Hamilton County 9-1-1 Emergency Communications District

What Hamilton County 9-1-1 Emergency Communications District does

The Hamilton County 9-1-1 Emergency Communications District is a government-owned special purpose district headquartered in Chattanooga, Tennessee, designated by the Tennessee Emergency Communications Board as the primary 9-1-1 answering point for Hamilton County (excluding Lookout Mountain). The district operates a 25,000-square-foot communications center at 3404 Amnicola Highway, staffed by more than 130 telecommunicators who handle an average of 2,000 to 2,500 calls for service each day and provide dispatch coordination for 28 public safety agencies across law enforcement, fire, and EMS. Its core technology stack centers on a county-wide Computer Aided Dispatch (CAD) system that integrates GIS mapping and Automatic Vehicle Location (AVL), supplemented by the CueHit text communications program for non-life-threatening contacts.

The district's revenue model is non-commercial: it is funded primarily by Tennessee-regulated telephone user fees administered through the TECB, supplemented by contracted dispatch service fees from seven municipal police departments (Sheriff's Office, Chattanooga PD, Collegedale PD, East Ridge PD, Red Bank PD, Signal Mountain PD, and Soddy-Daisy PD). The organization is governed by an 11-member Board of Directors with ex-officio seats for the Hamilton County Sheriff, the County Mayor, the Chattanooga Mayor, and the Chattanooga Police and Fire Chiefs, plus appointed members serving staggered four-year terms. It holds CALEA Public Safety Communication Accreditation and APCO P33 Training Program Certification, and earned the Tennessee Emergency Numbers Association Dispatch Event of the Year award in 2022.

Customer concentration is structurally High because every dollar of revenue is sourced from a single county jurisdiction, with Chattanooga representing the dominant municipal partner. Recent strategic activity is oriented around municipal consolidation (Soddy-Daisy, September 2025), leadership stabilization (Carney confirmed as Executive Director in April 2023; Loveless confirmed as Director of Operations in July 2023), and service-surface expansion via CueHit. The district has no AI/ML capabilities disclosed and no private capital structure, operating entirely as a public-sector emergency services provider.

Name

Hamilton County 9-1-1 Emergency Communications District

Legal name

Hamilton County 9-1-1 Emergency Communications District

Website

https://hc911.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

The Hamilton County 9-1-1 Emergency Communications District is a government special purpose district that operates the primary 9-1-1 answering point and county-wide CAD/GIS/AVL dispatch system for Hamilton County, Tennessee, serving residents, visitors, and 28 public safety agencies.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications Services

NAICS

Telephone Call Centers (56142)

SIC

Communications Services, Nec (4899), Radiotelephone Communications (4812)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency 9-1-1 dispatch
• Computer aided dispatch
• Public safety communications
• Emergency medical dispatch
• GIS mapping for emergencies

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Telephone User Fees: Primary funding source from telephone user fees as governed by the Tennessee Emergency Communications Board (TECB)
2. Dispatch Service Contracts: Partner emergency response agencies contract with the district for dispatch services, providing additional revenue for the district's 9-1-1 services

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Hamilton County 9-1-1 Emergency Communications District operates as the exclusive primary answering point for 9-1-1 calls in Hamilton County, Tennessee (excluding Lookout Mountain), providing 24/7 emergency call-taking and dispatch services for law enforcement, fire, and EMS across 28 agencies using a state-of-the-art county-wide Computer Aided Dispatch (CAD) system with integrated GIS mapping and AVL technology. The district employs more than 130 telecommunicators who handle 2,000 to 2,500 calls for service per day and offers a text communications program (CueHit) for non-life-threatening communications, operating from a 25,000 SF facility at 3404 Amnicola Highway, Chattanooga.

Product overview

Hamilton County 9-1-1 Emergency Communications District operates a unified emergency communications system consisting of core 9-1-1 emergency call-taking and dispatch services for 28 agencies across Hamilton County, Tennessee. The district provides a county-wide Computer Aided Dispatch (CAD) system with integrated GIS Mapping and Automatic Vehicle Location (AVL) technology, along with a CAD Geographical Information System. The district has introduced CueHit, a text communications program for non-life threatening calls that enables ongoing communication between callers and 9-1-1 telecommunicators. The 9-1-1 Center facility at 3404 Amnicola Highway houses over 130 telecommunicators handling 2,000 to 2,500 daily calls for service.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Communications Services Primary answering point for all emergency calls within Hamilton County, Tennessee (excluding Lookout Mountain), providing emergency and administrative support for residents, visitors, and first responders. The district employs more than 130 telecommunicators who answer an average of 2,000 to 2,500 calls for service each day.
• Dispatch Services for Partner Agencies Contracted emergency dispatch services for law enforcement, fire, and EMS across 28 agencies. The district contracts dispatch services for seven police departments including the Sheriff's Office, Chattanooga PD, Collegedale PD, East Ridge PD, Red Bank PD, Signal Mountain PD, and Soddy-Daisy PD.
• CueHit Text Communications Program Text communications program for non-life threatening calls, enabling callers and 9-1-1 call-takers to maintain communications during and after the call.
• Computer Aided Dispatch (CAD) System County-wide state-of-the-art Computer Aided Dispatch system that includes GIS Mapping and Automatic Vehicle Location (AVL) technology. The district provides and maintains all hardware and software for this system.
• CAD Geographical Information System (GIS) GIS system maintained by the district for emergency communications dispatch operations, supporting mapping and location services for first responders.

