Name

John The Plumber

Legal name

Zork Services, Inc.

Website

https://johntheplumber.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Plumbing and Heating Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

Keywords

• Residential plumbing services
• Commercial plumbing services
• Water heater installation
• Heating system repair
• Drain inspection services

Headquarters

HQ city

Burlington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Plumbing and Heating Services: Service-based revenue from residential and commercial plumbing and heating services. Services include water heaters, faucets, toilets, garbage disposers, heating system repairs, gas work, video drain inspections, emergency service, water treatment, boiler replacements, and home plumbing inspections. Additional revenue from product sales through their online shop for custom payments and deposits.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

John The Plumber provides on-site residential and commercial plumbing and heating services, including water heater installation and replacement, faucet, toilet, and garbage disposer installation, heating system repair and replacement, boiler service and replacement, gas work, video drain inspections, emergency plumbing service, water treatment, frozen pipe defrosting, home plumbing inspections, seasonal hose bib winterization and de-winterization, second water meter installation, and annual boiler check and cleaning. Services are booked through an online scheduling platform or by phone, dispatched from the Burlington, Massachusetts headquarters to customer homes and businesses across the New England region.

Product overview

John The Plumber is a residential and commercial plumbing and heating service company offering a comprehensive range of plumbing and heating solutions. The core offerings include water heater services (Standard Electric, Tankless Gas, Indirect-Fired, Standard Gas, and Combination Boiler/Water Heaters), fixture services (Ceramic-Disc Faucets, Toilets, Garbage Disposers), and heating system services (Repairs, Replacements, Boiler Replacements, Annual Boiler Check & Cleaning). Additional services include Gas Work, Video Drain Inspections, Emergency Service, Water Treatment, Frozen Pipes Defrosted, Home Plumbing Inspections, Outside Hose Bibs Winterization/De-winterization, Second Water Meters installation, and Commercial Service. The company also offers online payment processing for both residential and commercial customers through custom amount payment portals. The service portfolio is delivered by Zork Services, Inc. based in Burlington, MA, with over 25 years of experience in the plumbing and heating industry.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Heater Services Comprehensive water heater services covering standard electric water heaters, tankless gas water heaters, indirect-fired water heaters (with internal coil connected to a hydronic heating boiler), standard chimney-vented gas water heaters, and high-efficiency combination boiler/water heater units. Includes new installation, repair, and replacement for residential and commercial properties.
• Faucet Installation and Repair Installation and repair of ceramic-disc lavatory and kitchen faucets that are lead-free, plus anti-scald tub and shower faucets. All faucets are backed by a five-year warranty.
• Toilet Installation and Repair Toilet installation and repair services focused on long-term solutions and avoidance of poorly designed water-wasting fixtures. Includes a 5-year tank lid-to-bowl bolts warranty and a 5-year bumper-to-bumper warranty on toilets.
• Garbage Disposer Installation Quality garbage disposer installation featuring strong, quiet, long-lasting units capable of breaking up chicken bones. Backed by an iron-clad 6-year warranty, with some models warranted up to 12 years.
• Heating System Repairs Repair services for all types of heating systems, including steam systems from the 1920s, mid-1960s systems, 1990s hot water systems, and modern high-tech boilers with computers and digital readouts.
• Heating System Replacements and Boiler Replacements Full replacement services for aging or failed heating systems, including complete boiler replacements for residential and commercial properties.
• Annual Boiler Check and Cleaning Annual maintenance service for boilers including condition and operation assessment, testing of draft/vent, electrical power, temperature and pressure fluctuations, gas pressure, manifold pressure, gas leaks, circulator condition, pressure-reducing valve, expansion tank, safety relief valve, backflow prevention device, and cleaning of gas firing tubes and chamber.
• Gas Work Gas piping and gas appliance installation, repair, and maintenance services for residential and commercial properties.
• Video Drain Inspections Video camera inspection service that visually diagnoses drain and pipe problems by inspecting the interior of plumbing lines.
• Emergency Plumbing Service 24/7 emergency plumbing service for urgent situations requiring immediate response.
• Water Treatment Water treatment services to improve water quality and address issues with the water supply.
• Frozen Pipes Defrosted Service to thaw and repair frozen pipes to prevent bursts and restore water flow.
• Home Plumbing Inspections Comprehensive inspection services to assess the condition of home plumbing systems and identify potential issues.
• General Plumbing Repairs Wide range of general plumbing repair services for various plumbing issues.
• Outside Hose Bibs Winterization and De-Winterization Seasonal service to winterize exterior hose bibs by shutting off water supply and draining lines to prevent freeze damage, and to restore water flow after winter, including checking for leaks and ensuring proper operation.
• Second Water Meter Installation Installation of secondary water meters for outdoor water usage, allowing customers to pay only half the water rate (no sewer charges) for outdoor use including pool filling, lawn watering, and car washing. The company has over 25 years of experience installing second meters and has been engaged by two municipalities to help set up their water-department administration processes.
• Commercial Plumbing and Heating Service Commercial plumbing and heating services for business properties, including gas work, drain inspections, heating systems, and ongoing maintenance.
• Online Payment Processing (Custom Amount) Custom payment processing available to residential and commercial customers via the online shop, supporting dispatch fees, emergency dispatch fees, invoice deposits, agreement deposits, and commercial work order/NTE/DNE amount entry. The online shop is used for payment processing rather than product fulfillment.

