What IDgo does

IDgo is a private authentication technology company founded in 2018 and headquartered in Tigard/Portland, Oregon. It provides device-based authentication and omnichannel identity verification designed to eliminate passwords and reduce contact-center handle time, without requiring members to download a separate mobile application. Its core technology combines the FIDO international authentication standard with proprietary encryption, and is protected by U.S. Patent No. 12,665,764 B2 covering omnichannel verification. The company also holds SOC 2 Type 2 certification, signaling enterprise-grade security and compliance posture.

IDgo's product portfolio consists of the IDgo Authentication Service (the core platform), the IDgo Agent Application for contact-center agents, the IDgo Admin Application for management, the IDgo Pre-Enroll Service for batch enrollment, and the IDgo API/Developer Portal for programmatic integration. The platform is pre-integrated with major contact-center, communications, and identity systems including Genesys, Mitel, Eltropy, Azure AD, and IVR. Its primary customer segment is U.S. credit unions, with eight or more named customers including Unitus Community Credit Union (105,000 members), InTouch Credit Union, Corning Credit Union, and Frontier Credit Union, and the company supports operation in the United States and Mexico (+52 country code).

The company operates an enterprise field-sales motion targeting credit unions and adjacent financial institutions, monetizing through subscription-based authentication services with quote-based pricing. Strategic shareholders include Unitus Community Credit Union and One Washington Financial, and the company has participated in the Curql Accelerate (2024) and Mitel/L-SPARK (2025) accelerator programs, with independent validation through Filene FiLab testing in 2025. Leadership consists of Rocky Scales (CEO), Matt Wangler (VP Ops/Customer Success), and Eric Hopper (CTO), and the organization is a 9-person team.

Name

IDgo

Legal name

IDgo Inc.

Website

https://idgo.io

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

IDgo is a Portland, Oregon-based authentication technology company serving credit unions with FIDO-standard, phishing-resistant, device-based identity verification. Its omnichannel platform eliminates passwords, reduces contact-center handle time, and requires no app download, serving eight or more named credit unions.

Ownership category

akta.pro rank

Product category

Identity Verification Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Authentication (MFA/Passwordless/Biometrics) Platforms (BPAMAEAE)

akta.pro secondary industries

Multi-Factor Authentication (MFA) & Passwordless Authentication (HDAEAJAC), Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF), Fraud Prevention & Identity Verification (IDV/KYC) (BPAMAEAI)

Keywords

• Device-based authentication
• Omnichannel identity verification
• Contact center security
• Phishing-resistant credentials
• Mobile authentication platform

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Authentication Service Subscription: IDgo provides authentication services to enterprises (primarily financial institutions) on a subscription basis. The service is deployed as a no-code/low-code, omnichannel solution that does not require a downloaded application. Pricing is not publicly disclosed and appears to be quote-based, likely tiered by enterprise size or transaction volume.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

IDgo provides a device-based authentication platform that leverages the FIDO international authentication standard combined with proprietary encryption to deliver simple, fast, and secure consumer authentication across voice, digital, and in-person engagement channels. The service uses encrypted credentials bound to consumer mobile devices, eliminating passwords, knowledge-based questions, and app downloads while protecting against impersonation fraud and account takeover attacks. It integrates with contact center, IVR, CRM, and core banking systems to authenticate callers before they reach agents.

Product overview

IDgo is a device-based authentication platform that combines the FIDO international authentication standard with proprietary technology to deliver simple, fast, secure authentication across all consumer engagement channels. The product portfolio consists of the IDgo Authentication Service (core platform), the IDgo Agent Application (for live agent enrollment/authentication/revocation), the IDgo Admin Application (for agent user management and reporting), the IDgo Pre-Enroll Service (batch enrollment via secure FTP), and the IDgo API (for programmatic integration). IDgo operates as a no-code/low-code, omnichannel solution that requires no downloaded mobile app, using SMS-delivered authentication links with device-bound encrypted credentials and device biometrics/passcode verification.

Differentiator

Problem solved

Functional benefit

Products and services

• IDgo Authentication Service Device-based authentication solution using encrypted credentials bound to consumer mobile phones. Delivers authentication across voice, digital, in-person, IVR, chat, and video channels without requiring a downloaded mobile app, leveraging SMS delivery with device biometrics or passcode verification. Built for financial institutions and enterprise contact centers.
• IDgo Agent Application Web-based application used by live agents to enroll and authenticate consumers and to revoke IDgo accounts. Can be operated standalone or framed inside call center, CRM, AI agent, and other software platforms. Supports both passkey creation using device biometrics and device registration enrollment options.
• IDgo Admin Application Administrative application for setting up employee agent users with permissions and accessing transaction reports on IDgo enrollments and authentications. Includes Agent Accounts, Offer Tracking, Agent Enrollments, Authentications, and Revoked Enrollments reports.
• IDgo Pre-Enroll Service Batch enrollment process allowing enterprises to pre-enroll consumers using existing consumer data files via secure FTP upload of CSV files containing mobile numbers and optional consumer data. Produces result files with enrollment status and error codes.
• IDgo FTP Service Secure FTP service for batch data exchange, leveraging Azure Blob Storage with isolated containers per enterprise subdomain. Supports uploading pre-enroll files and receiving monthly account listing files, with SSH keys and username/password authentication options.
• IDgo API REST APIs hosted on Azure API Management for programmatic integration with enterprise systems. Includes AccountStatus API for account verification and Authenticate API for user authentication, with both UAT and Production environments accessible at no cost.

