In-Sync
In-Sync is an India-based AI-powered CRM platform with eight integrated modules covering sales, field force, WhatsApp/email campaigns, ATS, loan origination, events, expenses, and tasks, plus an autonomous calling agent, targeting mid-market and enterprise customers across BFSI, healthcare, automotive, and real estate verticals.
- Company typePrivate
- Founded2026
- HeadquartersGurugram, India
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What In-Sync does
In-Sync, operated by Prosync AI Solutions (OPC) Private Limited (incorporated in Haryana, India; CIN U62091HR2026OPC145741), is an AI-powered CRM and business automation platform targeting Indian mid-market and enterprise customers across financial services, healthcare, manufacturing, real estate, automotive, retail, education, and professional services. The product surface comprises a central In-Sync CRM hub connected to eight specialized modules: EventSync (event management with QR check-in), Field-Sync (GPS-tracked, offline-first field force management), WhatsApp Campaigns (via Exotel's official Business API), Email Broadcast (via Resend), In-Sync ATS (recruitment with Aadhaar/PAN KYC), Paisaa Saarthi (end-to-end loan origination with Nupay disbursement), Expense Claims (multi-level approvals), and Work-Sync (hierarchical task accountability with WhatsApp/email alerts), plus Gargi AI (an autonomous calling agent claiming 99.8% cost reduction vs. traditional call centers). The platform is built cloud-native on Microsoft Azure, leverages Power BI, Azure Databricks, Azure Data Lake, and Azure Data Factory for analytics, and offers 50+ native integrations including TATA Teleservices, Exotel, Kaleyra, Twilio, Tally ERP 9, Zapier, Razorpay, Nupay, ScoreMe, and LinkedIn Sales Navigator.
The company monetizes through a multi-stream revenue model: per-user SaaS subscriptions at ₹500/user/month with a 10-user minimum (annual billing with 1 month free), usage-based communication wallet pricing for WhatsApp/SMS/email/voice (starting ₹10,000 prepaid), professional services at ₹6,000/day for custom development and ₹25,000 per API integration, and custom Enterprise contracts with SLAs, 24/7 support, and on-premise deployment. GTM is enterprise field sales-led with inside sales support, supplemented by a self-serve 15-day free trial, an ROI calculator (236% expected ROI, 4-month payback), and a channel partner program with 8+ active partners across India. The customer base includes named enterprise accounts such as Ecofy (NBFC), AliceBlue (stockbroker), RupeeBoss (NBFC), InCred, CarTrends Distribution (2,500+ clients), Audi Kolkata, BimaLeap (Motherson Group), Tata Electra EV Network, UHC Staffing, Hiranandani, and Capital India, with claimed scale of 20,000+ users and 10,000+ businesses across 60+ cities. The company is founder-led by Director Amit Sengupta, headquartered in Gurugram with 21 employees, and shows no disclosed external funding — appearing bootstrapped.
In-Sync firmographics
Firmographics- Name
- In-Sync
- Legal name
- Prosync AI Solutions (OPC) Private Limited
- Website
- https://in-sync.co.in
- Company type
- Private
- Founded year
- 2026
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- In-Sync is an India-based AI-powered CRM platform with eight integrated modules covering sales, field force, WhatsApp/email campaigns, ATS, loan origination, events, expenses, and tasks, plus an autonomous calling agent, targeting mid-market and enterprise customers across BFSI, healthcare, automotive, and real estate verticals.
- Ownership category
- akta.pro rank
In-Sync industry classification
Industry- Product category
- CRM / Sales Automation Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Success & Account Management CRM (HDAEAFAD)
- akta.pro secondary industries
- Marketing Automation & Campaign Management CRM (HDAEAFAB), Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)
Keywords
Where In-Sync is headquartered
LocationHeadquarters
- HQ city
- Gurugram
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
In-Sync business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain
Revenue model
- Subscription Licensing (Per User): SaaS subscription model charged at ₹500 per user per month. Minimum 10 users for monthly billing. Includes all features across the platform. Annual billing available with 1 month free. Quarterly billing for teams under 10 users.
