What ISS Facility Services Ireland does

ISS Facility Services Ireland operates as the Irish regional entity of ISS A/S, a Danish-listed (NASDAQ Copenhagen) global facilities management group founded in 1901 and headquartered in Dublin for Irish operations. The company delivers integrated facilities management (FM) services — covering cleaning, food/catering, security, technical services, workplace experience, capital projects, and sustainability — to enterprise and public sector clients across verticals that include healthcare, government, education, financial services, manufacturing, professional services, technology, and retail. Its service approach, branded "People-First FM," centres on a single-accountable-provider delivery model that reduces layered subcontracting, operationalised through the Integrated Facilities Services (IFS) framework aligning services, teams, and technology under one accountable contract. Notable proprietary offerings include the Pure Space cleaning methodology for healthcare environments, the Coolfood low-carbon meal programme (developed with the World Resources Institute), and the food sub-brands The Place (fast-casual workplace dining) and The Whole Grain (restaurant-quality sustainable dining), plus the Livv boutique FM business for premium clients.

The business operates on a managed services revenue model built around long-term contracts (typically 5–9 years) awarded via competitive tenders and public sector procurement frameworks, including the UK Crown Commercial Service RM6331 Healthcare Soft FM Framework (total framework value £3.5bn). Go-to-market is enterprise field sales with dedicated key account directors managing marquee relationships such as the UK Department for Work and Pensions (£135m/year, 7-year contract), Barclays, PwC, NHS trusts, VELUX, Unibail-Rodamco-Westfield, and the City of London Corporation. Pricing is contract-negotiated and not publicly disclosed, reflecting the B2B-only distribution model in which ISS employees — rather than resellers — deliver services directly. Within the broader UK & Ireland region the workforce exceeds 27,000 employees; Ireland-specific headcount is 229, and Ireland-entity revenue is not separately disclosed by the parent. The recent strategic agenda emphasises sustainability differentiation (Anthesis partnership, Coolfood expansion, SVQM Silver Award), premium segment entry (Livv, The Whole Grain), and public sector social value delivery, with multiple senior leadership appointments in 2024–2025 across Healthcare, Public Sector, Financial Services, Capital Projects, and People functions.

Name

ISS Facility Services Ireland

Legal name

ISS Facility Services Ireland

Website

https://ie.issworld.com

Company type

Public

Founded year

1901

Operating status

Operating

Headcount range

101–250 employees

Short description

ISS Facility Services Ireland, part of Danish-listed ISS A/S, delivers integrated facilities management — cleaning, catering, security, technical, workplace and capital project services — to enterprise and public sector clients across healthcare, government, education and financial services from its Dublin headquarters.

Ownership category

akta.pro rank

Product category

Facilities Management Services

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Soft FM (Cleaning/Janitorial/Sanitation) (IMAIAAAB)

akta.pro secondary industries

Food Services & Catering (On-site/Corporate Dining/Vending) (IMAIAAAE), Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD), Hard FM (Technical Facilities Management: MEP/HVAC/Plumbing/Electrical) (IMAIAAAA), Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

Keywords

• Facilities management services
• Integrated facilities services
• Cleaning and hygiene services
• Workplace experience services
• Technical maintenance services

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Integrated Facilities Management Services: Comprehensive FM contracts covering cleaning, catering, technical services, security, workplace experience delivered under long-term agreements typically spanning 5-9 years with government and enterprise clients
2. Specialized FM Services: Standalone services including cleaning, food/hospitality, security, technical services, and projects offered as individual service lines or bundled packages
3. Capital Projects: Building, refurbishment, and sustainability projects delivered as part of FM contracts or standalone engagements

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ISS Facility Services Ireland delivers integrated facilities management (FM) services under its People-First FM approach, bundling cleaning, food/catering, security, technical maintenance, workplace experience, capital projects, and sustainability services into single accountable contracts. The company primarily serves public sector (government, healthcare, education) and large private enterprise clients (financial services, manufacturing, professional services, technology) through long-term, multi-year service agreements.

Product overview

ISS Facility Services Ireland operates as a facilities management (FM) company offering integrated workplace solutions. The company's core offering is People-First FM — a service model built around supporting the people who deliver facilities services. The primary service portfolio includes Integrated Facilities Services (IFS), Cleaning, Food Services, Security, Technical Services, Projects, Workplace Services, and Sustainability. The company serves multiple sectors including Education, Financial Services, Manufacturing, Professional Services, and Technology. Notable food brands include The Place (fast-casual comfort food) and The Whole Grain (restaurant-quality dining with low-carbon options). Additional offerings include Livv (high-end boutique services), the Healthcare Training Academy, Mission Possible (social mobility programme), and Pure Space cleaning methodology. The company is part of ISS World, operating across more than 30 countries globally.

Differentiator

Problem solved

Functional benefit

Brands

• The Place: Fast-food concept offering hearty and nutritious comfort food classics served in comfortable spaces where customers can escape and recharge.
• The Whole Grain
• Livv
• People-First FM

Products and services

• Integrated Facilities Services (IFS)
• Cleaning Services
• Food Services
• Security Services
• Technical Services
• Capital Projects
• Workplace Services
• Sustainability Services

Quantifiable outcome

• 38% lower carbon emission rate for Coolfood certified meals compared to average school dish
• +3 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

15 partnerships are on record, tiered core, strategic and tactical.

