Kavacare ID

What Kavacare ID does

Kavacare ID (legal entity PT. Kava Prima Hanesa) is an Indonesian multidisciplinary homecare provider founded in 2021 and headquartered in Jakarta. The company operates a platform-plus-modules architecture delivering six core service lines: Home Personal Care (caregiver companions), Home Medical (doctor visits and procedures), Home Nursing (wound care, IV therapy, catheterization), Home Rehabilitation (physiotherapy, occupational, speech therapy), Tele-Consultation (general doctors, specialists, psychologists, nutritionists via video), and Medicine Delivery. These are coordinated through an internal Care Pro platform (account.kavacare.id) that provides electronic medical records, personalized care plans driven by medical team input, and real-time family access to patient documentation.

The company generates revenue primarily through unit-priced professional services paid per visit, per day, or via monthly packages (e.g., caregiver packages from Rp6,500,000/month, nursing procedures from Rp121,000, teleconsultation from Rp151,250-Rp726,000 per session). Adjacent revenue streams include medical equipment rental, pharmacy delivery, and a wholly-owned subsidiary KavaLink, which facilitates free medical travel to 200+ partner hospitals across Thailand, Malaysia, Singapore, and South Korea (revenue likely derived from hospital referral/affiliate economics). Go-to-market is sales-led via WhatsApp with dedicated Case Managers offering free care consultations, supported by content marketing, SEO, and hospital/insurance channel partnerships. Service coverage is concentrated in Greater Jakarta (Jakarta, Bekasi, Tangerang, Depok, Karawang) with international reach limited to medical travel facilitation.

Kavacare holds the highest KEMENKES RI homecare accreditation (Akreditasi Paripurna) and CMTP certification from Global Healthcare Accreditation, and is part of IAHPC. The company has served tens of thousands of homecare patients and over 5,000 KavaLink clients, and maintains a 5.0 Trustindex rating across 261 verified Google reviews. The leadership team is the founding pair: Dr. Eddy Wiria, PhD (Co-founder & CEO, Leiden University Medical Center PhD) and Dea Susanto, MARS (Co-founder & COO, 14+ years hospital management). The company is privately held, bootstrapped with no disclosed funding rounds, and operates with 16 employees.

Name

Kavacare ID

Legal name

PT. Kava Prima Hanesa

Website

https://kavacare.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Kavacare ID is an Indonesian multidisciplinary homecare provider serving Greater Jakarta and international medical travel patients via its care platform and KavaLink facilitator, delivering nursing, therapy, doctor visits, and teleconsultation services under KEMENKES RI accreditation.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (621610)

SIC

Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Home Health Clinical Care Coordination & Case Management (HSABACAO)

akta.pro secondary industries

In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

Keywords

• Home healthcare services
• Medical travel facilitation
• Home nursing care
• Teleconsultation services
• Rehabilitation therapy

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Homecare Professional Services: Fees charged for Care Pro services including caregivers, nurses, doctors, and therapists visiting patient homes. Services are priced per visit, per day, or monthly packages with duration-based pricing.
2. Medical Travel Facilitation (KavaLink): Free medical travel facilitator service connecting Indonesian patients with hospitals in Thailand, Malaysia, Singapore, and South Korea. Revenue likely comes from hospital partnerships/referrals rather than direct patient charges.
3. Medical Equipment Rental: Rental of medical equipment including hospital beds, oxygen tanks, wheelchairs, ventilators, and other medical devices for home use
4. Medicine Delivery: Delivery of prescription medications and medical supplies to patient homes
5. Online Consultation Fees: Teleconsultation services with general doctors, specialists, psychologists, and nutritionists charged per session

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Kavacare provides multidisciplinary home healthcare services in Greater Jakarta, including personal caregiver support, home medical visits by doctors, professional nursing procedures (wound care, IV therapy, catheter placement), rehabilitation therapy (physiotherapy, occupational therapy, speech therapy), tele-consultations, and prescription medicine delivery. Through its subsidiary brand KavaLink, it also facilitates medical travel by connecting Indonesian patients with 200+ partner hospitals in Thailand, Malaysia, Singapore, and South Korea. All services are coordinated by Case Managers and supported by Electronic Medical Records and personalized Care Plans accessible to families in real time.

Product overview

Kavacare is a multidisciplinary homecare service provider in Indonesia operating as a platform-plus-modules architecture. The core offering consists of six main service modules: Home Personal Care (caregiver companion services), Home Medical (doctor visits and medical procedures), Home Nursing (nursing procedures), Tele-Consultation (online doctor consultations), Home Rehabilitation (physiotherapy and therapy services), and Medicine Delivery. The subsidiary brand KavaLink provides medical travel facilitation for international healthcare, while Cargo Jenazah handles mortuary transport services. All services are coordinated through an internal Care Pro platform and supported by KEMENKES RI accreditation and CMTP certification.

Differentiator

Problem solved

Functional benefit

Brands

• KavaLink: Medical travel facilitator service that helps patients get medical treatment recommendations, doctors, and hospital appointments domestically and internationally. KavaLink serves patients seeking treatment in Thailand, South Korea, Malaysia, and Singapore.

