KoalaKare
KoalaKare is an NDIS-registered disability support provider in Melbourne, Australia, delivering in-home and community-based services including daily personal activities, household tasks, transport, and community participation to NDIS participants in Victoria.
- Company typePrivate
- Founded2023
- HeadquartersMelbourne, Australia
- Headcount1–10
- GTM typeB2C
- OfferingServices
What KoalaKare does
KoalaKare Pty Ltd (ABN 66 663 742 498) is an NDIS-registered disability support service provider headquartered in Melbourne, Victoria, Australia. The company delivers in-person disability support services to National Disability Insurance Scheme participants across five core categories: Travel Assistance, Household Tasks, Participation in the Community, Daily Personal Activities, and Life Skills and Daily Living Tasks. These services are rendered through matched support workers providing in-home and community-based assistance to individuals aged 7-65 with permanent disabilities. The company holds NDIS registration (Reg #: 4-JQKOW0I) and is also registered with TIS National for interpreting services supporting participants from non-English-speaking backgrounds.
The business model is a fee-for-service, government-funded model with no software or technology platform component. Revenue is generated exclusively through NDIS funding allocations based on individual participant plans, with prices regulated under NDIS pricing arrangements and price limits (e.g., Assistance with Daily Life at $51.50/hour). The company employs approximately 8 people and currently serves Melbourne and surrounding Victorian areas, with a stated intent to expand nationally. Customer acquisition is driven by inbound inquiries via website and direct contact, supplemented by relationships with NDIS support coordinators who match participants with providers.
The technology stack is minimal: there is no proprietary platform, no mobile app, and no disclosed digital infrastructure beyond a content marketing website (WordPress-based) and standard phone/email contact channels. Participant onboarding relies on downloadable forms and documents (service agreements, risk assessments, journey workbooks). The company has no disclosed AI/ML capabilities, no patents, no funding rounds, and no parent company or institutional investor backing. Competitive positioning relies on NDIS regulatory credentials, person-centred support worker matching, and 24/7 availability including active and inactive overnight support.
KoalaKare firmographics
Firmographics- Name
- KoalaKare
- Legal name
- KoalaKare Pty Ltd
- Website
- https://koalakare.au
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- KoalaKare is an NDIS-registered disability support provider in Melbourne, Australia, delivering in-home and community-based services including daily personal activities, household tasks, transport, and community participation to NDIS participants in Victoria.
- Ownership category
- akta.pro rank
KoalaKare industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
- akta.pro secondary industry
- Housing Transition & Supported Living Navigation (EDAKANAK)
Keywords
Where KoalaKare is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
KoalaKare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- NDIS Core Support Services: Government-funded disability support services under the National Disability Insurance Scheme. KoalaKare provides core supports including assistance with daily activities, household tasks, transport, and community participation. Revenue is generated through NDIS funding allocations based on participant plans, with prices regulated under NDIS pricing arrangements and price limits.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Assistance with Self-Care Activities - Standard rates by time period |
| Unit Pricing | Pay-as-you-go | Access Community, Social and Rec Activities - Standard rates |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels3 records
KoalaKare product offering
Product offeringCore offering
KoalaKare is an NDIS-registered disability support service provider that delivers five core in-person support services — Daily Personal Activities, Household Tasks, Travel Assistance, Participation in the Community, and Life Skills and Daily Living Tasks — to NDIS participants in Melbourne and surrounding Victorian areas. Services are funded through NDIS plan allocations and delivered directly by matched support workers in participants' homes and communities. The company is regulated under NDIS pricing arrangements and price limits.
Product overview
KoalaKare is an NDIS-registered disability service provider offering a unified suite of in-person support services rather than a software platform. The core offering consists of five integrated support services: Travel Assistance, Household Tasks, Participation in the Community, Daily Personal Activities, and Life Skills and Daily Living Tasks. These services work together under NDIS core support funding to help participants achieve independence. KoalaKare also provides supplementary participant forms and resources including the Participant Referral Support Plan, My Client Journey Workbook, Participant Service Agreement, Home Safety Checklist, Living Alone Risk Assessment/Plan, Transition Exit Form, and Feedback/Complaints forms, along with NDIS Pricing and Contact Guides. Services are available 24/7 with active or inactive overnight support options, and pricing follows NDIS price limits for various support categories.
Differentiator
Problem solved
Functional benefit
Products and services
- Daily Personal Activities Assistance with personal care activities including showering, brushing teeth, medication monitoring, mealtime supervision, and overnight support to help NDIS participants build independence.
- Household Tasks Support workers assist NDIS participants with cleaning, laundry, outdoor yard maintenance, cooking, and general home management to help maintain a comfortable, safe home environment.
