose district that operates the primary 9-1-1 answering point and county-wide CAD/GIS/AVL dispatch system for Hamilton County, Tennessee, serving residents, visitors, and 28 public safety agencies.
- Ownership category
- akta.pro rank
Hamilton County 9-1-1 Emergency Communications District industry classification
Industry- Product category
- Public Safety Emergency Communications Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Communications Services, Nec (4899), Radiotelephone Communications (4812)
- akta.pro primary industry
- Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
- akta.pro secondary industries
- Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)
Keywords
Where Hamilton County 9-1-1 Emergency Communications District is headquartered
LocationHeadquarters
- HQ city
- Chattanooga
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Hamilton County 9-1-1 Emergency Communications District business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Others
Revenue model
- Telephone User Fees: Primary funding source from telephone user fees as governed by the Tennessee Emergency Communications Board (TECB)
- Dispatch Service Contracts: Partner emergency response agencies contract with the district for dispatch services, providing additional revenue for the district's 9-1-1 services
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Hamilton County 9-1-1 Emergency Communications District product offering
Product offeringCore offering
The Hamilton County 9-1-1 Emergency Communications District operates as the exclusive primary answering point for 9-1-1 calls in Hamilton County, Tennessee (excluding Lookout Mountain), providing 24/7 emergency call-taking and dispatch services for law enforcement, fire, and EMS across 28 agencies using a state-of-the-art county-wide Computer Aided Dispatch (CAD) system with integrated GIS mapping and AVL technology. The district employs more than 130 telecommunicators who handle 2,000 to 2,500 calls for service per day and offers a text communications program (CueHit) for non-life-threatening communications, operating from a 25,000 SF facility at 3404 Amnicola Highway, Chattanooga.
Product overview
Hamilton County 9-1-1 Emergency Communications District operates a unified emergency communications system consisting of core 9-1-1 emergency call-taking and dispatch services for 28 agencies across Hamilton County, Tennessee. The district provides a county-wide Computer Aided Dispatch (CAD) system with integrated GIS Mapping and Automatic Vehicle Location (AVL) technology, along with a CAD Geographical Information System. The district has introduced CueHit, a text communications program for non-life threatening calls that enables ongoing communication between callers and 9-1-1 telecommunicators. The 9-1-1 Center facility at 3404 Amnicola Highway houses over 130 telecommunicators handling 2,000 to 2,500 daily calls for service.
Differentiator
Problem solved
Functional benefit
Products and services
- 9-1-1 Emergency Communications Services Primary answering point for all emergency calls within Hamilton County, Tennessee (excluding Lookout Mountain), providing emergency and administrative support for residents, visitors, and first responders. The district employs more than 130 telecommunicators who answer an average of 2,000 to 2,500 calls for service each day.
- Dispatch Services for Partner Agencies Contracted emergency dispatch services for law enforcement, fire, and EMS across 28 agencies. The district contracts dispatch services for seven police departments including the Sheriff's Office, Chattanooga PD, Collegedale PD, East Ridge PD, Red Bank PD, Signal Mountain PD, and Soddy-Daisy PD.
- CueHit Text Communications Program Text communications program for non-life threatening calls, enabling callers and 9-1-1 call-takers to maintain communications during and after the call.
- Computer Aided Dispatch (CAD) System County-wide state-of-the-art Computer Aided Dispatch system that includes GIS Mapping and Automatic Vehicle Location (AVL) technology. The district provides and maintains all hardware and software for this system.
- CAD Geographical Information System (GIS) GIS system maintained by the district for emergency communications dispatch operations, supporting mapping and location services for first responders.
Quantifiable outcome
- Handles 2,000 to 2,500 calls for service per day
- +2 more outcomes
Companies that use Hamilton County 9-1-1 Emergency Communications District
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Hamilton County 9-1-1 Emergency Communications District technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Hamilton County 9-1-1 Emergency Communications District partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- City of Soddy-DaisycoreThe Soddy-Daisy Commission voted to consolidate emergency communications with Hamilton County 9-1-1. The transition makes Soddy-Daisy Police Department one of the district's contracted dispatch service partners. City Manager Burt Johnson stated this is the best operational and financial decision for Soddy-Daisy citizens.
- Tennessee Emergency Communications Board (TECB)coreState regulatory body that governs telephone user fees funding the district's 9-1-1 services. TECB establishes policies and funding mechanisms for emergency communications districts across Tennessee.
- APCO InternationalcoreInternational association for public safety communications officials. The district has achieved APCO P33 Training Program Certification, demonstrating commitment to professional training standards for telecommunicators.
- National Emergency Number Association (NENA)coreIndustry organization supporting 9-1-1 education and standards. The district's Executive Director and staff have completed NENA's Center Manager Certification Program (CMCP).
- CALEA (Commission on Accreditation for Law Enforcement Agencies)minorPublic Safety Communications Accreditation program. The district holds Public Safety Communication Accreditation, demonstrating compliance with industry standards for emergency communications.
- Hamilton County Sheriff's OfficecoreOne of seven agencies contracting for dispatch services. The Sheriff serves as an ex-officio permanent board member. District provides 9-1-1 call handling and emergency dispatch for the county's law enforcement.
- Chattanooga Police DepartmentcoreLargest municipal police department contracting for dispatch services. The Police Chief serves as an ex-officio permanent board member. District provides comprehensive emergency dispatch for the city's law enforcement needs.
- City of Chattanooga Mayor's OfficecoreThe Mayor of the largest municipality serves as an ex-officio permanent board member. The city contributes a Treasurer board member representing the Mayor's office.
- Chattanooga Fire DepartmentcoreThe Fire Chief serves as an ex-officio permanent board member. District coordinates dispatch for fire and emergency response services for the city.