- Communication Wallet: Prepaid wallet system for communication usage (WhatsApp, SMS, Email, Calling). Initial balance ₹10,000. Pay-per-use model for all outbound communications. WhatsApp ₹0.93/message, Email ₹0.10/message, SMS ₹0.12/message, Calling ₹1.00/minute.
- Professional Services & Setup: One-time setup fees for platform configuration, custom development at ₹6,000/day, and custom API integrations at ₹25,000 per API.
- Enterprise Custom Pricing: Custom pricing for large organizations requiring custom development, on-premise deployment, SLA guarantees, 24/7 dedicated support, multi-tenant architecture, and dedicated account management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Plan - ₹500/user/month, minimum 10 users |
| Subscription | Multi-year contract | Enterprise Plan - Custom pricing |
| Usage-based | Pay-as-you-go | Communication Wallet - Starting ₹10,000 prepaid |
| Other | Pay-as-you-go | Setup & Professional Services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels10 records
In-Sync product offering
Product offeringCore offering
In-Sync sells an AI-powered, multi-tenant SaaS CRM platform that unifies ten products for customer management, sales automation, multi-channel marketing, field force tracking with GPS, event management, recruitment, loan origination, expense approvals, task accountability, and an autonomous AI calling agent. Customers subscribe per user (₹500/user/month, min 10 users) and consume a prepaid communication wallet for WhatsApp, SMS, email, and voice, with enterprise contracts adding custom development, on-premise deployment, and dedicated support.
Product overview
In-Sync is an AI-powered CRM platform built as a unified ecosystem of eight interconnected products designed for Indian businesses. The core In-Sync CRM platform serves as the central hub, with Gargi AI Agent providing autonomous calling capabilities. The eight specialized modules include EventSync (event management), Field-Sync (field force tracking), WhatsApp Campaigns (bulk messaging via official API), Email Broadcast (CRM-integrated email), In-Sync ATS (recruitment pipeline), Paisaa Saarthi (loan origination), Expense Claims (approval workflows), and Work-Sync (task accountability). All modules connect to the central CRM so customer data, interactions, and workflows flow between products seamlessly.
Differentiator
Problem solved
Functional benefit
Brands
- EventSync: Professional event management platform with online registration, QR check-in, agenda builder, attendee engagement, and meeting scheduler.
- Field-Sync
- WhatsApp Campaigns
- Email Broadcast
- In-Sync ATS
- Paisaa Saarthi
- Expense Claims
- Work-Sync
Products and services
- In-Sync CRM AI-powered CRM platform serving as the central hub connecting all other In-Sync products; provides contact management, pipeline tracking, task automation, customer service, GPS-enabled field force management and real-time analytics for Indian businesses across financial services, healthcare, manufacturing, real estate, retail, technology, professional services, and education.
- EventSync Professional event management progressive web app for online registration, QR check-in, multi-track agenda management, attendee engagement, and meeting scheduling; built for corporate events, conferences, NBFCs, EdTech, healthcare events, real estate expos, and trade shows.
- Field-Sync Field force management solution providing real-time GPS tracking, geo-fenced attendance, route optimization, offline-first dynamic forms with photo capture and signatures, and visit verification with GPS coordinates and timestamps; built for NBFCs, insurance, FMCG, pharma, real estate, DSA networks, microfinance, and logistics.
- WhatsApp Campaigns Bulk WhatsApp messaging platform via Exotel's official WhatsApp Business API featuring Meta-approved template management, contact segmentation from CRM, automatic opt-out suppression, and live campaign analytics; built for NBFCs, DSA networks, real estate, insurance, EdTech, e-commerce, healthcare, and professional services.
- Email Broadcast Multi-tenant email broadcast platform powered by Resend providing CRM-integrated contact lists, individual open and click tracking, bounce and suppression management, drip and sequence campaigns, HTML and plain text templates with personalization tokens, and event-based triggers.
- In-Sync ATS Applicant tracking system managing clients, candidates, mandates, and the full recruitment pipeline, with mandate and SLA tracking, Kanban-style candidate pipeline, in-app Aadhaar/PAN verification, Exotel telephony integration with call logging, resume parsing, and recruiter analytics; built for healthcare staffing, hospital networks, DSA networks, temp staffing agencies, nursing & allied health, pharma, and diagnostics.
