Hello Home Doctor Service

What Hello Home Doctor Service does

Hello Home Doctor Service is an Australian accredited Medical Deputising Service (MDS) that provides after-hours GP home visits across six states: Queensland, South Australia, Tasmania, Victoria, New South Wales, and Western Australia. Founded in 2016 and headquartered in Blackstone, Queensland, the company operates a 24/7 call centre (134-100), an online booking portal, and dedicated iOS and Android applications, alongside a Doctors Online telehealth module for clinically appropriate video consultations. It also runs a dedicated Residential Aged Care Facility (RACF) and retirement village service, and is an education and training partner of the RNMC Group. The business model is anchored on bulk billing through Medicare and DVA for eligible patients, with a $200 private patient fee for non-Medicare/DVA patients and direct billing through five major Australian private health insurers (Allianz, Medibank, NIB, Bupa, AHM). All employed/contracted doctors are AHPRA-registered and individually medically indemnified, and the service holds AGPAL accreditation. The company operates a two-sided model: a direct-to-consumer channel for individual patients and a B2B channel through its Medical Deputising Service partnerships with General Practices, where it provides after-hours coverage on behalf of partnering GPs and forwards clinical reports to the patient's regular GP for continuity of care.

Name

Hello Home Doctor Service

Legal name

Hello Home Doctor Service

Website

https://hellohomedoctor.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Hello Home Doctor Service is an Australian accredited Medical Deputising Service providing bulk-billed after-hours GP home visits, telehealth, and dedicated Residential Aged Care Facility services across six states, serving individual patients and partnering General Practices.

Ownership category

akta.pro rank

Product category

After-Hours Medical Services

NAICS

Home Health Care Services (621610), Offices of Physicians (62111)

SIC

Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Home-Based Primary Care / Medical House Call Practices (HLAFAEAI)

akta.pro secondary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

Keywords

• After hours gp
• Home doctor visits
• Bulk billing doctor
• Medical deputising service
• Aged care visits

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Bulk Billing (Medicare/DVA): Bulk bills eligible Medicare and Veterans Affairs (DVA) card holders for after-hours home doctor visits. Revenue derived from Medicare rebates for after-hours consultations.
2. Private Patient Fees: $200 fee charged to patients without valid Medicare or DVA card at time of booking via credit card.
3. Private Health Insurance Billing: Direct billing through accredited private health insurers including Allianz, Medibank, NIB, Bupa, and AHM for patients with appropriate coverage.
4. Residential Aged Care Facility Services: Home visits and medical care for residents in aged care facilities and retirement villages as part of the Medical Deputising Service model.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Hello Home Doctor Service is an AGPAL-accredited Medical Deputising Service that delivers bulk-billed after-hours GP home visits across Australia when regular GP clinics are closed (from 6pm weekdays, 12pm Saturdays, and 24 hours on Sundays and public holidays). Operating as a deputising service on behalf of partnering general practices, it dispatches AHPRA-registered doctors to patients' homes, residential aged care facilities, and retirement villages, with clinical reports sent back to each patient's regular GP for continuity of care. Access channels include a 24/7 call centre, an online booking portal, a mobile app, and a telehealth ("Doctors Online") option.

Product overview

Hello Home Doctor Service operates as a single unified service offering bulk-billed after-hours GP home visiting medical care across Australia. The core product is the After Hours Home Doctor Service, which is supported by multiple access channels including an Online Booking Platform and a Mobile Application for iOS and Android. Additional service modules include Doctors Online (telehealth consultations), Medicare Home Doctor Visits, Doctors Bulk Billing, GP Home Service, and dedicated Residential Aged Care Facility (RACF) Services. The company operates as an accredited Medical Deputising Service and is expanding into Western Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• After Hours Home Doctor Service Bulk-billed after-hours GP home visiting medical service providing care when regular GP clinics are closed. Eligible Medicare and DVA card holders receive a bulk-billed visit (no out-of-pocket cost), subject to doctor availability; AHPRA-registered doctors attend, and clinical reports are sent to the patient's regular GP.
• Doctors Online (Telehealth) Telehealth consultation service allowing patients to arrange after-hours medical care through video consultations when clinically appropriate, as an alternative to an in-person home visit.
• RACF (Residential Aged Care Facility) Services Dedicated after-hours medical care visits for residents in residential aged care facilities and retirement villages across Australia, providing GP assessments and treatment in place with clinical reports forwarded to each resident's regular GP for continuity of care.

