Heartland Communications Facility Authority

Name

Heartland Communications Facility Authority

Legal name

Heartland Communications Facility Authority

Website

https://hcfa911ca.gov

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1–10 employees

Short description

Heartland Communications Facility Authority is a California Joint Powers Authority that provides 24/7 911 fire and EMS dispatch, CAD, GIS, and analytics services to 11 fire agencies in central San Diego County.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Dispatch Services

NAICS

Fire Protection (92216)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

Keywords

• Emergency dispatch services
• Fire and EMS dispatching
• Computer-aided dispatch
• Public safety communications
• Emergency medical dispatch

Headquarters

HQ city

El Cajon

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Others

Distribution channels1 record

Marketing channels3 records

Core offering

HCFA operates a 24/7 Emergency Communications Center providing 911 fire and emergency medical dispatching services for 11 fire-related agencies across central San Diego County. The core offering uses a Computer-Aided Dispatch (CAD) system with integrated GIS mapping and Medical Priority Dispatch System (MPDS) protocols to process emergency calls, dispatch first responders, and provide pre-arrival medical instructions to callers.

Product overview

Heartland Communications Facility Authority operates a unified emergency dispatch platform providing fire and EMS dispatching services for 11 fire agencies across central San Diego County. The core offering is the Computer-Aided Dispatch (CAD) system with integrated Emergency Medical Dispatch (EMD) capabilities using the Medical Priority Dispatch System (MPDS). Supporting modules include GIS data management and mapping services integrated with the CAD system, IT and cybersecurity support services, and data analytics for operational reporting. All positions are certified by the National Academies of Emergency Dispatch (NAED) every two years.

Differentiator

Problem solved

Functional benefit

Products and services

• Fire & EMS Emergency Dispatch Services Core 911 dispatching service for fire and emergency medical services. Serves as the vital link between communities and first responders, processing emergency calls and dispatching appropriate fire and EMS units for the 11 served fire agencies.
• Computer-Aided Dispatch (CAD) System Digital dispatch system used by Fire Communications Dispatchers to process incidents, dispatch first responders, and manage unit status for all 11 served fire agencies. Operates 24/7 with 12-hour shift coverage.
• Emergency Medical Dispatch (EMD) Systematic program for handling medical calls using locally approved EMD guide cards under MPDS guidelines. Dispatchers determine the nature, priority, and appropriate response, and provide pre-arrival medical instructions to callers, including CPR guidance.
• GIS Data Management & Mapping Geographic Information System services maintaining and updating GIS data for integration with the CAD system, producing maps, diagrams, exhibits, and reports for emergency response and countywide public safety use. Coordinates with the San Diego Regional Public Safety Geodatabase project.
• Data & Analytics Services Data extraction, analysis, and reporting services generating actionable insights for operational and strategic decision-making, including dashboards and visualizations to track performance metrics and key performance indicators.
• IT Support Services Technical support including network administration, cybersecurity, desktop/server maintenance, data storage management, and support for CAD and telecommunications software and hardware across the communications center.
• CPR & AED Training Certification American Heart Association Healthcare Provider CPR certification and AED training program for supervisors, dispatchers, and operations staff, renewed every two years.

Quantifiable outcome

• 24/7 coverage ensuring help is always available when communities need it

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and important.

• San Diego County Fire Chiefs Association (SDCFCA)coreStrategic or Co-development Partner · 18 March 2026HCFA works closely with SDCFCA member agencies. Administrative professionals from SDCFCA Admin Section visited HCFA to learn about 911 dispatching operations. This partnership facilitates coordination among fire agencies in the county.
• ESRIimportantTechnology or Integration · 14 July 2025ESRI provides GIS technology used by HCFA. HCFA staff attend ESRI International User Conference and CAL Chiefs Fire Ops Technology Summit at ESRI Headquarters. The organization coordinates with San Diego Regional Public Safety Geodatabase project.
• CALNENA (California NENA)coreOthers · 4 March 2025CALNENA is the California chapter of the National Emergency Number Association. HCFA Director Jeff Logan was sworn in as CALNENA Board Member and 2nd Vice President in March 2025. HCFA staff regularly attend the annual CALNENA conference.
• NENA (National Emergency Number Association)coreOthers · 4 March 2025National organization for 911 professionals. HCFA staff attend annual NENA conferences and participate in advocacy for public safety legislation.
• APCO (Association of Public-Safety Communications Officials) InternationalcoreOthers · 18 February 2025APCO is the world's oldest and largest public safety communications organization. HCFA supervisors attend APCO Wellness and Workplace Summits and Western Regional Conferences.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Motorola Solutions: Dominant provider of CAD, 911, and radio communications technology to PSAPs worldwide. Comparable to HCFA in delivering end-to-end public safety dispatch workflows, though operating as a broad technology vendor rather than a regional dispatch operator.
• Tyler Technologies: Major public-sector software provider with public safety and CAD/records offerings. Comparable to HCFA in serving public safety agencies, but as a broad incumbent across multiple government software verticals rather than a dedicated dispatch operator.
• CentralSquare Technologies: Large public-sector software vendor providing CAD, records, and 911 solutions to municipalities and PSAPs. Comparable to HCFA in the public safety dispatch domain, but as a broad incumbent software suite rather than a single dispatch center.
• Hexagon Safety, Infrastructure & Geospatial: Provides CAD, GIS, and dispatch solutions used by PSAPs and emergency communications centers globally. Comparable to HCFA's integrated GIS-CAD platform, but as a broad technology and data vendor rather than a regional operator.

Emerging players

• RapidSOS: Cloud-native data platform that enriches 911 calls with device-based location, telematics, and sensor data. Comparable to HCFA in the public safety dispatch space, with a focus on NG911 data integration that could complement or compete with HCFA's GIS capabilities.
• Carbyne: Cloud-native 911 and emergency communications platform offering video, location, and AI-assisted triage. Overlaps with HCFA's dispatch mission as a technology-driven alternative to traditional CAD-based PSAPs.
• Mark43: Cloud-native public safety platform with CAD, RMS, and analytics products for police and fire agencies. Comparable to HCFA in the public safety dispatch and analytics domain, but as a modern emerging vendor rather than a regional PSAP operator.

Direct peers

• Salt Lake Valley Emergency Communications Center: Multi-jurisdictional emergency communications center serving several police and fire agencies in the Salt Lake Valley. Closely comparable to HCFA in function (consolidated PSAP/ECC) and operating model (multi-agency supported center).
• North County Dispatch JPA: Adjacent Joint Powers Authority providing fire and EMS dispatch for North San Diego County agencies. Operates the same JPA governance model and dispatches similar public safety customers, making it the closest direct peer to HCFA.
• Valley Regional Emergency Communications Center (VRECC): Regional emergency communications center in Clark County, Nevada serving multiple fire and EMS agencies. Comparable to HCFA as a consolidated multi-agency dispatch authority delivering 911 fire and EMS call-taking with MPDS-style protocols.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/heartland-communications-facility-authority

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heartland Communications Facility Authority