Quantifiable outcome

• 45 seconds saved per call on average (Unitus Community Credit Union)
• +2 more outcomes

Named customers9 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Six partnerships are on record, tiered minor, flagship and core.

• L-SparkminorStrategic or Co-development Partner · 1 August 2025Selected for the Mitel/L-Spark Unified Communications Accelerator, a joint program to help tech companies integrate solutions with Mitel's UC platform for financial, healthcare, and hospitality industries.
• Filene Research InstituteflagshipStrategic or Co-development Partner · 1 August 2025IDgo was selected by Filene Research Institute as part of the FiLab 2025 testing program. Five credit unions completed testing of the IDgo solution. Filene is an independent cooperative finance think tank that provides incubators to test and scale solutions for credit unions.
• EltropycoreTechnology or Integration · 7 April 2025Partnership to integrate IDgo's advanced authentication service within Eltropy's Unified Conversations Platform. This collaboration enables IDgo to leverage comprehensive unified messaging capabilities while providing Eltropy's community financial institution customers with stronger authentication. IDgo demonstrated functionality at the Eltropy Emerge User Conference in April 2025.
• Curql AccelerateflagshipStrategic or Co-development Partner · 1 August 2024IDgo was selected as a participant in the Curql Accelerate Fall 2024 program, a 12-week accelerator for high-growth fintech startups serving the credit union industry. The program, powered by gener8tor, provides mentorship, investment, and resources to help develop and refine solutions for credit unions. Curql Collective has backing from over 160 progressive credit unions.
• GenesyscoreTechnology or IntegrationIntegration partnership with Genesys Cloud platform through IDgo Interaction Widget. The widget is configured as a Genesys Interaction Widget visible during agent conversations, enabling seamless enrollment and authentication workflows within the Genesys platform. Also integrates IDgo Admin into Genesys Standalone Apps menu.
• MitelcoreTechnology or IntegrationIntegration with Mitel MiVoice Business 10.5 SP1 with MCX for use with the IDgo Authentication Service. Reference documentation provided for Mitel Authorized Solutions Providers to configure the integration. Also supported on Mitel Ignite platform.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Pindrop: Pindrop specializes in contact-center authentication and fraud detection for financial institutions and other call-heavy enterprises. Its phone-number intelligence and voice/channel authentication capabilities directly overlap with IDgo's omnichannel caller authentication focus.
• Transmit Security: Transmit Security provides customer identity and authentication services including passwordless, MFA and fraud prevention for large enterprises. It competes with IDgo in the customer authentication space, particularly for financial services and digital banking use cases.
• Beyond Identity: Beyond Identity provides passwordless, device-bound authentication using asymmetric cryptography and passkeys. It directly competes with IDgo's FIDO-based, device-bound credential approach, particularly in workforce and customer authentication use cases for regulated industries.
• Telesign: Telesign provides phone-based identity verification and authentication (including SMS OTP and Silent Verification) for digital and contact-center use cases. Its phone-identity capabilities and financial-services focus overlap with IDgo's authentication offering.
• HYPR: HYPR delivers passwordless MFA built on FIDO standards and device-bound cryptographic credentials, targeting financial services and other regulated enterprises. It competes head-to-head with IDgo on phishing-resistant authentication for customer and employee use cases.
• Next Caller: Next Caller provides phone-number intelligence and call-verification solutions for contact centers, including spoof detection and authentication. Its Verify product directly overlaps with IDgo's caller-authentication value proposition for financial institutions.
• Entersekt: Entersekt delivers mobile-based, FIDO-aligned authentication and transaction verification primarily to banks and financial institutions. Its device-bound credential model and contact-center authentication offerings closely mirror IDgo's value proposition in the financial-services vertical.
• Prove: Prove (formerly Payfone) provides phone-based identity verification and authentication using mobile network signals. Its PRO Identity Authentication and Contact Center solutions compete with IDgo's device-based authentication for financial-services contact centers.

Broad incumbents

• Okta: Okta is a leading identity and access management platform with broad customer identity, workforce MFA and passkey capabilities. While not a specialized contact-center authentication vendor, its scale and bundled offerings represent a competitive threat to IDgo in enterprise evaluations.
• Ping Identity: Ping Identity offers enterprise IAM with MFA, passwordless and customer identity capabilities. As a broad incumbent in identity and access management, it competes for the same regulated-enterprise authentication budget that IDgo targets.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@IDgo-Authentication
• LinkedInlinkedin.com/company/idgo1

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IDgo