- Travel Assistance NDIS transport services helping participants access public transportation or providing drive-to appointments and events for those unable to use public transport.
- Participation in the Community Support for NDIS participants to engage in community activities including classes, sporting events, volunteering, and social gatherings to build relationships and learn practical life skills.
- Life Skills and Daily Living Tasks Teaching NDIS participants essential life skills through daily living tasks including personal hygiene, nutrition, transportation planning, and self-advocacy to increase independence.
Quantifiable outcome
- Participants build independence and life skills over time, reducing required support levels
- +1 more outcomes
Companies that use KoalaKare
Customer profileSegments3 records
Ideal customer profiles3 records
KoalaKare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
KoalaKare partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- TIS National (Translating and Interpreting Service)supportingKoalaKare is registered with TIS National, an Australian Government service that provides access to qualified interpreters in over 150 languages. This partnership ensures the organization can engage accredited translators for participants from non-English-speaking backgrounds, supporting clear communication and inclusive service delivery.
Scale indicators2 records
Recent moves5 records
Expansion highlights3 records
KoalaKare competitors and assessment
Company assessmentBroad incumbents
- Sunnyfield: Established NDIS provider offering accommodation, daily life and community participation supports across multiple Australian states. Comparable service portfolio but operates at larger scale with residential capacity.
- Scope Australia: Major Australian disability service provider delivering NDIS-funded daily living, therapy, and community participation services. Comparable NDIS service categories with established brand recognition across Victoria and beyond.
- Ability Australia: NDIS-registered disability services organization providing daily living, community participation, and supported independent living. Comparable NDIS-funded service offering, primarily operating in NSW and Victoria.
- Life Without Barriers: Large national NDIS and community services provider offering daily living, household tasks, community participation and respite supports. Comparable core service mix and NDIS funding model, with much larger geographic and operational footprint.
- Aruma: One of Australia's largest NDIS-registered disability service providers, offering in-home support, community participation, and accommodation across multiple states. Directly comparable service categories but at vastly greater scale and geographic breadth.
Direct peers
- Focus Care: NDIS-registered provider offering in-home support, personal care, and community participation across multiple Australian states. Comparable core services and participant-funded revenue model.
- Trilogy Care: NDIS-registered provider of in-home personal care, domestic assistance and community participation supports, with a similar boutique, participant-centred positioning. Directly comparable to KoalaKare's service mix and participant model.
- Mable: Online marketplace where NDIS participants find and engage independent support workers for personal care, household tasks and community access. Directly competes for the same participant-funded support hours as KoalaKare.
- Hireup: NDIS-registered online platform connecting participants with support workers for daily personal activities, community participation and independent living. Closely comparable participant-facing value proposition with a tech-enabled matching model.
- Kuremara Care: Smaller NDIS-registered provider focused on personalized daily living, community access and household support services. Comparable boutique, community-based model to KoalaKare with similar service scope.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
KoalaKare social profiles
Digital presenceKoalaKare compliance and trust
Trust signalCompliance2 records
KoalaKare financial estimates
Financial estimateRevenue estimate
Valuation estimate
KoalaKare leadership team
Management profileNumber of profiles
KoalaKare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
KoalaKare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about KoalaKare
What does KoalaKare do?
KoalaKare is an NDIS-registered disability support service provider that delivers five core in-person support services — Daily Personal Activities, Household Tasks, Travel Assistance, Participation in the Community, and Life Skills and Daily Living Tasks — to NDIS participants in Melbourne and surrounding Victorian areas. Services are funded through NDIS plan allocations and delivered directly by matched support workers in participants' homes and communities. The company is regulated under NDIS pricing arrangements and price limits.
Is KoalaKare a public or private company?
KoalaKare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was KoalaKare founded?
KoalaKare was founded in 2023. It employs 1 to 10 people.
Where is KoalaKare based?
KoalaKare is headquartered in Melbourne, Australia, in the Oceania region.
How does KoalaKare make money?
One revenue line is on record: NDIS Core Support Services.
Who are KoalaKare's main competitors?
Broad incumbents on record are Sunnyfield, Scope Australia, Ability Australia, Life Without Barriers and Aruma. Direct peers are Focus Care, Trilogy Care, Mable, Hireup and Kuremara Care.
Does KoalaKare have an API?
No public API is recorded for KoalaKare.
What industry is KoalaKare in?
KoalaKare's product category is Disability Support Services. Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support, with a secondary code of EDAKANAK, Housing Transition & Supported Living Navigation. Its NAICS code is 624120 and its SIC code is 8300.