Quantifiable outcome

• 5-year warranty on faucets, toilets, tank lid-to-bowl components
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Lowe's Installation Services: Like Home Depot, Lowe's sells plumbing fixtures and offers professional installation through third-party contractors. Direct overlap with John The Plumber on fixture replacement and water heater installation jobs.
• Home Depot Home Services: National big-box retailer that sells plumbing fixtures and offers installation services through a contractor network. Provides competitive pricing on fixture-and-install bundles that overlap with John The Plumber's faucet, toilet, and water heater installation lines.
• Angi (formerly Angie's List): Online marketplace that connects homeowners to local plumbers, electricians, and HVAC contractors. John The Plumber competes against — and increasingly sources leads from — Angi's network, making Angi both a partner channel and a structural margin threat.

Regional players

• Michael & Son Services: Mid-Atlantic (Virginia-based) residential plumbing, HVAC, and electrical service company with a similar founder-led, multi-trade home-services model. Comparable business model and service mix, though operating in a different geography.

Direct peers

• ARS / Rescue Rooter: American Residential Services (ARS) operates Rescue Rooter as a residential plumbing, drain cleaning, and HVAC brand. Directly comparable to John The Plumber in residential plumbing repair, water heater, drain, and HVAC/heating services.
• Benjamin Franklin Plumbing: National franchised plumbing brand emphasizing punctuality, warranties, and customer service. Overlaps directly with John The Plumber's value proposition (on-time service, strong warranties, residential plumbing, water heaters, drain cleaning).
• One Hour Heating & Air Conditioning: Neighborly-owned franchised HVAC service brand with on-time guarantees and a customer-service focus analogous to John The Plumber's positioning. Comparable on the heating side of the business (boilers, furnaces, repairs, replacements).
• Roto-Rooter: The largest U.S. plumbing and drain service franchise, offering residential and commercial plumbing, water heater, and emergency service. Directly comparable in service mix (repairs, drain cleaning, water heaters, emergency response) to John The Plumber, but operating at national scale rather than a single local market.
• Mr. Rooter Plumbing: Neighborly-owned franchised residential and commercial plumbing service. Closely matches John The Plumber's offering across plumbing repair, drain cleaning, water heater service, and emergency response, with a comparable local-trades operator model.
• HomeServe: Home repair services company that contracts with local plumbers and HVAC technicians to deliver plumbing, water heater, and sewer-line services to homeowners via membership and on-demand models. Comparable in service categories (plumbing, water heaters, emergency) and in its reliance on local-trade execution.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/john-the-plumber

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about John The Plumber