Quantifiable outcome

• Doctors aim to attend within 2-3 hours from time of call
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core, minor and supporting.

• General Practices (Australia-wide)coreChannel Partner/ Reseller/ DistributorMedical Deputising Service partnerships with GP practices across Australia. Hello Home Doctor Service acts on behalf of regular GPs to provide after-hours care for their patients. Clinical reports are sent to the patient's regular GP for continuity of care.
• National Relay ServicecoreTechnology or IntegrationIntegration with National Relay Service for accessibility to hearing-impaired patients. Supports TTY/voice calls, Speak & Listen, and SMS Relay options for patients who are deaf or have hearing/speech impairment.
• AGPALcoreOthersAccreditation body for Australian general practice. AGPAL accreditation demonstrates compliance with national standards for quality and safety in medical deputising services.
• RNMC GroupminorOthersEducational partnership with RNMC Group (Registered Nurses Education and Training). Collaborates on nursing education and professional development programs.
• Private Health Insurers (Allianz, Medibank, NIB, Bupa, AHM)supportingTechnology or IntegrationAccredited private health insurance providers enabling direct billing for patients with appropriate coverage, simplifying payment process for eligible patients.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Sonic Healthcare: Diversified Australian healthcare provider with diagnostic and primary care services. As a broad incumbent in Australian healthcare delivery, it offers comparable scale and adjacent primary care capability, though not focused on after-hours home visiting.
• Healius (formerly Primary Health Care): Large Australian primary care, pathology, and diagnostic imaging network. Broad incumbent with after-hours and home-based care exposure across its clinic footprint; a potential consolidator of MDS-style operators.
• Ramsay Health Care: Large private hospital and healthcare operator in Australia with adjacent primary/community care services. Acts as a broader incumbent reference point for healthcare delivery scale in Australia and a potential partner/acquirer for residential aged care channels.

Regional players

• Perth Home Doctor Service: Western Australia-focused after-hours home doctor provider. Comparable model (bulk-billed home visits, MDS framework) but operates in the WA market that Hello Home Doctor Service is currently expanding into, making it a key new-market peer.
• Adelaide After Hours Medical Service: South Australia after-hours home visiting GP service. Comparable MDS-style service in the Adelaide region where HHDS has an existing regional office, representing direct regional overlap.

Emerging players

• Updoc: Australian online telehealth GP consultation platform. Adjacent competitor for after-hours, non-emergency demand via digital delivery rather than home visits, potentially eroding a share of HHDS's lower-acuity visits.
• InstantScripts: Australian digital telehealth and online prescription platform addressing low-acuity after-hours demand. Partial overlap as an alternative channel for non-urgent after-hours care; growing consumer adoption could pressure HHDS's low-acuity volume.

Direct peers

• DoctorDoctor: After-hours bulk-billed home GP visiting service across major Australian metro areas. Closely comparable in MDS model, Medicare bulk-billing framework, RACF servicing, and GP partnership channel.
• My Home GP: Brisbane-anchored after-hours home GP service with similar Medical Deputising Service model. Direct competitor in the Queensland market with overlapping Medicare bulk-billing positioning.
• National Home Doctor Service (13SICK): Australia's largest after-hours home doctor (Medical Deputising) service, operating a 24/7 call centre and bulk-billed home visits across most states. Directly comparable on service model, customer base (Medicare card holders, RACFs, partnering GPs), and bulk-billing economics.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks1 record

Key highlights6 records

Customer concentration

• Facebookfacebook.com/hellohomedoctorservice
• LinkedInlinkedin.com/company/hello-home-doctor-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hello Home Doctor Service