IT Quality
IT Quality is a privately held Canadian Managed IT Service Provider in Fort McMurray, Alberta, founded in 2007, offering computer/network support, cloud backup, hosted VoIP, web/app development, and security services to small and medium organizations across Canada via its PROS service model.
- Company typePrivate
- Founded2007
- HeadquartersFort Mcmurray, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT Quality does
IT Quality is a privately held Canadian Managed IT Service Provider (MSP) headquartered in Fort McMurray, Alberta, founded in 2007 and operated as a sole proprietorship-style business under founder-owner Vijayanand Joshi. The company targets primarily small and medium organizations across Canada (with marketing language claiming nationwide reach) and secondarily large enterprises, delivering IT support through both on-site technician dispatch and TeamViewer-based remote support. Customer engagement is structured around a proprietary 'PROS' service model that bundles Proactive, Reactive, Ownership, and Strategic components into the managed service relationship.
The company's service portfolio spans the full small-business IT stack: computer and network support (including Cisco, VPN, and WIFI), cloud-based data backup and disaster recovery using top-tier data centers, hosted cloud phone systems (VoIP) with CRM integration and softphone capabilities, web and multiplatform mobile app development (Apache, MySQL, Zend/CakePHP, WordPress, Magento stacks), and physical security services (CCTV, IP/analog cameras, alarm monitoring) delivered in partnership with Stigg Security Inc. Technology components are largely commodity third-party platforms (TeamViewer for remote access, leading data-center providers for backup, open-source frameworks for development) rather than proprietary IP, with the PROS methodology functioning as the main differentiator.
IT Quality monetizes through two streams: recurring subscription managed-IT service plans billed monthly and a usage-based 'Time Block' model in which prepaid network-support hours never expire. Pricing is not publicly disclosed and is quote-based via phone, email, and a website Request a Quote form. Distribution is direct, relying on the company website, inbound phone (780 880 2300), and on-site service delivery rather than partner channels or marketing automation. No funding rounds, M&A activity, certifications, or named enterprise customers are disclosed in the source material.
IT Quality firmographics
Firmographics- Name
- IT Quality
- Legal name
- IT Quality
- Website
- https://itquality.ca
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT Quality is a privately held Canadian Managed IT Service Provider in Fort McMurray, Alberta, founded in 2007, offering computer/network support, cloud backup, hosted VoIP, web/app development, and security services to small and medium organizations across Canada via its PROS service model.
- Ownership category
- akta.pro rank
Where IT Quality is headquartered
LocationHeadquarters
- HQ city
- Fort Mcmurray
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
IT Quality business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed IT Services: Fully managed or co-managed IT support services delivered through budget-friendly service plans. Services include computer support, network support, data backup/recovery, cloud phone systems, web development, and app development.
- Time Block Services: Network Support Time Blocks that do not expire - customers pay for support hours upfront and can use them over extended periods (month, 6 months, or even a year or more).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Service Plans |
| Usage-based | Pay-as-you-go | Time Block Support |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
IT Quality product offering
Product offeringCore offering
IT Quality operates as a Managed IT Service Provider (MSP) delivering fully managed or co-managed IT support, computer and network support, cloud backup and disaster recovery, hosted cloud phone systems, web and mobile app development, and security/surveillance services. The company targets small and medium organizations with local and responsive IT support delivered through a proprietary PROS service model (Proactive, Reactive, Ownership, and Strategic).
Product overview
IT Quality operates as a Managed IT Service Provider (MSP) offering a unified portfolio of technology services for small and medium organizations. The core offerings span Computer Support (on-site repair and technical assistance), Network Support (troubleshooting, administration, Cisco infrastructure, WIFI, VPN), Data Backup/Recovery (cloud backup and disaster recovery), Cloud Phone Systems (hosted VoIP with unified communications and CRM integration), Web Development (front-end, custom applications, open source platforms), App Development (multiplatform mobile applications), and Security Services (surveillance systems and alarm monitoring). The company also provides strategic guidance and cybersecurity solutions, all delivered through their PROS service model combining proactive, reactive, ownership, and strategic approaches.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services (MSP) Fully managed or co-managed IT support, cybersecurity and cloud solutions, strategic guidance, and customer service delivered through IT Quality's exclusive PROS service model (Proactive, Reactive, Ownership, and Strategic) for small and medium organizations.
- Computer Support On-site computer repair and technical support services for businesses and residents, including remote IT support and same-day or next-day service availability.
- Network Support On-site and remote network support including troubleshooting, administration, Cisco router and switch support, WIFI installation, VPN configurations, and server Radius configuration.
