The Repair Depot
The Repair Depot is a US mail-in device repair and parts-distribution company founded in 2012 in Stillwater, Oklahoma. It serves K-12 schools, college students, businesses, and individual consumers across smartphones, Chromebooks, laptops, and tablets through insurance carrier and e-commerce channels.
- Company typePrivate
- Founded2012
- HeadquartersStillwater, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What The Repair Depot does
The Repair Depot is a private US device repair and parts-distribution company founded in 2012 and headquartered in Stillwater, Oklahoma, with operations spanning the Midwest, East Coast, and West Coast. The company repairs smartphones, tablets, laptops, Chromebooks, iPads, digital cameras, e-readers, and game consoles, and also sells replacement parts to consumers and institutional buyers. It operates a four-step mail-in repair model in which customers obtain a shipping box online, send in their device, and receive it back with a 90-day parts-and-labor warranty; same-day turnaround and overnight FedEx shipping are standard offerings.
The company's two core go-to-market motions are (1) a self-serve e-commerce channel for individual consumers and businesses that orders parts or repairs online, and (2) a channel-partner motion through which the company serves as the exclusive or primary repair facility for Worth Ave. Group (the largest K-12 electronic device insurer) and National Student Services Inc. (a college student property insurer since 1971). It also runs a 1:1 Repair Program offering a 20% discount to K-12 schools handling large device fleets of Chromebooks, iPads, and laptops. Insured customers pay deductibles online ranging from $25 to $175, while non-insured customers receive quote-based pricing.
The Repair Depot employs 51-100 people, holds an Oklahoma Women Owned Business certification, and has 49+ years of cumulative affiliate-company repair experience. Its technician workforce is composed of A+ Certified Technicians and Apple Certified Mac Technicians (ACMT). The company is bootstrapped (no public funding rounds disclosed), distributes via its own e-commerce site and across YouTube, Facebook, X, LinkedIn, blog content, and email, and is privately held with no evidence of parent-company, subsidiary, or M&A relationships.
The Repair Depot firmographics
Firmographics- Name
- The Repair Depot
- Legal name
- The Repair Depot
- Website
- https://therepairdepot.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- The Repair Depot is a US mail-in device repair and parts-distribution company founded in 2012 in Stillwater, Oklahoma. It serves K-12 schools, college students, businesses, and individual consumers across smartphones, Chromebooks, laptops, and tablets through insurance carrier and e-commerce channels.
- Ownership category
- akta.pro rank
The Repair Depot industry classification
Industry- Product category
- Device Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Electronic and Precision Equipment Repair and Maintenance (81121), Personal and Household Goods Repair and Maintenance (8114)
- SIC
- Services-Miscellaneous Repair Services (7600), Wholesale-Computers & Peripheral Equipment & Software (5045)
- akta.pro primary industry
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)
- akta.pro secondary industry
- Spare Parts & Replacement Components Retail (Batteries, Screens, Chargers) (CRACAJAG)
Keywords
Where The Repair Depot is headquartered
LocationHeadquarters
- HQ city
- Stillwater
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
The Repair Depot business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Device Repair Services: Full-service repair including parts and labor for smartphones, tablets, laptops, and Chromebooks. Revenue generated from repair fees charged to customers or insurance providers. Supports deductible payments online for insured repairs.
- Parts Sales: Direct sale of replacement parts (screens, batteries, keyboards, etc.) for customers who prefer self-repair. Quote-based system for parts not in current inventory.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Repair services with parts and labor included |
| Unit Pricing | Pay-as-you-go | Laptop parts ranging from under $20 to over $220 |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels8 records
The Repair Depot product offering
Product offeringCore offering
The Repair Depot provides mail-in device repair services and replacement parts for smartphones, iPhones, Chromebooks, laptops, MacBooks, iPads, and tablets. Services are delivered through a four-step online ordering and shipping workflow with same-day turnaround, overnight shipping, free diagnostics, and a 90-day warranty on parts and labor. The company also sells tested replacement parts (screens, batteries, keyboards, DC jacks, LCD assemblies, digitizers) for customers who prefer self-repair, and operates dedicated programs for K-12 educational institutions and insured device claims routed through its insurance partners.