Quantifiable outcome

• Handles 2,000 to 2,500 calls for service per day
• +2 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• City of Soddy-DaisycoreStrategic or Co-development Partner · 18 September 2025The Soddy-Daisy Commission voted to consolidate emergency communications with Hamilton County 9-1-1. The transition makes Soddy-Daisy Police Department one of the district's contracted dispatch service partners. City Manager Burt Johnson stated this is the best operational and financial decision for Soddy-Daisy citizens.
• Tennessee Emergency Communications Board (TECB)coreStrategic or Co-development PartnerState regulatory body that governs telephone user fees funding the district's 9-1-1 services. TECB establishes policies and funding mechanisms for emergency communications districts across Tennessee.
• APCO InternationalcoreStrategic or Co-development PartnerInternational association for public safety communications officials. The district has achieved APCO P33 Training Program Certification, demonstrating commitment to professional training standards for telecommunicators.
• National Emergency Number Association (NENA)coreStrategic or Co-development PartnerIndustry organization supporting 9-1-1 education and standards. The district's Executive Director and staff have completed NENA's Center Manager Certification Program (CMCP).
• CALEA (Commission on Accreditation for Law Enforcement Agencies)minorStrategic or Co-development PartnerPublic Safety Communications Accreditation program. The district holds Public Safety Communication Accreditation, demonstrating compliance with industry standards for emergency communications.
• Hamilton County Sheriff's OfficecoreChannel Partner/ Reseller/ DistributorOne of seven agencies contracting for dispatch services. The Sheriff serves as an ex-officio permanent board member. District provides 9-1-1 call handling and emergency dispatch for the county's law enforcement.
• Chattanooga Police DepartmentcoreChannel Partner/ Reseller/ DistributorLargest municipal police department contracting for dispatch services. The Police Chief serves as an ex-officio permanent board member. District provides comprehensive emergency dispatch for the city's law enforcement needs.
• City of Chattanooga Mayor's OfficecoreStrategic or Co-development PartnerThe Mayor of the largest municipality serves as an ex-officio permanent board member. The city contributes a Treasurer board member representing the Mayor's office.
• Chattanooga Fire DepartmentcoreChannel Partner/ Reseller/ DistributorThe Fire Chief serves as an ex-officio permanent board member. District coordinates dispatch for fire and emergency response services for the city.
• National Center for Missing and Exploited ChildrenminorStrategic or Co-development PartnerPartnership supporting AMBER Alert dissemination through the district's emergency communications system to help locate missing and exploited children.
• American Red CrossminorStrategic or Co-development PartnerPartnership supporting disaster response coordination and emergency communications during natural disasters and large-scale emergencies.
• Hamilton County Emergency ManagementcoreChannel Partner/ Reseller/ DistributorThe Director of Hamilton County Office of Emergency Management serves as a board member. Coordinates large-scale emergency response and mutual aid operations.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Tyler Technologies (Public Safety Division): Provides NewWorld CAD and public-safety software used by county and municipal PSAPs; broad incumbent whose dispatch product competes for the same agency customers Hamilton County serves.
• Hexagon Safety, Infrastructure & Geospatial: Supplies CAD and GIS software (HxGN OnCall) to public-safety agencies globally; broad incumbent whose technology platform competes in or underpins district-scale PSAP operations.
• Motorola Solutions: Provides CommandCentral CAD, mapping, and public-safety communications platforms used by PSAPs nationwide; relevant because the district's CAD/GIS/AVL stack sits on technology commonly supplied or competed against by Motorola.
• CentralSquare Technologies: Vendor of public-safety CAD, RMS, and mobile solutions sold to PSAPs and emergency communications centers; adjacent incumbent providing comparable dispatch technology infrastructure.
• NICE (Public Safety / CX): Supplies emergency call recording, quality management, and analytics solutions widely deployed in PSAP environments; broad incumbent adjacent to the district's call-taking and quality assurance operations.

Direct peers

• Metro Nashville Emergency Communications Center: Davidson County / Nashville PSAP providing 9-1-1 call-taking and multi-discipline dispatch for police, fire, and EMS; comparable in scale and integrated CAD operations, though operated under different governance.
• Shelby County 9-1-1 Emergency Communications District: Tennessee county 9-1-1 district serving the Memphis metropolitan area; the closest direct analog in terms of governance model (TECB-funded district), multi-agency dispatch scope, and CAD-driven operations.
• Knox County E-911: Tennessee county-level PSAP serving Knox County / Knoxville with consolidated 9-1-1 call-taking and dispatch; structurally and operationally comparable to Hamilton County 9-1-1 as another TECB-regulated Tennessee emergency communications district.

Emerging players

• RapidSOS: Emergency data platform delivering device-based location, health, and sensor data to PSAPs; emerging player whose technology is increasingly integrated into PSAP workflows analogous to Hamilton County's CueHit and PulsePoint integrations.
• Carbyne: Cloud-native emergency call-handling platform offering video, text, and AI-enabled PSAP capabilities; emerging player competing for the same dispatch modernization budgets Hamilton County invests in.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HC911ECD
• YouTubeyoutube.com/channel/UCxc0lQBeElr1XBCuae9AoUA
• Facebookfacebook.com/hc911
• LinkedInlinkedin.com/company/hamilton-county-9-1-1-emergency-communications-district

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hamilton County 9-1-1 Emergency Communications District