- Data Backup/Recovery Cloud backup and recovery service providing reliable disaster recovery, secure data protection, disaster recovery planning, business continuity expertise, and data replication across multiple data centers.
- Cloud Phone Systems (VoIP) Hosted cloud phone systems offering VoIP/SIP phone systems with unified communications features, mobile device integration, CRM integration, and softphone capabilities for remote workers.
- Web Development Comprehensive website development including front-end development, custom web applications using Apache, MySQL, Zend/CakePHP frameworks, and open source platform development (Magento, WordPress, Joomla/Prestashop).
- App Development Multiplatform mobile application development for iPhone, iPad, Android, Blackberry, and Windows platforms, including custom B2B apps, mobile SEO, and mobile advertising services.
- Security Services Commercial and residential security solutions including video surveillance systems (CCTV, IP and analog cameras), alarm systems, autonomous surveillance systems with 24/7 monitoring, and incident response services.
Companies that use IT Quality
Customer profileSegments2 records
Ideal customer profiles2 records
IT Quality technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
IT Quality partnerships and signals
Strategic signalScale indicators2 records
Recent moves5 records
Expansion highlights5 records
IT Quality competitors and assessment
Company assessmentBroad incumbents
- Compugen: Canadian IT solutions and services provider offering managed services, cloud, and infrastructure across the country. Larger incumbent operating broadly in the same managed IT services category as IT Quality.
- CDW Canada: Canadian arm of global IT solutions and services distributor CDW, offering managed services, cloud, and security. Competes for the same Canadian SMB and mid-market managed IT wallet as IT Quality, with substantially greater resources.
- All Covered (Konica Minolta): National managed IT services division of Konica Minolta serving SMB and mid-market customers across North America. Direct overlap with IT Quality on managed IT, network support, and cloud services, but with broader geographic reach.
- Softchoice: Canadian-headquartered technology solutions and managed services provider with national coverage. Overlaps with IT Quality in managed IT, cloud, and end-user support offerings, but at materially larger scale.
- En Pointe Technologies: North American IT solutions and managed services provider with cloud, collaboration, and security offerings. Comparable managed IT services portfolio to IT Quality, with larger enterprise and mid-market customer base.
- Geeksquad (Best Buy): Best Buy's in-home and remote technical support arm targeting consumers and small businesses. Comparable on remote and on-site computer support delivery to SMB/residential customers, though broader in geography and shallower in managed services.
- Insight Enterprises: Global IT solutions and managed services provider with North American coverage. Competes in the same managed IT and cloud services category as IT Quality, with a much larger service portfolio and enterprise customer base.
Direct peers
- Nerds On Site: Canadian on-site and remote IT support franchise targeting small businesses and home users. Closely comparable to IT Quality in customer segment (SMB), service mix (computer/network support, remote support), and geographic focus on Canada.
- Long View Systems: Canadian-headquartered managed IT, cloud, and security services provider serving mid-market and enterprise. Comparable to IT Quality in managed IT services delivery and Canadian footprint, but operates at significantly greater scale.
- Computer Troubleshooters: Global franchise network providing on-site and remote IT support to small businesses and residential customers. Highly comparable customer segment, service catalogue (computer support, networking, cloud), and SMB delivery model.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
IT Quality social profiles
Digital presenceIT Quality financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Quality leadership team
Management profileNumber of profiles
Profiles1 record
IT Quality funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Quality M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Quality
What does IT Quality do?
IT Quality operates as a Managed IT Service Provider (MSP) delivering fully managed or co-managed IT support, computer and network support, cloud backup and disaster recovery, hosted cloud phone systems, web and mobile app development, and security/surveillance services. The company targets small and medium organizations with local and responsive IT support delivered through a proprietary PROS service model (Proactive, Reactive, Ownership, and Strategic).
Is IT Quality a public or private company?
IT Quality is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Quality founded?
IT Quality was founded in 2007. It employs 11 to 50 people.
Where is IT Quality based?
IT Quality is headquartered in Fort Mcmurray, Canada, in the North America region.
How does IT Quality make money?
Two revenue lines are on record. Managed IT Services are the primary driver. The others are time Block Services.
Who are IT Quality's main competitors?
Broad incumbents on record are Compugen, CDW Canada, All Covered (Konica Minolta), Softchoice, En Pointe Technologies, Geeksquad (Best Buy) and Insight Enterprises. Direct peers are Nerds On Site, Long View Systems and Computer Troubleshooters.
Does IT Quality have an API?
No public API is recorded for IT Quality.