iDoc Device Repair
iDoc Device Repair is an authorized, in-house electronic device repair service provider based in Macomb, Illinois, serving nine verticals including K-12 education, Fortune 100 enterprises, OEMs, healthcare, and government via nationwide mail-in logistics from a single facility.
- Company typePrivate
- Founded-
- HeadquartersMacomb, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What iDoc Device Repair does
iDoc Device Repair (iDoc Repair, LLC) is an independent electronic device repair services provider headquartered in Macomb, Illinois. The company performs in-house repairs on a broad range of electronics including laptops, gaming systems, POS devices, industrial tools, mobile devices, computers, servers, printers, cameras, and appliances, using advanced technical capabilities such as BGA rework, micro-soldering, and ultrasonic cleaning. It holds authorized service provider status with Apple, Lenovo, and Acer, and maintains CompTIA and Wise Certification credentials for its technicians. All repairs are performed in-house (never outsourced) and carry a 90-day warranty.
The company operates a nationwide mail-in repair distribution model from its single Illinois facility, shipping packaging kits to customers and returning repaired devices with tracking. Its go-to-market is sales-led, with direct outreach to enterprise clients, K-12 school districts, and government/municipal organizations, complemented by a website-based quote request funnel and modest content marketing via blog and social channels. Pricing is custom and quote-based, with no publicly disclosed rate cards.
iDoc Repair serves nine named verticals: K-12 Education, Enterprise (including Fortune 100 companies), OEMs, Industrial, Government/Municipal, Retail, Healthcare, Wireless Carriers, and Extended Warranty Providers. The value proposition centers on extending device lifecycles, reducing IT replacement costs, providing real-time device tracking, and minimizing operational disruption through a transparent end-to-end process. The company is a privately held LLC with 5 employees and no disclosed funding, ownership, or revenue figures.
iDoc Device Repair firmographics
Firmographics- Name
- iDoc Device Repair
- Legal name
- iDoc Repair, LLC
- Website
- https://idocrepair.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- iDoc Device Repair is an authorized, in-house electronic device repair service provider based in Macomb, Illinois, serving nine verticals including K-12 education, Fortune 100 enterprises, OEMs, healthcare, and government via nationwide mail-in logistics from a single facility.
- Ownership category
- akta.pro rank
iDoc Device Repair industry classification
Industry- Product category
- Electronic Device Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)
- akta.pro secondary industry
- Electronics Refurbishment, Repair & Reuse (Remarketing/Resale) (BPALAIAD)
Keywords
Where iDoc Device Repair is headquartered
LocationHeadquarters
- HQ city
- Macomb
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
iDoc Device Repair business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- Electronic Device Repair Services: The company generates revenue through providing repair services for electronic devices including laptops, gaming systems, POS devices, industrial tools, mobile devices, computers, servers, printers, cameras, and appliances. Services include liquid damage repair, screen repair, keyboard repair, motherboard repair, and more. The company offers a 90-day warranty on all repairs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Custom quote-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
iDoc Device Repair product offering
Product offeringCore offering
iDoc Device Repair provides in-house electronic device repair services for laptops, gaming systems, POS devices, industrial tools, mobile devices, computers, servers, printers, cameras, and appliances. Services include liquid damage repair, screen repair, keyboard repair, casing, and motherboard repair using advanced technologies such as BGA rework, micro-soldering, and ultrasonic cleaning. The company complements its core repair offering with custom-built device fleet management solutions featuring real-time tracking and tailored IT asset repair plans for organizations across multiple verticals.
Product overview
iDoc Device Repair offers a unified platform of electronic device repair and fleet management services. The core offering is comprehensive in-house repair services for electronic devices (appliances, cameras, computers, gaming systems, industrial tools, mobile devices, POS devices, printers, and servers) utilizing advanced repair technologies including BGA rework, micro-sodering, and ultrasonic cleaning. This core repair service is complemented by custom-built device fleet management solutions that provide real-time tracking, customized IT asset repair plans, and secure repair facilities. The company serves multiple industry verticals including K-12 Education, Enterprise, Retail, Industrial, Government, Healthcare, Wireless Carriers, OEMs, and Extended Warranty programs. All repairs include a 90-day warranty and are performed in-house by highly-trained technicians.
Differentiator
Problem solved
Functional benefit
Products and services
- Electronic Device Repair Services Comprehensive repair services for appliances, cameras, computers, gaming systems, industrial tools, mobile devices, POS devices, printers, and servers. Services include liquid damage repair, screen repair, keyboard repair, casing, and motherboard repair using advanced repair technologies such as BGA rework, micro-soldering, and ultrasonic cleaning. Targeted at organizations needing multi-category device repair with a 90-day warranty.
- Device Fleet Management Solutions Custom-built fleet management solutions for K-12 Education, Enterprise, Retail, Industrial, Government, Healthcare, Wireless Carriers, OEMs, and Extended Warranty programs. Includes real-time device tracking, customized IT asset repair plans, secure repair facilities, and transparent end-to-end processes for technology fleet operators.
- OEM Aftermarket Repair and Refurbishment Aftermarket repair and refurbishment services for OEMs that extend product life, decrease product support costs, and enhance sustainability. The company is an Apple Authorized Service Provider, Apple Independent Repair Provider, Lenovo Service Provider, and Acer Support Partner.