- National Center for Missing and Exploited ChildrenminorPartnership supporting AMBER Alert dissemination through the district's emergency communications system to help locate missing and exploited children.
- American Red CrossminorPartnership supporting disaster response coordination and emergency communications during natural disasters and large-scale emergencies.
- Hamilton County Emergency ManagementcoreThe Director of Hamilton County Office of Emergency Management serves as a board member. Coordinates large-scale emergency response and mutual aid operations.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Hamilton County 9-1-1 Emergency Communications District competitors and assessment
Company assessmentBroad incumbents
- Tyler Technologies (Public Safety Division): Provides NewWorld CAD and public-safety software used by county and municipal PSAPs; broad incumbent whose dispatch product competes for the same agency customers Hamilton County serves.
- Hexagon Safety, Infrastructure & Geospatial: Supplies CAD and GIS software (HxGN OnCall) to public-safety agencies globally; broad incumbent whose technology platform competes in or underpins district-scale PSAP operations.
- Motorola Solutions: Provides CommandCentral CAD, mapping, and public-safety communications platforms used by PSAPs nationwide; relevant because the district's CAD/GIS/AVL stack sits on technology commonly supplied or competed against by Motorola.
- CentralSquare Technologies: Vendor of public-safety CAD, RMS, and mobile solutions sold to PSAPs and emergency communications centers; adjacent incumbent providing comparable dispatch technology infrastructure.
- NICE (Public Safety / CX): Supplies emergency call recording, quality management, and analytics solutions widely deployed in PSAP environments; broad incumbent adjacent to the district's call-taking and quality assurance operations.
Direct peers
- Metro Nashville Emergency Communications Center: Davidson County / Nashville PSAP providing 9-1-1 call-taking and multi-discipline dispatch for police, fire, and EMS; comparable in scale and integrated CAD operations, though operated under different governance.
- Shelby County 9-1-1 Emergency Communications District: Tennessee county 9-1-1 district serving the Memphis metropolitan area; the closest direct analog in terms of governance model (TECB-funded district), multi-agency dispatch scope, and CAD-driven operations.
- Knox County E-911: Tennessee county-level PSAP serving Knox County / Knoxville with consolidated 9-1-1 call-taking and dispatch; structurally and operationally comparable to Hamilton County 9-1-1 as another TECB-regulated Tennessee emergency communications district.
Emerging players
- RapidSOS: Emergency data platform delivering device-based location, health, and sensor data to PSAPs; emerging player whose technology is increasingly integrated into PSAP workflows analogous to Hamilton County's CueHit and PulsePoint integrations.
- Carbyne: Cloud-native emergency call-handling platform offering video, text, and AI-enabled PSAP capabilities; emerging player competing for the same dispatch modernization budgets Hamilton County invests in.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Hamilton County 9-1-1 Emergency Communications District social profiles
Digital presenceHamilton County 9-1-1 Emergency Communications District compliance and trust
Trust signalCompliance2 records
Hamilton County 9-1-1 Emergency Communications District financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hamilton County 9-1-1 Emergency Communications District leadership team
Management profileNumber of profiles
Profiles13 records
Hamilton County 9-1-1 Emergency Communications District funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hamilton County 9-1-1 Emergency Communications District M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hamilton County 9-1-1 Emergency Communications District
What does Hamilton County 9-1-1 Emergency Communications District do?
The Hamilton County 9-1-1 Emergency Communications District operates as the exclusive primary answering point for 9-1-1 calls in Hamilton County, Tennessee (excluding Lookout Mountain), providing 24/7 emergency call-taking and dispatch services for law enforcement, fire, and EMS across 28 agencies using a state-of-the-art county-wide Computer Aided Dispatch (CAD) system with integrated GIS mapping and AVL technology. The district employs more than 130 telecommunicators who handle 2,000 to 2,500 calls for service per day and offers a text communications program (CueHit) for non-life-threatening communications, operating from a 25,000 SF facility at 3404 Amnicola Highway, Chattanooga.
Is Hamilton County 9-1-1 Emergency Communications District a public or private company?
Hamilton County 9-1-1 Emergency Communications District is a private company. It is classified as state government owned and is currently operating.
When was Hamilton County 9-1-1 Emergency Communications District founded?
Hamilton County 9-1-1 Emergency Communications District was founded in 2001. It employs 101 to 250 people.
Where is Hamilton County 9-1-1 Emergency Communications District based?
Hamilton County 9-1-1 Emergency Communications District is headquartered in Chattanooga, United States, in the North America region.
How does Hamilton County 9-1-1 Emergency Communications District make money?
Two revenue lines are on record. Telephone User Fees are the primary driver. The others are dispatch Service Contracts.
Who are Hamilton County 9-1-1 Emergency Communications District's main competitors?
Broad incumbents on record are Tyler Technologies (Public Safety Division), Hexagon Safety, Infrastructure & Geospatial, Motorola Solutions, CentralSquare Technologies and NICE (Public Safety / CX). Direct peers are Metro Nashville Emergency Communications Center, Shelby County 9-1-1 Emergency Communications District and Knox County E-911. Emerging players are RapidSOS and Carbyne.
Does Hamilton County 9-1-1 Emergency Communications District have an API?
No public API is recorded for Hamilton County 9-1-1 Emergency Communications District.
What industry is Hamilton County 9-1-1 Emergency Communications District in?
Hamilton County 9-1-1 Emergency Communications District's product category is Public Safety Emergency Communications Services. Its primary akta.pro industry code is BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP), with a secondary code of BPAKAFAJ, Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch). Its NAICS code is 56142 and its SIC code is 4899.