- Paisaa Saarthi End-to-end loan origination system covering lead intake, KYC, eligibility, sanction, document collection, disbursement via Nupay, and collections tracking for NBFCs, microfinance institutions, DSA networks, fintech lenders, small finance banks, business loan providers, and personal loan companies.
- Expense Claims Employee expense claim management module with mobile-first PWA for receipt capture via camera with offline sync, multi-level approval workflows configurable by department and amount, transactional email notifications via Resend, policy enforcement with per-category limits, multi-tenant organizations, and spend analytics; built for NBFCs, DSA networks, field-heavy organizations, staffing companies, insurance, real estate, professional services, and EdTech.
- Work-Sync Hierarchical task accountability platform built for Indian teams that delivers WhatsApp and email alerts at every task lifecycle stage, satisfaction confirmation by assigners, designation hierarchy from MD to Executive, email fallback when WhatsApp wallet is empty, AI insights for overdue rates and bottleneck analysis, and team analytics; built for NBFCs, DSA networks, trading companies, logistics firms, professional services, insurance, real estate, and EdTech.
- Gargi AI Agent AI-powered autonomous calling agent that runs outbound call campaigns with conversational AI, intelligent script recording, automated follow-up management, and claimed 99.8% cost reduction versus traditional call centers; used for lead qualification, customer engagement, and campaign automation at scale.
Quantifiable outcome
- 99.8% cost reduction with Gargi AI vs traditional calling (₹150/month vs ₹5,000/month)
- +17 more outcomes
Companies that use In-Sync
Customer profileNamed customers21 records
Segments8 records
Ideal customer profiles4 records
In-Sync technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration36 records
AI capability12 records
Feature10 records
In-Sync partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- Microsoft AzurecoreCloud infrastructure partner providing Azure Virtual Machines, App Services, Storage, AI/ML services, Azure Data Lake, Azure SQL Database, Azure Databricks, and Azure Data Factory. Powers the analytics pipeline and data engineering stack.
- Power BI (Microsoft)coreNative Power BI integration for interactive dashboards, data modeling, real-time analytics, and custom reports. Powers Adaptive Business Intelligence module.
- TATA TeleservicescoreEnterprise-grade SIP trunking with HD voice quality, call analytics, and geographic coverage. Integrated with mobile display for caller ID showing mobile number (60% pickup rate increase claimed).
- ExotelcoreOfficial WhatsApp Business API provider for compliant bulk messaging. Powers WhatsApp Campaigns product with template management, opt-out handling, and delivery analytics. Also provides Exotel telephony for ATS.
- Tally ERP 9coreNative integration with India's leading business management software. Enables real-time sync between In-Sync CRM and Tally for complete ERP synchronization.
- ZapiercoreWorkflow automation connecting In-Sync with 5,000+ apps through automated workflows and triggers. Enables multi-step Zaps, custom triggers, and real-time sync with external platforms.
- LeadKwikminorLead generation partner using In-Sync platform for managing leads and customer relationships. Active partnership status. Part of channel partner network serving 15+ industries.
- Neo InfotechminorTechnology channel partner reselling and implementing In-Sync solutions. Active partnership status.
- Sprout StrategistsminorStrategy and consulting partner providing In-Sync implementation and advisory services. Active partnership status.
- Cube CreationsminorCreative services partner integrated with In-Sync channel ecosystem. Active partnership status.
- JK (Business Solutions)minorBusiness solutions partner reselling In-Sync CRM to end customers. Active partnership status.
- PentaXelec ElectronicsminorElectronics industry partner using In-Sync for customer and field operations management. Active partnership status.
- Contact ABCminorContact solutions partner integrated with In-Sync channel network. Active partnership status.
- OPC (Operations)minorOperations partner in the In-Sync channel ecosystem. Active partnership status.
Scale indicators16 records
Recent moves6 records
Expansion highlights6 records
In-Sync competitors and assessment
Company assessmentBroad incumbents
- Salesforce: Global CRM and Customer 360 platform leader with Sales Cloud, Service Cloud, Marketing Cloud, and field service — competes with In-Sync at the enterprise end of the customer spectrum where Salesforce approaches India mid-market.