- Extended Warranty Repair Services Extended warranty and coverage programs for warranty providers featuring real-time device tracking, repairs of over 500 products, and nationwide service. Targets extended warranty service providers needing device repair capabilities to fulfill their coverage plans.
- Wireless Carrier Value-Added Repair Programs Tailored value-added repair programs for wireless carriers that enhance service offerings, provide additional value to customers, and create new revenue streams through white-label or back-end device repair support.
Quantifiable outcome
- 90-day warranty on all repairs ensures device reliability post-repair
Companies that use iDoc Device Repair
Customer profileSegments9 records
Ideal customer profiles6 records
iDoc Device Repair technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
iDoc Device Repair partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- ApplecoreiDoc Repair is an Apple Authorized Service Provider and Apple Independent Repair Provider, allowing them to perform authorized repairs on Apple devices.
- LenovocoreiDoc Repair is a Lenovo Service Provider, authorized to perform repairs on Lenovo products.
- CompTIAcoreiDoc Repair maintains CompTIA certification for their technicians, demonstrating technical competency and professional standards.
- Wise CertificationminoriDoc Repair holds Wise Certification, a quality certification for repair services.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
iDoc Device Repair competitors and assessment
Company assessmentBroad incumbents
- Best Buy Geek Squad: National in-store, in-home, and mail-in repair service for computers, mobile devices, and home electronics from a major retailer. Comparable on nationwide repair coverage and OEM-authorized status, though much broader in scope.
- Asurion: Largest U.S. device protection, repair, and refurbishment provider serving carriers, retailers, and enterprises. Overlaps with iDoc on warranty-driven repair volumes and OEM-authorized service but at vastly greater scale.
- SquareTrade (Allstate Protection): Extended warranty and device protection provider handling large volumes of consumer electronics repair claims. Comparable on extended warranty repair channel, though primarily consumer-facing rather than B2B fleet management.
Direct peers
- CPR Cell Phone Repair: Franchise-based device repair chain offering in-store and mail-in repairs for smartphones, tablets, computers, and gaming consoles. Directly comparable on consumer/enterprise repair services and OEM-authorized service positioning.
- uBreakiFix (Asurion): Largest U.S. consumer and small-business device repair chain (now owned by Asurion), directly competing with iDoc on phones, tablets, computers, and gaming consoles via in-store and mail-in models. Highly comparable on service scope, OEM authorizations, and warranty-program servicing.
- MicroReplay: Mail-in micro-soldering and board-level repair specialist for laptops, gaming consoles, and complex electronics. Directly comparable on BGA-level repair technology and mail-in enterprise/B2B positioning.
- The Repair Authority: Mail-in electronic device repair service for laptops, tablets, phones, and gaming systems, with a strong warranty-provider and enterprise channel. Highly comparable on mail-in model and warranty-program servicing.
Emerging players
- iFixit: Repair community and parts retailer advancing the right-to-repair movement and selling parts and tools for DIY repair. Adjacent rather than directly competing; comparable on focus on repairability, parts ecosystems, and refurbishment ethos.
Regional players
- CDW Repair Services: Large technology solutions provider offering warranty repair and device lifecycle services through its services arm. Comparable on B2B channel partnerships and OEM-aligned warranty repair, though within a much broader IT reseller business.
- CompuCom (GXO): Enterprise IT asset management, lifecycle services, and repair provider primarily serving large North American corporates. Comparable on enterprise device fleet management and ITAD-adjacent repair offerings, though at significantly larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
iDoc Device Repair social profiles
Digital presenceiDoc Device Repair compliance and trust
Trust signalCompliance5 records
iDoc Device Repair financial estimates
Financial estimateRevenue estimate
Valuation estimate
iDoc Device Repair leadership team
Management profileNumber of profiles
iDoc Device Repair funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iDoc Device Repair M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iDoc Device Repair
What does iDoc Device Repair do?
iDoc Device Repair provides in-house electronic device repair services for laptops, gaming systems, POS devices, industrial tools, mobile devices, computers, servers, printers, cameras, and appliances. Services include liquid damage repair, screen repair, keyboard repair, casing, and motherboard repair using advanced technologies such as BGA rework, micro-soldering, and ultrasonic cleaning. The company complements its core repair offering with custom-built device fleet management solutions featuring real-time tracking and tailored IT asset repair plans for organizations across multiple verticals.
Is iDoc Device Repair a public or private company?
iDoc Device Repair is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was iDoc Device Repair founded?
iDoc Device Repair was founded in -1. It employs 1 to 10 people.
Where is iDoc Device Repair based?
iDoc Device Repair is headquartered in Macomb, United States, in the North America region.
How does iDoc Device Repair make money?
One revenue line is on record: electronic Device Repair Services.
Who are iDoc Device Repair's main competitors?
Broad incumbents on record are Best Buy Geek Squad, Asurion and SquareTrade (Allstate Protection). Direct peers are CPR Cell Phone Repair, uBreakiFix (Asurion), MicroReplay and The Repair Authority. iFixit is listed as an emerging player. Regional players are CDW Repair Services and CompuCom (GXO).
Does iDoc Device Repair have an API?
No public API is recorded for iDoc Device Repair.
What industry is iDoc Device Repair in?
iDoc Device Repair's product category is Electronic Device Repair Services. Its primary akta.pro industry code is CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs), with a secondary code of BPALAIAD, Electronics Refurbishment, Repair & Reuse (Remarketing/Resale). Its NAICS code is 8112 and its SIC code is 7600.