Products and services

• Perawatan Pribadi di Rumah (Home Personal Care) Caregiver and non-medical companion services that assist elderly and post-hospitalization patients with daily activities such as eating, bathing, dressing, mobility, and companionship at home, including 24-hour live-in care options across Greater Jakarta.
• Layanan Medis di Rumah (Home Medical) Doctor home visits, medical check-ups, simple surgical procedures, ambulance services, and medical equipment rental (hospital beds, oxygen tanks, wheelchairs, ventilators) delivered to patient homes in Greater Jakarta.
• Tindakan Keperawatan di Rumah (Home Nursing) Professional nursing procedures at home including wound care, IV drip/infusion, catheter and NGT placement, stoma care, injections, diabetes care, and maternity care delivered by licensed nurses.
• Konsultasi Online (Tele-Consultation) Online medical consultations via chat and video call with general practitioners, specialists, psychologists, and nutritionists, delivered through the Kavacare application (account.kavacare.id).
• Terapi Rehabilitasi di Rumah (Home Rehabilitation) Rehabilitation therapy services delivered at home, including physiotherapy, occupational therapy, speech therapy, swallowing therapy, and ICU care, targeted at post-stroke and post-surgery recovery patients.
• Pengiriman Obat dan Resep ke Rumah (Medicine Delivery) Prescription and medication delivery service to patient homes, including polypharmacy and drug interaction checking performed by qualified pharmaceutical staff.
• KavaLink Medical Travel Facilitator Medical travel facilitation service that helps Indonesian patients connect with hospitals and doctors in Malaysia, Thailand, Singapore, and South Korea, including appointment scheduling, accommodation booking, transportation assistance, and translator coordination.
• Layanan Cargo Jenazah Mortuary transport services for inter-provincial and international repatriation, including body pickup, air transport arrangements, documentation, and embalming services.

Quantifiable outcome

• Serving tens of thousands of patients as a pioneer of Multidisciplinary Homecare in Indonesia
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core, minor and major.

• 200+ Partner Hospitals (Global Healthcare Network)coreStrategic or Co-development PartnerKavaLink has partnerships with over 200 hospitals worldwide, primarily in Thailand (Bangkok Hospital, Samitivej, Wattanosoth Cancer Hospital, BNH Hospital), Malaysia (Sunway Medical Centre, Gleneagles, KPJ, Mount Miriam), Singapore, and South Korea (Samsung Medical Center). These partnerships enable medical travel facilitation for Indonesian patients seeking treatment abroad.
• Global Healthcare Accreditation (GHA)coreStrategic or Co-development PartnerKavaLink is certified by Global Healthcare Accreditation (GHA) as a Certified Medical Travel Facilitator (CMTP), the first in Indonesia. GHA sets global standards for medical travel and health tourism, providing credibility and quality assurance for the service.
• International Association for Hospice and Palliative Care (IAHPC)minorStrategic or Co-development PartnerKavacare is part of IAHPC, an international palliative care organization, demonstrating commitment to global standards in hospice and palliative care services.
• Indonesian Insurance CompaniesminorChannel Partner/ Reseller/ DistributorPartnerships with various health insurance companies in Indonesia allow insured patients to access Kavacare homecare services, expanding coverage options for clients.
• BDMS Group (Thailand)majorStrategic or Co-development PartnerPartnership with BDMS (Bangkok Dusit Medical Services), one of the world's top 5 healthcare networks. BDMS treats over 1 million international patients annually across 50 hospitals in Thailand, with leading cancer, cardiac, and orthopedics services. Key partner for Wattanosoth Cancer Hospital and Bangkok Hospital network.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Home Instead: Global franchise home-care provider focused on non-medical personal care for seniors; mirrors Kavacare's elder-care and personal-care service line across the same caregiver-match and care plan approach.
• Bayada Home Health Care: Large multi-specialty home health provider delivering skilled nursing, therapy, and physician visits at home—directly comparable to Kavacare's home medical, home nursing, and home rehabilitation modules.
• Interim HealthCare: Franchise home health and personal care provider offering nursing, therapy, and home health aide services—comparable to Kavacare's full multidisciplinary stack including nursing procedures and rehabilitation therapy at home.
• Honor Technology: Technology-enabled home care operator providing matched caregiver services with digital care plans; comparable to Kavacare's Care Pro platform, EMR access, and case-management-led home personal care model.
• Right at Home: International franchise network delivering in-home care, including personal care and companionship for elderly clients—directly comparable to Kavacare's Perawatan Pribadi di Rumah caregiver services and care plan methodology.
• Visiting Angels: National franchise home care brand providing personal care, respite, and companion services for seniors; comparable to Kavacare's elderly companionship, ADL assistance, and post-hospitalization homecare offerings.

Broad incumbents

• Alodokter: Leading Indonesian telehealth and health-content platform providing online doctor consultations and hospital appointment booking; overlaps with Kavacare's teleconsultation and KavaLink services while reaching a national audience.
• Halodoc: Indonesia's largest digital health platform offering teleconsultations, medicine delivery, and home lab services; competes with Kavacare's teleconsultation and medicine delivery modules while operating at significantly larger scale in the same Jakarta-anchored market.
• BrightSpring Health Services: Diversified home and community-based health services provider including skilled nursing, therapy, and home health—overlapping with Kavacare's multidisciplinary homecare service mix at greater scale.
• Aveanna Healthcare: Public home health and hospice operator providing skilled nursing, therapy, and home-based care for medically complex patients—comparable to Kavacare's home medical, home nursing, and rehabilitation modules serving chronic and post-acute patients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/kavacareid

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kavacare ID