• VELUXcoreStrategic or Co-development Partner · 2 March 2025Global partnership with VELUX A/S spanning 29 locations in 13 countries across Europe. ISS provides fully integrated facilities services including hard FM, housekeeping, cleaning, pest control, grounds maintenance, interior planting, and The Whole Grain restaurant brand at VELUX head offices.
• AnthesisstrategicStrategic or Co-development Partner · 5 February 2025Industry-first partnership with Anthesis, a global sustainability firm, to conceive, develop and deliver sustainability solutions optimised for FM. Focus areas include Low Carbon (decarbonisation), Zero Waste (circular economy), and Socially Responsible (workplace policies, employee wellbeing).
• Advanced Workplace Associates (AWA)strategicStrategic or Co-development Partner · 1 January 2025Strategic partnership with AWA, a global science-based workplace consultancy, to offer UK clients access to specialist workplace consulting services including workplace strategy, change management, cognitive wellbeing, and workplace performance optimisation.
• Biffa and Community ShoptacticalStrategic or Co-development Partner · 1 January 2024Pilot partnership with Biffa's Community Shop social enterprise to help members back into employment. First four members secured cleaning roles at Walton Centre in Liverpool. ISS facilitates employment part of Progress Academy training programme.
• Tent PartnershipstrategicStrategic or Co-development Partner · 1 January 2024Partnership with Tent, a coalition of 70 major companies helping refugees enter the labour market through job preparation and employment. ISS has welcomed 90+ refugees into its UK & Ireland workforce.
• Coolfood (World Resources Institute)coreStrategic or Co-development Partner · 1 January 2023ISS partnered with Coolfood, an initiative of the World Resources Institute, to launch low-carbon certified meals. ISS became the world's first organisation to launch Coolfood-certified low-carbon meals in secondary schools (2024) and expanded to nearly 200 primary schools (2025), serving 50,000+ plant-rich meals daily with 38% lower carbon emissions.
• OliotacticalStrategic or Co-development Partner · 1 January 2023Partnership with Olio to fight hunger and food waste across 35 NHS hospitals, redirecting surplus food to communities in need.
• LearnmoretacticalImplementation/ SI/ Consulting PartnerPartnership with Learnmore for apprenticeship training delivery, including the Women in Leadership Apprenticeship Programme combining leadership and management qualifications.
• Skills for SecuritytacticalImplementation/ SI/ Consulting PartnerUK security training partner for delivery of security apprenticeship schemes including Professional Security Operative Level 2 and Security First Line Manager Level 3 programmes.
• Crown Commercial ServicecoreChannel Partner/ Reseller/ DistributorListed supplier on CCS RM6331 Healthcare Soft FM Framework (£3.5bn value) and other frameworks (RM6232 FM, RM6257 Security) enabling public sector procurement of ISS services.
• KlimatotacticalTechnology or IntegrationSustainability partner providing carbon labelling data used for The Whole Grain restaurant menus, enabling A-E carbon emission ratings for all dishes.
• The Valuable 500strategicStrategic or Co-development PartnerMember of The Valuable 500, a global collective uniting 500 influential business leaders and brands committed to unlocking value of 1.3 billion people living with disabilities.
• Project DreamtacticalStrategic or Co-development PartnerPartnership with Project Dream charity founded by Sidikie Kargbo to support communities in Sierra Leone, combined with Bromley Mencap partnership to support employment opportunities for people with disabilities.
• NojetacticalStrategic or Co-development PartnerPartnership with Noje serving coffee with purpose, supporting social impact initiatives through workplace food services.
• Social Value PortaltacticalImplementation/ SI/ Consulting PartnerPartnership to strengthen ISS's social value strategy and measurement framework.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Compass Group: UK-headquartered global food and support services group, a primary direct competitor to ISS in workplace catering, cleaning, and integrated FM. Overlaps strongly with ISS's NHS, corporate, and education food services offerings.
• Atalian: France-based international facilities services group with significant UK & Ireland presence as Atalian Servest. Direct competitor across cleaning, security, catering, and integrated FM, particularly in UK public sector and commercial.
• Serco: UK-listed public services and facilities management operator, directly competing with ISS on NHS, DWP-class, and government soft/hard FM contracts. Significant overlap in UK central government and healthcare outsourcing.
• Mitie: UK-listed integrated FM and security services provider, a direct competitor in public sector, healthcare, and corporate facilities services. Competes with ISS on UK public sector frameworks including CCS soft FM lots.
• G4S / Allied Universal: Global security and integrated services business; overlaps with ISS's security and front-of-house service lines and increasingly in integrated FM. Competes on UK public sector security frameworks where ISS is also listed.
• Sodexo: Global French-headquartered integrated facilities management and food services company, directly competing with ISS across healthcare, government, education, and corporate FM in UK & Ireland. One of the principal Tier-1 IFM competitors alongside ISS.

Broad incumbents

• CBRE Group: Global commercial real estate services firm with a sizable Workplace and Facilities Management practice. Competes with ISS on enterprise occupier FM mandates, though CBRE's FM sits within a broader real estate services portfolio.
• JLL (Jones Lang LaSalle): Global real estate services firm with a Facility Management division serving corporate occupiers. Overlaps with ISS on enterprise workplace and integrated FM but is a broader real estate advisory rather than a pure-play FM.
• Cushman & Wakefield: Global real estate services firm with a Project & Development Services and Facilities Management practice. A broader incumbent competitor to ISS for corporate and occupier FM mandates, particularly in financial services.

Emerging players

• Bidvest Noonan: Ireland and UK-focused FM provider (Noonan Services rebranded) with strong presence in cleaning, security, and waste. A more regional but increasingly formidable competitor for ISS Ireland and UK accounts, particularly in commercial and public sector.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/iss-facility-services-ireland

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISS Facility Services Ireland