Product overview
The Repair Depot is an electronic device repair service and parts distributor offering repairs and replacement parts for smartphones, Chromebooks, laptops, tablets, and other consumer electronics. The company operates as a single unified service offering with device repair as the core product, supplemented by direct parts sales for DIY repairs. Services are organized by device type (iPhone, Laptop, iPad, Chromebook, Smartphone, Tablet) and include specialized programs for K-12 education institutions and insured device repairs through insurance partners. All repairs include a 90-day parts and labor warranty. The company primarily serves educational institutions (K-12 and college) and individual consumers, with same-day turnaround and overnight shipping.
Differentiator
Problem solved
Functional benefit
Products and services
- iPhone Repair Mail-in repair service for iPhone models (iPhone 6 through iPhone 16 and newer), covering cracked screen repair, battery replacement, water damage repair, and diagnostics. Performed by A+ Certified Technicians and Apple Certified Mac Technicians (ACMTs) with a 90-day warranty on parts and labor.
- Laptop Repair Mail-in repair service for Chromebooks, Netbooks, MacBooks, MacBook Pro, MacBook Air, and gaming laptops. Covers liquid spill damage, charging issues, motherboard failure, broken display, missing keyboard keys, and cracked screens, with a 90-day warranty on parts and labor.
- iPad Repair Mail-in repair service for all iPad generations from Original iPad through iPad Air. Includes cracked screen repair, damaged LCD replacement, charging issue fixes, and internal component repairs, backed by a 90-day parts and labor warranty.
- Chromebook Repair Mail-in repair service for Chromebooks from Samsung, Dell, Asus, HP, Lenovo, Toshiba, CTL, Acer, and Google. Handles liquid spills, charging issues, motherboard failure, broken display, missing keys, and cracked screens, with 90-day warranty on parts and labor.
- Smartphone Repair Mail-in repair service for Samsung, Nexus, HTC, Nokia, LG, and other major smartphone brands. Covers cracked screens, damaged LCDs, battery replacement, power button issues, and liquid damage with a 90-day parts and labor warranty.
- Tablet Repair Mail-in repair service for Samsung Galaxy Tab, Microsoft Surface, Asus Memopad, and other tablet models. Includes cracked screen repair, LCD replacement, charging issue fixes, and internal troubleshooting with a 90-day warranty.
- Device Replacement Parts Direct-sale replacement parts for laptops, iPads, Chromebooks, smartphones, and tablets, including screens, batteries, keyboards, DC jacks, LCD assemblies, and digitizers. Sold via the company's e-commerce storefront with a quote request system for parts not in current inventory.
- K-12 Education Repair Program Specialized repair program for K-12 schools with 1:1 student-issued Chromebooks, iPads, and laptops. Includes bulk repair pricing (with a 20% K-12 discount), parts supply, and insurance/warranty services delivered through the Worth Ave. Group partnership.
- Insured Device Repair Repair service for devices covered by insurance through partnerships with Worth Ave. Group (K-12 electronics insurance) and National Student Services Inc. (college student property insurance). Customers can pay deductibles online using tiered amounts of $25, $50, $75, $100, or $175 to begin the repair process.
- 1:1 Repair Program Customizable repair program for educational institutions with 1:1 technology initiatives. Bundles parts supply, repair services, and insurance/warranty coverage delivered in coordination with Worth Ave. Group partnerships.
Quantifiable outcome
- Repairs completed in 24-48 hours from receipt
- +2 more outcomes
Companies that use The Repair Depot
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
The Repair Depot technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
The Repair Depot partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Worth Ave. GroupcoreThe Repair Depot serves as the primary repair facility for Worth Ave. Group, the largest writer of K-12 electronic insurance policies nationwide. Worth Ave. Group specializes in Chromebook insurance and routes insured device claims to The Repair Depot for repair services.
- National Student Services, Inc. (NSSI)coreThe Repair Depot is the primary repair facility for National Student Services, Inc., a leader in college student property insurance operating since 1971. NSSI partners with universities nationwide to protect student devices and belongings, routing repairs to The Repair Depot.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
The Repair Depot competitors and assessment
Company assessmentDirect peers
- uBreakiFix: Largest U.S. consumer electronics repair chain (now part of Samsung). Operates same-day, walk-in repair for smartphones, tablets, laptops, and game consoles—directly competing with The Repair Depot on devices, warranty, and turnaround time.
