ICTzaak
ICTzaak is a regional Dutch managed IT services provider in Veenendaal serving SMBs, schools, and healthcare clients with Microsoft 365, networking, security (including MDR), connectivity, and telephony, delivered via an on-site consulting model and supported by Microsoft Silver and ESET Platinum partnerships.
- Company typePrivate
- Founded2005
- HeadquartersVeenendaal, Netherlands
- Headcount1–10
- GTM typeB2B
- OfferingServices
What ICTzaak does
ICTzaak (legal entity: Everdex ICT B.V.) is a regional Dutch managed IT services provider headquartered in Veenendaal, Utrecht, serving small and medium-sized businesses (MKB), primary and secondary schools (onderwijs), and small-scale healthcare organizations (zorg). Founded in 2005 as the ICT department of De Kantoorspecialist, the firm was spun off as an independent company on 1 January 2017 under its current name. The company employs approximately 7–8 specialists covering Microsoft 365, Azure, VMware, networking, telephony, and security.
The core technology stack is built around Microsoft 365 and Azure, supplemented by KPN fibre connectivity, ESET endpoint protection (Platinum Partner status), 3CX VoIP telephony, Kliksafe internet filtering, Workspace 365 digital workspace, and PerfectView CRM. Product offerings span four categories: core managed services (proactive network monitoring, cloud backup, on-demand support), connectivity (KPN fibre, VoIP, secure internet/mobile), security add-ons (24/7 Managed Detection & Response for Microsoft 365, ESET endpoint protection, ICTzaak Assistent AI security assistant, risk analysis, encrypted data), and vertical software (TimeMoto time registration with a Teams integration, DKS Workflow invoice approval, Chromebooks/Google Workspace for Education).
ICTzaak operates a high-touch, field-sales GTM model: consultants spend approximately four days per week on-site at client premises and one day on the helpdesk. Revenue mechanics combine recurring monthly managed-service subscriptions (network management, MDR, secure internet at ~€3/month), hourly-based professional services, and hardware resale (laptops, Chromebooks, networking equipment). Distribution relies on a regional Veenendaal-based team with cross-referral from sister company De Kantoorspecialist (active since 1989) and resale partnerships with Microsoft, ESET, KPN, 3CX, Kliksafe, Workspace 365, PerfectView, TimeMoto, and go2UBL. The firm is privately held, bootstrapped, and has no external funding or acquisition activity documented.
ICTzaak firmographics
Firmographics- Name
- ICTzaak
- Legal name
- Everdex ICT B.V.
- Website
- https://ictzaak.nl
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- ICTzaak is a regional Dutch managed IT services provider in Veenendaal serving SMBs, schools, and healthcare clients with Microsoft 365, networking, security (including MDR), connectivity, and telephony, delivered via an on-site consulting model and supported by Microsoft Silver and ESET Platinum partnerships.
- Ownership category
- akta.pro rank
ICTzaak industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)
- akta.pro secondary industries
- Infrastructure, Networking & Systems Administration Training (BPAEANAJ), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
Keywords
Where ICTzaak is headquartered
LocationHeadquarters
- HQ city
- Veenendaal
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
ICTzaak business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services covering network monitoring, maintenance, security, and helpdesk support. Clients receive proactive management and continuous IT oversight.
- Professional Services & Consultancy: On-site and remote IT consulting, implementation, migrations, hardware installation, and advisory services billed hourly or per project.
- Hardware Sales: Sale of computers, Chromebooks, laptop carts, networking equipment, and peripherals to SMB, education, and healthcare clients.
- Telephony & Connectivity: VoIP phone systems and internet connectivity solutions, delivered as part of KPN partnership for fibre connections.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | TimeMoto User+ Cloud subscription (recommended) |
| Subscription | Monthly | DKS Workflow - up to 5 users |
| Subscription | Monthly | DKS Workflow - 6+ users |
| Subscription | Monthly | Email signature software |
| Subscription | Monthly | KPN Extra Veilig Internet |
| Unit Pricing | Pay-as-you-go | Hourly-based IT management |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
ICTzaak product offering
Product offeringCore offering
ICTzaak provides managed IT services for small and medium-sized businesses, primary schools, and small-scale healthcare providers in the Netherlands. Its core offerings include proactive network management, Microsoft 365 implementation and support, cloud backup, hardware procurement, VoIP telephony, internet connectivity via KPN, and on-demand IT support, delivered through on-site consulting, remote helpdesk, and 24/7 security monitoring (MDR and ESET endpoint protection). The company acts as an external ICT department, taking full responsibility for clients' IT environments so internal teams can focus on their core business.
Product overview
ICTzaak is an ICT service provider offering a comprehensive portfolio of IT solutions for SMB, education, and healthcare sectors. The core offering consists of managed IT services including internet connectivity (via KPN), VOIP telephony (via 3CX), network management, proactive monitoring, hardware procurement, cloud backup, and on-demand support. The product suite includes Microsoft 365 implementations with complementary security add-ons such as Managed Detection & Response (MDR), ESET endpoint protection, and KPN Extra Veilig Internet. Workspace 365 provides a unified digital workspace portal with SSO. Specialized offerings include Google Chromebooks for education with Google Workspace management, TimeMoto time registration with Teams integration, and DKS Workflow invoice processing. ICTzaak Assistent delivers AI-powered security monitoring, while Risk Analysis and encrypted data services address compliance needs. The company operates as a Microsoft Silver Partner with ESET Platinum Partner status.