- HubSpot: Global CRM + marketing automation + service platform that targets growing businesses and is widely adopted by Indian SMBs — competes across In-Sync's broader SMB/mid-market motion.
- Microsoft Dynamics 365: Enterprise CRM and ERP suite that competes directly on field service, sales, and customer service, and shares the Microsoft Azure + Power BI stack that In-Sync uses — strong overlap at the large enterprise tier.
Emerging players
- Yellow.ai: India-origin AI agent and conversational automation platform for customer support and sales — overlaps with In-Sync's Gargi AI autonomous calling and multi-channel AI messaging capabilities, especially in BFSI and D2C.
Direct peers
- LeadSquared: Indian mid-market CRM and field force automation platform with strong orientation toward NBFC, BFSI, and education verticals — closely comparable on lead management, LOS workflows, and field execution use cases.
- Freshworks (Freshsales): India-origin CRM and customer engagement suite (Freshsales, Freshdesk, Freshmarketer, etc.) targeting SMBs and mid-market — closely comparable multi-product, multi-channel GTM motion and pricing band.
- Kapture CRM: India-based multi-vertical CRM with heavy emphasis on WhatsApp Business, field force tracking, and industry-specific workflows (BFSI, retail) — directly comparable on India-centric channel and feature mix.
- Ozonetel: Indian cloud communication / CCaaS platform providing telephony, IVR, WhatsApp and AI voice agents — directly comparable on the contact-center and AI-calling capability In-Sync sells via Gargi AI and Tata SIP.
- Wati: WhatsApp Business API platform with CRM-style automation for SMBs and mid-market — competes directly with In-Sync's WhatsApp Campaigns product and associated contact-center features.
- Zoho CRM: India-headquartered multi-product SaaS suite including a core CRM, marketing automation, and field force / sales force tools — directly comparable on bundled SMB pricing and broad feature set for Indian mid-market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
In-Sync social profiles
Digital presenceIn-Sync compliance and trust
Trust signalCompliance4 records
In-Sync financial estimates
Financial estimateRevenue estimate
Valuation estimate
In-Sync leadership team
Management profileNumber of profiles
Profiles1 record
In-Sync funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
In-Sync M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about In-Sync
What does In-Sync do?
In-Sync sells an AI-powered, multi-tenant SaaS CRM platform that unifies ten products for customer management, sales automation, multi-channel marketing, field force tracking with GPS, event management, recruitment, loan origination, expense approvals, task accountability, and an autonomous AI calling agent. Customers subscribe per user (₹500/user/month, min 10 users) and consume a prepaid communication wallet for WhatsApp, SMS, email, and voice, with enterprise contracts adding custom development, on-premise deployment, and dedicated support.
Is In-Sync a public or private company?
In-Sync is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was In-Sync founded?
In-Sync was founded in 2026. It employs 11 to 50 people.
Where is In-Sync based?
In-Sync is headquartered in Gurugram, India, in the Asia region.
How does In-Sync make money?
Four revenue lines are on record. Subscription Licensing (Per User) is the primary driver. The others are communication Wallet, professional Services & Setup and enterprise Custom Pricing.
Who are In-Sync's main competitors?
Broad incumbents on record are Salesforce, HubSpot and Microsoft Dynamics 365. Yellow.ai is listed as an emerging player. Direct peers are LeadSquared, Freshworks (Freshsales), Kapture CRM, Ozonetel, Wati and Zoho CRM.
Does In-Sync have an API?
Yes. In-Sync provides a RESTful API with comprehensive documentation for custom integrations. Custom API Integration is available at ₹25,000 per API. The API-first architecture ensures seamless connectivity with existing tech stacks. Webhooks and real-time data synchronization across all platforms are supported. Developer documentation is at Not specified.
What industry is In-Sync in?
In-Sync's product category is CRM / Sales Automation Software. Its primary akta.pro industry code is HDAEAFAD, Customer Success & Account Management CRM, with a secondary code of HDAEAFAB, Marketing Automation & Campaign Management CRM. Its NAICS code is 513210 and its SIC code is 7372.