- Computer Repair Doctor: Mid-size U.S. mail-in and storefront laptop/Chromebook repair specialist serving consumers and K-12 schools. Closely comparable on device categories, education focus, and mail-in fulfillment.
- Phone Repair US: Independent cell phone and tablet repair chain with mail-in service. Direct competitor in the consumer smartphone/tablet repair segment where The Repair Depot also operates.
Broad incumbents
- Geek Squad (Best Buy): Best Buy's in-house repair and installation service arm. Provides walk-in and mail-in device repair for phones, tablets, laptops, and Chromebooks, and is a major competitor in education/insurance referral programs.
- Asurion / uBreakiFix (combined): Asurion is the largest U.S. device insurance administrator and parent of uBreakiFix, combining insurance claims routing with in-store and mail-in repair—directly mirroring The Repair Depot's partnership-and-facility model with Worth Ave. Group and NSSI.
- Apple Authorized Service Providers: OEM-certified Apple repair network (e.g., Simply Mac, Experimac, regional shops). Compete directly for iPhone, iPad, and Mac repair with same-day, walk-in service under Apple warranty coverage.
- Samsung-authorized service centers: OEM-direct and authorized in-warranty smartphone and Chromebook repair network. Compete for the same Samsung Galaxy and Chromebook SKUs that The Repair Depot services, with potential advantage on warranty claims.
Emerging players
- iCracked: On-demand mobile and mail-in smartphone/tablet repair service. Comparable mail-in/D2C repair model with focus on individual consumers and rapid turnaround.
- Puls: On-demand, in-home and business device repair platform covering phones, tablets, computers, and TVs. Competes with The Repair Depot for B2C and small-business device repair demand.
Regional players
- SquareTrade (Allstate): Allstate-owned device protection and mail-in/walk-in repair provider. Routes insured claims through its own and partner repair facilities — comparable to The Repair Depot's relationships with Worth Ave. Group and NSSI from the insurer side of the value chain.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
The Repair Depot social profiles
Digital presenceThe Repair Depot financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Repair Depot leadership team
Management profileNumber of profiles
The Repair Depot funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Repair Depot M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Repair Depot
What does The Repair Depot do?
The Repair Depot provides mail-in device repair services and replacement parts for smartphones, iPhones, Chromebooks, laptops, MacBooks, iPads, and tablets. Services are delivered through a four-step online ordering and shipping workflow with same-day turnaround, overnight shipping, free diagnostics, and a 90-day warranty on parts and labor. The company also sells tested replacement parts (screens, batteries, keyboards, DC jacks, LCD assemblies, digitizers) for customers who prefer self-repair, and operates dedicated programs for K-12 educational institutions and insured device claims routed through its insurance partners.
Is The Repair Depot a public or private company?
The Repair Depot is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was The Repair Depot founded?
The Repair Depot was founded in 2012. It employs 51 to 100 people.
Where is The Repair Depot based?
The Repair Depot is headquartered in Stillwater, United States, in the North America region.
How does The Repair Depot make money?
Two revenue lines are on record. Device Repair Services are the primary driver. The others are parts Sales.
Who are The Repair Depot's main competitors?
Direct peers on record are uBreakiFix, Computer Repair Doctor and Phone Repair US. Broad incumbents are Geek Squad (Best Buy), Asurion / uBreakiFix (combined), Apple Authorized Service Providers and Samsung-authorized service centers. Emerging players are iCracked and Puls. SquareTrade (Allstate) is listed as a regional player.
Does The Repair Depot have an API?
No public API is recorded for The Repair Depot.
What industry is The Repair Depot in?
The Repair Depot's product category is Device Repair Services. Its primary akta.pro industry code is CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs), with a secondary code of CRACAJAG, Spare Parts & Replacement Components Retail (Batteries, Screens, Chargers). Its NAICS code is 811210 and its SIC code is 7600.