Differentiator
Problem solved
Functional benefit
Products and services
- Proactief beheer (Proactive Management)
- Internetverbinding (Internet Connectivity)
- Telefonie (Telephony)
- Netwerkbeheer (Network Management)
- Hardware
- Cloudback-up
- Support op afroep (Support on Demand)
- Microsoft 365
- Managed Detection & Response (MDR)
- ESET Security Solutions
- Extra Veilig Internet
- Risicoanalyse (Risk Analysis)
- Chromebooks voor het basisonderwijs
- TimeMoto Time Registration
- DKS Workflow
- Workspace 365
- Microsoft Office Trainingen (Microsoft Office Training)
- ICTzaak Assistent
- Versleutelde persoonsgegevens (Encrypted Personal Data)
- Extra Veilig Mobiel
- Beveiligd mailen (Secure Email)
Quantifiable outcome
- 99.07% customer satisfaction rate based on 108 ticket reviews over 2 months
- +2 more outcomes
Companies that use ICTzaak
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
ICTzaak technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature4 records
ICTzaak partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- De KantoorspecialistcoreICTzaak is a sister company (zusteronderneming) of De Kantoorspecialist. ICTzaak was the ICT department of De Kantoorspecialist before becoming independent on January 1, 2017. The two companies continue to share facilities, administrative support, and cross-refer clients.
- MicrosoftcoreICTzaak is a certified Microsoft Silver Small and Midmarket Cloud Solutions Partner. They provide Microsoft 365 implementation, Microsoft Office training, Azure services, Teams collaboration, SharePoint management, and cloud migration services.
- KPNcoreICTzaak is a certified KPN Business Partner, providing internet connectivity and fibre solutions (glasvezel) for businesses. KPN Extra Veilig Internet (€3/month) is also offered through this partnership.
- ESETcoreICTzaak is an ESET Platinum Partner (formerly Gold Partner since 2017), offering ESET antivirus, endpoint protection, endpoint management, and security monitoring to clients.
Scale indicators3 records
Recent moves7 records
Expansion highlights6 records
ICTzaak competitors and assessment
Company assessmentDirect peers
- Novision: Dutch managed services provider focused on SMB IT management, Microsoft 365, and connectivity; closely comparable to ICTzaak in size, geography, and service portfolio.
- Proxsys: Dutch IT services provider offering managed IT, cloud, and connectivity solutions to SMB and education clients; comparable peer in scale and regional Dutch focus.
- Bizzstream: Dutch managed IT services and cloud provider serving SMB and education; comparable to ICTzaak in Microsoft 365 enablement, networking, and managed support model.
- IT Quality: Netherlands-based managed IT services provider for SMBs, including Microsoft 365, cloud, and support; directly comparable to ICTzaak in target customer and service breadth.
Regional players
- Login Service Groep: Dutch regional IT services provider focused on SMB managed services, Microsoft 365, and connectivity; directly comparable to ICTzaak in target market and service mix.
Broad incumbents
- SLTN: Larger Dutch IT services and managed services provider offering workplace management, cloud, and security across SMB and enterprise; competes for the same regional Dutch clients as ICTzaak but with broader portfolio and scale.
- Acknowledge: Dutch IT services firm covering managed services, cloud, and workplace solutions; competes for similar SMB and education clients with a similar Microsoft-centric delivery model.
- Detron: Dutch managed IT services and cloud provider serving SMB and mid-market; directly comparable to ICTzaak in Microsoft 365, networking, and managed service offerings, with a larger national footprint.
- KPN: Largest Dutch telecom and ICT provider; ICTzaak is a KPN Business Partner, but KPN also offers competing IT and managed services directly to the same regional SMB and education customers.
- Simac: Established Dutch IT services group covering managed services, cloud, and network management for SMB and mid-market; provides a comparable regional Dutch managed IT offering with greater breadth and resources.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ICTzaak social profiles
Digital presenceICTzaak financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICTzaak leadership team
Management profileNumber of profiles
Profiles7 records
ICTzaak funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICTzaak M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICTzaak
What does ICTzaak do?
ICTzaak provides managed IT services for small and medium-sized businesses, primary schools, and small-scale healthcare providers in the Netherlands. Its core offerings include proactive network management, Microsoft 365 implementation and support, cloud backup, hardware procurement, VoIP telephony, internet connectivity via KPN, and on-demand IT support, delivered through on-site consulting, remote helpdesk, and 24/7 security monitoring (MDR and ESET endpoint protection). The company acts as an external ICT department, taking full responsibility for clients' IT environments so internal teams can focus on their core business.
Is ICTzaak a public or private company?
ICTzaak is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ICTzaak founded?
ICTzaak was founded in 2005. It employs 1 to 10 people.
Where is ICTzaak based?
ICTzaak is headquartered in Veenendaal, Netherlands, in the Europe region.
How does ICTzaak make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services & Consultancy, hardware Sales and telephony & Connectivity.
Who are ICTzaak's main competitors?
Direct peers on record are Novision, Proxsys, Bizzstream and IT Quality. Login Service Groep is listed as a regional player. Broad incumbents are SLTN, Acknowledge, Detron, KPN and Simac.
Does ICTzaak have an API?
No public API is recorded for ICTzaak.
What industry is ICTzaak in?
ICTzaak's product category is Managed IT Services. Its primary akta.pro industry code is EDAEAHAJ, Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC), with a secondary code of BPAEANAJ, Infrastructure, Networking & Systems Administration Training. Its NAICS code is 541513 and its SIC code is 7373.